Bond Turner

Bond Turner in Liverpool is seeking a Senior IT Support Analyst to provide outstanding technical support and mentor junior team members in a busy support desk environment. The role involves maintaining high customer service standards, troubleshooting complex issues, and liaising with third parties to resolve support calls, ensuring a seamless user experience. The company offers a comprehensive benefits package, including generous holiday allowances.

Senior IT Support Analyst Location: Liverpool / Burscough Contract Type: Permanent Hours: Monday to Friday 07:00 to 19:00 with 1 hour lunch (35 hours per week). Staggered shift pattern on rota of core hours per day to be agreed with Service Desk manager to ensure support continuity. Weekend on call is required as part of this role, typically 1 weekend in 6 weeks. Responsibilities Mentor junior members of the support team to improve their technical support knowledge Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles (ITIL) Liaise with third parties to ensure the effective resolution of support calls Take ownership of user problems and be proactive dealing with user issues Act as an escalation point for business critical application related queries such as phone system, case/fleet management system, etc Log all calls on the service desk system and maintain full documentation/solutions Respond to enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Keep technical documentation up to date within the firm's knowledgebase Key Competencies and Requirements Experience working within a busy support desk environment Experience administering Microsoft technologies such as Exchange Online, Active Directory, Server 2019, identity services, conditional access Experience working with Microsoft Azure, Exchange Online, WVD and Intune technologies Experience working within virtualised & hybrid cloud environments Experience supporting users with ERP platforms Experience administering and supporting Windows remote desktop and Citrix VDI Working knowledge of security products such as Barracuda, Mimecast, Sophos & Windows Defender Understanding of computer networking and basic troubleshooting Understanding of core IT processes & procedures (JML, hardware fulfilment, service requests, major incident management) Strong knowledge of Microsoft Office applications (Word, Outlook and Excel) Ability to think, provide solutions and communicate well under pressure Willingness to take on additional responsibility and learn Excellent organisational, administration and customer service skills Excellent telephone manner and face to face communication skills Relevant qualifications such as ITIL, Azure Fundamentals, CompTIA Experience supporting environments that include Microsoft Dynamics and PowerApps Experience working within a claims, legal or fleet management environment Experience of Salesforce Benefits 23 days holiday + Birthday off + 8 bank holidays Income protection, dental plan, critical illness cover & death in service cover Employee Assistant Programme Free onsite weekly classes and well being programmes Discounted onsite restaurant, coffee shop / café Secure bike storage Opportunity to develop a rewarding and successful career with a wonderful law firm

Our business is people. Our clients are at the centre of everything we do, but we can only deliver the right result with exceptional people. Location: Liverpool Position Type: Full Time Job Description Head of Litigation within the HDR Team Location: Liverpool Salary: Highly £Competitive Contract Type: Perm Position Type: Full Time We are currently recruiting for a Head of Litigation within the HDR Team who will be based in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients and who wants to lead a strong team of litigators. We are currently looking for someone to lead and drive teams who are handling pre and post litigated housing disrepair matters. Experience of Personal Injury would be advantageous. If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you. Responsibilities to include: Managing capacity and ensuring workloads are distributed evenly across the team. Support, develop and motivate the team through holding regular 1-2-1's and meetings. Ensuring that a high level quality of service is provided at all times. Embody and be a keen ambassador for the firms values. Ensuring you teams cases are progressing to ensure that clients receive appropriate and professional legal advice in a timely and efficient manner, whilst managing their expectations. Ability to work to deadlines/targets and to prioritise a varied caseload. Deliver results. About You: Qualified Solicitor, minimum 5+ years PQE Demonstrable expertise in Housing Disrepair and Civil Litigation Proven experience of leading and supervising litigation Ability to positively motivate and support team members Target driven whilst maintaining exceptional client care Confident when working to targets Excellent telephone manner and communication skills Excellent problem-solving and negotiation skills Excellent technical knowledge of the CPR and Housing Conditions case law Ability to provide a high level of client care. Ability to work efficiently and effectively, as part of a team and using one's own initiative. Company Values: We're a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other. We support We succeed What we offer in return: We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A highly competitive salary 25 days holiday + your Birthday off + plus 8 bank holidays. Income protection, critical illness cover & death in service cover Employee Assistant Programme. Free onsite weekly fitness classes and well-being programmes. Discounted onsite Restaurant, Coffee Shop / Café. Secure bike storage. The opportunity to develop a rewarding and successful career with a wonderful Law firm.

A progressive legal firm in Liverpool is seeking a Head of Litigation to lead and drive a team handling housing disrepair matters. The ideal candidate is a qualified solicitor with over 5 years of experience in civil litigation and a passion for client care. This position offers a competitive salary, generous holidays, and a supportive environment with opportunities for career development. Join a dedicated team committed to achieving the best outcomes for clients.