IT Jobs

A fantastic opportunity has arisen in Nottingham for a 1st / 2nd line Service Desk Analyst on a 3 monthly rolling contract. Parking available on site £11 - £13.50 per hour You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a Technical support / 2nd line / Service Desk environment Communication skills are essential as is the ability to work flexibly on a shift basis. Responsibilities: • Answering incoming calls within an appropriate time frame, to a high level of customer service. • Take responsibility for the resolution of faults from 2nd and 3rd line • Logging calls accurately • Allocate and chase closure on calls. • Follow all internal processes to ensure service activity targets are met. • Working within the team to build relationships with colleagues and clients. • Awareness of relevant technology and products. • Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory, Exchange, Office 365 and Windows 7 amongst numerous others and be confident learning new technologies. This is a fantastic opportunity to join an established organisation that offers potential long term contracts. If you feel the above role suits your skills and abilities then please apply immediately

Our client are looking to recruit for a Test Analyst on an initial 5 month contract basis, based in Cardiff. The successful candidate will.. * Demonstrate and maintain knowledge and expertise of test methodologies and relevant industry standards * Demonstrate and maintain knowledge and expertise in test tools e.g. Visual Studio, Team Foundation Server * Demonstrate and maintain knowledge of working within an Agile Methodology * Acquire and maintain a detailed knowledge of the systems to be tested and the business and clinical processes the system is intended to support * Demonstrate and maintain the level of knowledge necessary to carry out their duties in areas such as: 1. Microsoft SQL Server 2. Team Foundation Server 3. XML 4. Soap UI 5. Writing and executing SQL queries 6. Server operating systems such as Windows Server, Unix/Linux This role has been deemed in scope of IR35. If this is something that may potentially be of interest then please do apply immediately