IT Jobs

IT Service Desk Engineer - Hosting / Networks Newcastle Competitive Salary DOE + Excellent Company Benefits Package Excellet career-development opportunity for a 1st or 2nd line IT technical support engineer to join a leading hosting / IT managed services brand. We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to thousands of businesses nationwide. With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment. We are seeking Service Desk Engineers whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and problems. The position will require close working with all team in all levels of technical support and engineering. Service Desk Engineer Key Responsibilities: + To resolve incidents and problems both directly from customers and through technical escalation + To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents + To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite + To administer customer networks as part of managed services provision + To provide proactive problem management though checking manufacture websites Service Desk Engineer Required Skills and Experience: + Vast experience working in either 1st or 2nd line IT technical support + Vast experience in a customer facing environment + Exposure to and hands on experience of working within an IT service provider environment + Good understanding of Microsoft products. Basic experience of servers. + Basic understanding of ISO/BSI and ITIL frameworks + Basic understanding of working with Service Level Agreements Please note - Shift work may be required. Benefits we offer: + From day one: Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events + From 3 months: Up to 5% enhanced matching employer’s pension contribution + The following benefits on successful completion of probationary period: Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme + We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location You may have worked in the following capacities: Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

Customer / Software Support Analyst (SQL)- FinTech Software SaaS Wetherby LS22 Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, Medical Scheme, Life Assurance, Company Childcare Voucher Scheme, Pension. About the company: We are a global financial software solutions provider helping organisations better control expenditure on all goods and services. The Software Support Analyst Role: We are currently hiring a Customer / Software Support Analyst within our helpdesk function. The roleholder will manage & solve technical issues ensuring that the highest level of customer service and customer satisfaction is attained within associated SLAs. About You: + You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue investigation and finding alternative solutions to technical software problems + You should have a good understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises + You should be able to demonstrate initiative and have excellent lateral-thinking and problem solving skills + You should be a team player who integrates easily and communicates positively + You should be able to identify where support is required and proactively provide it + You should be committed to providing outstanding customer service (internally & externally) + You will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision + You need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar + The role requires people who are ambitious, seek to improve their performance, are interested in training and generally in personal development + You should be highly organised - managing workload and delivering effectively and efficiently Desirable Qualifications, Skills and Experience: + Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small to medium fast growth business + Demonstrable experience in supporting and troubleshooting application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language + Previously worked within VB and .Net software support with a high level of skills in: ++ MS SQL (preferably SQL 2008 R2 or higher) ++ IIS ++ MS Operating Systems + Some .NET development capabilities + Commercial approach, appreciates the importance of customer retention and ROI + Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market + Must demonstrate a hands-on approach and consistent delivery You may have worked in the following capacities: .Net Software Support, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst, SQL Support Analyst. Interested? Apply here for a fast-track path to the hiring manager Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

Software Developer - Graduate / Trainee - Cutting Edge Software Training Portsmouth £20,000 - £22,000 + Awesome Perks & Benefits We are currently seeking a Graduate Software Developer to join our Technology team who are based in our Portsmouth office. This is a great opportunity for a graduate looking to step into a fully supportive role with genuine career prospects. The World’s Student Marketing Group: We are the world leading collection of advertising and technology businesses, helping brands and organisations attract and convert the global student audience. We have 150 specialists working across 6 different offices in 4 continents. The Software Developer Role: As a Graduate Software Developer, your main role is helping with the production, modification and continuing enhancement of our latest web based SaaS product along with other projects the team are working on. This involves working closely with our product and development teams to turn their vision into elegant code and a rich user experience. It’s a great opportunity to learn about cutting edge technologies and software development in a friendly team atmosphere. Software Developer Main Duties: + Development using JavaScript + Working with other developers to troubleshoot bugs and implement new features + Designing and discussing smart solutions to development problems + Ensuring well commented and documented code + Articulating technical issues and solutions with other non technical members of the company Software Developer Requirements: + A degree in Computer Science, Software Engineering or Web Development or similar subject or the equivalent experience + Good problem-solving and analytical skills + Perform well as part of a team and in collaborative projects + Capable of working independently and off own initiative + Quick to learn and adapt to new technologies + Experience of version control systems such as Git + Linux/Unix command line experience + JavaScript + Mongo DB or any other database experience + JavaScript frameworks such as AngularJS and Node.js + Test driven development experience + Knowledge of agile development methodologies + Passion for technology and software development + An interest in emerging web technologies + Desire to learn And what’s in it for you? As well as a unique working and reward environment, with 20% of all profits shared bi-annually, we also treat our staff to; 25 days’ holiday, cycle to work scheme, flexi-time, pension scheme, gym or travel subsidiary, childcare vouchers, birthdays off and fresh fruit and fantastic local cakes! And finally, we take care of your career, personal development is at our core and everyone has a tailored progression path designed to suit you. Interested? Apply here for a fast-track path to the hiring manager Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR