ProAV

proAV are a leading global audio visual integrator, delivering AV and event services with a strong client base. We are hiring a junior Network Integration Engineer to join our Egham team and support IT & Networking for AV projects by assisting senior engineers and project teams. You will learn to work with customers, consultants, and internal teams to understand project requirements and expectations, while developing documentation and skills.

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a junior Network Integration Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for supporting the delivery of IT & Networking for Audio Visual projects by assisting senior engineers and project teams. You'll learn to work with customers, consultants, and internal teams to understand project requirements and expectations. Your focus will be on developing technical skills, gaining experience in producing documentation, and participating in workshops and training sessions. You will help with system setup, testing, and support activities, and gradually take on more responsibility as your skills progress. This is an exciting opportunity to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Assist in reviewing system schemes and network architecture under supervision. Support senior engineers in liaising with project departments, consultants, clients, and contractors. Help with the delivery, integration, and maintenance of systems, focusing on learning network design and connectivity. Use proven technology and learn to explore new solutions to technical problems. Participate in physical setup of systems, including hardware and software, to prove concepts. Assist with off-site testing, on-site commissioning, and configuration programming of network requirements. Learn to interact with client network teams to deliver secure and scalable IP-based AV solutions. Follow system schematics and network designs, ensuring all details and changes are recorded. Represent the company professionally and be open to learning from colleagues. Follow an education roadmap, with certification expectations to be met, and supported by the business. Desirable Skills: Basic understanding of networking principles (TCP/IP, SSH, HTTP, HTTPS, SSL, Multicast, QoS). Willingness to learn troubleshooting of network communication and issues. Interest in video conferencing systems (e.g., Cisco, Microsoft Teams, Zoom). Curiosity about IP connectivity, control, and distribution (e.g., Crestron, Extron, AMX). Additional Skills: Enthusiasm for learning about AV, VC, and IT equipment from major brands. Willingness to keep up-to-date with AV marketplace trends and products. Good verbal and written communication skills. Problem-solving attitude and willingness to ask for help when needed. Organisational skills and ability to work on multiple tasks with guidance. Ability to follow project schedules and plans. Willingness to prioritise tasks and work under pressure with support. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

About the Role proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. Our immediate requirement is for an experienced Service Delivery Manager to be a key part of our Egham team, representing proAV, taking full responsibility for ensuring the successful delivery of contracted services to clients, meeting agreed SLAs, maintaining high levels of customer satisfaction, and driving continual service improvement. This is an exciting opportunity for an exceptional, talented Service Delivery Manager to join an established operation to help shape the future of our customer success operations. Experience and seniority will be reflected in remuneration and benefits. Key Responsibilities Service Operations & Performance Oversee day to day service delivery for assigned client accounts, ensuring SLA and KPI compliance. Coordinate with helpdesk, VNOC, onsite engineers, and vendors to ensure timely resolution of service issues. Monitor ticket queues, escalation paths, and repeat incident trends to maintain proactive management. Leverage AI platforms and analyse data to identify trends. Produce and review regular service reports. Client Relationship Management Act as the primary service contact for assigned clients, building strong relationships at operational and management levels. Lead regular service review meetings and QBRs, presenting performance data and improvement plans. Manage client expectations and communications during escalations or major incidents. Ensure the client's voice is represented internally, driving improvements that align with customer needs. Continuous Improvement & Innovation Identify and drive Service Improvement Plans (SIPs) based on recurring issues, feedback, and performance data. Support lifecycle and asset management, including EOL/EOSL tracking and technology refresh planning. Collaborate with internal teams to embed lessons learned from projects into service operations. Champion the use of AI and automation to improve service responsiveness, reduce manual effort, and enhance insight generation. Contribute to process documentation, change control, and internal governance frameworks. Commercial & Administrative Support contract renewals, add on services, and change requests. Ensure accurate reporting for service consumption, invoicing, and forecasting. Review and validate service asset and configuration data. Utilise AI assisted reporting or dashboard tools to enhance visibility of service metrics and trends. Team Collaboration Work closely with Service, Projects Engineering, and Account Management to ensure smooth transitions and aligned priorities. Support training, onboarding, and mentoring of new service team members. Encourage team adoption of AI powered tools for ticket triage, report automation, and proactive monitoring. Champion a customer focused, innovation led culture across the service organisation. Work with Bid / Renewals team in preparation of contract renewals / service documentation & processes. Hours of work 40 hours per week, 9 hours a day, 8.30am 5.30pm, including an hour unpaid break, Monday Friday. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work life balance through our family friendly policies and practices. We encourage all to apply.

proAV is looking for an experienced Service Delivery Manager to join our team in Egham. You will be responsible for overseeing the day-to-day service delivery for client accounts, ensuring that all contracted services meet agreed SLAs while maintaining high customer satisfaction levels. This role offers the opportunity to drive improvements and innovations in service delivery through AI and data analysis. The ideal candidate will have a strong background in service management and client relationship building.