4Recruitment Services

Business Analyst Cambridge £400 per day Full Time To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council s strategic objectives. Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes. Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases. Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed. Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Interim Delivery Lead Customer Journeys, Website & AI Public sector Digital & People Services Contract: 6-month Fixed-Term (Full-time) Location: Hybrid Haywards Heath (1 2 days on site) We are accelerating delivery across customer experience, digital platforms, and responsible AI. We re looking for an Interim Delivery Lead to bring pace, clarity, and confidence across three priority areas: Customer Journey redesign (including residents who are digitally excluded) Website redesign on LocalGov Drupal Pragmatic AI pilots with strong governance and human oversight This role is about outcomes, standards, and sustainable delivery not technology for its own sake. What You ll Deliver (in 6 months) Customer Journey programme stabilised with clear plans, RAID, sprint cadence, and measurable reductions in failure demand Website redesign progressed through agreed gates with embedded content, accessibility (WCAG), and design governance AI pilots delivered from discovery to alpha/beta, with transparency statements, human-in-the-loop controls, and clear benefit/risk summaries Strong stakeholder confidence across Services, suppliers, and partners Lightweight, reusable playbooks for service design, governance, and benefits tracking Key Responsibilities Orchestrate delivery across customer journeys, website, and AI pilots Manage scope, dependencies, risks, sprints, and quality gates Champion inclusive service design, assisted digital, accessibility, and user research Lead ethical, test-and-learn AI pilots with appropriate governance (DPIA/EqIA) Align suppliers and internal teams to shared outcomes Provide clear reporting and escalation to Programme Boards and SMT Proven delivery leadership across multi-stream public-sector programmes (ideally local government) Strong experience with service design, digital platforms (CMS/CRM/forms/integrations), and suppliers Confident agile delivery lead (sprints, RAID, benefits realisation) Deep understanding of accessibility, content design, and user-centred design Practical AI literacy able to run ethical, human-in-the-loop pilots Strong stakeholder management across Services, Comms, Finance, Legal, and Procurement To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Digital Transformation Lead - Hackney £600 per day About the Role A summary of the responsibilities of the post: To lead a programme to implement Hackney s Digital Strategy, ensuring robust and effective programme and project management is in place to support delivery of programme benefits. To develop and implement a roadmap for Hackney s digital transformation. To lead and manage multi-disciplinary project teams to design, deliver and support digital change. To advise and support Work stream leads, Corporate Directors and Directors to enable services to achieve objectives through a digital by design approach to transformation. To lead and embed cultural change required to support effective digital transformation. Deliver, implement and support others to ensure that the Council s values and practises always meet our objectives for security, financial prudence and transparency, inclusion and sustainability. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency