Business Development Manager (New Business MSP Hunter) Location: Camberley Salary: Up to £65,000 + attractive commission scheme We are recruiting a driven Business Development Manager to join our sales team. This is a proactive new business hunter role focused on winning new managed service provider (MSP) clients in the Surrey region. Key Responsibilities: Proactively hunt for new business opportunities through cold outreach, networking, LinkedIn, referrals, and local events. Build and manage a strong sales pipeline of qualified leads. Conduct discovery meetings, present tailored managed IT, cloud, and cyber security solutions. Negotiate and close new deals to meet or exceed sales targets. Work closely with pre-sales and delivery teams for smooth client onboarding. Requirements: Proven track record in new business sales (hunter role) within MSP, IT services, or technology solutions. Strong experience with cold/warm calling, lead generation, and closing B2B deals. Excellent communication, presentation, and negotiation skills (C-suite level). Self-motivated, resilient, and target-driven. Good knowledge of managed IT services, cloud, and cyber security (advantage). Full UK driving licence and willingness to travel for client meetings. What we offer: Competitive base salary up to £65,000 (depending on experience) + commission. Strong benefits package including pension contribution, life assurance, employee assistance programme, health support, birthday day off, and more. Supportive team environment with opportunities for career progression. We are an equal opportunities employer.
14/07/2026
Full time
Business Development Manager (New Business MSP Hunter) Location: Camberley Salary: Up to £65,000 + attractive commission scheme We are recruiting a driven Business Development Manager to join our sales team. This is a proactive new business hunter role focused on winning new managed service provider (MSP) clients in the Surrey region. Key Responsibilities: Proactively hunt for new business opportunities through cold outreach, networking, LinkedIn, referrals, and local events. Build and manage a strong sales pipeline of qualified leads. Conduct discovery meetings, present tailored managed IT, cloud, and cyber security solutions. Negotiate and close new deals to meet or exceed sales targets. Work closely with pre-sales and delivery teams for smooth client onboarding. Requirements: Proven track record in new business sales (hunter role) within MSP, IT services, or technology solutions. Strong experience with cold/warm calling, lead generation, and closing B2B deals. Excellent communication, presentation, and negotiation skills (C-suite level). Self-motivated, resilient, and target-driven. Good knowledge of managed IT services, cloud, and cyber security (advantage). Full UK driving licence and willingness to travel for client meetings. What we offer: Competitive base salary up to £65,000 (depending on experience) + commission. Strong benefits package including pension contribution, life assurance, employee assistance programme, health support, birthday day off, and more. Supportive team environment with opportunities for career progression. We are an equal opportunities employer.
Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system Diagnose and resolve 1st line tickets within agreed target resolution times Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle Deliver outstanding customer service and a positive experience at all times Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes Liaise with third-party vendors and partners to resolve complex issues When required, take on the dispatch role - allocating incoming requests and balancing team workloads What We're Looking For Excellent customer service, telephone, and client-facing skills Previous experience providing IT support (1st line or helpdesk) Strong troubleshooting skills with Windows OS and Microsoft Office Hands-on experience (or solid understanding) of Active Directory , Group Policy , DNS , Office 365 , and SharePoint A keen interest in networking technologies Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.) Clear verbal and written communication skills - able to explain technical issues to users of all skill levels A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study Strong team player who is also highly self-motivated Calm, professional approach when dealing with difficult or demanding situations What We Offer Hybrid working arrangement (3 days a week office, 2 days remote) Opportunity to work with a variety of clients across different industries A supportive, enterprising team environment that values performance, service, and continuous improvement Occasional travel to client sites for hands-on support If you're a customer-focused IT professional who loves troubleshooting, helping people, and growing your technical skills, we'd love to hear from you. Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.
14/07/2026
Full time
Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system Diagnose and resolve 1st line tickets within agreed target resolution times Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle Deliver outstanding customer service and a positive experience at all times Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes Liaise with third-party vendors and partners to resolve complex issues When required, take on the dispatch role - allocating incoming requests and balancing team workloads What We're Looking For Excellent customer service, telephone, and client-facing skills Previous experience providing IT support (1st line or helpdesk) Strong troubleshooting skills with Windows OS and Microsoft Office Hands-on experience (or solid understanding) of Active Directory , Group Policy , DNS , Office 365 , and SharePoint A keen interest in networking technologies Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.) Clear verbal and written communication skills - able to explain technical issues to users of all skill levels A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study Strong team player who is also highly self-motivated Calm, professional approach when dealing with difficult or demanding situations What We Offer Hybrid working arrangement (3 days a week office, 2 days remote) Opportunity to work with a variety of clients across different industries A supportive, enterprising team environment that values performance, service, and continuous improvement Occasional travel to client sites for hands-on support If you're a customer-focused IT professional who loves troubleshooting, helping people, and growing your technical skills, we'd love to hear from you. Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
14/07/2026
Full time
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
BDM Award Winning Digital Agency Surrey Do you want to work for a well-established award-winning Digital Agency based in the heart of Surrey? Do you have experience selling digital and web-based solutions to both Enterprise & Mid-Market C-Level leaders? If the answer to both questions is yes, then read on as this could be your next role. The ideal candidate will have the following skills and experience; - • 4 years acquisition sales experience selling digital solutions (SEO, PPC, etc.) • Proven experience of hunting for new business • Must have worked in a Digital Agency and understand how to sell full range of solutions • Experience of selling to businesses, ideally sold in to the tech sector • Proven track record in meeting and exceeding targets • Excellent presentation skills • Self-motivated person who is happy to work in a small, driven team If you are keen to know more and would like to discuss the role in more detail, please contact Thames 360 for more information. BDM Award Winning Digital Agency Surrey
01/10/2021
Full time
BDM Award Winning Digital Agency Surrey Do you want to work for a well-established award-winning Digital Agency based in the heart of Surrey? Do you have experience selling digital and web-based solutions to both Enterprise & Mid-Market C-Level leaders? If the answer to both questions is yes, then read on as this could be your next role. The ideal candidate will have the following skills and experience; - • 4 years acquisition sales experience selling digital solutions (SEO, PPC, etc.) • Proven experience of hunting for new business • Must have worked in a Digital Agency and understand how to sell full range of solutions • Experience of selling to businesses, ideally sold in to the tech sector • Proven track record in meeting and exceeding targets • Excellent presentation skills • Self-motivated person who is happy to work in a small, driven team If you are keen to know more and would like to discuss the role in more detail, please contact Thames 360 for more information. BDM Award Winning Digital Agency Surrey
Business Development Manager Cloud Services London / South Are you looking for a new role where you have the autonomy to write your own pay cheque? Are you looking to be part of a growing organisation who have their finger on the pulse with current technology trends and offer a best in class service, if the answer is yes then read on! This agile cloud services provider are now looking for an experienced Business Development Manager to grow their UK Market share. The role will be a remote based contract and the ideal candidate will have the option of working in the London, Berkshire and Brighton Offices. The ideal candidate will have the following skills and experience;- • Proven successful commercial experience of achieving targets within a strategic sales environment, incorporating value/solutions service selling ideally within the IT/ Technology sector (e.g. IT/ software/ ecommerce services, web/ application/ platform hosting, managed services, virtualization, datacentre, SaaS, Cloud computing, Co-location, ISP) • Excellent rapport building skills via the phone, email and face to face to ensure the effective delivery of proposals • Excellent communication skills, both verbal and written • Use of Social Media platforms (i.e. LinkedIn & LinkedIn Navigator) • Detail oriented, driven and tenacious strong in self-motivation • Lead development using social media and various channels If you feel you have the right experience and you would like to know more, please contact Thames 360 for more information Business Development Manager Cloud Services London / South
14/09/2021
Full time
Business Development Manager Cloud Services London / South Are you looking for a new role where you have the autonomy to write your own pay cheque? Are you looking to be part of a growing organisation who have their finger on the pulse with current technology trends and offer a best in class service, if the answer is yes then read on! This agile cloud services provider are now looking for an experienced Business Development Manager to grow their UK Market share. The role will be a remote based contract and the ideal candidate will have the option of working in the London, Berkshire and Brighton Offices. The ideal candidate will have the following skills and experience;- • Proven successful commercial experience of achieving targets within a strategic sales environment, incorporating value/solutions service selling ideally within the IT/ Technology sector (e.g. IT/ software/ ecommerce services, web/ application/ platform hosting, managed services, virtualization, datacentre, SaaS, Cloud computing, Co-location, ISP) • Excellent rapport building skills via the phone, email and face to face to ensure the effective delivery of proposals • Excellent communication skills, both verbal and written • Use of Social Media platforms (i.e. LinkedIn & LinkedIn Navigator) • Detail oriented, driven and tenacious strong in self-motivation • Lead development using social media and various channels If you feel you have the right experience and you would like to know more, please contact Thames 360 for more information Business Development Manager Cloud Services London / South
