Meet the Team Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform. Technical Leadership & Collaboration: Forge strong partnerships with cross-functional stakeholders to identify requirements and deliver solutions that address project and departmental objectives. Solution Design & Deployment: Architect and implement small to mid-size or moderately complex solutions that elevate reliability, availability, latency, and performance across diverse environments and customer segments. Automation & Service Reliability: Combine expertise in design, automation, deployment, and coding to enhance system reliability for new and existing platforms, tailoring approaches to regional, national, or customer-specific needs. High Availability & Disaster Recovery: Develop and validate automated high-availability and disaster recovery mechanisms, ensuring systems are robust, scalable, and support rapid velocity in delivery. Take part in regular disaster recovery drills. Capacity Planning & Reporting: Analyze resource usage and produce actionable reports to forecast and address capacity constraints, supporting proactive decision-making and operational excellence. Monitoring & Tooling: Design, build, and deploy tools that deliver comprehensive visibility into infrastructure performance and reliability. Automate key platform functions for efficiency and resilience. Incident Response & Continuous Improvement: Monitor production environments, collaborate with Development and Operations to diagnose issues, and develop monitoring tools to preemptively identify and resolve problems. Serve as on-call Site Reliability Engineer (SRE), lead post-mortems, and deliver clear root cause analyses. Security & Compliance: Embed strong security controls in architectural design, collaborate with security teams to enhance safeguards, and contribute to incident response efforts as needed. Work closely with various teams specializing in security, to ensure various platform components and infrastructure is secure at the highest possible level. Minimum Qualifications Expert-level knowledge of Kubernetes and its ecosystem. Proficiency in software development with languages such as Python or Go. In-depth knowledge of cloud providers, preferably AWS. Solid conceptual and practical knowledge in Web technologies, Networking, and Linux. Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs. Preferred Qualifications Familiarity with best practices for operating a large-scale, highly available enterprise platform. 5+ years of experience in a related role. Proven ability to build and implement scalable and well-tested solutions. Excellent communication and documentation skills. Strong sense of ownership, drive, and attention to detail. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
05/02/2026
Full time
Meet the Team Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform. Technical Leadership & Collaboration: Forge strong partnerships with cross-functional stakeholders to identify requirements and deliver solutions that address project and departmental objectives. Solution Design & Deployment: Architect and implement small to mid-size or moderately complex solutions that elevate reliability, availability, latency, and performance across diverse environments and customer segments. Automation & Service Reliability: Combine expertise in design, automation, deployment, and coding to enhance system reliability for new and existing platforms, tailoring approaches to regional, national, or customer-specific needs. High Availability & Disaster Recovery: Develop and validate automated high-availability and disaster recovery mechanisms, ensuring systems are robust, scalable, and support rapid velocity in delivery. Take part in regular disaster recovery drills. Capacity Planning & Reporting: Analyze resource usage and produce actionable reports to forecast and address capacity constraints, supporting proactive decision-making and operational excellence. Monitoring & Tooling: Design, build, and deploy tools that deliver comprehensive visibility into infrastructure performance and reliability. Automate key platform functions for efficiency and resilience. Incident Response & Continuous Improvement: Monitor production environments, collaborate with Development and Operations to diagnose issues, and develop monitoring tools to preemptively identify and resolve problems. Serve as on-call Site Reliability Engineer (SRE), lead post-mortems, and deliver clear root cause analyses. Security & Compliance: Embed strong security controls in architectural design, collaborate with security teams to enhance safeguards, and contribute to incident response efforts as needed. Work closely with various teams specializing in security, to ensure various platform components and infrastructure is secure at the highest possible level. Minimum Qualifications Expert-level knowledge of Kubernetes and its ecosystem. Proficiency in software development with languages such as Python or Go. In-depth knowledge of cloud providers, preferably AWS. Solid conceptual and practical knowledge in Web technologies, Networking, and Linux. Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs. Preferred Qualifications Familiarity with best practices for operating a large-scale, highly available enterprise platform. 5+ years of experience in a related role. Proven ability to build and implement scalable and well-tested solutions. Excellent communication and documentation skills. Strong sense of ownership, drive, and attention to detail. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. Your Impact We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across Europe. This leader will manage a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership with customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Team Leadership & People Management You are technical in nature but also know your depth limits. Lead, mentor, and develop a geographically distributed team of high-performing Customer Success Architects. Develop a culture of innovation, continuous learning, collaboration, and technical excellence. Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. Customer Success Strategy & Execution Own customer success outcomes including onboarding, adoption, churn control, and technical advocacy across the US and Canada. Enhance current success programs tailored to customer personas and technical maturity. Experience in building digital adoption programs is a plus. Improve and track benchmarks for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). Technical Oversight & Cross Functional Collaboration To an extent, provide technical leadership and guidance across areas such as Kubernetes networking, micro segmentation, security observability, cloud-native and traditional networking integration, and network policy enforcement. Act as an escalation point for complex technical customer challenges and architectural discussions. Be able to rally Product and Engineering teams to mediate customer unhappiness and adoption risks. Partner with Product, Engineering, and Pre-Sales teams to ensure closed-loop feedback and influence roadmap based on customer outcomes. Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience. Support go-to-market initiatives and field enablement activities for new product features or services. Advocate for customer needs internally and work cross-functionally to ensure timely delivery of solutions and services. Business & Operational Excellence Own your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. Drive operational excellence through adoption of new tools, systems, and processes for managing post-sales activities. Contribute to business planning and quarterly reviews with data-driven insights from customer engagements. Manage team utilization, capacity planning, and forecast resourcing needs. Present monthly and/or quarterly on the overall health of our customers, adoption trends, risks to internal stakeholders. Minimum Qualifications 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services), with at least 3 years in people management. Proven experience leading technical teams in cloud-native infrastructure, Kubernetes, networking, or security domains. Solid understanding of enterprise customer success practices focused on adoption, retention, upsell, and expansion. Appropriate understanding of Kubernetes networking, the cloud native space and multi-cloud/hybrid networking models. Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders and ability to manage distributed teams across multiple time zones. Preferred Qualifications 3+ years of experience in technical customer success or post-sales leadership roles, particularly in B2B SaaS, Cloud, or Infrastructure companies. Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). Experience scaling customer success operations across Europe. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
03/02/2026
Full time
Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. Your Impact We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across Europe. This leader will manage a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership with customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Team Leadership & People Management You are technical in nature but also know your depth limits. Lead, mentor, and develop a geographically distributed team of high-performing Customer Success Architects. Develop a culture of innovation, continuous learning, collaboration, and technical excellence. Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. Customer Success Strategy & Execution Own customer success outcomes including onboarding, adoption, churn control, and technical advocacy across the US and Canada. Enhance current success programs tailored to customer personas and technical maturity. Experience in building digital adoption programs is a plus. Improve and track benchmarks for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). Technical Oversight & Cross Functional Collaboration To an extent, provide technical leadership and guidance across areas such as Kubernetes networking, micro segmentation, security observability, cloud-native and traditional networking integration, and network policy enforcement. Act as an escalation point for complex technical customer challenges and architectural discussions. Be able to rally Product and Engineering teams to mediate customer unhappiness and adoption risks. Partner with Product, Engineering, and Pre-Sales teams to ensure closed-loop feedback and influence roadmap based on customer outcomes. Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience. Support go-to-market initiatives and field enablement activities for new product features or services. Advocate for customer needs internally and work cross-functionally to ensure timely delivery of solutions and services. Business & Operational Excellence Own your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. Drive operational excellence through adoption of new tools, systems, and processes for managing post-sales activities. Contribute to business planning and quarterly reviews with data-driven insights from customer engagements. Manage team utilization, capacity planning, and forecast resourcing needs. Present monthly and/or quarterly on the overall health of our customers, adoption trends, risks to internal stakeholders. Minimum Qualifications 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services), with at least 3 years in people management. Proven experience leading technical teams in cloud-native infrastructure, Kubernetes, networking, or security domains. Solid understanding of enterprise customer success practices focused on adoption, retention, upsell, and expansion. Appropriate understanding of Kubernetes networking, the cloud native space and multi-cloud/hybrid networking models. Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders and ability to manage distributed teams across multiple time zones. Preferred Qualifications 3+ years of experience in technical customer success or post-sales leadership roles, particularly in B2B SaaS, Cloud, or Infrastructure companies. Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). Experience scaling customer success operations across Europe. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
About the job Splunk - a Cisco company, provides the Unified Security and Observability Platform. The world's leading organisations trust Splunk to go from insight to action fast and at scale; organisations such as McLaren, Heineken, and Tesco are turning data into action with Splunk. Join us as we pursue our innovative vision to make machine data accessible, usable and valuable to everyone. Our company is filled with people passionate about our solutions and seeking to deliver the best experience and outcomes to our customers. At Splunk, we're committed to our work, customers, having fun and, most importantly, to each other's success. This is an opportunity to work at a company that is changing the way that machine data supports business decisions and makes the world a more digitally resilient place. Splunk seeks a highly motivated, outcome-focused individual to join our Solutions Engineering team as a Solutions Engineer (SE). As a Splunk SE, you'll be a technical sales resource for the UKI Enterprise Sales team supporting our strategic clients in the UK and Ireland. You will be the authority regarding the technical aspects of our solutions and how they integrate within our clients' workflow and tooling. SEs must be comfortable building rapport with their client's technical staff, serving as a trusted adviser within the accounts that they support. To this extent, communication is key; your ability to communicate well and engage with the right people in the right way in a timely manner is crucial to this role. The SE develops and owns technical proof activities to drive new and expansion opportunities, increase product usage, and generate new sales pipeline through workshops, office hours, and Q&A sessions. In addition to providing technical guidance, Splunk SEs understand their clients' businesses well and can tailor their solution positioning to both a business and technical audience. Responsibilities Establish and own strong technical customer relationships within the territories you support. Own achieving the 'technical win'; moving opportunities from qualification to technical validation and into business validation. Develop technical activity plans to help the customer technically validate the Splunk products and services and achieve meaningful value outcomes post-sale. Partner with the Regional Sales Manager in in-person and remote meetings with customers to determine their needs and how Splunk can meet them. Support our clients through the buying process by running presentations, demonstrations, workshops and answering technical questions to validate Splunk as the right solution. Scope and run Proof of Concepts with clients to agreed success criteria and timelines. Ensure your knowledge and skills of Splunk solutions are up to date. Maintain timely updates on the state of your opportunities in Salesforce. Attributes Self-motivated; to research and learn to fill gaps in knowledge and provide the best buying experience to our clients. Innovative; in finding solutions to customer needs, proving integrations, and developing workshops and demonstrations. Passionate; in solving meaningful problems with data. Disruptive; work closely with the Solutions Engineering team and Solutions Engineering management to challenge, develop and continually improve working practices and processes. Curious; with a growth mindset and willingness to be coached. Adaptable; with the ability to shift to constantly evolving requirements. Requirements Excellent communication skills with the ability to communicate clearly and appropriately in meetings, phone calls, emails, RFPs, and when submitting reports, both externally with customers and internally. Strong presentation and demonstration skills with an ability to use stories effectively. Ability to actively listen. Good organisational, prioritisation and time management skills. Willingness to travel Required Technical Knowledge Linux or Windows knowledge Basic network connectivity troubleshooting Infrastructure as a Service platforms: AWS, GCP and/or Azure IT architecture concepts such as High Availability, Disaster Recovery Data Formats Highly Desirable Knowledge and Experience Experience selling SaaS services or data solutions or working in a sales/commercial environment. Domain knowledge in any of: security operations, DevOps, IT operations, big data or log management. Experience using regular expressions. Experience coding in Python. Experience working with REST APIs. Experience with container and container orchestration technology. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
02/02/2026
Full time
About the job Splunk - a Cisco company, provides the Unified Security and Observability Platform. The world's leading organisations trust Splunk to go from insight to action fast and at scale; organisations such as McLaren, Heineken, and Tesco are turning data into action with Splunk. Join us as we pursue our innovative vision to make machine data accessible, usable and valuable to everyone. Our company is filled with people passionate about our solutions and seeking to deliver the best experience and outcomes to our customers. At Splunk, we're committed to our work, customers, having fun and, most importantly, to each other's success. This is an opportunity to work at a company that is changing the way that machine data supports business decisions and makes the world a more digitally resilient place. Splunk seeks a highly motivated, outcome-focused individual to join our Solutions Engineering team as a Solutions Engineer (SE). As a Splunk SE, you'll be a technical sales resource for the UKI Enterprise Sales team supporting our strategic clients in the UK and Ireland. You will be the authority regarding the technical aspects of our solutions and how they integrate within our clients' workflow and tooling. SEs must be comfortable building rapport with their client's technical staff, serving as a trusted adviser within the accounts that they support. To this extent, communication is key; your ability to communicate well and engage with the right people in the right way in a timely manner is crucial to this role. The SE develops and owns technical proof activities to drive new and expansion opportunities, increase product usage, and generate new sales pipeline through workshops, office hours, and Q&A sessions. In addition to providing technical guidance, Splunk SEs understand their clients' businesses well and can tailor their solution positioning to both a business and technical audience. Responsibilities Establish and own strong technical customer relationships within the territories you support. Own achieving the 'technical win'; moving opportunities from qualification to technical validation and into business validation. Develop technical activity plans to help the customer technically validate the Splunk products and services and achieve meaningful value outcomes post-sale. Partner with the Regional Sales Manager in in-person and remote meetings with customers to determine their needs and how Splunk can meet them. Support our clients through the buying process by running presentations, demonstrations, workshops and answering technical questions to validate Splunk as the right solution. Scope and run Proof of Concepts with clients to agreed success criteria and timelines. Ensure your knowledge and skills of Splunk solutions are up to date. Maintain timely updates on the state of your opportunities in Salesforce. Attributes Self-motivated; to research and learn to fill gaps in knowledge and provide the best buying experience to our clients. Innovative; in finding solutions to customer needs, proving integrations, and developing workshops and demonstrations. Passionate; in solving meaningful problems with data. Disruptive; work closely with the Solutions Engineering team and Solutions Engineering management to challenge, develop and continually improve working practices and processes. Curious; with a growth mindset and willingness to be coached. Adaptable; with the ability to shift to constantly evolving requirements. Requirements Excellent communication skills with the ability to communicate clearly and appropriately in meetings, phone calls, emails, RFPs, and when submitting reports, both externally with customers and internally. Strong presentation and demonstration skills with an ability to use stories effectively. Ability to actively listen. Good organisational, prioritisation and time management skills. Willingness to travel Required Technical Knowledge Linux or Windows knowledge Basic network connectivity troubleshooting Infrastructure as a Service platforms: AWS, GCP and/or Azure IT architecture concepts such as High Availability, Disaster Recovery Data Formats Highly Desirable Knowledge and Experience Experience selling SaaS services or data solutions or working in a sales/commercial environment. Domain knowledge in any of: security operations, DevOps, IT operations, big data or log management. Experience using regular expressions. Experience coding in Python. Experience working with REST APIs. Experience with container and container orchestration technology. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.