Job Title: IT Service Desk Analyst /1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm / 9am-5pm / 10am-6pm Company: We are assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line support capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst / 1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Key Skills & Competencies: Previous experience operating as an IT Service Desk Analyst / 1st or 2nd Line Support / Technical Support role Experience of supporting projects, ideally migrations and/or applications Experience of using an ITSM tool Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills Ability to explain step by step instructions on a call and hand hold users with great customer service and empathy to the situation A team player who is self-motivated, enthusiastic, and keen to learn
23/10/2025
Contractor
Job Title: IT Service Desk Analyst /1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm / 9am-5pm / 10am-6pm Company: We are assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line support capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst / 1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Key Skills & Competencies: Previous experience operating as an IT Service Desk Analyst / 1st or 2nd Line Support / Technical Support role Experience of supporting projects, ideally migrations and/or applications Experience of using an ITSM tool Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills Ability to explain step by step instructions on a call and hand hold users with great customer service and empathy to the situation A team player who is self-motivated, enthusiastic, and keen to learn
Role: Senior Network Engineer Location: Knutsford, Cheshire - Hybrid 2-3 days onsite Duration: 9 months Rate: £350-400 per day - Outside IR35 / Limited Company Standard hours: Mon-Fri, 9am-5pm Role Are you a Senior Network Engineer ready to go beyond day-to-day operations and make a lasting impact on enterprise network infrastructure? This is your opportunity to transition into a more strategic, architecture-focused role - where your technical expertise will contribute to the high and low level design of a global network transformation programme.As Senior Network Engineer, you must possess strong MPLS, WAN, MAN and VPN expertise (commercial experience of VPN over MPLS is essential). You will be auditing, documenting and analysing the existing MPLS environment and then acting as a technical advocate during a MPLS to SD-WAN/SASE migration.This is not a hands-on configuration role, but a discovery, documentation, traffic analysis and design adjudication role. Responsibilities Perform passive network discovery and audit of a MPLS environment Build and document network topology, configuration and traffic maps Estimate and validate QoS/CoS policies through traffic analysis Review and technically challenge high and low-level designs Provide expert input on MPLS, VPN, SD-WAN and SASE for design reviews Support the Project Manager with risk identification and continuity planning Skills & Experience Proven experience in MPLS (Layer 3 VPN, label switching), WAN/MAN, VPNs Experience of VPN over MPLS Ability to audit networks where direct config access is limited Strong knowledge of traffic analysis, QoS/CoS, and topology mapping Familiarity with Fortinet SD-WAN and SASE concepts Experience in large-scale enterprise/global networks Strong documentation and stakeholder engagement skills
17/10/2025
Contractor
Role: Senior Network Engineer Location: Knutsford, Cheshire - Hybrid 2-3 days onsite Duration: 9 months Rate: £350-400 per day - Outside IR35 / Limited Company Standard hours: Mon-Fri, 9am-5pm Role Are you a Senior Network Engineer ready to go beyond day-to-day operations and make a lasting impact on enterprise network infrastructure? This is your opportunity to transition into a more strategic, architecture-focused role - where your technical expertise will contribute to the high and low level design of a global network transformation programme.As Senior Network Engineer, you must possess strong MPLS, WAN, MAN and VPN expertise (commercial experience of VPN over MPLS is essential). You will be auditing, documenting and analysing the existing MPLS environment and then acting as a technical advocate during a MPLS to SD-WAN/SASE migration.This is not a hands-on configuration role, but a discovery, documentation, traffic analysis and design adjudication role. Responsibilities Perform passive network discovery and audit of a MPLS environment Build and document network topology, configuration and traffic maps Estimate and validate QoS/CoS policies through traffic analysis Review and technically challenge high and low-level designs Provide expert input on MPLS, VPN, SD-WAN and SASE for design reviews Support the Project Manager with risk identification and continuity planning Skills & Experience Proven experience in MPLS (Layer 3 VPN, label switching), WAN/MAN, VPNs Experience of VPN over MPLS Ability to audit networks where direct config access is limited Strong knowledge of traffic analysis, QoS/CoS, and topology mapping Familiarity with Fortinet SD-WAN and SASE concepts Experience in large-scale enterprise/global networks Strong documentation and stakeholder engagement skills
Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm / 9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team.This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background. If you're from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. Responsibilities Building desktops and laptops with Windows 11 OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned tasks Key Skills Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support role OR Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role Excellent customer service Proactive approach to work, with a positive and flexible attitude Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Full clean driving licence
17/10/2025
Full time
Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm / 9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team.This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background. If you're from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. Responsibilities Building desktops and laptops with Windows 11 OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned tasks Key Skills Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support role OR Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role Excellent customer service Proactive approach to work, with a positive and flexible attitude Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Full clean driving licence
Printer Support Engineer / Desktop Engineer / Field Engineer / Printer Audit Sussex 2 months initially + possible long term extension £120 per day - Ltd company/Outside IR35 or Umbrella/PAYE Role: We have a great opportunity for a Printer Support Engineer who enjoys working in a field based capacity...... click apply for full job details
30/09/2021
Full time
Printer Support Engineer / Desktop Engineer / Field Engineer / Printer Audit Sussex 2 months initially + possible long term extension £120 per day - Ltd company/Outside IR35 or Umbrella/PAYE Role: We have a great opportunity for a Printer Support Engineer who enjoys working in a field based capacity...... click apply for full job details
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