IT Jobs

One of the UK's leading brand is looking to expand their Technical Support team, responsble for providing 1st and 2nd line technical support to a diverse 1000+ devices. You will be provide technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up as well as respond and resolving support enquiries directly from clients, and help them resolve hardware and / or software problems. ++ You will be required to work night shift rota - 7pm -7am - 4 nights on, 4 nights off ++ Essential * Incident diagnosis and Problem solving skills within an IT environment. * Excellent interpersonal, communication and negotiation skills, both verbal and written. * Ability to plan, coordinate and prioritise different activities. * Ability to liaise with, and relate to, a broad spectrum of individuals. * Strong customer service ethos with a can do mentality. * Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365). * Good network knowledge (WAN / LAN). * Good understanding of PC hardware set-up, configuration and maintenance. * Comfortable in playing a key role within a team environment. * A flexible approach to the provision of support services to a dynamic, growing business. * A strong desire to learn new skills. Preferable * Understanding of software tools such as Microsoft Project and Visio. * Understanding of MAC OSX & iOS (including MDM). * Understanding of Oracle products relevant to the retail industry. * Understanding the business drivers (e.g. tangible, intangible benefits)