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Wireless Network Support Engineer £30k Cambridge We have a new role available for a Wireless Network Support Engineer to join the technical engineering department of a communications solution provider based in Cambridge. As an experienced Wireless Network Support Engineer you will be responsible for providing the technical skills to support customers remotely. You will be solution focused and have a flexible approach to problem-solving, an ability to work as part of a team and to use your own initiative and be able to prioritise your workload and manage regular interruptions to remain productive. On a day to day basis, you will be focused on supporting wireless solutions . This role would require you to provide technical support to customers, assess and swap non-functional equipment, trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required. In addition, and where required you would need to take the technical lead on any Second Line Wireless infrastructure-related issues for support tickets and implement configuration changes on behalf of customers, following the relevant change management process and assist with the on-boarding of new Managed customers and ensure knowledge share with the wider team. Experience required: • In-depth knowledge of cloud based wireless solutions is essential. • You will have a minimum of 1 year’s history of delivering and maintaining wireless solution across the entire project life cycle, including: • Experience deploying and troubleshooting enterprise grade wireless solutions and Cisco or Juniper Networks. • Experience using HiveManager, HiveManager NG and other Aerohive products. • Applying knowledge and skills through handling problems beyond own area of expertise. • Experience and knowledge of wireless solutions covering Autonomous AP’s, Cloud Based Wireless Platforms, and Management Software. • Excellent customer facing experience. • Ability to summarize, explain and upload troubleshooting cases. Qualifications Required: • CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA. • ACWA (Aerohive Certified Wireless Administrator) level with at least 1 years’ experience. If you are in a similar role and looking for your next challenge and have the above experience set out in the essential skills section, then please email your CV or call (Apply online only) for more information. Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy

Main responsibilities: • 1st / 2nd line support (project support and business as usual) • Helpdesk administration supporting various clients • Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service. • Troubleshooting client IT issues remotely and on site Essential Skills: • Ability to follow processes • Excellent attention to detail • Willing to learn and develop their skills • Team player • Ability to work under pressure • Excellent customer service • Working knowledge of current windows operating systems • PC hardware maintenance skills • Basic windows server experience • Basic networking Experience: • Experience in a similar role conducting IT support tasks (preferably minimum of a year) • Worked in a commercial environment • Customer facing skills Qualifications: • Microsoft (MCP) desirable • Server Operating Systems (MCP, MCSA) desirable • Full clean driving license Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy

Main responsibilities: • 1st / 2nd line support (project support and business as usual) • Helpdesk administration supporting various clients • Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service. • Troubleshooting client IT issues remotely and on site Essential Skills: • Ability to follow processes • Excellent attention to detail • Willing to learn and develop their skills • Team player • Ability to work under pressure • Excellent customer service • Working knowledge of current windows operating systems • PC hardware maintenance skills • Basic windows server experience • Basic networking Experience: • Experience in a similar role conducting IT support tasks (preferably minimum of a year) • Worked in a commercial environment • Customer facing skills Qualifications: • Microsoft (MCP) desirable • Server Operating Systems (MCP, MCSA) desirable • Full clean driving license Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy

About the Company Our client provides high value consultancy, engineering, management and construction expertise across various industry sectors, made possible by our professionally trained employees. After 40 years’ experience in the industry, we have established an extensive portfolio of successful multidiscipline project deliveries to a wide variety of UK industry sectors. Through our values of professionalism, integrity, trust and team spirit and the quality of our skilled workforce, we continue to build on our reputation for providing innovative solutions for our clients to achieve their objectives without sacrificing our key principles of quality and safety. About the Role We are excited to be seeking the right person to take on a new role in the Company – A Business Intelligence Specialist who will proactively and strategically collate market intelligence, to enable more informed strategic decisions. Market intelligence may be related to planning applications, industry events, planned expansions, funding grants approval, business profiling, competitor intelligence, market understanding and client understanding across the M62 corridor and beyond. The successful candidate will use their own initiative in order to gather information on various data sets, analysing the information, breaking down the data into subsets and distributing the resulting information to the relevant department, in order to inform choices, increasing the number of strategic bids, as well as the success rate of those bids. Responsibilities: • Support the Proposals, Estimating, Business Development, and Marketing Teams • Production and analysis of industry statistics • Production of market insight identifying broader opportunities for the business • Produce customer segments and lists from existing data sources • Work closely with the Proposals and Business Development Teams to develop and deliver effective bidding strategy • Assist in the generation of insight into client types, behaviour and opportunities across different sectors • Assist with Market research undertaken using both in-house and external resources • Develop, use and manage internal and external tools to proactively seek, track and report new bid opportunities • Help with the production and distribution of different reports to the business, with solid data visualisation • Undertake data mapping on sales territories, to assist insight • Use a variety of IT platforms in report production • Build our level of competitor intelligence • Develop and implement procedures for capturing market data from teams across the business • Continually improve our processes • Any other duties that are conducive with this role Knowledge, Skills, Attributes and Experience: Essential: • Advanced Excel skills • Highly numerate • A flexible approach • Comfortable working with large datasets • Rigor, analysis and summary skills • Strong interest in market intelligence / knowledge management • Proactivity, drive and self-reliance • Genuine team-player, with strong communication and interpersonal skills, adopting a collaborative style which is open, critical and constructive • Presentation skills Desirable: • A degree in a related topic is desirable: statistics, marketing, mathematics, or similar • Experience in working with SQL, Qlikview, Power BI or similar, desirable • Knowledge of market research • Knowledge of statistics • Understanding and former knowledge of the Engineering Construction industry Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy

About the Company Our client provides high value consultancy, engineering, management and construction expertise across various industry sectors, made possible by our professionally trained employees. After 40 years’ experience in the industry, we have established an extensive portfolio of successful multidiscipline project deliveries to a wide variety of UK industry sectors. Through our values of professionalism, integrity, trust and team spirit and the quality of our skilled workforce, we continue to build on our reputation for providing innovative solutions for our clients to achieve their objectives without sacrificing our key principles of quality and safety. About the Role We are excited to be seeking the right person to take on a new role in the Company – A Business Intelligence Specialist who will proactively and strategically collate market intelligence, to enable more informed strategic decisions. Market intelligence may be related to planning applications, industry events, planned expansions, funding grants approval, business profiling, competitor intelligence, market understanding and client understanding across the M62 corridor and beyond. The successful candidate will use their own initiative in order to gather information on various data sets, analysing the information, breaking down the data into subsets and distributing the resulting information to the relevant department, in order to inform choices, increasing the number of strategic bids, as well as the success rate of those bids. Responsibilities: • Support the Proposals, Estimating, Business Development, and Marketing Teams • Production and analysis of industry statistics • Production of market insight identifying broader opportunities for the business • Produce customer segments and lists from existing data sources • Work closely with the Proposals and Business Development Teams to develop and deliver effective bidding strategy • Assist in the generation of insight into client types, behaviour and opportunities across different sectors • Assist with Market research undertaken using both in-house and external resources • Develop, use and manage internal and external tools to proactively seek, track and report new bid opportunities • Help with the production and distribution of different reports to the business, with solid data visualisation • Undertake data mapping on sales territories, to assist insight • Use a variety of IT platforms in report production • Build our level of competitor intelligence • Develop and implement procedures for capturing market data from teams across the business • Continually improve our processes • Any other duties that are conducive with this role Knowledge, Skills, Attributes and Experience: Essential: • Advanced Excel skills • Highly numerate • A flexible approach • Comfortable working with large datasets • Rigor, analysis and summary skills • Strong interest in market intelligence / knowledge management • Proactivity, drive and self-reliance • Genuine team-player, with strong communication and interpersonal skills, adopting a collaborative style which is open, critical and constructive • Presentation skills Desirable: • A degree in a related topic is desirable: statistics, marketing, mathematics, or similar • Experience in working with SQL, Qlikview, Power BI or similar, desirable • Knowledge of market research • Knowledge of statistics • Understanding and former knowledge of the Engineering Construction industry Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy

About the Company Our client provides high value consultancy, engineering, management and construction expertise across various industry sectors, made possible by our professionally trained employees. After 40 years’ experience in the industry, we have established an extensive portfolio of successful multidiscipline project deliveries to a wide variety of UK industry sectors. Through our values of professionalism, integrity, trust and team spirit and the quality of our skilled workforce, we continue to build on our reputation for providing innovative solutions for our clients to achieve their objectives without sacrificing our key principles of quality and safety. About the Role We are excited to be seeking the right person to take on a new role in the Company – A Business Intelligence Specialist who will proactively and strategically collate market intelligence, to enable more informed strategic decisions. Market intelligence may be related to planning applications, industry events, planned expansions, funding grants approval, business profiling, competitor intelligence, market understanding and client understanding across the M62 corridor and beyond. The successful candidate will use their own initiative in order to gather information on various data sets, analysing the information, breaking down the data into subsets and distributing the resulting information to the relevant department, in order to inform choices, increasing the number of strategic bids, as well as the success rate of those bids. Responsibilities: • Support the Proposals, Estimating, Business Development, and Marketing Teams • Production and analysis of industry statistics • Production of market insight identifying broader opportunities for the business • Produce customer segments and lists from existing data sources • Work closely with the Proposals and Business Development Teams to develop and deliver effective bidding strategy • Assist in the generation of insight into client types, behaviour and opportunities across different sectors • Assist with Market research undertaken using both in-house and external resources • Develop, use and manage internal and external tools to proactively seek, track and report new bid opportunities • Help with the production and distribution of different reports to the business, with solid data visualisation • Undertake data mapping on sales territories, to assist insight • Use a variety of IT platforms in report production • Build our level of competitor intelligence • Develop and implement procedures for capturing market data from teams across the business • Continually improve our processes • Any other duties that are conducive with this role Knowledge, Skills, Attributes and Experience: Essential: • Advanced Excel skills • Highly numerate • A flexible approach • Comfortable working with large datasets • Rigor, analysis and summary skills • Strong interest in market intelligence / knowledge management • Proactivity, drive and self-reliance • Genuine team-player, with strong communication and interpersonal skills, adopting a collaborative style which is open, critical and constructive • Presentation skills Desirable: • A degree in a related topic is desirable: statistics, marketing, mathematics, or similar • Experience in working with SQL, Qlikview, Power BI or similar, desirable • Knowledge of market research • Knowledge of statistics • Understanding and former knowledge of the Engineering Construction industry Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy