THAMES 360

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive - £26,000 - £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview Company Name is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform - an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates and resolution within defined SLAs. Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support. Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing). Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required. Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation. User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes. Process Adherence: Follow ITIL best practices for incident and request management, contribute to the knowledge base, and help identify recurring issues for proactive resolution. Required Skills & Qualifications Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred. Technical Knowledge: Solid foundational understanding of: Windows/macOS operating systems Basic networking (IP addressing, Wi-Fi connectivity, DNS basics) Microsoft 365/Office suite troubleshooting Hardware peripherals and basic diagnostics Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation - able to explain technical concepts clearly to non-technical users. Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential - full training provided. Other: Comfortable working in a fast-paced environment; reliable with attention to detail; basic familiarity with ticketing systems (experience with HaloITSM, Jira, ServiceNow, or similar is a bonus). Desirable Attributes ITIL Foundation awareness Experience with remote support tools Willingness to learn and progress to higher-level support roles Flexible approach to working hours if shifts are required What We Offer Competitive salary with performance reviews and potential bonuses Comprehensive training on HaloITSM and broader IT tools Clear career progression opportunities (e.g., to 2nd Line Support) Pension scheme, generous holiday allowance, and employee perks Modern, collaborative team environment in a growing organisation Opportunity to work with leading ITSM technology in a supportive setting If you're enthusiastic about starting or building your IT support career, enjoy helping people, and thrive in a role where every day brings varied challenges - we want to hear from you! Apply Now Please send your CV

IT Infrastructure & Support Manager An established organisation is seeking an experienced IT Infrastructure & Support Manager to provide leadership and operational oversight of IT infrastructure and support services within an office-based environment. The role is responsible for the availability, performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware , Kubernetes and Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption. Operating within an ISO 27001-aligned information security framework , the role carries responsibility for infrastructure risk management, vulnerability remediation, backup, disaster recovery and business continuity planning. The successful candidate will demonstrate strong technical and people leadership, experience managing structured IT services, and the ability to align infrastructure investment and service delivery with wider business and security objectives.

Job Description: Third Line Support Engineer (Senior Infrastructure & Support Specialist) Job Title: Third Line Support Engineer Department: IT Reporting To: Head of IT Infrastructure / IT Manager Location: Banbury (Office-based) Job Type: Permanent, Full-time Salary: Competitive + benefits (DOE) Main Job Purpose We are seeking an experienced Third Line Support Engineer to provide advanced technical support, own complex infrastructure issues, and ensure the high availability, security, and performance of critical IT systems. This senior hands-on role focuses on resolving escalated incidents, maintaining and optimising virtualised and containerised environments (VMware, Kubernetes), supporting core business databases (Progress OpenEdge SQL), and contributing to infrastructure projects and continuous improvement. You will act as the escalation point for the IT Service Desk, drive root-cause analysis, implement proactive fixes, and support business-critical systems with minimal downtime. Key Responsibilities Advanced Technical Support & Incident Resolution Own and resolve complex, escalated incidents and problems from Level 1/2 support, ensuring rapid diagnosis and permanent fixes. Provide deep technical troubleshooting across servers, networks, cloud platforms, virtualisation (VMware), container orchestration (Kubernetes), and Progress OpenEdge databases. Perform root-cause analysis on recurring or high-impact issues and implement preventive measures. Maintain high availability of critical systems through proactive monitoring, patching, updates, and performance tuning. Infrastructure Management & Optimisation Design, implement, maintain, and support virtualised environments (VMware) and containerised workloads (Kubernetes). Manage and optimise core business systems, including Progress OpenEdge databases - monitoring, backups, tuning, and recovery. Ensure infrastructure is secure, well-documented, compliant with security standards, and regularly patched/updated. Support disaster recovery, business continuity planning, and testing of backup/restore procedures. Project & Change Delivery Lead or contribute to infrastructure-related projects, upgrades, migrations, and new technology deployments. Define technical scopes, coordinate with internal teams and external vendors, and ensure delivery on time, within budget, and with minimal operational impact. Collaborate across departments to integrate new systems and minimise disruption. Service Desk & Team Support Act as escalation point and mentor for Level 1/2 support engineers, sharing knowledge and providing technical guidance. Assist in developing and refining SLAs, KPIs, and support processes to drive continuous improvement. Contribute to the knowledge base with detailed resolution articles and best practices. Risk, Security & Compliance Identify and mitigate infrastructure risks and vulnerabilities. Ensure adherence to security policies, standards, and regulatory requirements. Work with vendors and partners on advanced support, patching, and security remediation. Essential Skills & Experience Proven senior-level experience in third-line / advanced infrastructure support roles. Strong hands-on expertise in: VMware virtualisation (vSphere, vCenter, ESXi) Kubernetes container orchestration Progress OpenEdge SQL databases (administration, tuning, backups) Server management (Windows/Linux), networking, storage, and cloud platforms Track record of resolving complex technical incidents and delivering root-cause fixes. Experience contributing to infrastructure projects, upgrades, and migrations. Solid understanding of ITIL processes, SLAs, KPIs, and service desk operations. Excellent problem-solving, analytical, and decision-making skills under pressure. Strong communication and documentation abilities (technical and non-technical audiences). Desirable Relevant certifications (e.g., VMware Certified Professional, Kubernetes certifications, ITIL Foundation, Microsoft/Azure, CompTIA Security+, etc.). Experience with monitoring tools, scripting/automation (PowerShell, Bash, Ansible), and disaster recovery planning. Previous mentoring or team leadership exposure. What We Offer Opportunity to work on mission-critical infrastructure in a high-availability environment Competitive salary and performance-related benefits Hybrid working model with flexibility Continuous professional development and certification support Collaborative, technically focused team If you are a technically deep, hands-on senior engineer who thrives on solving complex problems and ensuring system reliability, we'd love to hear from you.

Business Development Executive(BDE) Permanent Location: Reading, Berkshire Salary: £26,000 - £34,000 Start Date: As soon as possible Are you a driven, self-motivated individual with a passion for new business acquisition? Do you thrive on cold calling, building relationships, and filling the sales pipeline with high-quality leads? An exciting opportunity has arisen for an office-based Business Development Executive to join a successful sales team in a dynamic, growing environment focused on business innovation and change. If you have experience in lead generation, particularly within Service Management or IT Services , this could be the ideal next step in your sales career! Key Responsibilities: Generate new leads through proactive cold calling to prospective clients in a global market Follow up on marketing campaigns, engage prospects, and develop them into qualified opportunities for the sales team to close Document, track, and manage all leads and activities accurately in the CRM system (Salesforce) Use targeted, intelligent questioning to engage confidently with senior decision-makers (VPs, Directors, C-suite) Spot opportunities to optimise campaigns and increase lead volume Build in-depth knowledge of our solutions and services to communicate value effectively while aligning with company messaging Nurture longer-term relationships with prospects to keep them warm for future opportunities What we're looking for: Proven experience as a Business Development Representative or similar outbound sales/lead generation role Highly motivated self-starter with a strong track record of meeting (and exceeding) monthly quotas and maintaining high call volumes Comfortable prospecting and cold calling internationally Excellent telephone manner, negotiation skills, and commercial/business acumen Ideally from a Service Management , IT Services , or related background Fluent in English with strong communication skills to build rapport quickly Ability to quickly assess prospect fit and prioritise high-potential leads This is a fantastic chance to join a high-performing team where your efforts directly impact growth. If you're focused, resilient, and ready to hit the ground running, we want to hear from you! Apply now to be considered for this immediate start opportunity.

BDM Award Winning Digital Agency Surrey Do you want to work for a well-established award-winning Digital Agency based in the heart of Surrey? Do you have experience selling digital and web-based solutions to both Enterprise & Mid-Market C-Level leaders? If the answer to both questions is yes, then read on as this could be your next role. The ideal candidate will have the following skills and experience; - • 4 years acquisition sales experience selling digital solutions (SEO, PPC, etc.) • Proven experience of hunting for new business • Must have worked in a Digital Agency and understand how to sell full range of solutions • Experience of selling to businesses, ideally sold in to the tech sector • Proven track record in meeting and exceeding targets • Excellent presentation skills • Self-motivated person who is happy to work in a small, driven team If you are keen to know more and would like to discuss the role in more detail, please contact Thames 360 for more information. BDM Award Winning Digital Agency Surrey

Business Development Manager Cloud Services London / South Are you looking for a new role where you have the autonomy to write your own pay cheque? Are you looking to be part of a growing organisation who have their finger on the pulse with current technology trends and offer a best in class service, if the answer is yes then read on! This agile cloud services provider are now looking for an experienced Business Development Manager to grow their UK Market share. The role will be a remote based contract and the ideal candidate will have the option of working in the London, Berkshire and Brighton Offices. The ideal candidate will have the following skills and experience;- • Proven successful commercial experience of achieving targets within a strategic sales environment, incorporating value/solutions service selling ideally within the IT/ Technology sector (e.g. IT/ software/ ecommerce services, web/ application/ platform hosting, managed services, virtualization, datacentre, SaaS, Cloud computing, Co-location, ISP) • Excellent rapport building skills via the phone, email and face to face to ensure the effective delivery of proposals • Excellent communication skills, both verbal and written • Use of Social Media platforms (i.e. LinkedIn & LinkedIn Navigator) • Detail oriented, driven and tenacious strong in self-motivation • Lead development using social media and various channels If you feel you have the right experience and you would like to know more, please contact Thames 360 for more information Business Development Manager Cloud Services London / South