EXPRESS SOLICITORS

Express Solicitors in Manchester is seeking a Personal Assistant to support a Partner in a well-established Employers' Liability team. The ideal candidate will have strong legal secretarial experience, excellent Microsoft Office skills, and a fast audio typing speed. The role involves managing correspondence, appointments, and client interactions. We offer a competitive salary between £27,000 and £30,000 and a hybrid working pattern after probation, along with generous benefits such as private medical insurance and an onsite gym.

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role Our Employers' Liability team are currently looking for a Personal Assistant to support a Partner within the well established department. The ideal candidate must have strong legal secretarial experience within personal injury. Excellent knowledge of Microsoft Office packages, and a strong command of English spelling, punctuation and grammar are both essential. An audio typing speed of 65+ wpm is a distinct advantage. The PA is expected to be pro active and to use a high degree of self management and initiative. Responsibilities To prepare correspondence and documents through audiotyping and word processing. To administer daily digital filing and the opening, closing, storage and retrieval of client files. To prepare correspondence and enclosures for despatch if required. To make appointments, arrange meetings and manage diaries. To provide support to other secretaries and the administration team as required. To attend to clients both in person and on the telephone to provide support in a professional and friendly manner, in keeping with the firm's standards for client care. To undertake any specific training as and when required. To ensure the confidentiality of all clients' documentation and information. Help us live our service promise and deliver excellent levels of client care. Person Specification Demonstrable legal secretarial experience. IT literate. Strong comprehension of English spelling, punctuation and grammar. Excellent word processing and audio typing skills. Exceptional customer service skills, including a professional and friendly telephone manner. Experience of working in a Personal Injury law firm, or civil litigation firm is advantageous. Previous experience of working in a fast paced environment. Prior exposure to Proclaim case management system is desirable. Audio typing speed of 65+ words per minute. Previous experience of working with court forms and creating pleadings. Use of digital dictation, ideally Diktamen would be beneficial. Salary & Hours Salary of £27,000 to £30,000, dependent on experience. Our standard working hours are 8:30am to 5:30pm Monday Thursday and 8:30am to 5pm Friday. Hybrid Working: 3/2 hybrid working pattern after probation. 23 Days Holiday, rising to 26 days, plus bank/public holidays. 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health: Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance: Active social committee with generous departmental and firm wide social budget.

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department Person Specification General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Hybrid Working Remote or hybrid working available 23 Days Holiday Rising to 26 days, plus bank/public holidays. 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance Active social committee with generous departmental and firm-wide social budget.

Express-Solicitors, based in Manchester, is seeking a Proclaim Developer to design and manage their Proclaim case management system. The role involves collaborating with developers and departments, requiring proficiency in database programming, effective communication, and problem-solving skills. Salary is between £40,000 and £50,000, with options for hybrid working. The position offers 23 days of holiday, rising to 26, and private medical insurance after 2 years. A supportive work environment includes numerous health and wellness benefits.

Express-Solicitors in Manchester is seeking an IT Technician to enhance their IT infrastructure and support services. The ideal candidate should have at least 2 years of relevant experience and skills in troubleshooting Windows systems and managing network infrastructure. Key responsibilities include supporting internal staff, maintaining IT resources, and administering proprietary software. The position offers a competitive salary and numerous benefits.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.