Pure Resourcing Solutions Limited
Nottingham, Nottinghamshire
Head of IT 110,000 + Benefits Multi-Site Supply Chain & Logistics Business Hybrid Working A leading UK logistics and supply chain organisation is seeking an experienced Head of IT to lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal capability and ensure IT continues to support business growth and operational excellence. Key Responsibilities Provide leadership and direction to a multi-site IT function supporting operational and business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead the ongoing enhancement of warehouse, transport and operational technology platforms. Partner with internal and external technology teams to deliver projects, improvements and business change initiatives. Build organisational capability through coaching, succession planning and team development. Support technology-enabled business change, systems integration and continuous improvement initiatives. Experience & Expertise Proven experience in a senior IT leadership role within logistics, warehousing, distribution, manufacturing, FMCG, or another operationally intensive environment. Strong understanding of Warehouse Management Systems (WMS), Transport Management Systems (TMS), and their integration into wider business operations. Track record of leading multi-site IT teams and delivering high levels of service in business-critical environments. Experience establishing governance, service management disciplines, and operational best practice. Strong stakeholder management skills, with the ability to influence at both executive and operational level. Commercially aware, with the ability to balance technology investment against operational and customer requirements. Location Hybrid role with regular travel across operational sites in the Midlands and Northern England, alongside occasional wider UK travel.
07/08/2026
Full time
Head of IT 110,000 + Benefits Multi-Site Supply Chain & Logistics Business Hybrid Working A leading UK logistics and supply chain organisation is seeking an experienced Head of IT to lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal capability and ensure IT continues to support business growth and operational excellence. Key Responsibilities Provide leadership and direction to a multi-site IT function supporting operational and business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead the ongoing enhancement of warehouse, transport and operational technology platforms. Partner with internal and external technology teams to deliver projects, improvements and business change initiatives. Build organisational capability through coaching, succession planning and team development. Support technology-enabled business change, systems integration and continuous improvement initiatives. Experience & Expertise Proven experience in a senior IT leadership role within logistics, warehousing, distribution, manufacturing, FMCG, or another operationally intensive environment. Strong understanding of Warehouse Management Systems (WMS), Transport Management Systems (TMS), and their integration into wider business operations. Track record of leading multi-site IT teams and delivering high levels of service in business-critical environments. Experience establishing governance, service management disciplines, and operational best practice. Strong stakeholder management skills, with the ability to influence at both executive and operational level. Commercially aware, with the ability to balance technology investment against operational and customer requirements. Location Hybrid role with regular travel across operational sites in the Midlands and Northern England, alongside occasional wider UK travel.
Business Development Manager (Part-Time, On-Site) Location: On-Site Hours: 3-4 Days per Week An exciting opportunity has arisen for an experienced Business Development Manager to join a well-established private healthcare organisation. This role is ideal for a commercially driven individual with a strong background in private healthcare management , membership services, and preventative health programmes. The successful candidate will be responsible for developing and implementing a robust business growth strategy, identifying new revenue opportunities, and driving the commercial performance of the organisation's healthcare and wellbeing offerings. Key Responsibilities: Develop and deliver a clear business development and growth plan. Analyse sales performance, financial metrics, and operational costs to support strategic decision-making. Drive membership growth and retention initiatives. Oversee and grow healthcare and longevity-focused services and programmes. Identify new partnerships, service opportunities, and revenue streams. Work closely with senior stakeholders to achieve commercial objectives. Requirements: Proven experience in a Business Development, Commercial, or Healthcare Management role. Strong background within the private healthcare sector . Experience managing membership-based services and wellbeing/longevity programmes. Commercially astute with strong financial and analytical skills. Demonstrated ability to create and execute successful business plans. Excellent relationship-building and stakeholder management skills. This is a fantastic opportunity for a strategic and commercially focused professional seeking a flexible, part-time position within a growing healthcare environment. Please apply for further information
06/08/2026
Full time
Business Development Manager (Part-Time, On-Site) Location: On-Site Hours: 3-4 Days per Week An exciting opportunity has arisen for an experienced Business Development Manager to join a well-established private healthcare organisation. This role is ideal for a commercially driven individual with a strong background in private healthcare management , membership services, and preventative health programmes. The successful candidate will be responsible for developing and implementing a robust business growth strategy, identifying new revenue opportunities, and driving the commercial performance of the organisation's healthcare and wellbeing offerings. Key Responsibilities: Develop and deliver a clear business development and growth plan. Analyse sales performance, financial metrics, and operational costs to support strategic decision-making. Drive membership growth and retention initiatives. Oversee and grow healthcare and longevity-focused services and programmes. Identify new partnerships, service opportunities, and revenue streams. Work closely with senior stakeholders to achieve commercial objectives. Requirements: Proven experience in a Business Development, Commercial, or Healthcare Management role. Strong background within the private healthcare sector . Experience managing membership-based services and wellbeing/longevity programmes. Commercially astute with strong financial and analytical skills. Demonstrated ability to create and execute successful business plans. Excellent relationship-building and stakeholder management skills. This is a fantastic opportunity for a strategic and commercially focused professional seeking a flexible, part-time position within a growing healthcare environment. Please apply for further information
Senior AI Engineer Remote (UK) 75,000 - 90,000+ DOE Build AI That Makes a Difference We're hiring a Senior AI Engineer to join an innovative and growing technology business developing AI-powered products for some of the world's leading organisations. Working at the forefront of AI, you'll help build scalable, production-grade solutions using LLMs, AI agents, cloud technologies and modern software engineering practices. What You'll Do Design and build scalable Python backend services Develop AI-powered products using LLMs, RAG and agentic workflows Create APIs and integrations for enterprise clients Build and maintain AWS cloud infrastructure Drive innovation and contribute to technical strategy Collaborate with a small, highly experienced engineering team What We're Looking For Strong Python engineering background (ideally 5+ years) Experience building AI/LLM solutions in production environments Knowledge of RAG, AI agents and modern AI frameworks AWS and infrastructure-as-code experience Experience with CI/CD, containerisation and scalable architecture A curious mindset and passion for solving real-world problems Bonus Points Experience in healthcare, life sciences or other regulated industries React or frontend exposure MLOps, Data Science or DevOps experience Familiarity with ISO27001 environments Why Join? Fully remote UK role with flexible working Work on meaningful AI products already used by major global organisations Join a collaborative, low-ego team where your ideas genuinely matter Influence product direction and technical decisions Career growth within a scaling AI business The Person You're someone who doesn't just use AI, you've built with it. You're naturally curious, thrive in fast-moving environments and enjoy turning ambitious ideas into real products that customers depend on every day. If that sounds like you or somebody you know, we'd love to hear from you.
06/08/2026
Full time
Senior AI Engineer Remote (UK) 75,000 - 90,000+ DOE Build AI That Makes a Difference We're hiring a Senior AI Engineer to join an innovative and growing technology business developing AI-powered products for some of the world's leading organisations. Working at the forefront of AI, you'll help build scalable, production-grade solutions using LLMs, AI agents, cloud technologies and modern software engineering practices. What You'll Do Design and build scalable Python backend services Develop AI-powered products using LLMs, RAG and agentic workflows Create APIs and integrations for enterprise clients Build and maintain AWS cloud infrastructure Drive innovation and contribute to technical strategy Collaborate with a small, highly experienced engineering team What We're Looking For Strong Python engineering background (ideally 5+ years) Experience building AI/LLM solutions in production environments Knowledge of RAG, AI agents and modern AI frameworks AWS and infrastructure-as-code experience Experience with CI/CD, containerisation and scalable architecture A curious mindset and passion for solving real-world problems Bonus Points Experience in healthcare, life sciences or other regulated industries React or frontend exposure MLOps, Data Science or DevOps experience Familiarity with ISO27001 environments Why Join? Fully remote UK role with flexible working Work on meaningful AI products already used by major global organisations Join a collaborative, low-ego team where your ideas genuinely matter Influence product direction and technical decisions Career growth within a scaling AI business The Person You're someone who doesn't just use AI, you've built with it. You're naturally curious, thrive in fast-moving environments and enjoy turning ambitious ideas into real products that customers depend on every day. If that sounds like you or somebody you know, we'd love to hear from you.
Pure Resourcing Solutions Limited
Cambridge, Cambridgeshire
Cambridge (Hybrid) 90,000 - 120,000 + Share Options Help Build the Future of Software Development We're partnering with an ambitious AI company that's rethinking how software gets built. They're looking for an AI-Native Software Engineer to join a growing team developing cutting-edge cloud and AI products. This isn't a traditional engineering role. We're looking for someone who combines strong software engineering fundamentals with a deep belief in AI-assisted development and the productivity gains it can unlock. If you've embraced modern AI development workflows, enjoy solving complex technical problems, and want to help shape products from the ground up, we'd love to hear from you. What You'll Do Build AI-native products and cloud-based applications Leverage agentic AI development tools to accelerate delivery Own projects from concept through to deployment Work across multiple technologies and platforms Collaborate with a highly technical team of engineers, researchers and AI specialists Help shape engineering best practices in an AI-first environment What We're Looking For Strong software engineering fundamentals Experience using AI tools to build and deliver production software Ability to spot, troubleshoot and fix issues generated by AI-assisted development Broad technical exposure across languages, frameworks and cloud technologies Strong problem-solving ability and intellectual curiosity Excellent academic background, ideally in a technical discipline A mindset that embraces innovation rather than resists it You'll Thrive Here If You See AI as a force multiplier rather than a threat Enjoy learning new technologies and approaches Like working in environments where things move quickly Are comfortable with ambiguity and evolving roadmaps Want to help define how modern engineering teams operate Why Join? Work on genuinely innovative AI and cloud technologies Join a small, high-calibre team with significant influence Help build products from the earliest stages Share options available Hybrid working in Cambridge Opportunity to grow alongside a rapidly scaling business The Person You're an engineer first and an AI enthusiast second. You understand the fundamentals, know how to build great software, and have fully embraced the new generation of AI development tools. You don't just use AI to code faster, you use it to build better. If you're excited by the idea of helping shape the future of software engineering, we'd love to hear from you.
06/08/2026
Full time
Cambridge (Hybrid) 90,000 - 120,000 + Share Options Help Build the Future of Software Development We're partnering with an ambitious AI company that's rethinking how software gets built. They're looking for an AI-Native Software Engineer to join a growing team developing cutting-edge cloud and AI products. This isn't a traditional engineering role. We're looking for someone who combines strong software engineering fundamentals with a deep belief in AI-assisted development and the productivity gains it can unlock. If you've embraced modern AI development workflows, enjoy solving complex technical problems, and want to help shape products from the ground up, we'd love to hear from you. What You'll Do Build AI-native products and cloud-based applications Leverage agentic AI development tools to accelerate delivery Own projects from concept through to deployment Work across multiple technologies and platforms Collaborate with a highly technical team of engineers, researchers and AI specialists Help shape engineering best practices in an AI-first environment What We're Looking For Strong software engineering fundamentals Experience using AI tools to build and deliver production software Ability to spot, troubleshoot and fix issues generated by AI-assisted development Broad technical exposure across languages, frameworks and cloud technologies Strong problem-solving ability and intellectual curiosity Excellent academic background, ideally in a technical discipline A mindset that embraces innovation rather than resists it You'll Thrive Here If You See AI as a force multiplier rather than a threat Enjoy learning new technologies and approaches Like working in environments where things move quickly Are comfortable with ambiguity and evolving roadmaps Want to help define how modern engineering teams operate Why Join? Work on genuinely innovative AI and cloud technologies Join a small, high-calibre team with significant influence Help build products from the earliest stages Share options available Hybrid working in Cambridge Opportunity to grow alongside a rapidly scaling business The Person You're an engineer first and an AI enthusiast second. You understand the fundamentals, know how to build great software, and have fully embraced the new generation of AI development tools. You don't just use AI to code faster, you use it to build better. If you're excited by the idea of helping shape the future of software engineering, we'd love to hear from you.
Pure Resourcing Solutions Limited
Cambridge, Cambridgeshire
A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual. This role is predominantly remote working, with ad-hoc travel to Cambridge required. Key Responsibilities Act as the primary internal Salesforce specialist and subject matter expert. Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support. Work closely with implementation partners to review, validate and improve delivered solutions. Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings. Support data mapping, migration and data quality activities. Assist with integrations between Salesforce and other business systems. Support SmartFlows document generation, templates, offer packs and automated communications. Build and maintain workflows, business rules, conditional logic and process automation. Investigate and resolve system issues, defects and user queries. Support QA, UAT and release validation activities. Create and maintain documentation, process maps and support procedures. Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation. Experience Required Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar. Strong understanding of Salesforce data models, objects, field mapping, workflows and automation. Experience supporting Salesforce implementations, migrations or major enhancement projects. Experience with data migration, data mapping and data quality activities. Experience supporting integrations with third-party systems. Knowledge of Salesforce Flow and business process automation. Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial. Experience working with implementation partners, suppliers and business stakeholders. Please ensure your location is clearly stated on your CV. Applications without a location will not be considered. Apply Now!
29/07/2026
Contractor
A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual. This role is predominantly remote working, with ad-hoc travel to Cambridge required. Key Responsibilities Act as the primary internal Salesforce specialist and subject matter expert. Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support. Work closely with implementation partners to review, validate and improve delivered solutions. Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings. Support data mapping, migration and data quality activities. Assist with integrations between Salesforce and other business systems. Support SmartFlows document generation, templates, offer packs and automated communications. Build and maintain workflows, business rules, conditional logic and process automation. Investigate and resolve system issues, defects and user queries. Support QA, UAT and release validation activities. Create and maintain documentation, process maps and support procedures. Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation. Experience Required Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar. Strong understanding of Salesforce data models, objects, field mapping, workflows and automation. Experience supporting Salesforce implementations, migrations or major enhancement projects. Experience with data migration, data mapping and data quality activities. Experience supporting integrations with third-party systems. Knowledge of Salesforce Flow and business process automation. Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial. Experience working with implementation partners, suppliers and business stakeholders. Please ensure your location is clearly stated on your CV. Applications without a location will not be considered. Apply Now!
Pure Resourcing Solutions Limited
Cambridge, Cambridgeshire
A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an interim role, with the initial assignment expected to last circa 3 months. This role is predominantly remote working, with ad-hoc travel to Cambridge required. Key Responsibilities Act as the primary internal Salesforce specialist and subject matter expert. Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support. Work closely with implementation partners to review, validate and improve delivered solutions. Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings. Support data mapping, migration and data quality activities. Assist with integrations between Salesforce and other business systems. Support SmartFlows document generation, templates, offer packs and automated communications. Build and maintain workflows, business rules, conditional logic and process automation. Investigate and resolve system issues, defects and user queries. Support QA, UAT and release validation activities. Create and maintain documentation, process maps and support procedures. Act as the owner of the Salesforce platform during the implementation and go-live period Experience Required Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar. Strong understanding of Salesforce data models, objects, field mapping, workflows and automation. Experience supporting Salesforce implementations, migrations or major enhancement projects. Experience with data migration, data mapping and data quality activities. Experience supporting integrations with third-party systems. Knowledge of Salesforce Flow and business process automation. Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial. Experience working with implementation partners, suppliers and business stakeholders. Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.
28/07/2026
Seasonal
A well-established organisation is seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an interim role, with the initial assignment expected to last circa 3 months. This role is predominantly remote working, with ad-hoc travel to Cambridge required. Key Responsibilities Act as the primary internal Salesforce specialist and subject matter expert. Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post go-live support. Work closely with implementation partners to review, validate and improve delivered solutions. Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings. Support data mapping, migration and data quality activities. Assist with integrations between Salesforce and other business systems. Support SmartFlows document generation, templates, offer packs and automated communications. Build and maintain workflows, business rules, conditional logic and process automation. Investigate and resolve system issues, defects and user queries. Support QA, UAT and release validation activities. Create and maintain documentation, process maps and support procedures. Act as the owner of the Salesforce platform during the implementation and go-live period Experience Required Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or similar. Strong understanding of Salesforce data models, objects, field mapping, workflows and automation. Experience supporting Salesforce implementations, migrations or major enhancement projects. Experience with data migration, data mapping and data quality activities. Experience supporting integrations with third-party systems. Knowledge of Salesforce Flow and business process automation. Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial. Experience working with implementation partners, suppliers and business stakeholders. Please ensure your location is clearly stated on your CV. Applications without a location will not be considered.
Project Manager Permanent, Full Time Hybrid 38,000 - 45,000 Our client is an established, award winning digital agency with over two decades of experience delivering enterprise level websites and web platforms for ambitious SMEs and global groups. They're looking for an experienced Project Manager to join the business as the sole PM, taking ownership of delivery across their website builds. This is a standalone role, reporting into the COO, and will suit someone who is comfortable managing projects end to end without a wider PM team around them. The role You'll manage the delivery of multiple concurrent projects, working closely with developers, designers and the client services team to keep everything on track, on budget and to a high standard. You'll be the main point of contact for clients on project status and timelines, and you'll play a part in shaping how project management works across the business. Key responsibilities include: Owning end to end delivery of multiple concurrent projects, from scoping through to launch Building and managing project plans, timelines and resourcing Acting as the main point of contact for clients on status, timelines and scope Managing project budgets and flagging risks early Coordinating between development and design teams Running regular status meetings, stand ups and client updates Identifying and managing project risks, dependencies and blockers About you A demonstrable track record of delivering projects on time and within budget is essential Proven experience as a Project Manager, ideally gained within a digital, web or software agency If your background isn't agency based, you'll need solid experience project managing the build of websites and/or applications Comfortable managing multiple projects at once, with strong prioritisation and organisational skills Confident working directly with clients, with excellent stakeholder management skills A structured, process driven approach, but flexible enough to adapt to a smaller, agile team Familiarity with project management tools such as Asana, (url removed) or ClickUp What's on offer Salary of 38,000 - 45,000, depending on experience Hybrid working Competitive annual performance bonus 33 days holiday as standard, including public holidays Flexible working hours Company pension and savings schemes Cycle to work scheme Personalised training and development plans, with genuine career progression Regular company social events If this sounds like the right next step, get in touch to find out more.
17/07/2026
Full time
Project Manager Permanent, Full Time Hybrid 38,000 - 45,000 Our client is an established, award winning digital agency with over two decades of experience delivering enterprise level websites and web platforms for ambitious SMEs and global groups. They're looking for an experienced Project Manager to join the business as the sole PM, taking ownership of delivery across their website builds. This is a standalone role, reporting into the COO, and will suit someone who is comfortable managing projects end to end without a wider PM team around them. The role You'll manage the delivery of multiple concurrent projects, working closely with developers, designers and the client services team to keep everything on track, on budget and to a high standard. You'll be the main point of contact for clients on project status and timelines, and you'll play a part in shaping how project management works across the business. Key responsibilities include: Owning end to end delivery of multiple concurrent projects, from scoping through to launch Building and managing project plans, timelines and resourcing Acting as the main point of contact for clients on status, timelines and scope Managing project budgets and flagging risks early Coordinating between development and design teams Running regular status meetings, stand ups and client updates Identifying and managing project risks, dependencies and blockers About you A demonstrable track record of delivering projects on time and within budget is essential Proven experience as a Project Manager, ideally gained within a digital, web or software agency If your background isn't agency based, you'll need solid experience project managing the build of websites and/or applications Comfortable managing multiple projects at once, with strong prioritisation and organisational skills Confident working directly with clients, with excellent stakeholder management skills A structured, process driven approach, but flexible enough to adapt to a smaller, agile team Familiarity with project management tools such as Asana, (url removed) or ClickUp What's on offer Salary of 38,000 - 45,000, depending on experience Hybrid working Competitive annual performance bonus 33 days holiday as standard, including public holidays Flexible working hours Company pension and savings schemes Cycle to work scheme Personalised training and development plans, with genuine career progression Regular company social events If this sounds like the right next step, get in touch to find out more.
Pure Resourcing Solutions Limited
Landbeach, Cambridgeshire
Customer Success Manager About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows. The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support. Day to day, you'll: Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help Lead onboarding for new customers, making sure they're set up for success from the start Act as the go to person for clients, working closely with our developers to resolve any technical or product issues During the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help customers help themselves What we're looking for Experience in a customer facing role, ideally including some element of sales or onboarding Comfortable picking up technical concepts and acting as a bridge between customers and developers Used to managing your own time and workload without close supervision Experience working in a start up environment, where requirements can shift at short notice Based in Cambridge and happy to work US hours, or already based in the US A proactive, hands on approach, happy to build things from scratch rather than follow an existing playbook Why join Join right at the ground floor of a growing business and directly shape the Customer Success function Work closely with the founder and have a genuine say in how the company grows Variety: no two days will look the same, from sales calls to onboarding to process building
16/07/2026
Full time
Customer Success Manager About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows. The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support. Day to day, you'll: Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help Lead onboarding for new customers, making sure they're set up for success from the start Act as the go to person for clients, working closely with our developers to resolve any technical or product issues During the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help customers help themselves What we're looking for Experience in a customer facing role, ideally including some element of sales or onboarding Comfortable picking up technical concepts and acting as a bridge between customers and developers Used to managing your own time and workload without close supervision Experience working in a start up environment, where requirements can shift at short notice Based in Cambridge and happy to work US hours, or already based in the US A proactive, hands on approach, happy to build things from scratch rather than follow an existing playbook Why join Join right at the ground floor of a growing business and directly shape the Customer Success function Work closely with the founder and have a genuine say in how the company grows Variety: no two days will look the same, from sales calls to onboarding to process building