Student Support Services Student Services Systems Manager REF: ALC1163 £34,304 to £40,927 per annum Full Time, Fixed Term for 3 years The Student Support Services (STS) at the University of East Anglia (UEA) wishes to appoint a Systems Manager. The University is investing in new technology platforms and services to support STS and will help to drive the University's Digital transformation ambitions. This role is designed to capitalise on the University's investment in this area, by closely managing newly established platforms and services, and identifying opportunities for greater adoption. This role will involve developing strong vendor management processes and relationships and ensuring that IT services are fit-for-purpose and functioning to meet the needs of the department. You will work closely with the IT department, as well as the Learning & Teaching support service and other departments, to help ensure data and processes are joined-up across functions and their value is maximized through continuous improvement. Working within the IT architecture team to develop a strategic roadmap for future technology requirements, and to identify future change Programmes or improvements. You will also oversee the provision of statistical data and analysis to support strategic decision-making and will ensure statutory and sector reporting obligations are met. Whilst the role initially focuses solely on STS, as the UEA's technology roadmap grows and expands it is likely that this role will also have an increased interaction with other departments that may, over time, see evolving responsibilities and focus. You will be educated to degree-level (or equivalent qualification) or have demonstrable relevant experience of leading technology projects within a large organisation or public body. You will have substantial experience in vendor management in a SaaS environment, contract management, cost modelling and associated activities. You will also be comfortable with database infrastructure, analytics and reporting. It is expected that, for the immediate future, this role will involve a mixture of home and office working (subject to change in the future). The post is available immediately on a full-time basis for a fixed term period of 3 years. Closing date: Monday 15 November 2021. The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022.
04/11/2021
Contractor
Student Support Services Student Services Systems Manager REF: ALC1163 £34,304 to £40,927 per annum Full Time, Fixed Term for 3 years The Student Support Services (STS) at the University of East Anglia (UEA) wishes to appoint a Systems Manager. The University is investing in new technology platforms and services to support STS and will help to drive the University's Digital transformation ambitions. This role is designed to capitalise on the University's investment in this area, by closely managing newly established platforms and services, and identifying opportunities for greater adoption. This role will involve developing strong vendor management processes and relationships and ensuring that IT services are fit-for-purpose and functioning to meet the needs of the department. You will work closely with the IT department, as well as the Learning & Teaching support service and other departments, to help ensure data and processes are joined-up across functions and their value is maximized through continuous improvement. Working within the IT architecture team to develop a strategic roadmap for future technology requirements, and to identify future change Programmes or improvements. You will also oversee the provision of statistical data and analysis to support strategic decision-making and will ensure statutory and sector reporting obligations are met. Whilst the role initially focuses solely on STS, as the UEA's technology roadmap grows and expands it is likely that this role will also have an increased interaction with other departments that may, over time, see evolving responsibilities and focus. You will be educated to degree-level (or equivalent qualification) or have demonstrable relevant experience of leading technology projects within a large organisation or public body. You will have substantial experience in vendor management in a SaaS environment, contract management, cost modelling and associated activities. You will also be comfortable with database infrastructure, analytics and reporting. It is expected that, for the immediate future, this role will involve a mixture of home and office working (subject to change in the future). The post is available immediately on a full-time basis for a fixed term period of 3 years. Closing date: Monday 15 November 2021. The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022.
IT and Computing Service Centre for Technology Enhanced Learning Video-based Learning Technologist REF: ALC1164 £34,304 to £40,927 per annum Full Time, Fixed Term for 30 months The Centre for Technology Enhanced Learning (CTEL) at the University of East Anglia (UEA) wishes to appoint a Video-based Learning Technologist. The University is investing in lecture and teaching capture technology and you will be responsible for configuring, administering, and supporting the associated tools (e.g., Echo360, eStream, Backboard Collaborate, and Camtasia). You will ensure that agreed processes and standard procedures are reflected within the systems, provide training and support for the technology, and develop reports and management information to help shape service improvement. You will be educated to degree-level (or equivalent qualification) or have demonstrable relevant experience of working in an educational environment to support either face to face or online learning. You will have substantial experience in technologies used in a teaching environment, be innovative, and have an enthusiasm to support student progress and digital innovation. It is expected that, for the immediate future, this role will involve a mixture of home and office working (subject to change in the future). The post is available immediately on a full-time basis for a fixed term period of 30 months. Closing date: Tuesday 16 November 2021. The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022.
04/11/2021
Contractor
IT and Computing Service Centre for Technology Enhanced Learning Video-based Learning Technologist REF: ALC1164 £34,304 to £40,927 per annum Full Time, Fixed Term for 30 months The Centre for Technology Enhanced Learning (CTEL) at the University of East Anglia (UEA) wishes to appoint a Video-based Learning Technologist. The University is investing in lecture and teaching capture technology and you will be responsible for configuring, administering, and supporting the associated tools (e.g., Echo360, eStream, Backboard Collaborate, and Camtasia). You will ensure that agreed processes and standard procedures are reflected within the systems, provide training and support for the technology, and develop reports and management information to help shape service improvement. You will be educated to degree-level (or equivalent qualification) or have demonstrable relevant experience of working in an educational environment to support either face to face or online learning. You will have substantial experience in technologies used in a teaching environment, be innovative, and have an enthusiasm to support student progress and digital innovation. It is expected that, for the immediate future, this role will involve a mixture of home and office working (subject to change in the future). The post is available immediately on a full-time basis for a fixed term period of 30 months. Closing date: Tuesday 16 November 2021. The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022.
You will be part of the Data Centre Team that is responsible for the operational support of all systems in the main University's Data Centres. This includes responsibility for over 500 servers, facilities managed systems for Schools, Faculties and Central Units and hosting facilities for external organisations. You will hold a HND in Computing or related subject area (or equivalent qualification or directly relevant experience) and have knowledge of Windows server operating systems (Windows server 2012, 2016 and 2019) and/or Unix operating systems (Red Hat 6 and 7). Documentation, analytic and problem-solving skills in a computing environment are also essential. You may be required to participate in the Out of Hours cover scheme. The post is available immediately on a Full-Time, indefinite basis. Closing date: Wednesday 20 October 2021 To apply for this vacancy, please follow the online instructions after the clicking the apply button. The University is a Silver Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022. REF: TC775
05/10/2021
Full time
You will be part of the Data Centre Team that is responsible for the operational support of all systems in the main University's Data Centres. This includes responsibility for over 500 servers, facilities managed systems for Schools, Faculties and Central Units and hosting facilities for external organisations. You will hold a HND in Computing or related subject area (or equivalent qualification or directly relevant experience) and have knowledge of Windows server operating systems (Windows server 2012, 2016 and 2019) and/or Unix operating systems (Red Hat 6 and 7). Documentation, analytic and problem-solving skills in a computing environment are also essential. You may be required to participate in the Out of Hours cover scheme. The post is available immediately on a Full-Time, indefinite basis. Closing date: Wednesday 20 October 2021 To apply for this vacancy, please follow the online instructions after the clicking the apply button. The University is a Silver Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022. REF: TC775
IT SUPPORT TEAM LEADER • REF: TC770 £27,116 to £33,309 per annum The role holder will be responsible for leading a team of IT Support Technicians providing second-line IT support to UEA staff and students. The IT Support Team Leader will manage the day to day planning and prioritisation of tasks, the workloads of the team as well as ensuring the quality and timeliness of the delivery of IT Support. This will be achieved by monitoring service provision, ticket responses and escalations, and ensuring the team operates in accordance with agreed Service Levels. The role holder will also action, as a point of escalation within the team, for more complex or time-consuming technical issues as well being expected to undertake the activities of the IT Support Technician role when required. A passion for customer service delivery, problem solving, excellent communication skills, ability to motivate staff and a high level of technical competency are required. A good level of education, including GCSE at Grades A-C in English & Mathematics, or equivalent qualifications and/or significant experience in a directly relevant role is also required, alongside a comprehensive working knowledge of IT systems as detailed in the Person Specification. This post is available immediately on a full time basis for a fixed-term period until 31 July 2022. Closing Date: Wednesday 15 September 2021 The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022
11/09/2021
Full time
IT SUPPORT TEAM LEADER • REF: TC770 £27,116 to £33,309 per annum The role holder will be responsible for leading a team of IT Support Technicians providing second-line IT support to UEA staff and students. The IT Support Team Leader will manage the day to day planning and prioritisation of tasks, the workloads of the team as well as ensuring the quality and timeliness of the delivery of IT Support. This will be achieved by monitoring service provision, ticket responses and escalations, and ensuring the team operates in accordance with agreed Service Levels. The role holder will also action, as a point of escalation within the team, for more complex or time-consuming technical issues as well being expected to undertake the activities of the IT Support Technician role when required. A passion for customer service delivery, problem solving, excellent communication skills, ability to motivate staff and a high level of technical competency are required. A good level of education, including GCSE at Grades A-C in English & Mathematics, or equivalent qualifications and/or significant experience in a directly relevant role is also required, alongside a comprehensive working knowledge of IT systems as detailed in the Person Specification. This post is available immediately on a full time basis for a fixed-term period until 31 July 2022. Closing Date: Wednesday 15 September 2021 The University is a Silver Institutional Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022
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