IT Jobs

Junior IT Support Assistant We are looking for an I.T. Support Assistant, to join our small but busy I.T. team working within a team of 4 handling all matters relating to the I.T. support for Cruise & Maritime Voyages, plus other companies within the group; a coach wholesaling company (ICT) and a travel agent retail shop (Air Viceroy, based in West Wickham, Kent). The I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role. This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given. The I.T. Support Assistant will report directly to the Group I.T. Manager; Duties & Responsibilities The Group I.T. Manager will manage, supervise and allocate duties and responsibilities to the I.T. Support Assistant including (but not limited to) :- • Installing toner cartridges • Monitoring stock level and proactively ordering printer supplies to ensure constant availability • Disposing of redundant hardware in a safe and secure fashion • Installing and configuring computer systems • Diagnosing & solving hardware/software faults • Diagnosing & Solving printer errors • Diagnosing & Solving Local area network problems • Diagnosing & solving Wide area networks problems • Providing support for VPN Clients • Proving support for remote offices • Providing support for the hosted telephone system • Installing new software • Installing new hardware (servers, printers, computer workstations etc) • Setting up user accounts, permissions and passwords * Overseeing security of all systems, especially the internet • Installing and supporting the company anti-virus solution • Finding and fixing network faults • Technical support for people using the network • Training staff on new systems or software • Making sure all IT meets industry standards • Ensuring all work is compliant with GDPR • Ensuring all work is compliant with the company health & safety policy • Day to day support with Windows & MS Office

Wireless Network Support Engineer Fantastic opportunity for an experienced and professional Wireless Network Engineer to take a key position within the Technical engineering department and be responsible for providing the technical skills to support customers remotely. On a day to day basis, you will be focused on supporting wireless solutions for customers. Candidates must have CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA and some WI-FI experience Key Responsibilities: * Provide technical support for our customers, assess and swap non-functional equipment, trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required. * Take the technical lead on any Second Line Wireless infrastructure-related issues for support tickets. * Implement configuration changes on behalf of customers, following the relevant change management process * Assist with the on-boarding of new Managed customers and ensure knowledge share with the wider team. Person Specifications: * Solution focused and flexible approach to problem-solving. * Ability to work as part of a team and to use their own initiative. * Able to prioritise workload and manage regular interruptions to remain productive. Experience: * knowledge of cloud based wireless solutions is essential. * You will have a minimum of 1 year’s history of delivering and maintaining wireless solution across the entire project life cycle, including: * Experience deploying and troubleshooting enterprise grade wireless solutions and Cisco or Juniper Networks. * Experience using HiveManager, HiveManager NG and other Aerohive products. * Applying knowledge and skills through handling problems beyond own area of expertise. * Experience and knowledge of wireless solutions covering Autonomous AP’s, Cloud Based Wireless Platforms, and Management Software. * Excellent customer facing experience. * Ability to summarize, explain and upload troubleshooting cases. Qualifications Required: * CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA. Skills/Knowledge/Understanding: * You must be extremely well organised with good communication skills and excellent spoken and written English. * Able to demonstrate previous experience within a similar position with proven ability to meet tight deadlines in a fast pace environment. * Possess excellent time and self-management skills. * Able to work calmly under pressure. Benefits * Annual leave starts at 23 days per annum and increases with service * Colleagues can also buy and sell leave * Cycle to work scheme * Childcare vouchers * Immediate enrolment with Perkbox The successful applicant will be required to undertake a Disclosure and Barring Service (DBS) check, in order to make a safer recruitment decision