NHS

Quality Manager - Radiation Oncology Services Quality Manager-Radiation Oncology Services London: The Harley Street Campus Full time: 37.5hours per week Permanent Contract Salary: Competitive + a range of flexible benefits Were recruiting for Quality Manager- Radiation Oncology Services at HCA Healthcare. This role provides leadership and management responsibility to provide strong governance; ensuring high quality; safe and effective and care within the radiotherapy and medical physics services across HCA UK. This includes: Ensuring compliance with regulatory standards(e.g., CQC, IRMER, IRR, H&S Executive, Environment Agency). Maintaining quality assurance accreditations(e.g., ISO, Macmillan Environmental Mark). Overseeing policy compliance to ensure a safe working environment for patients and employees. Main duties of the job You will be a key relationship owner in strategic partnerships and representing HCA Radiotherapy & Medical Physics atexternal partnership meetingsto uphold quality; accountability to performance indicators and support service development. The Quality Manager- Radiation Oncology Services role is pivotal in leading and overseeing the governance and quality management systemacross allHCA UK Radiotherapy facilities,ensuring services continuously evolve in response to best practices and regulatory changes.Managing relationships with external partners to guarantee that HCA patients consistently receive the highest quality care,while also supporting the growth and development of radiotherapy services is paramount. The position ensures strict compliance with protocols, clinical standards, and regulatory frameworks,fostering a cohesive learning, safe and high-performing service across all locations. About us Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the worlds leading healthcare providers. In the UK, were one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Quality Manager - Radiation Oncology Services you'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Job responsibilities Act as a Medical Physics Expert (MPE) Provide scientific support for clinical oncologists, radiographers, dosimetrists and the rest of the medical physics team. Be responsible for the development and commissioning of new equipment and techniques. Propose, lead and participate in research and development projects. Write comprehensive reports for new procedures, equipment and techniques, including commissioning reports and work instructions Define and participate in the routine tasks within the department including QA, duty cover etc. Advise the Head of Radiotherapy Physics, Medical Physics Leads, and wider business Take ownership of all ongoing physics matters in their area of work. Be responsible for delegated radiation protection matters, ensuring compliance with legislation, organising RPA and EA audits and ensuring compliance with IRR, EPR and IR(ME)R regulations. Person Specification Experience Experience in an oncology or radiotherapy environment Involved in successful project management Experience in delivering training and providing supervision to support the development of multidisciplinary team Experience of auditing and service evaluation Experience of working across organisational boundaries and managing complex stakeholder relationships Demonstrate leadership qualities with ability to motivate team members to achieve their full potential Demonstrate good interpersonal skills, with the ability to liaise effectively with multi-disciplinary team members. Have demonstrable problem solving and decision-making ability Display strong organisational and time management skills, resulting in effective resource management Commitment to personal and professional development Demonstrate a high level of communication skills, including ability to deal with sensitive information & the ability to negotiate and persuade in a complex and challenging environment Demonstrate an ability to work under pressure, in an unpredictable working environment, maintaining a calm and professional attitude Demonstrate a good level of theoretical skills Ability to interpret and apply regulatory and accreditation standard into practise To professional represent HCA at external meetings and establish positive relationships with key stakeholders Excellent spoken and written English Hospital Health & Safety Procedures Qualifications Postgraduate education or equivalent knowledge of working or assessing a radiotherapy/oncology environment underpinned by relevant practical experience HCPC registered professional Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This is an exciting opportunity to join our Area Operations team as a Senior Administrator, providing high-quality, proactive support at the heart of a fast-paced and dynamic environment. You will play a key role in organising and coordinating a wide range of operational and clinical meetings and activities, ensuring our leaders have the information and support they need to make effective decisions. We are looking for a motivated individual to provide high-level administrative and coordination support to our Duty Officer and Advanced Paramedic Practitioner teams. This role is ideal for someone who thrives in a busy environment, enjoys working collaboratively, and is committed to delivering a professional and efficient administrative service that supports frontline healthcare delivery across the Cumbria and Lancashire region. Main duties of the job In this key role, you will provide comprehensive administrative support to the Area Duty Officer and Advanced Paramedic Practitioner teams. You will coordinate a wide range of area-level meetings and events, preparing agendas, collating papers, taking accurate minutes and maintaining action logs to ensure progress against priorities. A significant part of the role involves supporting workforce processes, including payroll completion and validation, sickness monitoring, and annual leave administration. You will act as a central point of contact for the area team, managing correspondence professionally and ensuring clear, timely communication across operational and clinical functions. You will work closely with the wider administrative team to ensure consistent service delivery, offering flexible support where required and contributing to a collaborative, high-performing environment. The role offers real variety, responsibility and the chance to develop your skills within a supportive team. It offers a great opportunity to make a meaningful contribution to the smooth running of our services. Please refer to the job description and person specification for a full overview of the role. About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Job responsibilities Please ensure you have read the full Job Description and Person Specification before applying for this role. The Trust reserves the right to close this vacancy early if a large number of applications are received. Interviews to be held on Wednesday 11th March 2026 Please note, any applicants that have obtained qualifications outside of the UK will require a Statement of Comparability. Person Specification Ability to plan and organise work independently, using initiative, to support the Area Support Manager and Clinical Support Manager Ability to work under pressure and manage competing priorities independently Excellent organisation skills, with a flexible approach to work and consistently drives for high quality service delivery Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS PowerPoint, e-mail and internet applications Excellent written and verbal communication skills Excellent interpersonal skills, able to engage with all levels of hierarchy, to support operational and clinical managers Understands and maintains confidentiality Collaborative team player with the ability to work effectively with colleagues across multiple locations Excellent attention to detail Ability to travel across Cumbria and Lancashire to various trust sites as required Qualification and Knowledge Educated to GCSE or equivalent level, with a minimum of five subjects passed at grade C/ 4 or above, including English and Mathematics NVQ 3 in Business Administration or equivalent experience Knowledge of the Data Protection Act and General Data Protection Regulation (GDPR Experience Previous experience in a senior administrative role for a busy and diverse team Proven ability to maintain accurate and confidential records for senior level meetings, including preparing agendas, compiling reports, collating meeting packs and producing accurate minutes Experience working in a public sector or healthcare environment, demonstrating an understanding of NHS policies, procedures, terminology and the ability to adapt to service delivery pressures Experience with Microsoft Office and associated systems, with strong working knowledge of Word, Excel, PowerPoint, Outlook, SharePoint and Teams Values and Behaviours Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust Bank Programme Lead for Governance and Data The closing date is 02 February 2026 We are looking to appoint a Programme Lead for Governance and Data on a Bank basis, to provide expertise, advice and support for operational and corporate services across the Trust to ensure learning from relevant data enabling continuous improvement in quality and safety. The Programme Lead will be responsible for the robust management of the data systems and process management linked to Nursing and Governance portfolios. The post holder will work closely with other senior leaders within Nursing and Governance, the wider organisation and external organisations as required. As Programme Lead, you will be responsible for the robust development, management and day to day maintenance of the data systems and reporting processes that enable this work to be undertaken in a timely way. The lead will be expected to display the Trust values at all times working as part of collective leadership team which will ensure that the effectiveness and safety of patient care is delivered in a patient centred manner whilst ensuring that decision making is as close to the patient as possible. The post holder will ensure that effective systems and processes are in place to deliver safe, secure and leading edge practice that reduces risks for services users, improves peoples experience of services and leads to better outcomes. Please note, this is a Bank position with ad hoc hours as and when required. Main duties of the job You will represent the Directorate of Nursing and Governance in key relationships, both in relationships with external partners, agencies and networks and within the operational management and governance structures of the Trust, providing a consultative and advisory role to the Trust on matters relevant to the post portfolio. You will be responsible for working collaboratively and ensuring good working relationships with the Care Group Managing Directors, Care Group Director of Nursing and Quality and Directorate Leaders along with other senior officers of the Trust. You will be proactive in ensuring that safety, effectiveness and patient experience is at the forefront in dealing with any cross-boundary issues. As Programme Lead, you will communicate effectively to provide and receive complex, highly sensitive or contentious information. Information will be shared between Trust and commissioners in clinical and non-clinical areas where the atmosphere may be hostile or extremely emotive. You will also be able to communicate highly complex information which requires tact, sensitivity and negotiation skills / presenting complex information across partner agencies. About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. Job responsibilities As Programme Lead, you will manage the data compliance processes associated with the portfolio which includes ongoing assessment, analysis, interpretation and management of data. You will coordinate the investigation of queries, concerns and complaints related to the portfolio in line with Trust policies. You will develop action plans to address any identified deficiencies, disseminate information to colleagues on any lessons learned and be responsible for the management of these. Acting as the Trusts single point of access for the reporting of data within the portfolio, you will liaise external agencies as needed to ensure reporting requirements are met in line with contractual obligations. You will lead and support the Quality Governance data and assurance reporting/analysis systems to meet internal quality assurance and performance requirements - as well as to meet regulatory and commissioning compliance standards. Taking responsibility for a portfolio of corporate operational functions, systems and processes, you will action monitoring and external reporting together operational support to the Relevant Trust groups and committees. You will ensure effective implementation of corporate systems relevant to the portfolio and developmental programmes for improvement and assurance of compliance with regulatory standards. You will provide expert consultation and advisory service to the Trust in matters related to the portfolio, including co-ordinating the systems for identification, dissemination and resolution of the remedial actions and lessons learned from any relevant queries and complaints, audit findings and alert management. Further details can be found in the attached summary of duties. Person Specification Qualifications To be able to demonstrate analytical and intellectual skills, ability to gather and manipulate information at advanced level and ability to manage advanced levels of knowledge through: Masters level academic qualification in a health or management related topic Or: First degree or equivalent and demonstration of academic capability to achieve masters level academic qualification Experience Significant experience in a senior management role, to evidence use of strategic and operational management skills and thinking skills. To demonstrate ability to manage in a crisis, make decisions under pressure and be self-reliant evidenced by significant experience in lead specialist role used for trust wide guidance or advice. Evidence of using mentoring, coaching and assessment knowledge Ability to demonstrate knowledge and skill in investigation, review and data analysis through multiple experiences of investigation and governance review processes where information collation and analysis are required Ability to demonstrate and maintain emotional resilience and personal management of health and well-being within a demanding health and social care environment through positive outcomes from significant experience in a complex role, requiring multiple knowledge and skills application. Skills To be able to demonstrate understanding and experiential knowledge of governance and development. Demonstration of advanced transactional management skills and knowledge of range of models of management acquired through qualification or learning Able to demonstrate knowledge and understanding of the: a)Contemporary evidence and position regarding governance and regulation. b)Current themes and national practice issues in quality and governance, with understanding of national information and guidance systems. c)Legislative framework NHS FTs are required to work within and the local and national assurance and reporting processes required to demonstrate compliance. d)Contemporary health and social care economic and political local and national strategy and the implications for the Trust. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tees Esk and Wear Valleys NHS Foundation Trust £76,965 to £88,682 a yearBank contract - Hourly rate in line with Band 8C salary

The post holder will work within the ICT Applications and Systems team, providing expert and effective ICT support, predominantly supporting the development, implementation and ongoing maintenance of the Trusts key ICT applications and systems. The Applications team are responsible for maintaining the majority of the Applications and systems used by the trust, including but not limited to CAD Computer Aided Dispatch. 999 and 111 Clinical and Non-Clinical Triage Systems, EPCR Electronic Patient Records platform and Rostering systems. The post holder will be required to work with minimal supervision to a high standard, prioritise work and manage time effectively, ensuring that deadlines and targets are met. Writing documentation for others to follow when necessary. Supporting, maintaining and installing ICT managed applications and software across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures. The postholder will provide second-line support to users. The post holder will be expected to ensure the efficient maintenance and administration of all ICT systems where appropriate. The post holder will support enhancements to existing systems as well as implement and support the development of new services. Main duties of the job The main duties and responsibilities of the post holder are as follows: Providing second line ICT support for users of all ICT applications and systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative. Supporting the senior applications specialists and team colleagues with applications project work, assisting in the implementation and testing of the new systems. Providing additional support to the senior applications specialists in the ongoing maintenance and monitoring of the key applications systems once implemented in the Trust. Providing support to remote users with a need to travel to a number of the Trusts sites. Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date. Liaise with both internal and external agencies for the installation/configuration of new and current systems. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and Knowledge Educated to Degree level in an ICT related subject or equivalent experience. Evidence of continuing professional development and post qualification learning and development. Knowledge of operating systems including all current Microsoft Desktop and Server operating systems. Sufficient knowledge of applications and systems to support fault diagnosis. TCPIP Desktop configuration LAN Troubleshooting Microsoft or other leading industry leading applications and systems related qualifications. Knowledge of Service Level Agreements Good understanding of Performance Management principles. General understanding of incident management. General understanding of IT Security principles. Experience Extensive experience in the implementation and support of applications and systems. Experience of IT within a healthcare environment. Skills and Attributes Good problem solving, fault finding and rectification techniques. Ability to think clearly and logically. Ability to work with and understand applications and system components. Good interpersonal skills - able to elicit relevant information from users, provide telephone support, advise and guide staff on appropriate system usage. Explain technical issues in a clear and concise manner Able to work independently and as part of a team. Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Able to learn new technologies and IT application and systems quickly, through both self-study and professional course Understands the Data Protection Act and its implications of the holding of patient information flows/services. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Enthusiastic and motivated Able to work under own initiative and manage time and priorities effectively. The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation ICT requirements by formal training, self-study and practical experience. Full UK Driving Licence - Category B Ability to travel between sites across Wales as required. Flexible approach to work. Ability to demonstrate Trust values. Highly professional. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Matrix One, Swansea or Vantage Point House, Cwmbran or Ty Elwy St Asaph Senior ICT Application Systems Product Specialist Matrix One, Swansea or Vantage Point House, Cwmbran or Ty Elwy St Asaph

Band 7 Paediatric Dysphagia SLT with £2000 Welcome Bonus! We are looking for a permanentBand 7 Paediatric Dysphagia Speech & Language Therapistto join ourCommunity Childrens Therapy Team in West Essex,covering Uttlesford, Harlow and Epping Forest. You willjoin our award winning Essex Child and Family Wellbeing Service, where we are trail blazing a new integrated partnership model with Barnardos;a model that drives efficiencies so we can put more people in our services, spending time with children and families to improve health outcomes in the local community. Working in a diverse multidisciplinary team with other dedicated staff, you will benefit from the support of friendly and inclusive colleagues, with access to regular supervision and team meetings. This is a part time role for 30 hours. As this is a community role, it is essential that you hold a valid UK driving licence and have access to a car for work purposes. If you would like to discuss the role further, please contact Sarah Eaton via email:. Main duties of the job As a highly specialist dysphagia therapist in our Childrens Speech and Language Therapy Service, you will: Be responsible for leading our service provision in West Essex at universal, targeted and specialist levels. Manage and develop the dysphagia service through leading on relevant projects and initiatives. Provide highly specialist assessment and management of infants, children and young people aged 0-19 with dysphagia across community settings and in local specialist educational provisions. Provide clinical supervision and line management to less experienced members of the team. Work closely within the wider Essex Child and Family Wellbeing Service including the Community Nursing Team, the Healthy Family Team, Paediatric Community Dietitian Service, Physiotherapy and Occupational Therapy Services and Community Paediatricians as well as external colleagues and partners in Health, Education and Social Care. For a full list of responsibilities, please see attached job description About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit Job responsibilities Our ideal candidate will: Have a degree qualification or equivalent in Speech and Language Therapy Have post qualification training and experience in dysphagia. Be registered with the Health and Care Professionals Council and Royal College of Speech and Language Therapy. Have access to regular clinical supervision and ongoing continued professional development including through access to external clinical networks. Recognise and celebrate clinical excellence steered by evidence-based practice. Training/experience with infant dysphagia is desirable As this is a community role, it is essential that you hold a valid UK driving licence and have access to a car for work purposes. For a full list of criteria, please see the attached job description. This role is flexible in terms of location, with the opportunity to work in the Uttlesford, Harlow or Epping Forest area. As a Highly Paediatric Specialist Band 7 Dysphagia Speech & Language Therapistyou will be part of our valued team, receiving access to exclusive rewards and benefits including: Band 7 AfC Salary with NHS Pension and full Agenda for Change terms and conditions Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly named CRB) to check for any previous criminal convictions.

Digital Project Delivery Officer Band 5 - £35,763 - £43,466 per annum (inc HCAS) Bromley Healthcare is seeking a motivated and proactive Digital Project Delivery Officer to support the delivery of digital transformation and IT change projects across the organisation. This is an exciting opportunity to contribute to meaningful system improvements that enhance patient experience and support our clinical and non-clinical teams. You will work on a range of small to medium digital projects, taking responsibility for delivering assigned workstreams under the guidance of the Digital Programme Manager or Digital Transformation Lead. Projects may include new digital applications, IT modernisation initiatives, cyber security enhancements, and improvements to digital workflows. We're looking for a proactive, digitally-curious individual who is passionate about improving services and user experience through smart, user-focused technology. The ideal candidate will be an organised problem-solver with strong communication skills, able to work collaboratively across teams while confidently managing their own workload in a fast-paced, evolving digital environment. Job summary Digital Project Delivery Officer Band 5 - £35,763 - £43,466 per annum (inc HCAS) Bromley Healthcare is seeking a motivated and proactive Digital Project Delivery Officer to support the delivery of digital transformation and IT change projects across the organisation. This is an exciting opportunity to contribute to meaningful system improvements that enhance patient experience and support our clinical and non-clinical teams. You will work on a range of small to medium digital projects, taking responsibility for delivering assigned workstreams under the guidance of the Digital Programme Manager or Digital Transformation Lead. Projects may include new digital applications, IT modernisation initiatives, cyber security enhancements, and improvements to digital workflows. We're looking for a proactive, digitally-curious individual who is passionate about improving services and user experience through smart, user-focused technology. The ideal candidate will be an organised problem-solver with strong communication skills, able to work collaboratively across teams while confidently managing their own workload in a fast-paced, evolving digital environment. Main duties of the job Manage project workstreams for small to medium projects that will run concurrently. Undertake business analysis, process mapping, requirements gathering and stakeholder engagement. Monitor risks, issues and progress through tools such as Celoxis. Support procurement activity and evaluation of digital products. Produce documentation including business cases, specifications, project plans and benefits analysis. Coordinate change management activities, workshops and staff engagement. Assist with user acceptance testing, pilot activity and quality audits. About us Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups. Compensation is contingent upon NHS experience and current banding/pay point. We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings. Job description Job responsibilities 1. Responsible for managing allocated project workstreams for small to medium size projects, which will run concurrently, typically to deliver a specific product or transformation via a multi-disciplinary team. This will involve planning a broad range of complex activities where a level of uncertainty will need to be managed. 2. Identify project needs and requirements, agree these with relevant manager and feed into the programme/portfolio process to enable resources to be appropriately allocated. 3. Undertake business analysis, process mapping, requirements gathering, stakeholder engagement, reporting, business case development and other change delivery tasks as assigned by line manager. 4. Identify obstacles within the project pathway and help the team to overcome them, taking learning from previous digital project delivery. 5. Manage issues, risks and deviations to plan to ensure that projects are delivered to schedule, ensuring that issues, risks and any mitigations are recorded on Celoxis. To escalate concerns or issues to relevant manager as necessary. 6. Deliver projects and products using the appropriate project management methodology, learning & iterating frequently to achieve a successful outcome. 7. Assist in the procurement process as determined by the needs of the project. This includes when needed, participating in the evaluation of digital IT products and coordinating stakeholders to ensure procurement timescales are met. 8. Prepare reports for budget and financial management and work with relevant manager to finalise project spend and recharging activity. Monitor expenditure on the project budget tracker, highlighting and escalating any concerns when identified. 9. Accurately complete all project management processes/tools including business cases, specifications, project plans, benefits analysis, and risk and issue logs and ensure relevant information is captured on Celoxis. 10. To manage the completion of relevant documentation for all allocated projects to assist in providing project updates. 11. Provide input and updates to relevant project managers on project progressions and escalate issues that are seen as risks which could impact on the project deadlines and timescales. 12. Undertake gap and operational impact analyses that contribute to process mapping and organisational readiness for digital deployments. 13. Identify, source and manipulate data, which may be complex, in support of project planning and measurements to support projects. 14. Review and propose changes to project management policies, processes and procedures. 15. Coordinate change management activities, including organising workshops with key stakeholders, using effective communications and engagement and ensuring staff are brought along the change journey. On occasion there will be the need to impart unwelcome news to stakeholders e.g. changes to timescales or additional work required to meet tight deadlines. 16. To liaise with clinical and non-clinical groups to understand and achieve key strategic outcomes and decisions where there may be differences of opinion and conflict on how best to achieve outcomes. 17. Undertake analysis of users requirements, document the design and decisions, including business process changes. Liaise with system suppliers or internal development teams to configure systems to demonstrate the options to deliver the requirements and associated benefits. 18. To support the benefits identification and realisation process involved in implementing digital improvements in liaison with the divisions. 19. To assist with user acceptance testing for the various phases of system implementation ensuring the application is fit for purpose and meet the quality expectations 20. To be responsible for reporting any regression testing issues raised and ensuring correction accordingly. 21. Support when piloting new developments and performing a quality audit from the pilot and feedback any proposed quality issues and recommendations to improve the quality 22. Coordinate and support with the delivery of any staff training required to support successful project implementation. 23. To achieve implementation and roll out of project workstreams, there will be a requirement on occasion to work outside of normal working hours i.e. in the evenings or at weekends. 24. Manage the intranet pages for the digital change and digital transformation teams ensuring web pages are regularly updated to display accurate information on project progress and news updates are shared with colleagues. 25. To work collaboratively with Communications and Engagement to ensure that any patient facing digital changes are updated on the BHC website and contribute to any Communications and Engagement strategy plans. 26. Offer assistance and guidance to other team/department members, actively working as part of a learning culture to ensure lessons learned are shared with colleagues to support continued service improvement. 27. To serve as an ambassador of digital systems to all users and other stakeholders, advocate and ease the management of change and adoption for new systems. Person Specification Qualifications Essential Degree or equivalent qualification in relevant discipline, or equivalent industry experience Desirable Business Analyst and/or Project Management qualification Training Essential Evidence of Continuing Professional Development Additional Requirements Essential Able to work evenings & weekends on occasions Can travel between sites Desirable Car driver with valid UK licence Experience Essential . click apply for full job details

A leading healthcare provider is seeking a skilled Quality Manager for Radiation Oncology Services in London. This full-time role involves overseeing compliance with standards and ensuring high-quality patient care. Key responsibilities include acting as a Medical Physics Expert, providing scientific support, and managing relationships with stakeholders. Candidates should have postgraduate education and relevant experience in radiotherapy or oncology environments. This competitive position includes various benefits like private healthcare and pension contributions.

Alliance Psychological Services is a leading local mental health provider delivering psychological support and emotional well-being services in a range of settings. Our Children, Young People and Family Service provides support for children's mental health on behalf of and in partnership with Northeast and North Cumbria Integrated Care Board (ICB) Tees Esk and Wear Valley NHS Foundation Trust (TEWV) and other local organisations including the voluntary sector. Collectively we work together using theiThrive framework to improve mental health services and make them more accessible for children and young people in Tees Valley. Our mission is to help families navigate the mental health system so they can get the right support when they need it. We want to make sure everyone gets the help they deserve for better outcomes. We are looking for a data analyst to join our busy team. This role is part time up to a maximum of 22.5 hours per week, hours can be discussed at interview. Main duties of the job The postholder will support the Operational Manager in providing accurate data to effectively manage Alliance Children, Young People and Families (CYPF) and Alliance+ Services. They will work closely with the Senior Leadership team (SLT) to ensure the information provided is appropriate and meaningful to effectively manage their pathways within the service. The postholder will support with reporting and undertake audits to ensure high levels of data compliance including completing the necessary follow-up work. This position may require flexible hours between 8am until 6pm on weekdays with both office and remote working. You must have the right to work in the UK as we do not offer sponsorship for visas. About us We offer first rate training & development opportunities, 38 days annual leave pro rata, rising 1 day every 5 years of service (& the option to purchase additional AL) EAP health scheme including costs towards opticians, dentist, physio and shopping discounts plus a 3% contributory pension scheme. We also offer lots of health & wellbeing initiatives for our staff & promote flexible working for a positive work life balance. Alliance is committed to promoting equal opportunities in employment practice & service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and the Better Health at Work Bronze award. We are committed to the National Living Wage. Alliance Psychological Services follows safer recruitment for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of this role a basic criminal records disclosure will be sought in the event of a successful application. We monitor the use of AI , if applicants have used it they should declare it. AI-generated content may lack detail and not address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively. Job responsibilities Main Duties and Responsibilities: Ensuring high levels of data compliance through the use of reports and other tools to improve quality Routine checking and inputting of data on our case management system IAPTUS Identify and investigate anomalies and initiate corrective action as required Provide regular reports on performance and quality information to the SLT. Set up reports and provide data for the team as requested for both routine and ad hoc information requests Support timely submission of national data sets and other required contract reporting within the respective timelines Keep up to date with required data set changes and share learning with the team Review the care pathway to ensure the existing processes and procedures are fit for purpose and identify any efficiencies or changes and improvements required. Support capacity and workforce planning with the Management team Maintain up to date knowledge of NHS data definitions/standards and attend training as appropriate Undertake any other additional duties appropriate to the post as requested. Safeguarding Responsible for safeguarding children and vulnerable adults by promoting the welfare of service users at all times and operating within local policies and procedures. Under guidance and support taking appropriate safeguarding action to protect children and vulnerable adults at risk of significant harm. Under guidance and supervision to identify and support families in accessing Early Help Services To share appropriate information with other agencies regarding the service users wellbeing and progress keeping within the boundaries of Confidentiality and Information sharing protocols. Confidentiality In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff and others. They may also have access to information relating to Impact as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to clients, carers, staff, other healthcare workers or Impact business may only be divulged to authorised persons in accordance with Impact policies and procedures relating to confidentiality and the protection of personal and sensitive data. This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in developing the role in accordance with changes in Impacts organisational objectives and priorities. 6. Organisational Responsibilities Values and behaviours To demonstrate and be a role model for Alliances values, to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide. Health, Safety and Wellbeing To take responsibility for health, safety, and wellbeing in accordance with Alliances policies and procedures. Equality and diversity To promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice. Confidentiality To work in a way that does not divulge personal and/or confidential information and follow Alliances policies and procedures in relation to data protection and security of information. Performance Management To promote a culture whereby performance management is ingrained, and the highest standards and performance are achieved by all. Ensure that mandatory training commitments are met and that the postholder keeps up to date with Alliances policies and procedures. Contribute to Alliances Appraisal processes to ensure continuous learning and improvement and to increase organisational performance. Person Specification Qualifications Educated to degree level (relevant to data/information analysis) Experience in a similar analytical role Experience of managing and reporting on large sets of data within a case management system Excellent IT skills including advanced knowledge of Excel. Management reporting skills Attention to detail Ability to manage own workload and work to deadlines Manage multiple workstreams in a busy environment. Previous experience in NHS/healthcare Understanding of mental health services Experience of using patient management systems Knowledge of IAPT performance and quality indicators Personal Qualities High level of motivation. Ability to work within a team and foster good working relationships. Ability to work under pressure and alone at times. Interest in data and systems. Regard for others and respect for individual rights of autonomy and confidentiality. High level of organisation skills. Flexible and adaptable. Act in ways that support equality and promotes diversity. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

A health care organization in the Tees Valley area is seeking a Programme Lead for Governance and Data. This role involves providing expertise in data management and compliance. The post holder will work closely with various senior leaders to improve quality and safety through effective governance. The ideal candidate will possess strong analytical skills and significant experience in a senior management context. This position is on a Bank basis, requiring flexible hours as needed.

A community healthcare provider in Bolton is seeking an Integration Specialist to support the management of their enterprise integration architecture. The successful candidate will have significant experience building HL7 interfaces and using middleware messaging tools. This role requires strong knowledge of Sunrise Clinical Manager. The position offers opportunities for continued professional development within a supportive team environment.

A reputable healthcare provider in Taunton is offering a position for an Eating Disorder Locality Lead to support high-quality care for adults with eating disorders. The successful candidate will lead a multidisciplinary team, conduct assessments, manage caseloads, and contribute to service development while fostering professional growth. Applicants must have relevant nursing qualifications and experience in mental health provision. This role promises a commitment to ongoing training and a supportive work environment.

Go back Surrey and Borders Partnership NHS Foundation Trust B4 Senior Administrator The closing date is 03 February 2026 An exciting opportunity has arisen for a full-time Senior Administrator to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as a Senior Administrator at CYPS Community Team Northeast Hampshire. We are a community-based service, providing specialist treatment and support for people who have moderate to severe mental health difficulties living in the Hart and Rushmoor areas who are registered with a local GP. The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team. This is a great opportunity, if you would like to be part of forward-thinking team. You will need to have good organisational and interpersonal skills, an eye for detail and experience in a busy office environment. We are looking for a person who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team. If you are successful at the interview, you will attend an admin assessment remotely on a date agree by the HR office. Please note that the assessment may not schedule on the same date of interview. Main duties of the job The post includes Supervising and Appraising Band 3 Administrative colleagues, general office duties consisting of inputting patient details on electronic record system (SystmOne), using ESR systems, supporting clinical staff, filing, photocopying, sorting post, scanning and uploading documents, liaising with patients, GPs and medics, stationary & clinical supplies, scribing various meeting notes dealing with enquiries by email and letter, telephone and typing letters. There will be a requirement to work with databases including Microsoft Excel and Power BI. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne and ESR would be desirable. Please see the Job description for full details About us Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey and Hampshire are beautiful counties lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Please note that we reserve the right to close posts as soon as sufficient applications are received. We look forward to receiving your application! Job responsibilities Please check the job description and personal specification document for more information on the requirement for this job. Person Specification Qualifications NVQ Level 4 in Business Admin or relevant experience Ability to work alongside other professionals/engage in integrated working to deliver high quality care and services Experience 4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures Work in Health care Previous experience working in NHS Experience using Microsoft Excel and/or Power BI Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Surrey and Borders Partnership NHS Foundation Trust £28,860 to £31,671 a yearIncl. 5% Fringe HCAS, pa, pro rata.

A healthcare provider in Hemel Hempstead is seeking a dedicated Patient Services Manager to enhance patient experience and ensure efficient operation of the GP practice. The ideal candidate will have strong administrative background, excellent IT skills including EMIS experience, and proven leadership abilities. Key responsibilities include overseeing administration teams, managing patient appointments, and driving service improvements. This role offers an opportunity for career progression in a supportive environment focused on high-quality patient care.

A major healthcare provider in the UK seeks a motivated operational manager for the Band 8A Service Manager role. This position involves managing resources across three Critical Care Units while supporting operational performance and quality improvement initiatives. The ideal candidate will have at least 3 years of NHS management experience and a degree or equivalent. This is a full-time, permanent position offering a salary range of £55,690 to £62,682 per annum, pro rata, in Manchester.

A leading oncology centre in Greater London seeks a PACS and Radiology IT Systems Administrator to support imaging IT systems. The role requires a degree level education and experience in clinical IT. Responsibilities include monitoring system performance, managing data integrity, and providing training to staff. Ideal candidates should possess excellent communication and organisational skills. This position offers opportunities for professional development and a positive work environment, contributing to the future of diagnostic imaging services.

A regional healthcare provider in Bishop Auckland is seeking a Discharge Facilitator for Ward 16. In this role, you will support safe and effective patient discharges, working closely with various teams and families to ensure smooth transitions. Candidates must have excellent communication skills, the ability to learn quickly, and experience in a hospital setting. This is an exciting opportunity to contribute to patient care in a dynamic environment, ensuring quality discharge planning and compliance with Trust standards.

A local health foundation in Cheltenham is seeking a Dementia Education Facilitator to deliver high-quality dementia training. The part-time role requires skills in training, understanding dementia care principles, and the ability to engage diverse audiences. Candidates should have experience supporting people with dementia and developing training programs. The position offers a salary range of £38,682 to £46,580 per annum, pro-rata. Join a dedicated team committed to improving dementia education across the region.

Overview Digital Experience & Improvement Manager at Surrey and Borders Partnership NHS Foundation Trust. The closing date is 15 February 2026. This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints. Shortlisted candidates will be invited to participate in a full assessment centre. This will inform us as to who will proceed through to the formal interview stage. Main duties of the job This role will be responsible for ensuring that our product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities; encouraging and promoting site visits and diverse user-engagement methodologies. This role will, additionally, seek to use these engagement insights to develop a future-facing, innovation roadmap. The post holder will have an excellent level of understanding of user research methods, business analysis and best practices of user-centred design. You will be required to work in the office 3 days per week. About us Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well. We are one of the top 10 Mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Please note that we reserve the right to close posts as soon as sufficient applications are received. Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. Applicants must have the right to work in the UK for the duration of the role. We look forward to receiving your application! Job responsibilities Please check the job description and personal specification document for more information on the requirement for this job. Person Specification Qualifications Degree in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience Evidence of recent and relevant continuing professional development Experience Experience of utilising feedback and engagement to produce tangible work packages that leverage both existing capabilities alongside potential innovations to provide guidance and steering to leadership team. Extensive leadership experience in digital research, user-centred design, or business analysis, including at a strategic level. Detailed experience of working simultaneously on multiple engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels Demonstrable understanding of varied communication channels, their impact, limitations, risks and opportunities, and good experience in their use Demonstrate excellent levels of written and verbal communication, with the ability to explain complicated issues fluently and persuasively Demonstrate a good ability to deliver at pace in complex environments Demonstrable experience of using a range of communications and engagement approaches and channels such as digital platforms, in-person event and written publications Proven track record of shaping and delivering organisation-wide engagement through business analysis and/or research programmes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Surrey and Borders Partnership NHS Foundation Trust Address Trust Headquarters, 18 Mole Business Park, Salary: £57,888 to £64,880 per year including fringe HCAS Contract Permanent Working pattern Full-time Reference number 667-A-CORP Job locations Trust Headquarters, 18 Mole Business Park,

A prominent NHS Trust in Greater London is seeking a CAMHS Senior Administrator and Referral Coordinator to provide comprehensive administrative support for their clinical team. The successful candidate will manage patient information, assist in scheduling, and provide excellent communication to families and professionals. The role requires strong organisational skills and experience in a similar position, ideally within a mental health context. Competitive salary range of £33,094 to £36,195 per annum with flexible working options is offered.

Senior Administrator - Hattersley Group Practice gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen in our Hattersley Group Practice for a Senior Administrator. Hattersley practice is situated few minutes from the M67 motorway and offers free on-site car parking. The practice has a list size of approximately 5200 patients and has served the community of Hyde for over 30 years. The role will involve collaboratively working within the wider organisation of our neighbouring gtd practices along with Hyde Primary Care Network and our community services so excellent communication and networking skills are required. The successful candidate will provide senior administrative support as directed for all members of the team providing a focal point for communication within the service and with external agencies. You will ensure administrative and clerical duties are carried out within gtd healthcare and practice guidelines and policies. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients. This is a full time, permanent position, 37.5 hours per week, Monday to Friday 10:30 to 18:30. Main duties of the job To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times. To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity. To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required. Summarise new and existing patient notes following appropriate training. To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries. To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training. To liaise and arrange meetings as required and to attend meetings and take minutes. Ensure adherence at all times to the requirements of the Data Protection Act. To assist with the gathering of statistics and information when required. Have a good understanding and knowledge of all reception duties and provide training to other staff when required. Act as a chaperone for general examinations if requested following appropriate training. Deal with general enquiries and explain procedures as requested. Undertake reception cover if necessary due to staff absence. For further details, please refer to the job description attached. About us At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services. We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare. Benefits package As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including: working for a values-led organisation; Real living wage employer; supporter of the Greater Manchester Good Employment Charter; access to Stream, which provides flexible, on-demand access to stream your pay during the month; salary sacrifice car benefit scheme; 30 days annual leave, rising to 32 after five years of continuous service; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcare wellbeing initiatives; opportunity to become part of an employee owned organisation; gtd healthcare social and fun activities; cycle to work scheme; NHS staff discounts, a free Blue Light Card and Health Service Discounts; access to an employee assistance programme. Job responsibilities Administrative Duties To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times. To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity. To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required. Summarise new and existing patient notes following appropriate training. To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries. To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training. To liaise and arrange meetings as required and to attend meetings and take minutes. Ensure adherence at all times to the requirements of the Data Protection Act. To assist with the gathering of statistics and information when required. Have a good understanding and knowledge of all reception duties and provide training to other staff when required. Act as a chaperone for general examinations if requested following appropriate training. Deal with general enquiries and explain procedures as requested. Undertake reception cover if necessary due to staff absence. Open up premises at the start of the day, if first to arrive, de activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions. The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include: Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity. Taking responsibility for own development and learning by following through objectives set at appraisal.Ensure attendance at identified training events. Attend induction training, mandatory training and mandatory updates as required. Attendance at meetings. Support the induction and training of new members of staff in reception procedures. Quality The post holder will strive to maintain quality within the Practice by: Alerting other team members to issues of quality and risk. Assessing own performance and taking accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources. Other duties: Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation. Person Specification Skills and Attributes Excellent organisational skills. Excellent communication skills verbal and written. Polite, pleasant & professional interpersonal manner, both on the telephone and in person. Able to work effectively as part of a team. Able to work on own initiative & problem solve within own area of work. An understanding, acceptance & adherence to the need for strict confidentiality. Able to work without direct supervision and determine own work priorities. Able to work under pressure. Able to liaise effectively with a range of individuals/services within the practice, within gtd healthcare and externally. Excellent computer and IT skills. Good standard of word processing and keyboard skills. Good knowledge of medical terminology and read coding. Able to maintain an accurate and thorough approach to work. Able to work to set standards, policies & procedures. Interest & aptitude for learning new skills. Willingness to actively engage in appraisal, personal development and training. Awareness of diversity issues & able to work in a nondiscriminatory manner. Flexible approach to undertaking a wide variety of tasks. Flexible approach to working hours, willingness to work antisocial hours, shifts, cover at other practices as required. Statistical & data analysis skills. Experience Working in a GP Practice. Working in a busy public reception environment. Working with Clinical software e.g. EMIS. Reception & clerical duties. Supervision of staff. Using computer office programmes. Dealing with the public/patients. . click apply for full job details