Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Are You Ready to Define the Future of Data at Scale? The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI assisted data solutions. The Data Infrastructure team is the engine room for this future. We don't just maintain systems; we build the distributed foundations that empower every Intercom team-from Product to Research-to turn raw information into actionable intelligence. We are seeking a seasoned Senior+ Data Infrastructure Engineer to step up, take ownership of critical initiatives, and ensure our data platform is rock solid, scalable, and future proof. What You'll Be Building & Owning This role is about impact and ownership. You will be at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem. Next Gen Platform Evolution: Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications. Enable AI powered internal applications: Teams use our platform to build AI assisted insights tools, operational workflows, and internal data apps in Streamlit, React, and Python. You'll help define the interfaces, semantics, and data access patterns that power these experiences. Operate and improve core data systems. You'll keep our pipelines, orchestration, and warehouse running reliably for demanding internal users - AI, Product, Finance, GTM, Analytics Engineering, and more - while continuously improving performance, cost efficiency, and resilience. Enablement Through Tooling: Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self service tooling and infrastructure they need to move fast and deploy safely. You'll build tooling, patterns, guardrails, and diagnostics that make teams self serve, reduce friction, and prevent Data Infra from becoming a bottleneck. Data Quality Guardianship: Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high throughput environment (where dozens of changes can ship daily). Driving Automation: Develop automation and tooling that streamlines the creation and discovery of high quality analytics data, making the entire data lifecycle more efficient. The Strategic Impact You'll Drive Platform & Warehousing Strategy: Lead the architectural and cost review and revamp of our core data infrastructure to ensure it can scale exponentially for future growth and advanced use cases. Conversational BI Strategy: Architect the semantic layer and LLM integration pipelines required to enable Natural Language Querying (NLQ) over our data warehouse, shifting away from complex, technical reporting to make data truly democratized and accessible, users should be able to query information-getting both raw numbers and contextual narratives instantly-without needing a data science degree or waiting on analysts. Community of Practice & Mentorship: Act as a technical thought leader. Foster and grow our internal data community by establishing best practices, mentoring technical peers across the company, coaching on complex pipeline development, and ensuring our engineering bar remains high. Recent Wins You'll Build Upon AI assisted Local Analytics Development Environment for Airflow and DBT. Data rich AI apps containerized on Snowflake SPCS. A new, modern data catalog solution Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale. Who You Are You are a builder, a problem solver, and a force multiplier who thrives on providing the solid, high quality foundations that others build upon. The Hats You will wear The Senior: You have a proven, full time career history in the data space, with deep fluency in both Python and SQL. You've owned a significant data or distributed system in production, used by multiple teams. The Pipeline Veteran: You have hands on experience building and running data pipeline frameworks for large, complex datasets. The Owner / Business Partner: You care about impact: making teams faster, removing bottlenecks, reducing cost, improving reliability. You understand the why, not just the what: the business context behind migrations, platform changes, and architectural decisions. The Security Engineer: You possess a solid understanding of data security and compliance best practices and approach every task with a strong sense of data privacy. The Navigator: You thrive in environments where you're expected to show impatience with slow processes, unclear ownership, and repeated manual work. You handle ambiguity well - you can start from a vague problem and shape it into a clear plan. The Architect & The Implementer: You can articulate the significant technical and team level impact of your past work, and you excel at breaking down massive, ambiguous challenges into clear, actionable steps. You're pragmatic: you choose the right abstraction, not the fanciest one; you know when to build and when to adopt. A Leader & Mentor: You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team's output more than your direct code contribution. You've built tooling or standards that changed how other engineers or analysts worked. The Craftsman: You are fundamentally a builder who cares deeply about the quality and longevity of the systems you create. Bonus Points Airflow at Scale: Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high volume environment. Embracing AI: Genuine interest, and utilisation experience of various AI tools. Modern Data Stack Fluency: Familiarity with tools like Snowflake and DBT. Future Focused: You keep a keen eye on industry trends and emerging technologies, always thinking about what's next. Next Steps If you are passionate about designing resilient analytics infrastructure that scales with a high growth, global product, we encourage you to apply! Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

A leading AI Customer Service company based in London is seeking a Staff Engineer to own and elevate the middle-to-backend architecture of their marketing web stack. This high-impact role involves collaboration with cross-functional teams to improve backend systems, APIs, and data pipelines. The ideal candidate will have deep backend expertise, a strong focus on analytics, and at least 10 years of software engineering experience. This position offers competitive salary and equity within a hybrid working model.

A leading customer service technology firm is seeking a Forward Deployed Software Engineer to enhance its AI capabilities. You'll work closely with strategic customers to implement solutions, influence product direction, and tackle complex challenges. Ideal candidates have a strong engineering background, SaaS experience, and interest in AI/ML. This role involves significant collaboration and the chance to shape customer experiences while maintaining high-quality software standards.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced Customer Support Leader to join our Professional Services as a thought leader to inspire and guide our customers to deliver the Customer Support experiences of the future. At Intercom, we're driving the cutting edge new wave of Customer Support, developing modern strategies and Support organization models built around an AI first strategy which provides 24/7 personalized, actionable, self serve support. In this pivotal role, your expertise will be instrumental in advising our customers through this transformative process - you'll be immersing yourself in their organization, tech stack, operations, current challenges, and vision for the future in order to uncover opportunities for growth and optimization. You will be the catalyst for change - empowering our customers to embrace a revolutionary change to their business, enhancing their ability to deliver exceptional customer experiences, streamline processes, and drive value to the business. You will be at the forefront of innovation. Leading by example and inspiring others to think creatively and embrace new possibilities. Your vision and expertise will shape the future of Customer Support, leaving a lasting legacy in the industry! What will I be doing? Develop an In depth Understanding of Customer Needs: Immerse yourself in our customers' unique service strategies and challenges to identify AI first opportunities that transform their support operations. Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI driven solutions, and drive key decisions that impact customer experience and operational efficiency. Drive AI First Adoption and Success: Guide customers in adopting and fully integrating our AI driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention. Design Customized Support Models: Work with customers to develop tailored, AI driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes. Provide Data Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service. Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team. Collaborate Cross functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation. Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high quality results across future projects. What skills do I need? Bachelor's degree in a relevant field or equivalent practical experience. Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation; experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable. Excellent problem solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple client projects simultaneously and prioritize tasks effectively. Passion for delivering exceptional customer service and driving customer success. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

A leading customer service AI firm based in Greater London seeks a Senior Forward Deployed Engineer. In this pivotal role, you'll collaborate with strategic customers and help integrate AI solutions to enhance their support operations. We're looking for candidates with a robust background in SaaS development, strong communication skills, and an interest in AI/ML. The role offers competitive salary, equity, and a flexible hybrid working environment, requiring at least three days on-site per week.

London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom's websites, and Fin.ai are more than just digital storefronts. They're critical growth engines, powering demand generation, top of funnel analytics, and product storytelling. We are investing in strengthening the data and infrastructure layer behind these experiences to unlock deeper insights, better performance, and more scalable systems. We're hiring a Staff Engineer to own and elevate the middle to backend architecture of our marketing web stack. This is a high impact, cross functional role, partnering with data scientists, the GTM analytics team, marketing engineers, and platform teams to evolve how we collect, move, store, and operationalise data from our web properties. You'll bring deep backend and systems expertise, while also being comfortable navigating frontend codebases, supporting full stack engineers, and improving the overall developer experience for Team Web. What will I be doing? Lead the design, implementation, and ownership of backend systems that power our websites, including APIs, services, data pipelines, and telemetry infrastructure. Collaborate closely with data science, GTM analytics, and marketing ops teams to define requirements and ship tools that support channel attribution, performance tracking, A/B testing, experimentation. Architect scalable solutions for event tracking and top of funnel analytics, ensuring data quality and consistency. Enable reporting across the marketing funnel. Improve A/B testing infrastructure, making it easy for teams to run experiments, track results, and iterate quickly. Partner with full stack engineers to integrate backend services into frontend experiences, ensuring reliability, observability, and performance. Improve our infrastructure using Terraform, AWS, and CI/CD pipelines, focusing on developer productivity, testability, and system health. Contribute to strategic technical direction for Team Web - identifying opportunities to improve code quality, reduce tech debt, and scale our systems. Coach and mentor other engineers - sharing best practices around service architecture, observability, and data engineering. Build using the best tools in the industry. We invest heavily in AI powered developer tools that remove friction and help you focus on solving meaningful problems. What skills do I need? 10+ years of software engineering experience, with a strong emphasis on analytics and infrastructure work. Proven ability to design, build, and maintain scalable APIs, services, and data systems in a production environment. Familiarity with data pipeline technologies, streaming/batch processing, and event instrumentation best practices. Strong grasp of CI/CD, observability, and system reliability practices in web scale environments. Experience with Vercel, cloud infrastructure (AWS) and Infrastructure as Code (e.g., Terraform). Comfortable with frontend architecture and tooling, while this is not a UI heavy role, we value full stack awareness. Excellent collaboration and communication skills - especially when working with cross functional teams like marketing, analytics, and data science. A mentorship mindset - helping level up engineers across disciplines and fostering a strong engineering culture. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Benefits Competitive salary and equity in a fast growing startup. Free lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4 %. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers. Cycle to Work Scheme with secure bike storage. MacBooks are our standard, but we also offer Windows for certain roles when needed. Working model Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Over the past twelve months, we've seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Intercom's AI Agent for Customer Service, Fin, becomes mission critical for our most strategic customers, we're building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation. As a Forward Deployed Software Engineer, you'll work hands on with some of Intercom's most strategic customers, partnering closely with our R&D and Go to Market teams to design and deliver high impact solutions. You'll go beyond implementation - helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real world environments. If you're excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact. What will I be doing? Drive adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin Work hands on with customers' technical teams as a trusted technical expert, coding side by side to drive projects through to completion Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow What skills do I need? Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics Experience building a SaaS product with real world usage. Bonus points for former founders or early startup engineers Interest in AI/ML and a willingness to quickly build a strong understanding of novel problems, capabilities, and architectures - including the trade offs and limitations involved Strong cross functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom Ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes Proficiency in using and writing REST APIs to integrate systems effectively Strong communication skills, able to discuss technical topics with engineers and non technical audiences, adapting depth and detail as needed Willingness to travel and work on site with customers to build strong relationships and develop a deep understanding of their needs Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. Intercom is seeking an experienced, curious and motivated People Systems Analyst to join our growing Enterprise Systems team. As a People Systems Analyst, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization's evolving HR needs. The People Systems Analyst will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems What will I be doing? HRIS Management: Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards. Manage user access and permissions to ensure data security and privacy compliance. Demonstrates understanding with system architectures, process flows, and integrations involving various applications. Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business. User Support: Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements. Provide end-user support, troubleshooting, and issue resolution for Workday-related queries. Reporting: Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders. Compliance and Data Security: Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA). Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed. Stay updated on Workday updates and industry best practices to enhance system security and compliance. Training and Support: Provide training and support to HR staff and end-users on HRIS functionalities and best practices. Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise. System Upgrades and Implementations: Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly. Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders. What skills do I need? Proven experience (typically 3+ years) as a Workday Administrator or in a similar role. Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions. Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc). Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment. Workday Certification(s) is highly desirable As a People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Create a Job Alert Interested in building your career at Intercom? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? Select What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select

A leading AI customer service firm in Greater London seeks a Senior Salesforce Engineer to refine and enhance its Quote-to-Cash system. The ideal candidate will design scalable solutions in Salesforce, facilitate transformational projects, and communicate effectively with stakeholders. Applicants should have a proven track record in implementing Salesforce CPQ solutions and relevant Salesforce certifications. This role offers competitive salary, equity, and a hybrid working model, welcoming candidates aiming to contribute to an innovative team.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you'll work closely with team members on building a more robust and scalable Quote-to-Cash system. You'll also have the chance to work on transformational change in how we do business at Intercom. What will I be doing? Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system. Advise on and help execute transformational systems projects. Actively participate in maintaining a culture of quality and consistency. Execute projects within the remit of the team from inception to delivery. Create observability in Quote-to-Cash systems. Ensure Quote-to-Cash system health. What skills do I need? Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs Experience with Git Comfortable finding, investigating, and solving large, vague problems. Comfortable communicating with stakeholders to ensure project success. Experience working on transformational projects with multiple stakeholders Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable Experience with Snowflake/ SQL / DBT Development experience outside Salesforce (Ruby) Experience with Gearset or CI / CD We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.

A leading technology company in Greater London is looking for a People Systems Analyst to manage their HRIS platform. This role is critical for ensuring data integrity and system performance, while also providing user support and compliance with data regulations. Candidates should have strong experience with Workday and a solid understanding of HR processes. This position supports hybrid working, combining office and remote flexibility.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence based decision making. We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. Data Scientists embedded with GTM bring a blend of commercial expertise and product insight to identify and prioritize growth opportunities. Partnering closely with Sales and Solutions, they translate business problems into clear analytical workstreams, support execution of improvements, and quantify impact on key commercial metrics. What will I be doing? You'll partner with GTM teams to help them identify important questions and answer those questions with data. You'll work closely with sales and solutions leaders to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities. You'll design, build and update end to end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products and our business. You'll influence our GTM strategy through experimentation, exploratory analysis and quantitative research. You'll build and automate actionable models and dashboards. You'll craft data stories and share your findings and recommendations across R&D and the broader company. You'll drive and shape core RAD foundations and help us improve how the RAD org operates. What skills do I need? 5+ years experience working with data to solve problems and drive evidence based decisions. Excellent SQL skills and good knowledge of statistics. Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision. Excellent communication skills (technical and non technical) and a focus on driving impact. Strong growth mindset and sense of ownership. Innate passion and curiosity. Experience with a scientific computing language (such as R or Python). Experience with BI/Visualization tools like Tableau, Superset and Looker. Experience working with LLMs. Experience with data modeling and ETL pipelines. Experience working with product teams. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :) Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

A leading tech company in Greater London is looking for a Senior Data Scientist to join their team. This role involves collaboration with product, design, and engineering leads to enhance visitor journeys on their websites. The ideal candidate will have extensive experience in AB testing, Google Analytics, and mentoring junior data scientists. Intercom offers a hybrid working environment with excellent benefits including competitive salary, health insurance, and flexible paid time off.

A leading AI Customer Service company in London is seeking a Data Scientist to work within their RAD team. You will partner with GTM teams to drive data insights, develop success metrics, and create data pipelines. The ideal candidate has 5+ years of experience, excellent SQL skills, and a strong growth mindset. Enjoy a competitive salary, health benefits, and a hybrid working policy as part of a diverse and inclusive culture.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to advise our product teams and drive evidence based decision making. We're a team of data scientists and product researchers who use data - both big and small - to build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and taking ownership of outcomes (not just surfacing insights), then this team is for you. For this role, we are looking for a Senior Data Scientist to work in our Web team, partnering with the product, design and engineering leads for our websites, and fin.ai , to figure out where we can improve visitor journeys and increase lead volumes. What will I be doing? You'll build relationships with and influence web leads from product, design and engineering to shape the strategy and roadmaps for our websites. You'll measure outcomes and develop success metrics to understand the impact of changes, through analysis and experimentation and collaborate with our RevOps teams to understand how our website contributes to Intercom's commercial performance. You'll drive projects to improve the tools and infrastructure that data scientists use to do their work. You'll be a role model for more junior data scientists on the team. What skills do I need? Track record working with and influencing the roadmaps of web teams Significant experience of using AB testing to optimise website performance Strong familiarity with Google Analytics Excellent communication skills (technical and non technical) and a focus on driving impact Desire to mentor other data scientists and share best practices to elevate the use of data science at Intercom Growth mindset and sense of ownership Experience working on a B2B SaaS product Experience with a scientific computing language (R or Python) Experience partnering with Qualitative Research teams We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.

Senior Machine Learning Scientist (London) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory data analysis and research Deeply understand the problem area Research and identify the right algorithms and tools Being pragmatic, but innovating right to the cutting edge when needed Perform offline evaluation to gather evidence an algorithm will work Work with engineers to bring prototypes to production Plan, measure & socialize learnings to inform iteration Partner deeply with the rest of team, and others, to build excellent ML products What skills might I need? Broad applied machine learning knowledge 3 5 years applied ML experience Practical stats knowledge (experiment design, dealing with confounding etc) Strong communication skills, both within engineering teams and across disciplines. Comfort with ambiguity Typically have advanced education in ML or related field (e.g. MSc) Scientific thinking skills Track record shipping ML products PhD or other experience in a research environment Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering Strong stats or math background We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Relocation support for those moving to our offices Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.