IT Jobs

We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. IT Systems Engineer (3rd Line) - Role & Responsibilities: • To provide site-based IT Infrastructure and system support. • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool • To make outbound phone calls to stakeholders keeping them informed on a regular basis • End to end ownership of all incident / change / service requests through to closure • Ability to provide a positive technical support experience and build strong relationships through effective methods of communication Skills, Knowledge & Experience: • Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Android / iOS support • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP • Strong troubleshooting Experience • Excellent communication skills • Experience of Unix based systems • ITIL framework • Avaya Telephony system • Line of Business application support experience • Staff mentoring & development Benefits: • Up to £32,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd

We are recruiting for a 2nd Line Technical IT Support Analyst, for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. Role & Responsibilities: • You will be the second point of contact for end users and a representational face of IT and for end users who require support • Dealing with all escalations acting as a liaison between the 1st line, Field Service and 3rd line teams. Working closely with the 3rd line teams ensuring that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting • Responsible for ensuring all support incidents, requests and problems are logged in the company's ITSM toolset and are resolved in line with the IT. departments SLA's. Acting as a mentor for the 1st line team you will help promote a shift left culture enabling faster call resolution for the end user community • To provide remote technical support to the customers user base to achieve contractual Service Level Agreements • Document all technical solutions within the Service Desk knowledge base and to provide technical support to 1st Line Service Desk Analysts • To record all incidents / changes within the businesses service Desk tool. • To answer inbound phone calls where required and make outbound phone calls to customers keeping them informed on a regular basis Skills, Knowledge & Experience: • Must be knowledgeable of; VMware Support, Active Directory Support, MS Exchange Support and Administration, Terminal Services Support (MS, Citrix), Dell SonicWALL Firewall Support, WatchGuard Firewall Support, Basic Cisco Routing and Switching Support, Basic Understanding of IP routing and switching, Understanding of Internet Connectivity (ADSL / SDSL / MPLS) • Minimum 2 Years working in IT Support • Good understanding of networks • Good troubleshooting experience • Excellent telephone manner • Be available for 24/7 Rota if required Benefits: • Up to £25,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd

We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. IT Systems Engineer (3rd Line) - Role & Responsibilities: • To provide site-based IT Infrastructure and system support. • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool • To make outbound phone calls to stakeholders keeping them informed on a regular basis • End to end ownership of all incident / change / service requests through to closure • Ability to provide a positive technical support experience and build strong relationships through effective methods of communication Skills, Knowledge & Experience: • Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Android / iOS support • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP • Strong troubleshooting Experience • Excellent communication skills • Experience of Unix based systems • ITIL framework • Avaya Telephony system • Line of Business application support experience • Staff mentoring & development Benefits: • Up to £32,000 basic Salary • Pension Scheme & Training Days • Perkbox • Childcare voucher scheme • Birthdays off as a paid holiday • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd

We are recruiting for a Technical Delivery Manager for our client, one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications. Technical Delivery Manager (ICT Support) - Role & Responsibilities: • This role operates from an external client base in the Leeds area • To be responsible for effective Project delivery • The ability to communicate technical issues to a non-technical audience • Keeping project plans / documentation up to date • To meet with and provide key stakeholders with effective communication regarding new / in life projects • End to end ownership of all Projects and Internal developments through to closure • Build strong relationships through effective methods of communication • Identify and work towards service improvements • Assess, prioritise and manage workload ensuring team goals are achieved Skills, Knowledge & Experience • Experience of Unix based systems • ITIL framework • VoIP Telephony systems • Line of Business application support / project experience • Staff mentoring & development • 5 Years working in IT Support or Project team with demonstrable experience at a 3rd line level and / or a Managerial position. • Strong understanding of Microsoft Server & Desktop technologies and their associated suite of packages • Experience of Server / Workstation hardware (Upgrade / Migration / Rollout) • Mobile technologies - Android / iOS • Ability to lead and operate within a team • Working within a financial services company Benefits • Up to £45,000 basic salary • Pension Scheme • Up to 10 days training per annum • Perkbox • Free financial wellbeing advice • Childcare voucher scheme • Birthdays off as a paid holiday • An extra week holiday the year you get married • Referral scheme Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd