Reporting to the Head of Technology, the Principle Architect will manage and lead multiple teams focusing on Enterprise Technology, Solutions Architecture, innovation and automation. Working closely with the Head of Technology and Technical Value Manager to develop and deliver Enterprise strategy, technical standards and solutions to Davies as part of project and M&A delivery. Initially the teams include Solutions Architects, ServiceNow and Service Automation but will expand to include other Enterprise platforms in the future where needed. The Solutions Architect team provide services to support project and product delivery within the business. It is a key stage of the lifecycle, ensuring solutions are designed with best practices in architecture including cloud and security requirements. The ServiceNow and service Automation teams consists of UK and India based developers and automation engineers who focus on automation of operational services across Microsoft, Okta and ServiceNow with a strong focus on ServiceNow as the workflow platform. The role will require collaboration across multiple IT and operations teams including product development, service and technical operations, finance, HR and Marcomms in the delivery of Enterprise solutions and strategy. Key Responsibilities Definition of Enterprise Solutions Architecture standards. Establish strong partnerships with business operations teams to provide support and development of enterprise technical roadmaps. Support the technical project lifecycle in the delivery of cloud and on-premise solutions. Delivery of projects that encompass systems architecture, proof of concept and deployment services. Establish and enforce best practices in solution architecture, ensuring the delivery of high-quality solutions, encompassing network security, endpoint protection, identity and access management, and data protection. Shape the product delivery and strategic direction of enterprise systems including ServiceNow. Provide technical leadership and guidance to the teams, helping to resolve complex technical challenges, prioritisation of work and unblocking of technical issues. Collaborate with IT leadership and cross-functional teams, including product development, operations, and project management, to achieve required project outcomes. Be a lead participant in architecture and standards forums. Support continuous review and reduction of IT delivery costs. Skills, Knowledge & Expertise Proven technical leadership experience leading technical teams in the delivery of enterprise solutions. Proficient in cloud networking, security and architecture. Strong stakeholder management and ability to communicate with all levels of people within the business including both technical and non-technical audience. Experience managing third-party suppliers on the delivery of IT services Experience of managing enterprise platform teams in the delivery of business strats. Consistently delivers high-quality outputs, demonstrating strong attention to detail in both content development and visual presentation Strong experience and understanding of IT delivery methods and frameworks including Agile and Scrum methodologies and principles. Ability to work to tight deadlines that require prioritisation of teams' activities and deliverables Job Benefits Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Join us and enjoy our ever-evolving benefits, including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service) Well-being centre Recognition programme Paid fertility appointments Fostering friendly employer Pension - matched contribution at 5% Life Assurance (4 x basic salary) Development, training, and professional qualification
20/10/2025
Full time
Reporting to the Head of Technology, the Principle Architect will manage and lead multiple teams focusing on Enterprise Technology, Solutions Architecture, innovation and automation. Working closely with the Head of Technology and Technical Value Manager to develop and deliver Enterprise strategy, technical standards and solutions to Davies as part of project and M&A delivery. Initially the teams include Solutions Architects, ServiceNow and Service Automation but will expand to include other Enterprise platforms in the future where needed. The Solutions Architect team provide services to support project and product delivery within the business. It is a key stage of the lifecycle, ensuring solutions are designed with best practices in architecture including cloud and security requirements. The ServiceNow and service Automation teams consists of UK and India based developers and automation engineers who focus on automation of operational services across Microsoft, Okta and ServiceNow with a strong focus on ServiceNow as the workflow platform. The role will require collaboration across multiple IT and operations teams including product development, service and technical operations, finance, HR and Marcomms in the delivery of Enterprise solutions and strategy. Key Responsibilities Definition of Enterprise Solutions Architecture standards. Establish strong partnerships with business operations teams to provide support and development of enterprise technical roadmaps. Support the technical project lifecycle in the delivery of cloud and on-premise solutions. Delivery of projects that encompass systems architecture, proof of concept and deployment services. Establish and enforce best practices in solution architecture, ensuring the delivery of high-quality solutions, encompassing network security, endpoint protection, identity and access management, and data protection. Shape the product delivery and strategic direction of enterprise systems including ServiceNow. Provide technical leadership and guidance to the teams, helping to resolve complex technical challenges, prioritisation of work and unblocking of technical issues. Collaborate with IT leadership and cross-functional teams, including product development, operations, and project management, to achieve required project outcomes. Be a lead participant in architecture and standards forums. Support continuous review and reduction of IT delivery costs. Skills, Knowledge & Expertise Proven technical leadership experience leading technical teams in the delivery of enterprise solutions. Proficient in cloud networking, security and architecture. Strong stakeholder management and ability to communicate with all levels of people within the business including both technical and non-technical audience. Experience managing third-party suppliers on the delivery of IT services Experience of managing enterprise platform teams in the delivery of business strats. Consistently delivers high-quality outputs, demonstrating strong attention to detail in both content development and visual presentation Strong experience and understanding of IT delivery methods and frameworks including Agile and Scrum methodologies and principles. Ability to work to tight deadlines that require prioritisation of teams' activities and deliverables Job Benefits Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Join us and enjoy our ever-evolving benefits, including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service) Well-being centre Recognition programme Paid fertility appointments Fostering friendly employer Pension - matched contribution at 5% Life Assurance (4 x basic salary) Development, training, and professional qualification
As a Service Operations Analyst, this role requires a technical support specialist to serve as a Subject Matter Expert for the IT service(s) to which they are aligned. Whilst you will have your own specialization, you will also have the capacity to provide support for other services as needed. You will adopt an automation-first, problem management-focused mindset for ticket management and resolution, focussing on addressing the root cause of issues not just the symptoms and prevent repeat occurrences. You must have a customer focussed mindset for incident and request resolution, focussing on restoring service for impacted customers. You will provide support to major incidents working with the Operational Support Leads and other IT service managers and technical support staff. For complex issues, you will escalate to the Technical Operations team ensuring that all key information is collected to enable an effective handover between support teams. You will work with the Technical Operations team to identify enhancements which can be made to be able to resolve issues within the Service Operations team without requiring escalation. In this role, you'll actively contribute to the culture of continual improvement, consistently seeking opportunities to enhance processes and procedures for overall efficiency and effectiveness. Key Responsibilities Ensuring rapid resolution of incidents and requests with a customer service focus Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution Taking calls from users, ensuring we are supporting them to raise/resolve their queries/incidents/requests, giving a high standard of customer service Reduce repeat IT issues by helping to identify opportunities to resolve problems rather than addressing individual issues Liaising with other business and IT Teams where necessary to implement permanent fixes and solutions Manage business communications relating to your service(s) throughout the lifecycle of any issue Support the onboarding of new services and customers where required to ensure smooth transitions into live service Skills, Knowledge & Expertise Experience working in a large organisation providing Enterprise IT support Experience working with ITIL processes for service management ITIL V4 foundation (v4 or above) Technical experience of administration and support of some or all of the following technologies Windows servers (2016 and above) Windows desktop OS (10 and above) Mobile device management (e.g. Intune) Active Directory / EntraID for user/group management Microsoft 365 (Office, Teams, SharePoint, OneDrive) End user devices (laptops, mobile phones, printers) Understanding of LAN/WAN networking and firewalls
20/10/2025
Full time
As a Service Operations Analyst, this role requires a technical support specialist to serve as a Subject Matter Expert for the IT service(s) to which they are aligned. Whilst you will have your own specialization, you will also have the capacity to provide support for other services as needed. You will adopt an automation-first, problem management-focused mindset for ticket management and resolution, focussing on addressing the root cause of issues not just the symptoms and prevent repeat occurrences. You must have a customer focussed mindset for incident and request resolution, focussing on restoring service for impacted customers. You will provide support to major incidents working with the Operational Support Leads and other IT service managers and technical support staff. For complex issues, you will escalate to the Technical Operations team ensuring that all key information is collected to enable an effective handover between support teams. You will work with the Technical Operations team to identify enhancements which can be made to be able to resolve issues within the Service Operations team without requiring escalation. In this role, you'll actively contribute to the culture of continual improvement, consistently seeking opportunities to enhance processes and procedures for overall efficiency and effectiveness. Key Responsibilities Ensuring rapid resolution of incidents and requests with a customer service focus Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution Taking calls from users, ensuring we are supporting them to raise/resolve their queries/incidents/requests, giving a high standard of customer service Reduce repeat IT issues by helping to identify opportunities to resolve problems rather than addressing individual issues Liaising with other business and IT Teams where necessary to implement permanent fixes and solutions Manage business communications relating to your service(s) throughout the lifecycle of any issue Support the onboarding of new services and customers where required to ensure smooth transitions into live service Skills, Knowledge & Expertise Experience working in a large organisation providing Enterprise IT support Experience working with ITIL processes for service management ITIL V4 foundation (v4 or above) Technical experience of administration and support of some or all of the following technologies Windows servers (2016 and above) Windows desktop OS (10 and above) Mobile device management (e.g. Intune) Active Directory / EntraID for user/group management Microsoft 365 (Office, Teams, SharePoint, OneDrive) End user devices (laptops, mobile phones, printers) Understanding of LAN/WAN networking and firewalls
Responsible for assisting the Head of Exposure Management in providing oversight of the Natural Catastrophe Risk of managed syndicates. Responsible for assisting in completing regulatory returns (LCM and RDL), enhancing the managing agency approach to climate change risk, reviewing and ensuring representation of natural catastrophe risk in Internal models is materially complete. Providing Exposure Management services for Syndicates where required Key Responsibilities ISO 27001 All Staff - to comply with the applicable Information Security Management System (ISMS) policies, including Clear Desk and Screen Policy, attend annual IT security training, Information Systems Usage policy. Managers only - ensure that all direct reports comply with all ISMS policies. Timesheet Ensure timesheets are accurately and diligently completed within the required timeframe. Manager's only - in addition, ensure timesheets are authorised within the required timeframe. Conduct Standards - Tier 1 All Staff - to comply at all times with the PRA/FCA's Conduct Standards, namely: 1.) to act with integrity 2.) to act with due skill, care and diligence and 3) to be open and co-operative with the FCA, the PRA and other regulators. 4) You must pay due regard to the interests of customers and treat them fairly. 5) You must observe proper standards if market conduct. Data owners for the Internal Model are responsible for ensuring the Asta data policy is applied in an appropriate manner to all data items. They are responsible for uploading data and data quality assessment forms to the Model Data Portal in a timely manner. Key tasks In conjunction with the Exposure Management team, review, and complete syndicates LCM and RDS return Monitor and report on syndicates' compliance with Exposure Management requirements. Oversee the monitoring of managed syndicates operational performance against plans/ procedures; liaise with Lloyd's as required. Oversee the monitoring of natural catastrophe data quality on managed syndicates underwriting systems. Oversee and ensure that returns and various workflow items are adequately resourced. Operate as a devolved administrator for managing Asta and clients' access to Lloyd's systems. Contribute to the SBF submission process for Asta including the detailing of the timetable, responsible for the accuracy of returns and engagement with Lloyd's. Assist in the ongoing monitoring of climate change risk, including the creation of deterministic scenarios and stress tests for material region perils / region-perils sensitive to climate change risk Oversee the data inputs for Internal model use and attest that the inputs are complete, accurate and appropriate. Skills, Knowledge & Expertise Very good written and verbal communication skills including good reporting writing, and presentation skills. The ability to develop and maintain effective working relationships. Highly numerate with strong analytical and problem-solving skills. Self-assured with the confidence to participate and contribute to discussions with clients and senior management. Self-motivated. Previous experience of the identification and quantification of event scenarios, gained ideally within a Lloyd's environment. Detailed knowledge of key proprietary natural peril models and of approaches to natural catastrophe Exposure Management Sufficient (re)insurance knowledge to assess the reasonableness of Exposure Management processes. Knowledge of Solvency II regulatory framework with regards to Exposure Management. Experience in completing Lloyd's regulatory returns Experience in assessing the physical risks of climate change
20/10/2025
Full time
Responsible for assisting the Head of Exposure Management in providing oversight of the Natural Catastrophe Risk of managed syndicates. Responsible for assisting in completing regulatory returns (LCM and RDL), enhancing the managing agency approach to climate change risk, reviewing and ensuring representation of natural catastrophe risk in Internal models is materially complete. Providing Exposure Management services for Syndicates where required Key Responsibilities ISO 27001 All Staff - to comply with the applicable Information Security Management System (ISMS) policies, including Clear Desk and Screen Policy, attend annual IT security training, Information Systems Usage policy. Managers only - ensure that all direct reports comply with all ISMS policies. Timesheet Ensure timesheets are accurately and diligently completed within the required timeframe. Manager's only - in addition, ensure timesheets are authorised within the required timeframe. Conduct Standards - Tier 1 All Staff - to comply at all times with the PRA/FCA's Conduct Standards, namely: 1.) to act with integrity 2.) to act with due skill, care and diligence and 3) to be open and co-operative with the FCA, the PRA and other regulators. 4) You must pay due regard to the interests of customers and treat them fairly. 5) You must observe proper standards if market conduct. Data owners for the Internal Model are responsible for ensuring the Asta data policy is applied in an appropriate manner to all data items. They are responsible for uploading data and data quality assessment forms to the Model Data Portal in a timely manner. Key tasks In conjunction with the Exposure Management team, review, and complete syndicates LCM and RDS return Monitor and report on syndicates' compliance with Exposure Management requirements. Oversee the monitoring of managed syndicates operational performance against plans/ procedures; liaise with Lloyd's as required. Oversee the monitoring of natural catastrophe data quality on managed syndicates underwriting systems. Oversee and ensure that returns and various workflow items are adequately resourced. Operate as a devolved administrator for managing Asta and clients' access to Lloyd's systems. Contribute to the SBF submission process for Asta including the detailing of the timetable, responsible for the accuracy of returns and engagement with Lloyd's. Assist in the ongoing monitoring of climate change risk, including the creation of deterministic scenarios and stress tests for material region perils / region-perils sensitive to climate change risk Oversee the data inputs for Internal model use and attest that the inputs are complete, accurate and appropriate. Skills, Knowledge & Expertise Very good written and verbal communication skills including good reporting writing, and presentation skills. The ability to develop and maintain effective working relationships. Highly numerate with strong analytical and problem-solving skills. Self-assured with the confidence to participate and contribute to discussions with clients and senior management. Self-motivated. Previous experience of the identification and quantification of event scenarios, gained ideally within a Lloyd's environment. Detailed knowledge of key proprietary natural peril models and of approaches to natural catastrophe Exposure Management Sufficient (re)insurance knowledge to assess the reasonableness of Exposure Management processes. Knowledge of Solvency II regulatory framework with regards to Exposure Management. Experience in completing Lloyd's regulatory returns Experience in assessing the physical risks of climate change
As a Software Engineer, you will play a key role in the development and support of our in-house applications and SaaS products across the Davies estate. Our projects are developed within a Scrum Agile Framework, so experience with Agile/Scrum methodologies is desirable. Key Responsibilities Assist in defining and adhering to development patterns and standards Develop and support applications using C#, .NET Core and React Working in Test Driven Development and automated testing and deployments Contribute to various development projects as needed across different business areas Support business as usual activities or project deadlines, including out-of-hours work when required Skills, Knowledge & Expertise Proven experience in C#, .NET Core, test automation, and Azure Experience in a front end JavaScript framework such as React Background in TDD and automated testing Experience with micro services, containerization and site reliability engineering Knowledge of Agile/Scrum frameworks A flexible and adaptable approach to work Strong teamwork and communication skills Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
20/10/2025
Full time
As a Software Engineer, you will play a key role in the development and support of our in-house applications and SaaS products across the Davies estate. Our projects are developed within a Scrum Agile Framework, so experience with Agile/Scrum methodologies is desirable. Key Responsibilities Assist in defining and adhering to development patterns and standards Develop and support applications using C#, .NET Core and React Working in Test Driven Development and automated testing and deployments Contribute to various development projects as needed across different business areas Support business as usual activities or project deadlines, including out-of-hours work when required Skills, Knowledge & Expertise Proven experience in C#, .NET Core, test automation, and Azure Experience in a front end JavaScript framework such as React Background in TDD and automated testing Experience with micro services, containerization and site reliability engineering Knowledge of Agile/Scrum frameworks A flexible and adaptable approach to work Strong teamwork and communication skills Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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