IT Jobs

Here at SCC We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure services for leading business across Europe for 40 years. We now have an exciting opportunity for a strong and tenacious Manager to manage of a team of 1st and 2nd Line analysts supporting our Secure Cloud Platform – Sentinel, this is a highly regarded platform supporting many Central and Local Government Organisations. Sentinel by SCC is the first secure, Government cloud platform of its kind to achieve Pan-Government accreditation. Overall Purpose of the role: Manage the performance of a Secure Service Desk to ensure all events are actioned in an efficient and timely manner in line with agreed SLA and KPI’s, such that SLA targets are achieved. To ensure that the Service Desk team are motivated and able to perform their day-to-day activities effectively, with the aim of achieving optimal customer satisfaction. To be responsible for Knowledge Base and all supporting process development and documentation. Interfacing with suppliers, internal and/or customer Technical Support teams, to ensure minimum customer business disruption. Occasional out of hours support will be expected, including evening and weekend work where necessary Main Duties of Job: • Management of desk staff and ownership for the Service Desk function. • Main Service Desk escalation point for the customer and internal support functions for all customers. • Management of all events against SLA and/or KPI commitments. • Monitoring of desk activity to ensure that actions to resolve are completed within targets. • Ownership of overall Service Centre processes and supporting documentation, ensuring that process documentation is valid at all times. • Proactively identify areas requiring improvement; pro-actively monitor call and/or incident trends and desk activities in order to identify issues and recommend resolution of root causes. • Ownership of Service Desk action and development programs. • Identify, investigate and recommend changes in the delivery of services, aimed at reducing cost and improving the quality of service provision to the customer. • The ability to produce statistics / MI reports, activity reports, weekly and/or monthly management reports and customer ad hoc reports as required and to set timeframes where applicable. • To keep Senior Management informed of new processes, trends and changes. • To manage the Incident Management function, such that incidents are resolved in a timely and effective manner, and to promote partnership with customer Problem and Change Management functions. • Ensure that all sickness, holiday, expense and overtime forms are submitted and tracked via a central depository. • Carry out regular 1-2-1’s with desk staff to ensure roles, objectives and targets are understood, and resolve any staff issues that may exist. • To actively promote training with the team, such that competency levels of staff are maintained and increased to meet changing customer business. • To be responsible for annual Performance Reviews, Probation Reviews and interviews of all Service Desk staff. • Ensure that all reports are accurate and submitted consistently within set time frames. • Ensure that all Service Desk process related documentation is valid at all times. • To actively promote Information Security best practice within their areas of responsibility. Skills, Knowledge & Experience: • ITIL qualification (minimum Foundation). • Minimum 3 years working at Team Leader level within a Service Desk Environment • Strong, well developed supervisory / management skills. • A customer-orientated approach with excellent communication and organizational skills. • The ability to make a significant contribution to the development and improvement of services and to the overall operation of the Service Desk Team. • Focused on delivering agreed objectives and results. • Professional and presentable at all times. • Organized and logical approach to administration and problem solving. • PC skills (incl. MS Office family, e-mail, etc.). • The ability to converse comfortably at 1st and 2nd line technical levels. • Ability to work under pressure and cope with competing demands. • Ability to handle difficult and demanding customer environments. • Ability to deal with customers and liaise with other departments in a confident but friendly manner. • Ability to work un-managed towards individual and team objectives associated with the role

We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us. Overall Job Purpose: To attend customer sites to provide support of IT hardware and software products, within the required Service Level Agreement (SLA). Provide Technical Support to other staff in Managed Services and incident management of major system outages. Work efficiently and proactively to deliver IT support service to a wide range of customers Main responsibilities. * Ensure all training is completed relevant to apprenticeship requirements. * To replace PC’s, Laptops, Printers and associated peripherals. * Assist other engineers in the delivery of service to our customers. * Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements. * Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch. * Achieve KPI target of 5 visits / fix’s per day. * Work a certain amount of overtime when required to do so. * Must be able to embrace new technologies and adapt to change. * Carry out any other reasonable as requested by your line management * Request * Represent SCC in a professional and positive manner at all times * Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace * Must be professional and presentable at all times. * Must have full UK driving Licence where required to perform the role. * Respond to any requests for information from your line management in a timely manner * Work a certain amount of overtime when required to do so. * Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers. * Be Familiar with customer policies and processes where applicable Role Requirements: * Must have 5 GCSE's grade A-C inclusive of Maths and English * Previous experience of Customer Service * Full UK Driving Licence Desireable but not essential: * A Level or BTech Level 3 qualification At SCC, we take the security and privacy of your data very seriously, any data we hold will be in accordance with the new Data protection legislation (GDPR) which comes into effect on 25th May 2018. If you decide to continue with your application it is important that you are aware of our Privacy Policy. Upon submitting your application, you will receive an automated email which will provide a link to our Privacy Policy, alternatively this can be found on the SCC Careers website, under Recruitment Privacy Policy. Please note that the email will require a response from you in order to allow SCC to process your data In line with the above

We are SCC - Specialist Computer Centres - the leading IT services organisation in Europe . We now have an exciting career opportunity for a talented Linux Engineer to provide support to our customer based on-site at their facility in Bristol . The role : To install, configure, troubleshoot Linux based operating systems, and advise on continued usage and deployments. To be primarily a Linux resource, but on occasion assist with issues in the Wintel environment. To assist the delivery of IT Services to the end client through supply of contracted services and value add. Deliver an effective and efficient customer focused service to all staff for SCC clients, meeting service level agreements and customer expectations. 1. Main Duties of Job: * Direct interaction with customers helping them identify and resolve technical issues with bespoke products * Creation of process documentation. Build/Software deployment guides. * Internal reproduction of the customer problem to enable the development and testing of a resolution * Developing resolutions to customer's problems, working with the customers internal Desktop Integration to define a standard Workstation build * Support for software and hardware fault resolution * Installation, Move and Addition services in relation to IT equipment on customer sites * Remote support using software support tools where available * Escalation of incidents to line management where necessary * Update of all Incidents and requests in the call handling system * Completion of project activity as request by SCC to support SCC customers * Installation of new hardware and software as requested by SCC Clients and authorised by SCC management * Re-loading/configuring software applications and images * Look for potential service improvements * * * Skills, Knowledge & Experience: * A minimum of 3 years’ experience working in IT specifically a Linux/Unix environment * Essential knowledge of Red Hat Enterprise Linux 6 and 7. * Desirable knowledge of Red Hat kickstart, Solaris, bash scripting, application installs, LDAP * Ability to work independently and with little guidance * A customer-orientated approach with excellent communication and organisational skills. * Focused on delivering agreed objectives and results. * Ability to effectively influence and negotiate with personnel at various organisational levels. * Strong analytical, creative problem solving and planning skills to achieve results. * Ability to prioritise, plan and meet deadlines by applying specific project management techniques. * Ability to handle difficult and demanding customer environments. * Ability to deal with customers and liaise with other departments in a confident but friendly manner. * Ability to work un-managed towards individual and team objectives associated with the role . We offer an attractive starting salary plus other large company benefits . Interested ? Then click the response button now