Proftech Talent

Project Manager Due to growth, our Tamworth-based client is looking for a Project Manager to join their team. Reporting to the Group Project Manager, you will support key ERP and Warehouse Management System (WMS) implementation programmes. Responsibilities will include project planning, governance, stakeholder engagement, testing, training, cutover activities and delivery. You will also contribute to PMO-led initiatives across IT, operations, supply chain, logistics, customer service, finance, HR, sales and business transformation. Travel will be required as part of the role. The successful Project Manager will have: Minimum 3 years experience in a Project Management role. PRINCE2 certification is required. Strong organisational and project-planning skills. Excellent communication and stakeholder management skills. Ability to independently manage tasks and small project phases. Experience producing detailed project documentation, including project plans, business cases and reports. Proficiency with project management software. Excellent telephone manner and client-facing experience. Knowledge and experience of Microsoft Office 365. Ability to quickly learn and adapt to new technologies. Excellent written and verbal communication skills. A basic understanding of security and data privacy principles. Full driving licence. Role responsibilities: Support the planning, scheduling and delivery of projects, ensuring objectives, timelines and budgets are met. Monitor project progress, identify risks and issues, and implement corrective actions where required. Produce and maintain project documentation, including business cases, project plans, status reports and meeting minutes. Coordinate and communicate effectively with project teams, stakeholders and external suppliers to ensure alignment and successful delivery. Track project resources, costs and key performance metrics, providing accurate reporting and updates. Support risk, issue and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement of PMO standards, processes and best practices. Manage multiple projects and priorities simultaneously within a fast-paced business environment. Details & benefits: Salary: Up to £50,000. Working hours: Full time, Monday to Friday. Location: Tamworth, onsite full time. Duration: Permanent. 24 days annual leave plus bank holidays. Option to purchase up to 5 additional days annual leave. Health Cashback Plan, pension scheme, life assurance and free parking.

Technical Support Engineer Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio. This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service. As a Technical Support Engineer, you will need to have/be: Demonstrate strong fault-finding, diagnostic and problem-solving skills. Communicate technical information clearly to both technical and non-technical audiences. Take a proactive, customer-focused and solution-oriented approach to technical support. Manage multiple priorities effectively while maintaining a high level of organisation and accuracy. Work confidently both independently and collaboratively as part of a team. Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems. Have basic knowledge or experience within the lighting industry. Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction. Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable). Details: Salary : Up to 33, 000 Working Hours : Full Time, Monday - Friday Location : Tamworth (on site) Duration : Permanent As a Technical Support Engineer, you will: Provide technical support across luminaires, lighting controls, emergency lighting and associated products. Respond to technical enquiries by telephone, email, online platforms and site visits where required. Diagnose and resolve product, installation, commissioning and performance-related issues. Guide customers through troubleshooting processes to achieve effective and timely resolutions. Provide technical advice and support to internal sales teams and external customers. Assess customer requirements and recommend appropriate lighting solutions. Support customers with product selection, technical specifications, compliance and application guidance. Interpret technical drawings, wiring diagrams, specifications and installation documentation. Assist with product application, installation, commissioning and performance queries. Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides. Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes. Maintain accurate records of customer enquiries, investigations and resolutions. Analyse recurring technical issues and recommend improvements to product quality and customer experience. Support the development and maintenance of technical product information and databases. Share technical knowledge and best practice across the wider business. Maintain awareness of relevant lighting industry standards, regulations and emerging technologies. Benefits of working as a Technical Support Engineer: 24 days annual leave + bank holidays Option to purchase up to 5 additional days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking