2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
29/10/2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
29/10/2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
29/10/2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
29/10/2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
29/10/2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Project Manager
My client are a leading provider of big data and analytics solutions and application, enabling faster, more effective and more profitable decision-making throughout an enterprise. They specialise in managed cloud solutions that deliver rapid benefits and sustained return on investment.
With this they urgently seek a Project manager due to the expansion of the business. Working multiple projects at any one time you need to have exposure to dealing with clients on a regular basis and ideally class yourself as very articulate, numerate and possess a real hunger to want to drive your career forward.
This role comes with numerous opportunities as the job and company evolve. Ideally you will have:
* Take ownership, manage and deliver multiple projects ensuring that agreed and specified criteria are delivered on time and to budget.
* Drive resource efficiency, ensuring that appropriate resources are used effectively during project delivery.
* Ensure that where appropriate, integration and handover of projects into the support services framework is successful and on-going support is achieved.
* Experience on multiple projects (as opposed to one big one for years)
* Strong on client and company communication
* Opportunity to create methodology and build a discipline
* Any exposure to cloud technologies such as AWS or Azure would be highly advantageous.
* Be a PRINCE2 Practitioner with a current certificate
* Ideally have an APMP qualification
29/10/2018
Project Manager
My client are a leading provider of big data and analytics solutions and application, enabling faster, more effective and more profitable decision-making throughout an enterprise. They specialise in managed cloud solutions that deliver rapid benefits and sustained return on investment.
With this they urgently seek a Project manager due to the expansion of the business. Working multiple projects at any one time you need to have exposure to dealing with clients on a regular basis and ideally class yourself as very articulate, numerate and possess a real hunger to want to drive your career forward.
This role comes with numerous opportunities as the job and company evolve. Ideally you will have:
* Take ownership, manage and deliver multiple projects ensuring that agreed and specified criteria are delivered on time and to budget.
* Drive resource efficiency, ensuring that appropriate resources are used effectively during project delivery.
* Ensure that where appropriate, integration and handover of projects into the support services framework is successful and on-going support is achieved.
* Experience on multiple projects (as opposed to one big one for years)
* Strong on client and company communication
* Opportunity to create methodology and build a discipline
* Any exposure to cloud technologies such as AWS or Azure would be highly advantageous.
* Be a PRINCE2 Practitioner with a current certificate
* Ideally have an APMP qualification
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
29/10/2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
29/10/2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
29/10/2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
29/10/2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Business Analyst
JOB DESCRIPTION
* Managing the company Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
* Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
* The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including AWB Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer.
* Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner.
* Development and presentation of Customer Performance Reports and representation of during Customer Program Reviews.
* Supporting the Sales and Business Development Team during the implementation of new Customer Programs.
* The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Responsibility of the Position
* Working alongside internal Stakeholders to develop and support internal company & external customer reporting on both a scheduled and ad-hoc basis.
* Reviewing and identifying areas for improving, streamlining and automating existing company reporting.
* Developing and implementing internal departmental and external customer KPIs Development and maintenance of Customer Online Reporting Portals
* Co-ordinating the storage, control and maintenance of all centralised data sources and derivation of data.
* Supporting the Sales and Business Development Team with the analysis of customer provided data and the development of new business proposals. Candidate Profile
Experience
* Degree in related discipline preferred and/or 3 years’ experience in a data management or IT/Business Analyst role.
* Excellent working knowledge of Excel / Access / PowerPoint.
* Previous experience of working with Microsoft Power BI / SQL an advantage.
* Demonstrable experience of data warehousing / data management. Skills:
* Strong change management skills, identifying and engaging internal and customer stakeholders
* Able to prioritise issues and manage available time and resources
29/10/2018
Business Analyst
JOB DESCRIPTION
* Managing the company Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
* Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
* The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including AWB Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer.
* Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner.
* Development and presentation of Customer Performance Reports and representation of during Customer Program Reviews.
* Supporting the Sales and Business Development Team during the implementation of new Customer Programs.
* The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Responsibility of the Position
* Working alongside internal Stakeholders to develop and support internal company & external customer reporting on both a scheduled and ad-hoc basis.
* Reviewing and identifying areas for improving, streamlining and automating existing company reporting.
* Developing and implementing internal departmental and external customer KPIs Development and maintenance of Customer Online Reporting Portals
* Co-ordinating the storage, control and maintenance of all centralised data sources and derivation of data.
* Supporting the Sales and Business Development Team with the analysis of customer provided data and the development of new business proposals. Candidate Profile
Experience
* Degree in related discipline preferred and/or 3 years’ experience in a data management or IT/Business Analyst role.
* Excellent working knowledge of Excel / Access / PowerPoint.
* Previous experience of working with Microsoft Power BI / SQL an advantage.
* Demonstrable experience of data warehousing / data management. Skills:
* Strong change management skills, identifying and engaging internal and customer stakeholders
* Able to prioritise issues and manage available time and resources
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
29/10/2018
2nd Line Support Engineer
The main responsibility is for providing 2nd line technical support within the Microsoft operating system & application arena along with essential general system administration tasks.
The role is based on resolving technical support tickets as part of a team on a busy Service Desk and includes being part of an out of hours on-call rota.
The role is focused upon day to day delivery of technical support which needs to be completed in an effective, timely manner with attention to detail and accuracy. The nature our business requires a high level of technical knowledge, flexibility, common sense and initiative. While the specific content of your role is clearly defined, this may evolve over time and needs a proactive and hands on approach to duties.
Candidates to be competent and confident working in the following areas:
* Microsoft Desktop, 3-4 years’ experience
* Administering & supporting Microsoft Windows Server 2008/2012/2016, 3-4 years’ experience
* Administering & supporting Office365, 3-4 years’ experience
* Administering & supporting Microsoft Exchange 2007/2010/2016, 3-4 years’ experience
* Networking Experience (routers, switches & firewalls) 3-4 years’ experience
* Network Administration & Data Backup Technologies, 3-4 years’ experience
* General Networking Support & DNS 3-4 years’ experience
* IT Service Desk Environment, 3-4 years’ experience
* Superior Customer Service Skills, 3-4 years’ experience
Along with the above, the candidate needs to demonstrate exceptional communication skills, instilling confidence in others with regards to their knowledge, competency and ability to deliver.
Virtualisation – preferably VMWare ESXi, but a good knowledge of HyperV will stand candidates in good stead. Experience of administering VMWare ESXi would be ideal. VMWare Workstation and other virtualisation platforms are not acceptable.
Windows Server domains – candidates should have a strong understanding of how a Windows domain works and how all the services are integrated. They should have a good knowledge of Active Directory and GPOs. Merely creating users is not considered sufficient experience for this role.
Microsoft Exchange / O365 – candidates need to have a basic understanding of how Exchange works, datastores, mail flow and trouble shooting. Merely experience of creating or administering users is not sufficient for this role. For Office 365 the candidate needs at least hands on experience of user and licence administration, any further advanced experience would be advantageous, such as O365 migrations.
Networking – candidates should understand subnetting and the principles of routing. They should understand the use and configuration of DHCP and DNS. Experience of SOHO routers such as Drayteks is mandatory, with technologies such as port forwarding, and WAN configuration taken as granted. Candidates should understand the use of VLANs and their purpose. Candidates should be able to configure wireless networks, any exposure to Meraki technologies is advantageous.
Ideally the candidates should have exposure to backup technologies such as Veeam and Backup Exec, as well as general application experience. Understanding of services such as MimeCast & OpenDNS is desired.
£23,000 – £25,000, depending on experience
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
29/10/2018
Desktop Support Analyst
£24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport
My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now.
As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
Desktop Support Analyst
Technical Experience
* Basic experience in troubleshooting relevant, common technologies such as:
* Microsoft Windows Operating Systems.
* Microsoft Office, 365 and other associated applications
* Common Business Applications
* Building of hardware
* Networking skills
Any exposure to the below would be a major advantage
* Microsoft Windows Operating Systems including Active Directory, Group Policy.
* Virtualisation (e.g. VMware, MS Hyper-V)
* Enterprise Storage (Netapp, Dell EqualLogic)
* Microsoft Exchange.
* Cloud Technologies (Office 365, Azure)
* Networking (configuration of firewalls, routers and switches)
* Citrix.
Desktop Support Analyst
Job Requirements/Experience
* Receive and respond to incoming customer calls, applying First Time Fixes wherever possible
* Monitor and progress incoming emails and progress to the relevant Service Area
* Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies
* Resolve Standard Service Requests related to End User Computing
* Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed.
* Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users.
* Ensuring that, at all times the customer is fully aware of the status of their case.
* Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
* End User computing services to the customer beyond that provided from our offices as required.
* Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues.
* Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
29/10/2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Business Analyst
JOB DESCRIPTION
* Managing the company Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
* Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
* The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including AWB Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer.
* Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner.
* Development and presentation of Customer Performance Reports and representation of during Customer Program Reviews.
* Supporting the Sales and Business Development Team during the implementation of new Customer Programs.
* The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Responsibility of the Position
* Working alongside internal Stakeholders to develop and support internal company & external customer reporting on both a scheduled and ad-hoc basis.
* Reviewing and identifying areas for improving, streamlining and automating existing company reporting.
* Developing and implementing internal departmental and external customer KPIs Development and maintenance of Customer Online Reporting Portals
* Co-ordinating the storage, control and maintenance of all centralised data sources and derivation of data.
* Supporting the Sales and Business Development Team with the analysis of customer provided data and the development of new business proposals. Candidate Profile
Experience
* Degree in related discipline preferred and/or 3 years’ experience in a data management or IT/Business Analyst role.
* Excellent working knowledge of Excel / Access / PowerPoint.
* Previous experience of working with Microsoft Power BI / SQL an advantage.
* Demonstrable experience of data warehousing / data management. Skills:
* Strong change management skills, identifying and engaging internal and customer stakeholders
* Able to prioritise issues and manage available time and resources
29/10/2018
Business Analyst
JOB DESCRIPTION
* Managing the company Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
* Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
* The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including AWB Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer.
* Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner.
* Development and presentation of Customer Performance Reports and representation of during Customer Program Reviews.
* Supporting the Sales and Business Development Team during the implementation of new Customer Programs.
* The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Responsibility of the Position
* Working alongside internal Stakeholders to develop and support internal company & external customer reporting on both a scheduled and ad-hoc basis.
* Reviewing and identifying areas for improving, streamlining and automating existing company reporting.
* Developing and implementing internal departmental and external customer KPIs Development and maintenance of Customer Online Reporting Portals
* Co-ordinating the storage, control and maintenance of all centralised data sources and derivation of data.
* Supporting the Sales and Business Development Team with the analysis of customer provided data and the development of new business proposals. Candidate Profile
Experience
* Degree in related discipline preferred and/or 3 years’ experience in a data management or IT/Business Analyst role.
* Excellent working knowledge of Excel / Access / PowerPoint.
* Previous experience of working with Microsoft Power BI / SQL an advantage.
* Demonstrable experience of data warehousing / data management. Skills:
* Strong change management skills, identifying and engaging internal and customer stakeholders
* Able to prioritise issues and manage available time and resources
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
29/10/2018
Helpdesk EngineerServer Engineer
Abingdon or surrounding areas
Are you an enthusiastic Helpdesk EngineerServer Engineer looking to build on your career path? If so then please get in touch today. Our client is a footsie 100 global company within the manufacturing world currently growing at a rapid rate.
They currently own 5 other large companies so as a Helpdesk EngineerServer Engineer you will almost be operating within an IT Managed Services environment supporting all the companies within their group.
They are a single domain across the globe, have 9 Physical sites and their network is connected via IPSec with managed firewalls that are managed by the group.
They are a Microsoft house, so each group company is on or moving to Office 365. Their ERP (Syteline) is moving to Azure along with their Citrix servers. 80% of the company use Citrix to connect to ERP. Remote access is only via VPN and that is all federated with SSO
Role - Helpdesk EngineerServer Engineer
• The job role is to be the escalation point to the helpdesk, anything they cannot deal with should be dealt with by this position.
• To support the IT Project manager with projects over all the companies from installation and supporting the projects to completion.
• Visit their other companies on a regular basis to look at general support queries
Helpdesk EngineerServer Engineer
• Escalation point for helpdesk engineers
• Weekly Site visits to the other companies.
• Reporting Directly to IT Manager or senior systems engineer
Helpdesk EngineerServer Engineer Must have:
• Windows Server 2008 – 2016 Very Strong knowledge. Able to setup and configure into a domain.
• Good knowledge of Active Directory
• Networking infrastructure switches, VLANS. Being able to setup and configure.
• Understanding of structured cabling, and able to trace cables through patch panels to ports etc. preferable previously made their own cables
• Dialup VPN understanding of process and able to diagnose issues.
• DHCP
• DNS
• Server and workstation diagnostics using event viewer etc and resolving issues.
• ESXI understanding and preferably installed and configured ESXI in past
• Understanding of Raid Levels
• A basic understanding of Server hardware.
• Knowledge of Citrix
• Good understanding of Backups (preferably Veeam but not essential)
Nice to have:
• Knowledge of Azure
• Knowledge of AWS
• 365 Admin
• SQL admin and scripting
• Would prefer background from MSP environment dealing with multiple customers.
• Basic understanding of Macs, Linux and iOS would be good
• Some form of server migration in the past
Shaw Daniels Solutions are an IT Recruitment company working with a number of clients UK wide so if this job is not quite right for you but you wish to hear about other opportunity's we have then please call Daniel Weeks today for a free consultation to discuss further on (Apply online only)
Assistant Head of Data Systems
£35,000
Reporting to: Head of Finance & Data Systems (HoFDS)
Managing: Data Analysts x 2
Position Overview - Assistant Head of Data Systems
The role of Assistant Head of Data Systems will essentially be responsible for data analysis and reporting within the Group and will play a pivotal role in predicting future behaviours & analysing past performance.
Leading a team of 2 Data Analysts, the role will be fully responsible for the retrieval, processing, analysis and forecasting of financial data from IN-SYNC Groups’ systems, in order to manage and report on client performance and transactions.
Other departmental requirements include creating solutions that will improve data processing; uncovering insights and working with the team to turn them into actions; identifying where the business can automate repetitive tasks; and being proactive with reporting to allow teams to track trends and make decisions.
Maintaining and developing our data analytics and reports are key to our newly implemented in-house bespoke software, therefore this role will work closely with the IT Development team to provide feedback on system and process testing.
Principle Responsibilities
Commercial
Financial Data
* Control the receipt of incoming data in a timely manner
* Ensuring the retrieval, collation, verification, cleansing & entry of financial information to support further processing across the group & reporting used for business decisions
* Overseeing and assisting when necessary, the processing and analysis of financial data to generate sales leads and drill down for client invoicing against all of IN-SYNC Groups’ products
* Provide forecasts against financial data received from field sales
* Maintain and develop the processes/systems behind these
Bespoke Systems
* Overseeing/assisting the Import of financial information received from clients
* Utilising SQL queries, SQL analytics, SQL reporting and other query writing skills
* Liaise with other departments to ensure their requirements are being met
* Responsible for creating, tracking and producing management information & reports on department metrics and how they link to our financial performance
* Create management information to support strategic decisions within the business
* Work with Assistant Head of Finance to inform improvements to data management to ensure seamless experience using data and sound prioritisation/business case
* Review, monitoring and reporting of quality and performance Key Performance Indicators (KPIs), working with HofDS to help focus team performance on data integrity
* Create actionable insight on operational metrics to extract root cause of data issues and drive priorities for improvement
* Validate and audit team standards of quality and performance; identify barriers to achieving data accuracy through analysis and quality observations, and make recommendations for change based on sound analytics and facts
* Make recommendations for process and system improvements, supporting the HoFDS and wider team with delivering efficiency and service improvements & maintain, optimise and evolve reporting to meet ever-growing business needs using existing software and systems in place, but also identifying new ways of working to improve efficiency
* Provide support with process mapping, review and improvement as required & support information sharing to training function to deliver consistency and quality of behaviours
* Provide robust analysis on key business areas with a clear focus on driving actions designed to improve business performance
* Manage integration processes for new data sources, from specification to implementation and testing and play a key role in developing in-house Single View databases and custom attribution models, working closely with the Development and Testing team
* Effective use of operational knowledge to identify revenue, efficiency and service improvement opportunities & ensure team compliance with standard operating procedures and quality standards
People Management
* Ensure team building is prioritised with a focus on employee motivation, addressing any motivational issues as they arise
* Take a flexible approach to people management to ensure that each individual need are tailored to ensure productivity and job satisfaction
* Provide on-going feedback to team members to facilitate continuous personal development and success
* Address performance issues in a pro-active, fair and timely manner
* Ensure all members of the team are fully trained, knowledgeable and up to date
* Support the implementation of learning plans and structured training
Essential Skills, Knowledge & Experience
* Minimum of 2 years’ experience analysing data
* Previous Supervisory/Management experience & Excellent customer focus
* Exceptional organisational & time management skills for both self & team
* Minimum of 1 years’ hands on experience of SQL query writing, SQL analytics & SQL reporting services (SSIS, SSRS & T-SQL) and a strong/advanced, practical working knowledge of Microsoft Word and Excel
* Good understanding of SQL Management Studio & Visual Studio Business Intelligence
29/10/2018
Assistant Head of Data Systems
£35,000
Reporting to: Head of Finance & Data Systems (HoFDS)
Managing: Data Analysts x 2
Position Overview - Assistant Head of Data Systems
The role of Assistant Head of Data Systems will essentially be responsible for data analysis and reporting within the Group and will play a pivotal role in predicting future behaviours & analysing past performance.
Leading a team of 2 Data Analysts, the role will be fully responsible for the retrieval, processing, analysis and forecasting of financial data from IN-SYNC Groups’ systems, in order to manage and report on client performance and transactions.
Other departmental requirements include creating solutions that will improve data processing; uncovering insights and working with the team to turn them into actions; identifying where the business can automate repetitive tasks; and being proactive with reporting to allow teams to track trends and make decisions.
Maintaining and developing our data analytics and reports are key to our newly implemented in-house bespoke software, therefore this role will work closely with the IT Development team to provide feedback on system and process testing.
Principle Responsibilities
Commercial
Financial Data
* Control the receipt of incoming data in a timely manner
* Ensuring the retrieval, collation, verification, cleansing & entry of financial information to support further processing across the group & reporting used for business decisions
* Overseeing and assisting when necessary, the processing and analysis of financial data to generate sales leads and drill down for client invoicing against all of IN-SYNC Groups’ products
* Provide forecasts against financial data received from field sales
* Maintain and develop the processes/systems behind these
Bespoke Systems
* Overseeing/assisting the Import of financial information received from clients
* Utilising SQL queries, SQL analytics, SQL reporting and other query writing skills
* Liaise with other departments to ensure their requirements are being met
* Responsible for creating, tracking and producing management information & reports on department metrics and how they link to our financial performance
* Create management information to support strategic decisions within the business
* Work with Assistant Head of Finance to inform improvements to data management to ensure seamless experience using data and sound prioritisation/business case
* Review, monitoring and reporting of quality and performance Key Performance Indicators (KPIs), working with HofDS to help focus team performance on data integrity
* Create actionable insight on operational metrics to extract root cause of data issues and drive priorities for improvement
* Validate and audit team standards of quality and performance; identify barriers to achieving data accuracy through analysis and quality observations, and make recommendations for change based on sound analytics and facts
* Make recommendations for process and system improvements, supporting the HoFDS and wider team with delivering efficiency and service improvements & maintain, optimise and evolve reporting to meet ever-growing business needs using existing software and systems in place, but also identifying new ways of working to improve efficiency
* Provide support with process mapping, review and improvement as required & support information sharing to training function to deliver consistency and quality of behaviours
* Provide robust analysis on key business areas with a clear focus on driving actions designed to improve business performance
* Manage integration processes for new data sources, from specification to implementation and testing and play a key role in developing in-house Single View databases and custom attribution models, working closely with the Development and Testing team
* Effective use of operational knowledge to identify revenue, efficiency and service improvement opportunities & ensure team compliance with standard operating procedures and quality standards
People Management
* Ensure team building is prioritised with a focus on employee motivation, addressing any motivational issues as they arise
* Take a flexible approach to people management to ensure that each individual need are tailored to ensure productivity and job satisfaction
* Provide on-going feedback to team members to facilitate continuous personal development and success
* Address performance issues in a pro-active, fair and timely manner
* Ensure all members of the team are fully trained, knowledgeable and up to date
* Support the implementation of learning plans and structured training
Essential Skills, Knowledge & Experience
* Minimum of 2 years’ experience analysing data
* Previous Supervisory/Management experience & Excellent customer focus
* Exceptional organisational & time management skills for both self & team
* Minimum of 1 years’ hands on experience of SQL query writing, SQL analytics & SQL reporting services (SSIS, SSRS & T-SQL) and a strong/advanced, practical working knowledge of Microsoft Word and Excel
* Good understanding of SQL Management Studio & Visual Studio Business Intelligence
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
New jobs are posted daily. Set up alerts to be notified as soon as new roles match your preferences.
Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
Yes, many employers offer training or junior roles. Focus on building a strong CV with relevant coursework or personal projects.
