Aspire Technology Solutions

About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way. Our mission: To deliver technology like no other! We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers. About the role As a 3rd Line Network Support Engineer, you sit at the top of our technical escalation path. You will take ownership of the complex network and security faults that our 1st and 2nd line teams are unable to resolve and see them through to a fix. You will work hands on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers and internal teams to diagnose issues, agree the right approach and keep people informed until the work is done. Communication with customers will take place over the phone and via email whilst utilising fault finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as: Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer Extreme switching and wireless infrastructure Cisco routing and switching across a range of customer networks Core networking such as routing, switching, VLANs, VPNs and SD WAN Network security, including firewall policy, VPN tunnels and traffic inspection Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works. Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout. Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks. Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team. Mentoring and supporting 1st and 2nd line engineers, sharing your knowledge and helping to grow the technical capability of the wider team. Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time. Logging and managing your tickets accurately, working to agreed SLAs and prioritising well while handling several pieces of work at once. You will suit the role if you have Proven experience in a 3rd line, Senior or escalation level network role, ideally within a managed service provider or a similar multi-customer environment. Strong hands on experience with firewalls and network security. Advanced Fortinet FortiGate knowledge is a major advantage and is exactly the kind of experience we want to see. Good working knowledge of the wider Fortinet stack, such as FortiManager, FortiAnalyzer and FortiNAC. Experience with Extreme networking, or the confidence to get up to speed with it quickly. Strong Cisco routing and switching knowledge. A confident grasp of core networking, including routing, switching, VLANs, VPNs, SD WAN and TCP/IP. The ability to take the lead on complex faults, think logically under pressure and work a problem through to its root cause. Clear and friendly communication, both written and verbal, with a genuine focus on looking after the customer. A methodical, well organised approach and the discipline to document your work as you go. We value real world experience first, but Fortinet certifications at FCP or FCSS level, or a genuine appetite to work towards them, would be great to see. Extreme certifications are useful too, though not essential. Salary Starting salary £40,000 + per annum (depending on experience) Benefits Travel benefits including free parking, subsidised travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire's Gateshead Head Office with travel as required. Hours of Work Full time (37.5 hours per week), Monday to Friday Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Aspire Technology Solutions is seeking a Unified Communications Engineer in Gateshead. You'll provide technical support for various voice solutions, manage and prioritize workload to meet SLAs, and collaborate with third-party suppliers. Ideal candidates should possess strong problem-solving abilities, excellent communication skills, and experience in Unified Communications. The role offers a salary range between £26,400 and £36,000 depending on experience, along with a hybrid working arrangement and comprehensive benefits.

About the role We are looking for a Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. You will be delivering exceptional customer service for cases which have been escalated to you. As a Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request - anything that is needed to allow the customer to conduct their business. Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer's issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Providing technical support for a diverse range of customer voice solutions, including but not limited to: Mitel MiVoice Business and supporting Mitel applications. Microsoft Teams (Direct Routing) and AnywhereNow. Industry leading UCaaS and CCaaS Solutions. AudioCodes Mediant SBCs and SIP Trunking via Aspire's Core Voice Network. Identify trends in technical requirements and implementing changes in order to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices. Liaising with third party suppliers/vendors, escalating technical issues where appropriate. Support continuous improvement by identifying opportunities for improvement and efficiency including automation of manual processes. You will suit the role if you have Experience working in Unified Communications including configuring, maintaining and supporting voice solutions including contact centres, voicemail servers and softphone/UC environments. Knowledge of networking fundamentals (routing & switching, firewalls, quality of service). Exposure to voice and network protocols such as SIP, RTP/RTCP, DHCP, DNS. Strong problem solving and technical troubleshooting skills with the ability to take swift action. Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues. Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues in order to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs. Salary £26,400 to £36,000 per annum (depending on experience) Benefits Travel benefits including free parking, subsidised travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire's Gateshead Head Office with travel as required. We offer hybrid working where possible to support work life balance. Hours of Work Full time (37.5 hours per week), Monday to Friday. Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Overview About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way. Our mission: To deliver technology like no other! We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers. Role About the role We are looking for an experienced Network Engineer to join our Core Network team, which is responsible for the design, operation, and evolution of business-critical national network infrastructure. The team operates the core network platforms that underpin backbone connectivity, data centre networks, core telephony, and hosted service platforms, where you will be working with complex routing and production networks at scale. You'll take day-to-day ownership of network components in production, be comfortable troubleshooting live-network issues, and help improve the reliability and scalability of the network over time. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Operating, maintaining and improving core network infrastructure, including backbone connectivity, capacity planning and availability in line with agreed SLAs. Designing, implementing and testing network changes and new infrastructure to support growth, resilience and service improvements. Troubleshooting complex network issues in production, performing root-cause analysis and implementing long-term fixes. Operating supporting network services and automation, including RADIUS, DNS, IPAM, DDoS mitigation platforms and task automation using tools such as Ansible, Python or APIs. Working with vendors and internal teams, maintaining clear network documentation and runbooks, and providing technical guidance and operational support where required. Qualifications You will suit the role if you have A strong understanding of TCP/IP networking, including the OSI model, and hands-on experience with routing protocols such as BGP and OSPF in IPv4 and IPv6 environments. Hands-on experience with enterprise or carrier-grade network platforms, such as Cisco and/or Juniper, including familiarity with operating systems like IOS-XE, IOS-XR or JunOS. Expertise in designing, implementing, or supporting complex networks, including technologies such as MPLS (L2VPN/L3VPN) and Quality of Service (QoS). Knowledge of network security and infrastructure ecosystems, including firewalls (e.g. Fortinet, Palo Alto or similar) and supporting services in Linux-based environments. Expertise in optical and fibre technologies such as CWDM, DWDM or GPON. The ability to automate and improve network operations, with practical experience in scripting or automation using tools such as Python, Ansible or Bash. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you. At the heart of everything we do are our core values which guide how we work and grow together: Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues. Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team. Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results. Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement. Reliable: We collaborate to achieve the best results and ensure people can depend on us. Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology. Salary £35,000 to £55,000 per annum (depending on experience) Benefits Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can! Travel benefits including free parking, subsidised travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire's Gateshead Head Office with travel as required. We offer hybrid working where possible to support work-life balance. Hours of Work Full time (37.5 hours per week), Monday to Friday. Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential. We reserve the right to close the vacancy once we have received sufficient applications, we advise you to submit your application as early as possible to prevent disappointment Interview Process Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

Aspire Technology Solutions is seeking an experienced Network Engineer for their Core Network team in Gateshead. The role involves managing and evolving critical network infrastructure while troubleshooting complex network issues. Candidates should have a robust understanding of TCP/IP, routing protocols, and enterprise network platforms. Competitive salary between £35,000 to £55,000 and excellent benefits including Health Cash Plan, travel benefits, and hybrid working options are offered.