The Royal Household

Household / Department: Privy Purse and Treasurer's Office Section / Branch: IT & Telecommunications Location: Buckingham Palace Contract/recruitment type: Permanent Starting salary: £24,000.00 per annum Hours of work: 37.5 per week About the role It's the perfect platform to launch your career in IT It's being encouraged to take on new challenges. And it's joining the professional business behind the monarchy. This is what makes working for the Royal Household so different. Joining our experienced IT team, you'll provide first and second line deskside support to over 1,000 users of network, software and hardware related services, across multiple locations. As the first point of contact for a vast range of queries, you'll support the wider team and work to resolve issues quickly and to a high standard, learning from those around you. The volume and scope of queries will be wide-ranging and you'll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team. Although your starting point will be to provide best practice service desk support, as you gain experience and develop your skills, you'll be encouraged to engage in other projects that are of interest to you - whether it be staging events, installing hardware and software additions or building & configuring portable devices. And as a key part of this team, you'll have a range of opportunities to develop your own skills with scope to make a positive impact on the day to day running of the organisation. About you Digitally fluent and with a passion for IT Systems, you'll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows10. In this customer facing role, equally important are your communication skills and confidence in dealing with a range of people. To excel, you'll be a natural problem solver with an analytical mind and thrive on the challenges that come your way. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. What's more, with a high volume of daily calls, you'll need a keen eye for detail and you will be responsible for ensuring records are accurate and up-to-date. We're also interested in your people skills. You're at your best working in a team and can quickly build relationships virtually and face-to-face. But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity. Interview date: October and November 2021 Vacancy Closing Date: 17/10/2021, 23:55 Ref: