SOM-3 Recruitment Limited

Senior Support Analyst - 3rd Line Do you have a mix of leadership and technical skills, and want to be involved in support and project based work? We are looking for a Systems Analyst, or Service Delivery Lead to focus primarily on the support and delivery of IT services to the clients user base. This role will provide support to the 200+ staff , working across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and request resolution. You will also be involved in project based work (upgrades, migrations and similar), working with the Cloud & Infrastructure Manager. You will lead ITIL / Service delivery activities including the design, implementation, and operation of ITIL based processes and procedures to support IT service and change management activities, within a high availability, high volume/transactional systems and customer driven landscape We need you to come to this role with a great mix of technical skills around the Microsoft stack (O365, Azure etc) and be willing to cover tasks from 2nd Line support to key technical projects, and support 1st / 2nd Line Support Analysts Your background will include: * Experience and Certification in ITIL * Directly supporting the Head office site of up to 200 users plus additional remote user base. * Managing an Internal Helpdesk function, through service operation and direct delivery * Good knowledge of Office 365 Administration and usage * Strong skills in user engagement / user adoption / training and end user support * Strong skills in Laptop / Server / Infrastructure / Networking / Peripherals / Mobile admin / mgmt * SME across collaboration tools (e.g. Office 365 / Modern Office Tools / SharePoint / OneDrive / Teams) * Good knowledge of user / permission administration within a Windows Active Directory Domain environment, including Azure AD This position is a mix of onsite and remote depending on business needs / rotas

IT Support Analyst Calling all enthusiastic 1st Line Support Analyst who want to move to 2nd Line! We are looking for a Service Desk / Support Analyst with basic 1st line support skills who are looking to grow their skills and take on 2nd line responsibility. This role will provide 1st / 2nd line support to the 200+ staff primarily focusing on end user support services via the Helpdesk ticketing system, whilst also participating and contributing on various IT projects. This will include * Address user tickets regarding hardware, software, and networking * Hands-on experience across Microsoft windows-based desktop / server environments, O365, Azure and mobile and Mac devices. * Working knowledge of office automation products and computer peripherals, like printers and scanners * Walk customers through installing applications and computer peripherals, face to face and via remote sessions. * Build and install laptops, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) * Maintain installed laptops, networks, telephone systems and peripherals with routine maintenance * Identify, log and resolve technical problems with software applications or network systems We need you to come to this role with basic 1st line troubleshooting skills, excellent user facing communication skills, and a hunger to learn. This will include * Good knowledge of system administration within a Windows based environment * Strong knowledge of Office 365 end user applications (Email / Teams / OneDrive), including setup / configuration * Strong knowledge of Azure / Office 365 Administration and usage. * Working knowledge of office automation products and computer peripherals, like printers and scanners * Knowledge of network security practices and anti-virus programs This position is a mix of onsite and remote depending on business needs / rotas

Front-End Web Developer Exciting times ahead for this software solutions company who have just become part of a larger group of companies! Due to these growth plans, they need an experienced Front-End Developer to join their dynamic team. You will work on a range of projects at any one time, this could be a "greenfield" project or it could be adjustments of bug fixes to an existing feature. You will work as an expert Senior Front-End Developer with excellent skills in HTML and CSS, JavaScript and other related technologies Essential knowledge includes * Expert at HTML and CSS markup * Expert at modern Javascript development, as well as an ability to support older platforms * Using node-based package managers and build tools * Ability to convert designs and prototypes to production-ready markup * A good awareness of how your code interacts with APIs and our back-end systems * A creative flair, able to work with designers or UI/UX issues The following would be a great benefit * Experience with VueJS * Experience of server-side code, especially PHP * Experience of using Docker for local development environments

PHP Developer Exciting times ahead for this software solutions company who have just become part of a larger group of companies! Due to these growth plans, they need an experienced PHP Developer to join their dynamic team. You will work on a range of projects at any one time, this could be a "greenfield" project or it could be adding a feature to a current App You will work as an expert PHP coder, back-development specialist - PHP, Composter ecosystem. Laravel, Git and GitHub, CCSS, HTML and similar Your experience: You will be a very strong back-end developer who takes pride in their code's readability, consistency, documentation and tests Essential knowledge includes: * Expert PHP coder * Using the Composer ecosystem * Database design and maintenance, particularly MySQL * At least some experience with the Laravel framework * Using Git and GitHub for collaborative development * Broad understanding of HTML, CSS and JavaScript The following would be a great benefit: * Developing in Docker environments on a Mac * Laravel package development * API and/or GraphQL development * JavaScript development, especially VueJs or working with streaming video * Working with AWS infrastructure * Experience of using Docker for local development environments