Pertemps Bristol Industrial

Aftersales Support Technician Location: Bristol -Bradley Stoke, BS32Salary: £28,000 per annumHours: 37.5 hours per week, Monday - FridayContract: Full-time, Permanent - Immediate Start(Onsite role) About the Role Pertemps Technical are recruiting on behalf of our client for a Aftersales telephone Support Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities. Key Responsibilities Provide telephone and email support to customers, resolving technical queries and incidents Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines Process and manage spare parts requests, ensuring accuracy and timely delivery Inspect, test, and analyse returned components, preparing detailed reports Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable) Prepare and update technical documentation for internal teams and customers Collaborate with Sales, Quality, R&D, and Production to support issue resolution Ensure compliance with data protection, health & safety, and ISO standards What We're Looking For Understanding of basic electrical principles Knowledge of electrical, mechanical, and hydraulic systems Strong IT skills (MS Office, MD Dynamics; SAP advantageous) Excellent communication skills, written and verbal Organised and able to manage multiple tasks effectively Problem-solving mindset with a continuous improvement approach Team player with a proactive attitude Appliance/technical support background essential What's on Offer Bonus schemes of up to 5% 23-28 days holiday (plus Bank Holidays), increasing with length of service Enhanced pension scheme Free parking Christmas shutdown Employee Assistance Programme Ongoing training, development, and career progression opportunities Great team environment and high-quality facilities How to Apply If you are interested in this role, please click apply and attach your CV. For any queries please reach out to Pertemps technical on option 3.

Job Summary Senior Electrical and Software Design Engineer required for permanent, full-time work in bristol This role involves designing advanced electrical control systems for packaging machinery. The position requires expertise in using AutoCAD Electrical or EPLAN for schematic design, conducting machinery safety analysis using Sistema, and developing software for automation systems including PLC, HMI, motion control, and safety systems, primarily with Rockwell, Beckhoff, Zenon, Pilz, and Phoenix technologies. 45,000- 58,000 depending on experience Monday to Friday Key Responsibilities Lead electrical design activities for customer-specific projects. Participate in client meetings to advise on electrical system design. Collaborate closely with mechanical and electrical engineers to ensure integrated project development. Contribute innovative solutions and ideas to improve project outcomes. Complete engineering tasks within agreed project timelines and budget targets. Perform safety risk assessments and ensure compliance with CE, NEC, CSA, and UL standards. Support assembly and commissioning processes, both on-site and remotely. Manage project documentation and maintain proper archiving. Stay informed of and implement relevant new technologies. Occasionally travel domestically and internationally for support and commissioning. Core Duties Design control systems using AutoCAD Electrical and EPLAN. Develop PLC, HMI, and Servo Motion code using Rockwell and Beckhoff platforms. Program safety systems using Pilz and Phoenix. Create Bills of Materials using Agile PLM software. Commission machinery both in-house and at customer sites. Qualifications and Skills Bachelor's degree in Electrical Engineering or equivalent. Approximately 10 years of experience in electrical/software engineering, ideally in the packaging or capital equipment industry. Strong knowledge of AutoCAD Electrical, EPLAN, Rockwell, Beckhoff, and Zenon software. Understanding of CE, NEC (NFPA 70/79), CSA, and UL standards. Proficient in using Sistema for safety level analysis. Experience with product handling and servo motion technology. Strong troubleshooting, problem-solving, and decision-making abilities. Effective communicator and team collaborator. Highly organized, customer-focused, and detail-oriented. Key Qualities Team-oriented with excellent interpersonal and leadership skills. Practical, hands-on engineering experience. Adaptable, innovative, and committed to continuous improvement. Able to thrive in a fast-paced, dynamic environment If you are interested in this role, please apply online or for further information contact Pertemps Bristol Technical team phone number removed) - option 3 ) and speak to James Guyatt