Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Network Engineer Role Summary As a Senior Network Engineer, you will design, implement, and operate a large-scale Cisco-based global enterprise network across campus, WAN, SD-WAN, wireless, and cloud environments. You'll lead complex initiatives, ensure production stability, and drive continuous improvement aligned with global architecture standards.This senior-level role requires strong technical depth, sound judgment, and operational ownership. You will mentor engineers, collaborate cross-functionally, and partner with Staff/Principal engineers to evolve the network.This role is remote within the UK and supports a globally distributed environment. Strong professional English is required for daily collaboration across North America, EMEA, and APAC. Key Responsibilities WAN, Routing, Switching & Wireless Design and operate Cisco SD-WAN architectures (control/data/management planes) Implement segmentation (VPNs/VRFs), application-aware routing, and DIA strategies Lead WAN-to-SD-WAN migrations Design, implement, and troubleshoot: + BGP (eBGP/iBGP): redistribution, filtering, route-maps, path selection + OSPF: multi-area, summarization, LSA optimization + EIGRP (legacy environments) Implement high availability: HSRP/VRRP, ECMP, IP SLA, WAN failover Design and operate Cisco Catalyst 9800 WLCs Optimize RF, RRM, and roaming performance; troubleshoot high-density environments Implement secure wireless (ISE, 802.1X) and support site surveys Campus & Switching Design and operate Cisco Catalyst 9000 (9300/9400/9500) Implement L2/L3 features: VLAN/SVI, LACP, Rapid-PVST/MST, storm control Perform deep packet-path analysis across network layers Automation, Observability & Cloud (AWS) Develop automation using Ansible and/or Python Integrate with Cisco APIs (RESTCONF, NETCONF, SD-WAN APIs) Use Catalyst Center (DNAC) for provisioning and assurance Leverage telemetry (NetFlow, SNMP, streaming) for visibility Partner with Cloud Engineering on hybrid AWS connectivity Design HA routing between on-prem, SD-WAN, and AWS (BGP, failover) Support WAN transformation and cloud integration initiatives Correlate data across platforms to identify systemic issues Use SD-WAN, Catalyst Center, and firewall analytics for proactive monitoring Validate AI-driven insights using packet-level analysis Reduce MTTD/MTTR via telemetry and intelligent monitoring Drive adoption of AIOps and improve alerting/observability standards Automate repetitive operational tasks aligned with DevOps workflows Security, Identity & Access Operate Cisco Firepower NGFW (FMC-managed) Troubleshoot ACLs, NAT, IPS, VPNs, and HA configurations Analyze packet captures for routing/policy issues Design and support 802.1X (wired/wireless) with Cisco ISE: + Policy sets, profiling, TACACS+, dynamic VLANs Partner with Security teams on Zero Trust enforcement Collaboration & Operations Work across global teams and time zones Participate in design, incident, and operational reviews Maintain accurate documentation Participate in on-call rotations Demonstrate ownership, accountability, and continuous learning Required Qualifications 6-8 years enterprise network engineering experience CCNP certification (required) Advanced Cisco networking expertise Strong BGP and OSPF design/troubleshooting skills Proven Cisco SD-WAN experience Hands-on with: + Cisco Catalyst 9000 + Cisco Catalyst 9800 WLC + Cisco Firepower NGFW + Cisco ISE (802.1X) High-availability network design experience Experience with AWS and/or Azure connectivity Strong production troubleshooting skills Automation experience ( Ansible or Python required ) Experience in global/multi-region environments Professional English proficiency ITIL (Incident & Change Management) experience ServiceNow experience Preferred Qualifications & Competencies CCNP Enterprise Automation (ENAUTO 300-425) Experience in 24/7 global support environments Strong problem-solving and ownership mindset Clear written and verbal communication Openness to feedback and continuous improvementIf a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

A global technology company is seeking a Senior Network Engineer to design and manage a large-scale Cisco-based enterprise network. This role involves mentoring engineers and leading complex initiatives while ensuring network stability. Candidates should possess strong Cisco expertise, including CCNP certification, SD-WAN experience, and automation skills in Ansible or Python. The position is remote within the UK and supports a globally distributed environment, requiring proficiency in professional English for effective collaboration.

A leading technology firm in the United Kingdom seeks a Network Design Authority to oversee network solutions for new office builds and major refits. The ideal candidate will possess over 7 years of enterprise network engineering experience, expertise in Cisco technologies, and a strong ability to collaborate across teams. Responsibilities include ensuring compliance with regulatory standards, managing network construction requirements, and acting as the technical authority onsite. This position requires a strong automation mindset and familiarity with AI-enabled platforms.

Act as network design authority for new office builds and major refits Partner with Facilities and Construction teams during: Site selection, Design development, Construction and pre-handover phases Translate business, occupancy, and growth requirements into scalable Cisco campus designs and capacity plans Define network-related requirements for construction RFPs and vendor scopes Approve network deliverables prior to site acceptance Participate in site surveys, design reviews, and construction readiness assessments Ensure network designs align with building constraints, timelines, and regulatory requirements Design and approve structured cabling systems: Cat6 / Cat6A, Single-mode and multi-mode fiber Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, Labeling and documentation standards Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801 Local building and fire codes Review and approve: Copper and fiber test results, OTDR reports, Acceptance documentation 7-10+ years of enterprise network engineering experience Cisco CCNP Enterprise (required) Proven experience delivering new office builds from start to finish Strong hands-on experience with: Cisco Catalyst switching, Cisco wireless (9800), Cisco SD-WAN, Cisco Firepower, Cisco ISE Strong understanding of structured cabling and facilities requirements Willingness to travel internationally Ability to operate independently within construction timelines and onsite constraints Experience with automation and scripting Familiarity with AI-enabled monitoring or AIOps platforms CCIE Enterprise Infrastructure (written or in progress) Experience defining global network standards Experience mentoring engineers Strong automation and validation mindset Act as the final technical authority for site readiness Strong collaboration with non-technical stakeholders Ownership of outcomes from design through delivery You approve designed and acceptance criteria Comfort operating in unstructured, high-ambiguity environments and the ability to represent the network team as the technical authority onsite. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.