Genesys

Senior Enterprise Tools EngineerApplylocations: United Kingdom: Northern Irelandtime type: Full timeposted on: Posted Todayjob requisition id: JR111086 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. As a Senior Enterprise Tools Engineer specializing in Enterprise Platforms and Tools , you will own the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms. This role combines hands-on platform administration with day-to-day operational ownership and governance of enterprise SaaS tools such as Jira, Confluence, Figma, Lucid, and other Saas related platforms . In addition to serving as a senior escalation point, you will improve monitoring accuracy, reduce alert noise, validate automation workflows, and contribute to AIOps tuning and observability standards. You will help transition enterprise tool operations from reactive issues handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity. Responsibilities General Reliability Operations Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems. Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted incidents. Lead or contribute to post-incident reviews, identifying systemic fixes and automation opportunities. Validate automated remediation workflows prior to production adoption. Identify recurring manual tasks and translate them into automation requirements or scripted improvements. Improve alert signal quality by refining thresholds, suppression logic, and event correlation rules. Ensure platform telemetry, SaaS health signals, and configuration data align with monitoring and CMDB standards. Collaborate with Cloud, IAM, Network, Security, and ServiceNow teams to improve enterprise service reliability. Enterprise Tools Ownership & Operational Management Own day-to-day operational health and administration of enterprise SaaS platforms (e.g., Jira, Confluence, Figma, Lucid, monitoring tools, and similar productivity platforms). Monitor vendor service health dashboards and integrate SaaS outage signals into internal observability and AIOps workflows. Lead user-impact communications during enterprise tool outages or service degradations in partnership with IT Communications and ServiceNow teams. Review vendor release notes and roadmap updates; assess feature changes, security updates, and deprecations. Plan and coordinate controlled feature rollouts, configuration updates, and tenant-level optimizations. Provide guidance and education to end users on new features, configuration changes, and best practices. Manage licensing, usage monitoring, and cost optimization for enterprise tools. Partner with Security and IAM teams to ensure access governance and compliance standards are maintained. Improve monitoring coverage for enterprise tools by integrating telemetry and health signals into AIOps platforms. Document operational standards, support models, and escalation paths for each owned platform. Enterprise Platform Responsibilities Diagnose and remediate integration issues between enterprise platforms and supporting systems. Validate patching and upgrade activities to ensure minimal service disruption. Participate in resilience validation exercises, including failover and recovery testing. Provide mentorship and knowledge-sharing to junior reliability engineers. Support operational reliability of Microsoft Power Platform components (Power Apps, Power Automate, Power BI), including: Monitoring flow failures Troubleshooting environment-level issues Supporting connector configuration Assisting with environment governance and data loss prevention policies Automation & AIOps Contributions Develop and maintain automation scripts (PowerShell, Python) to reduce repetitive operational effort. Contribute to ServiceNow and Power Automate workflow improvements tied to enterprise tool incidents. Partner with teams to refine automated remediation logic. Improve enterprise tool signal quality by integrating vendor health data and usage telemetry into AIOps systems. Support tuning of alert correlation and anomaly detection models for enterprise services. Track improvements in MTTR, alert noise reduction, automation coverage, and platform uptime. Requirements Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. 5+ years of experience in enterprise platform operations, SaaS administration, or infrastructure support roles. Hands-on experience administering enterprise tools such as Jira, Confluence, Figma, Lucid, or similar SaaS platforms. This includes setting up monitoring and event management capabilities to alert for outage or service degradation. Experience with SQL Server and IIS/Apache administration is an asset Experience managing SaaS service health, vendor communications, and feature rollouts. Proficiency in PowerShell or equivalent scripting for automation tasks. Solid understanding of monitoring, observability, and event management practices. Familiarity with ITIL principles and ServiceNow workflows. Strong troubleshooting and analytical skills. Effective communication skills, including experience communicating user-facing outages or changes. Motivation to deepen expertise in automation, AIOps, and reliability engineering. Preferred Qualifications Experience integrating SaaS platforms with identity providers (Okta, Entra ID). Familiarity with CI/CD pipelines or automation-driven configuration management. Exposure to cloud platforms (AWS or Azure). Additional Information On-Call Support: Participation in a shared, rotational on-call schedule is required. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status . click apply for full job details

Genesys in the United Kingdom is seeking a Senior Enterprise Tools Engineer specializing in Enterprise Platforms and Tools to own the operational health of Jira, Confluence, Figma, Lucid, and other SaaS platforms used across the enterprise. You will lead reliability improvements, automation initiatives, and feature rollouts while partnering with Cloud, IAM, Security, and ServiceNow teams, mentoring junior engineers, and shaping AIOps practices for proactive operations.

Associate AI Solutions ArchitectApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111536 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. About the Role The Associate AI Solutions architect is an early-career technical specialist who supports customer-facing AI initiatives while developing expertise in Genesys Cloud AI solutions. Working closely with senior AI Architects, Solution Consultants, Sales teams, and Product Specialists, you will help demonstrate, prototype, and validate AI use cases for customers.This role is ideal for someone with a passion for AI, customer experience technology, and cloud platforms who wants to grow their technical and business skills in a fast-evolving industry. Key Responsibilities Support customer discovery sessions to understand business challenges, customer experience goals, and AI use cases. Assist in building demonstrations, proof-of-concepts, and prototype solutions using Genesys AI capabilities. Help configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows. Learn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources. Support the creation and maintenance of reusable demo environments, technical assets, and solution documentation. Participate in customer workshops, technical presentations, and product demonstrations alongside senior team members. Assist with sandbox and trial engagements by helping validate use cases, test functionality, and document outcomes. Collaborate with sales teams to prepare technical responses, solution recommendations, and customer presentations. Help gather customer feedback and share insights with Product Management and Engineering teams to improve Genesys AI solutions. Develop knowledge of AI concepts such as large language models (LLMs), retrieval-augmented generation (RAG), prompt design, and conversational AI best practices. Contribute to internal enablement activities, including documentation, knowledge sharing, and technical training materials. Requirements Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related field, or equivalent practical experience. 0-2 years of experience in a technical, customer-facing, software, cloud, or AI-related role. Internship, university project, bootcamp, or personal project experience involving AI, software development, or cloud technologies is a plus.Technical Skills Basic understanding of AI, machine learning, natural language processing, or generative AI concepts. Familiarity with APIs, web services, and modern software applications. Foundational programming skills (Python preferred). Interest in learning cloud platforms, enterprise software, and customer experience technologies. Basic understanding of data structures, databases, and system integrations is beneficial.Communication & Collaboration Strong written and verbal communication skills. Ability to explain technical concepts clearly to different audiences. Strong problem-solving mindset and willingness to learn from experienced team members. Ability to work collaboratively across sales, technical, and product teams.Desired Attributes Curiosity about emerging AI technologies and their business applications. Passion for customer experience and digital transformation. Eagerness to learn, experiment, and grow technical expertise. Comfortable working in a fast-paced, collaborative environment.Languages Fluency in English Other language skills are a plus. What You'll Gain Hands-on experience with enterprise AI and customer experience technologies. Exposure to real-world customer engagements and AI solution design. Mentorship from experienced AI Architects and industry experts. Opportunities to develop technical, presentation, and consulting skills. A clear growth path toward senior technical and customer-facing roles within Genesys. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Genesys is seeking an Associate AI Solutions Architect in the United Kingdom to support customer-facing AI initiatives and develop expertise in Genesys Cloud AI solutions. You will work with senior AI Architects, Solution Consultants, Sales teams and Product Specialists to demonstrate, prototype, and validate AI use cases for customers. This role offers hands-on experience with enterprise AI, exposure to real-world customer engagements, mentorship from senior experts, and growth toward senior

Network Engineer - Operations ReliabilityApplylocations: United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR111070Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As an Operations Reliability Engineer with a specialization in Network Operations, you will play a supporting role in maintaining the reliability, stability, and performance of enterprise network services while contributing to the broader reliability operations function. You will support incident detection, troubleshooting, and remediation across multiple infrastructure domains, with a focus on LAN/WAN, SD-WAN, wireless, VPN, cloud connectivity, and site connectivity.In addition to your network expertise, you will assist in improving monitoring accuracy, reducing alert noise, and enhancing the quality of operational data used across observability and AIOps platforms. You will participate in automation and AI-readiness efforts by documenting repeated issues, validating automated workflows, and providing operational insights that support engineered fixes and emerging self-healing capabilities.This role blends incident management with event correlation, automated remediation validation, and the application of network-specific knowledge to improve stability and reduce operational noise. You will collaborate across IT to support detection accuracy and contribute to long-term automation, observability, and AI-driven reliability initiatives supporting our global workforce.# Responsibilities: General Reliability Operations Resolve network and infrastructure incidents through hands-on troubleshooting and remediation, escalating complex or non-standard issues when needed to senior analysts or engineering teams. Monitor observability, AIOps, and event management platforms to identify anomalies, performance issues, and emerging incidents using established operational processes and procedures. Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation. Validate automated remediation workflows and assist in identifying repeated manual tasks that could be automated. Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases to support engineering initiatives. Reduce alert noise by providing recommendations for adjustments to thresholds, suppression logic, or detection rules. Support post-incident reviews by providing relevant data, event timelines, and insights related to network behavior. Collaborate with Cloud, Network, IAM, Messaging, and ServiceNow teams to support incident resolution and improve operational processes. Assist with patching and vulnerability-remediation workflows by troubleshooting failures, validating remediation outcomes and providing manual patching or remediation when automation isn't available. Ensure accuracy of event data, alerts, and service mappings to support strong correlation within monitoring and CMDB systems. Network Focused Responsibilities Troubleshoot and resolve network-related incidents across LAN, WAN, SD-WAN, wireless, VPN, cloud connectivity and branch/site connectivity environments following established standards and escalation procedures. Analyze telemetry and alerts from network monitoring platforms (SolarWinds, SD-WAN controllers, Zscaler, Meraki/Cisco tools) to determine service impact and support issue resolution efforts. Support correlation of network events with dependencies across cloud applications, identity services, endpoints, and SaaS platforms. Participate in validating network automation or configuration workflows, such as failover testing, resilience checks, or config pushes. Assist in identifying network-related automation opportunities by documenting repeated failure modes and manual intervention steps. Support Zscaler configuration troubleshooting, policy validation, and resolution of performance or routing issues. Maintain DEX-based network monitoring dashboards and alerts, ensuring clear signals and detection of user-impacting issues. Provide knowledge-sharing to team members and peers regarding common network troubleshooting patterns. Participate in network readiness activities for office builds, expansions, and infrastructure changes by reviewing operational requirements and monitoring needs. Engage vendors (Cisco TAC) when appropriate and drive issues to resolution Maintain Catalyst 9000 (9300/9400/9500) platforms# Requirements: Bachelor's degree in an IT-related field or equivalent experience. 3+ years in network operations or network engineering roles. Strong understanding of network technologies including routing, switching, wireless, VPN, DNS, DHCP, and basic connectivity principles. Hands-on experience with network monitoring and diagnostic tools such as Cisco Catalyst Center, SolarWinds, Meraki Dashboard, etc. Knowledge of zero trust concepts and principals (Zscaler) Hands-on experience with Cisco IOS-XE Solid understanding of incident management, event correlation, and operational troubleshooting methodologies. Experience collaborating with engineering teams and working within cross-functional operational environments. Ability to interpret network telemetry and logs to identify symptoms, underlying issues, and potential root causes. Strong written and verbal communication skills to explain findings to both technical and non-technical teams. Motivated to develop deeper skills in automation, AIOps, and proactive reliability engineering.# Preferred: Knowledge of SD-WAN support (Cisco) Familiarity with scripting or automation concepts is a plus and supports future career progression. Interest in learning automated remediation patterns, predictive alerting concepts, and modern observability practices. Additional Information Working Hours: This role follows daytime local hours (9:00 AM - 6:00 PM CET) and provides overnight coverage for US teams, aligning to 3 A M - 12:00 PM EST . On-Call Support: Participation in a shared, rotational on-call schedule is required.

Business Development Director - EMEAApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111134Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.At Genesys, we are a global cloud leader in AI-powered Experience Orchestration. Our continued evolution creates exciting opportunities to innovate, make an impact, and grow your career in a collaborative and dynamic environment.We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.The ideal candidate will be entrepreneurial to help continue to build a high growth business. Key Responsibilities: Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region. Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns. Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology. Lead and develop a regional team of 35+ Business Development Representative across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys. A key focus area will be the continued evolution of the BDR Academy Program. Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions. Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively. Deep working knowledge of Salesforce, Salesloft, Tableau and modern revenue technology ecosystems is highly valued Minimum Requirements: 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets. Experience with Challenger Sales and MEDDPICC methodologies is essential for success in this role. Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments. Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors. Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model. Strong verbal and written communication skills in English. Additional European languages are considered a plus. Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Genesys is seeking an AI Solution Architect Senior Manager in the United Kingdom. This role involves leading a team to design and enable AI-powered customer experience solutions. Candidates should have significant experience in AI, enterprise architecture, and team management. The role focuses on strategic AI initiatives, architecture standards, and collaboration with key stakeholders to drive business outcomes through innovative AI solutions.

AI Solution Architect Senior ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111476 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Senior Manager, AI Solution Architecture leads a team of AI Architects responsible for designing, governing, and enabling innovative AI-powered customer experience solutions across the Genesys ecosystem. This role combines deep expertise in artificial intelligence, conversational AI, customer experience technologies, cloud architecture, and people leadership to drive the successful adoption of AI solutions that deliver measurable business outcomes.The ideal candidate is a strategic technology leader who can bridge business objectives, AI innovation, and technical execution while developing a high-performing team of architects. This role partners closely with Sales, Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders to accelerate AI transformation initiatives for customers and the organization. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of AI Solution Architects, fostering a culture of innovation, collaboration, and technical excellence. Establish performance goals, development plans, and career progression paths for team members. Drive the adoption of AI architecture standards, best practices, and governance frameworks. Support hiring, onboarding, and retention of top AI and cloud architecture talent. Promote continuous learning in emerging AI technologies, large language models (LLMs), generative AI, agentic AI, machine learning, and automation.AI Architecture Strategy Define and execute the AI architecture vision aligned with Genesys' AI strategy and customer experience transformation goals. Oversee the design and validation of complex AI solutions leveraging Genesys Cloud AI capabilities, conversational AI platforms, generative AI technologies, and third-party AI ecosystems. Establish architectural standards for AI solution scalability, security, observability, reliability, compliance, and responsible AI practices. Lead architectural reviews and provide guidance on AI deployment models, integration patterns, data architecture, and operationalization strategies. Serve as the escalation point for complex AI solution challenges and architectural decisions.Customer & Business Engagement Act as a trusted advisor to customers and executive stakeholders on AI transformation initiatives. Lead strategic AI discovery sessions, architecture workshops, executive briefings, and innovation engagements. Translate business objectives into AI-driven customer experience solutions that deliver measurable value. Support strategic sales opportunities through AI vision, solution design, technical leadership, and executive engagement. Help customers define AI adoption roadmaps, governance models, and business value frameworks.Cross-Functional Collaboration Partner with Product Management, Engineering, Data Science, Professional Services, Customer Success, and Sales organizations. Influence AI product direction by providing feedback from customer engagements and market trends. Collaborate with internal stakeholders to define reusable AI frameworks, accelerators, and reference architectures. Support go-to-market initiatives and thought leadership around AI-driven customer experience innovation.Operational Excellence Define and monitor KPIs related to AI architecture effectiveness, adoption, customer outcomes, and team performance. Ensure consistency and quality across AI solution designs and customer engagements. Drive operational processes for AI governance, risk management, model lifecycle management, and architecture reviews. Promote responsible AI practices, including transparency, security, privacy, compliance, and ethical AI principles. Required Qualifications Bachelor's degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or related field. 10+ years of experience in enterprise architecture, solution architecture, AI, cloud technologies, or customer experience platforms. 5+ years of leadership experience managing architects, engineers, or technical consulting teams. Strong understanding of AI and machine learning concepts, including: Generative AI Large Language Models (LLMs) Conversational AI Agentic AI Systems Retrieval-Augmented Generation (RAG) Prompt Engineering AI Governance and Responsible AI Experience designing enterprise-scale AI solutions and cloud-native architectures. Knowledge of Genesys Cloud AI capabilities, customer engagement technologies, and contact center transformation initiatives. Strong executive communication, stakeholder management, and presentation skills. Preferred Qualifications Experience with AI platforms such as OpenAI, Google Vertex AI, Amazon Bedrock, Microsoft Azure AI, Anthropic, or similar ecosystems. Familiarity with vector databases, knowledge management systems, AI orchestration frameworks, and MLOps practices. Experience with data architecture, analytics, and enterprise integration patterns. Cloud certifications (AWS, Azure, GCP) and AI-related certifications. Experience leading AI transformation initiatives in large enterprise environments. Leadership Competencies AI Innovation Leadership: Drives adoption of emerging AI technologies and identifies opportunities to create business value. Strategic Thinking: Aligns AI initiatives with business strategy, customer outcomes, and organizational objectives. Customer-Centric Mindset: Focuses on delivering measurable improvements in customer and employee experiences through AI. Technical Excellence: Demonstrates deep expertise in AI architectures, cloud platforms, and enterprise solution design. Talent Development: Builds and develops high-performing AI architecture teams. Influence & Collaboration: Effectively partners across technical, business, and executive stakeholders. Responsible AI Stewardship: Champions ethical, secure, transparent, and compliant AI solutions. Success Metrics AI revenue influence and strategic opportunity support. Customer adoption of AI solutions and measurable business outcomes. Quality, scalability, and governance of AI architectures. Team engagement, capability growth, and retention. Reusable AI assets, reference architectures, and best practices created. Executive stakeholder satisfaction and trusted advisor status. Contribution to Genesys' AI leadership and innovation objectives. Strategic Mission Lead the evolution of AI-powered customer experience architecture by enabling organizations to leverage conversational AI, generative AI, agentic automation, and intelligent orchestration to transform how customers and employees interact with brands, while ensuring scalability, governance, and business value at enterprise scale. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces . click apply for full job details

Digital Localization ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111513 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. About the RoleGenesys is seeking a Digital Localization Manager to lead the strategy, operations, and continuous improvement of localization across our global digital ecosystem. This role is responsible for scaling multilingual experiences across digital channels and content types, including websites, landing pages, campaigns, emails, digital assets, resource centers, webinars, videos, and other customer-facing content. Working closely with Digital Experience, Content, Product Marketing, Brand, Marketing Operations, Regional Marketing, and external localization partners, you will develop scalable localization processes, optimize translation technologies, and ensure high-quality, culturally relevant experiences for global audiences. This role combines localization expertise, operational excellence, and cross-functional leadership to improve the efficiency, quality, and impact of Genesys' global content programs. Key Responsibilities Localization Strategy & Governance: Develop and evolve the global digital localization strategy, standards, and governance processes to support consistent and scalable multilingual experiences across digital channels and markets. Translation & Workflow Management: Manage end-to-end localization workflows across websites, campaigns, emails, digital assets, product marketing content, and other customer-facing experiences, ensuring timely delivery and high-quality execution. Vendor & Stakeholder Management: Build strong partnerships with translation vendors, regional marketing teams, content owners, and subject matter experts to prioritize work, improve quality, and drive operational efficiency. Technology & Automation: Serve as the business owner for localization technologies, translation management systems, connectors, and automation platforms. Partner with Digital Experience, Web Operations, and Marketing Technology teams to optimize workflows and integrations across CMS, DAM, and marketing systems. Quality Assurance & Optimization: Establish quality standards, review processes, and localization best practices to ensure translations are accurate, culturally relevant, on-brand, and aligned with regional market needs. Program Analysis & Reporting: Develop reporting and dashboards to measure localization quality, cost, efficiency, timelines, adoption, and business impact. Use data-driven insights to identify opportunities for optimization and continuous improvement. Localization Program Development: Evaluate content, channels, languages, and customer journeys to develop scalable localization and content tiering strategies that maximize impact while balancing quality, speed, and cost. Cross-Functional Collaboration: Partner with teams across Marketing, Digital Experience, Product Marketing, Brand, Customer Success, and Regional Marketing to support global content initiatives and localization best practices. Required Qualifications 4+ years of experience in digital localization, web translation management, global content operations, or a related field. Experience managing localization programs for enterprise organizations with multiple languages, regions, and digital channels. Strong understanding of localization, internationalization, transcreation, and multilingual content best practices. Experience working with content management systems (CMS), translation management systems (TMS), digital asset management (DAM) platforms, and marketing technologies. Experience managing localization vendors, budgets, timelines, and multiple concurrent projects. Strong analytical skills with experience using reporting, analytics, and dashboarding tools to measure program performance and identify opportunities. Excellent communication, stakeholder management, and cross-functional collaboration skills. Highly organized with strong attention to detail and project management capabilities. Ability to influence stakeholders and drive process improvements across a global, matrixed organization. Preferred Qualifications Experience supporting B2B SaaS, technology, or enterprise software organizations. Experience with AI-assisted translation, machine translation, and localization automation technologies. Experience working with WordPress, Adobe Experience Manager (AEM), or other enterprise CMS platforms. Familiarity with multilingual SEO and international digital experience best practices. Proficiency in one or more languages in addition to English. Experience working with globally distributed teams and regional marketing organizations. Experience managing localization for a broad range of digital content types, including websites, campaigns, videos, webinars, and marketing assets. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.