Integral UK Ltd

JLL Workplace Management in Manchester is seeking an experienced Contract Manager to work with the Account Manager (PFI/PPP) and other stakeholders. You will ensure PFI/PPP and other contracts comply with FM and Project Agreements and statutory regulations, while maximizing revenue and profit opportunities through robust deduction management and lifecycle strategies. You will lead the delivery of FM services, manage HR, health and safety, quality and profitability; develop site policies; ensure

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game changing workplace and facilities management initiatives. You'll also make long lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Role Purpose Responsible for the safe execution of a portfolio of concurrent projects for various sites. As part of the role the Operations Lead must ensure that the projects are delivered to meet JLL & clients standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 standards. PM must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. Responsibilities Responsible for the execution of projects with potential values between £20k to £5m. Provide Health and safety leadership to your site delivery teams and promote behavioural safety improvements. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Manage the projects in accordance with the requirements of the NEC3 Framework Contract. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Ensure our suppliers, sub contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Liaise with the client Project Managers and their appointed consultant Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. Ensure a high level of service is delivered and develop relationships with key stakeholders. Ensure projects are delivered to the agreed contract programme. Ensure works are carried out to high standard complying with relevant British Standards, codes of practice and client Standards. Provide knowledge and support if required to ensure the quality and performance of the works. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information are delivered within the contracted timescales. Communicate using appropriate styles and methods. Project a professional demeanour with colleagues, clients and their customers. Ensure that SharePoint project status is kept up to date across all projects. Ensure that project related CVR information is kept up to date across all projects. Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance. Qualifications and Experience City & Guilds / NVQ construction related qualifications. SSSTS / SMSTS. JIB / BESA. CSCS Card. First Aid. 10 Years experience in the role of a Senior Project Manager or above. Sound level of administration and organisational skills. Practical experience within the building/construction/building services industries. Experience of the management of Health and Safety across multiple sites. Experience of working in occupied buildings/campuses. Sound knowledge of computer software packages within Microsoft Office. Understanding of programming techniques and ability to write programmes. Experience of the use of Asta / Microsoft Projects / Primavera programming software. Experience in the use of Fieldview or similar tablet based quality assurance software.

Integral UK LTD is seeking a Senior Project Manager to oversee a portfolio of projects in the United Kingdom. This role emphasizes health and safety leadership and requires managing both client relationships and project execution. The successful candidate will lead projects valued between £20k and £5m while ensuring compliance with health safety standards. The ideal candidate will have at least 10 years of experience in project management, relevant qualifications, and practical experience in the construction industry.

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game changing workplace and facilities management initiatives. You'll also make long lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Role Purpose Responsible for the safe execution of a portfolio of concurrent projects for various sites. As part of the role the Operations Lead must ensure that the projects are delivered to meet JLL & clients standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 standards. PM must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. Responsibilities Responsible for the execution of projects with potential values between £20k to £5m. Provide Health and safety leadership to your site delivery teams and promote behavioural safety improvements. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Manage the projects in accordance with the requirements of the NEC3 Framework Contract. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Ensure our suppliers, sub contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Liaise with the client Project Managers and their appointed consultant Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. Ensure a high level of service is delivered and develop relationships with key stakeholders. Ensure projects are delivered to the agreed contract programme. Ensure works are carried out to high standard complying with relevant British Standards, codes of practice and client Standards. Provide knowledge and support if required to ensure the quality and performance of the works. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information are delivered within the contracted timescales. Communicate using appropriate styles and methods. Project a professional demeanour with colleagues, clients and their customers. Ensure that SharePoint project status is kept up to date across all projects. Ensure that project related CVR information is kept up to date across all projects. Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance. Qualifications and Experience City & Guilds / NVQ construction related qualifications. SSSTS / SMSTS. JIB / BESA. CSCS Card. First Aid. 10 Years experience in the role of a Senior Project Manager or above. Sound level of administration and organisational skills. Practical experience within the building/construction/building services industries. Experience of the management of Health and Safety across multiple sites. Experience of working in occupied buildings/campuses. Sound knowledge of computer software packages within Microsoft Office. Understanding of programming techniques and ability to write programmes. Experience of the use of Asta / Microsoft Projects / Primavera programming software. Experience in the use of Fieldview or similar tablet based quality assurance software.

Soft Services Manager - Site Based Location: 1 Broadgate, Liverpool Street, London EC2 Working pattern: Full time, fully site-based The Role We're recruiting an experienced Soft Services Manager to lead service excellence in a brand-new, flagship London headquarters. This is a senior, visible role suited to someone who thrives in high-spec environments and brings a strong front-of-house, people-first mindset. The business is entering an exciting period of restructure and consolidation, with multiple London offices being brought together into this flagship site. In this new role, you'll play a key role in ensuring a smooth transition, setting service standards from day one, and delivering a 5 star workplace experience. Position Overview The Soft Services Manager is responsible for overseeing comprehensive cleaning operations at a designated site, ensuring the delivery of exceptional cleaning standards that create a healthy, safe, and welcoming environment for all building occupants. This role emphasizes cleaning service excellence while maintaining oversight of supporting soft services including waste management, pest control and specialised cleaning requirements. Key Responsibilities Cleaning Operations Management Direct and oversee all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialised surface treatments, and periodic intensive cleaning projects. Develop and implement cleaning schedules that optimise coverage while minimising disruption to building operations. Monitor cleaning quality through systematic inspections, occupant feedback, and standardised assessment protocols to ensure consistently high standards across all areas. Quality Control & Standards Establish and maintain rigorous cleaning quality standards aligned with industry best practices and client expectations. Conduct regular quality audits using detailed checklists and photographic documentation to track performance trends. Implement corrective action protocols for areas not meeting standards, working directly with cleaning teams to address deficiencies and prevent recurrence. Cleaning Team Leadership Supervise and develop on site cleaning staff, providing hands on training in proper cleaning techniques, equipment operation, and safety procedures. Create detailed work assignments ensuring optimal coverage of all areas within allocated timeframes. Conduct regular performance evaluations, recognise outstanding work, and implement improvement plans for team members requiring additional support. Cleaning Contract & Vendor Management Manage relationships with cleaning contractors and suppliers, ensuring strict adherence to service level agreements and performance metrics. Monitor contractor performance through daily oversight, documented inspections, and regular performance reviews. Coordinate with procurement teams on cleaning supply orders, equipment maintenance contracts, and specialised cleaning services. Cleaning Technology & Equipment Oversee the selection, deployment and maintenance of cleaning equipment including floor care machines, vacuum systems, pressure washers and specialised cleaning tools. Ensure all equipment is properly maintained, calibrated and operated safely. Evaluate new cleaning technologies and methodologies that could improve efficiency, reduce environmental impact or enhance cleaning outcomes. Chemical Management & Safety Manage the safe storage, handling and application of cleaning chemicals in strict compliance with safety data sheets and regulatory requirements. Ensure all cleaning staff are properly trained in chemical handling procedures and equipped with appropriate personal protective equipment. Maintain accurate chemical inventory records and coordinate with suppliers on product specifications and delivery schedules. Hygiene & Infection Control Implement and oversee enhanced cleaning and disinfection protocols, particularly in high touch areas, washrooms, food service areas and during health emergencies. Stay current with evolving hygiene standards and public health guidelines, adapting cleaning procedures as necessary. Coordinate with health and safety teams to ensure cleaning practices support overall facility hygiene objectives. Waste Management & Recycling Supervise waste collection, sorting and disposal operations to maintain clean, odour free environments while supporting sustainability initiatives. Monitor waste management contractor performance and ensure proper handling of different waste streams including general waste, recycling, confidential waste and specialised disposal requirements. Client Relations & Communication Serve as the primary point of contact for cleaning related concerns, responding promptly to service requests and occupant feedback. Communicate proactively about planned cleaning activities, temporary service modifications and any issues that might impact building operations. Develop positive relationships with facility managers, tenant representatives and building occupants through consistent, professional service delivery. Required Qualifications Education & Experience Minimum 3 5 years of experience in commercial cleaning operations with at least 2 years in a supervisory or management capacity. Demonstrated experience managing large scale cleaning contracts and leading cleaning teams in commercial or institutional environments. Technical Expertise Comprehensive knowledge of commercial cleaning methods, equipment and chemicals across diverse surface types and environments. Understanding of infection control protocols, BICS and environmental regulations affecting cleaning operations. Familiarity with green cleaning practices and sustainable cleaning product alternatives. Experience with cleaning management software and mobile applications for work order tracking and quality documentation. Leadership & Management Skills Proven ability to lead, train and motivate cleaning teams in demanding operational environments. Strong organisational skills with the ability to coordinate multiple cleaning activities simultaneously while maintaining quality standards. Experience conducting performance evaluations, managing disciplinary processes and implementing staff development programmes. Communication & Problem Solving Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders including cleaning staff, building occupants, contractors and senior management. Strong problem solving capabilities with a proactive approach to identifying and resolving cleaning challenges before they impact service quality. Customer service orientation with the ability to handle complaints professionally and implement effective solutions. Physical Requirements & Certifications Ability to perform physical inspections throughout multi story facilities, including climbing stairs and accessing all areas requiring cleaning oversight. Valid driver's licence may be required for travel between building areas or supply procurement. Working Conditions This is a hands on, site based position requiring daily presence during operational hours with flexibility to adjust schedules based on cleaning requirements and building activities. The role involves significant time walking throughout facilities, conducting inspections in various environments including kitchens and outdoor spaces. Occasional evening or weekend work may be required during deep cleaning projects, emergency cleaning situations or special events requiring enhanced cleaning support. Performance Metrics Success in this role is measured through cleaning quality scores, occupant satisfaction ratings, contractor performance metrics, budget adherence, safety incident rates and staff retention. Regular performance reviews will assess achievement of cleaning standards, effectiveness of team leadership, successful vendor management and contribution to overall facility operations excellence. Career Development This position provides excellent opportunities for advancement within facility management, with potential progression to senior facilities management roles, regional cleaning operations oversight or specialised positions in infection control, sustainability or facility operations management. The company supports professional development through industry training programmes, certification opportunities and continuing education in emerging cleaning technologies and methodologies.

Integral UK LTD is looking for a Soft Services Manager to lead cleaning operations in a new flagship site located at 1 Broadgate, London. The role involves supervising cleaning standards, managing contractors, and ensuring a 5-star workplace experience. Candidates should have 3-5 years of experience in commercial cleaning operations with strong leadership and technical skills. This is a full-time, site-based position with opportunities for professional growth and development.

Integral UK LTD is seeking an Operations Lead to oversee multiple projects in Birmingham. In this role, you will ensure the safe execution of projects, manage health and safety compliance, and lead project delivery teams to achieve high standards. The ideal candidate will have at least 10 years of experience in project management and hold relevant construction qualifications. Join us to work on significant initiatives in workplace management and create long-lasting professional connections within the industry.

Soft Services Manager - Site Based Location: 1 Broadgate, Liverpool Street, London EC2 Working pattern: Full time, fully site-based The Role We're recruiting an experienced Soft Services Manager to lead service excellence in a brand-new, flagship London headquarters. This is a senior, visible role suited to someone who thrives in high-spec environments and brings a strong front-of-house, people-first mindset. The business is entering an exciting period of restructure and consolidation, with multiple London offices being brought together into this flagship site. In this new role, you'll play a key role in ensuring a smooth transition, setting service standards from day one, and delivering a 5 star workplace experience. Position Overview The Soft Services Manager is responsible for overseeing comprehensive cleaning operations at a designated site, ensuring the delivery of exceptional cleaning standards that create a healthy, safe, and welcoming environment for all building occupants. This role emphasizes cleaning service excellence while maintaining oversight of supporting soft services including waste management, pest control and specialised cleaning requirements. Key Responsibilities Cleaning Operations Management Direct and oversee all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialised surface treatments, and periodic intensive cleaning projects. Develop and implement cleaning schedules that optimise coverage while minimising disruption to building operations. Monitor cleaning quality through systematic inspections, occupant feedback, and standardised assessment protocols to ensure consistently high standards across all areas. Quality Control & Standards Establish and maintain rigorous cleaning quality standards aligned with industry best practices and client expectations. Conduct regular quality audits using detailed checklists and photographic documentation to track performance trends. Implement corrective action protocols for areas not meeting standards, working directly with cleaning teams to address deficiencies and prevent recurrence. Cleaning Team Leadership Supervise and develop on site cleaning staff, providing hands on training in proper cleaning techniques, equipment operation, and safety procedures. Create detailed work assignments ensuring optimal coverage of all areas within allocated timeframes. Conduct regular performance evaluations, recognise outstanding work, and implement improvement plans for team members requiring additional support. Cleaning Contract & Vendor Management Manage relationships with cleaning contractors and suppliers, ensuring strict adherence to service level agreements and performance metrics. Monitor contractor performance through daily oversight, documented inspections, and regular performance reviews. Coordinate with procurement teams on cleaning supply orders, equipment maintenance contracts, and specialised cleaning services. Cleaning Technology & Equipment Oversee the selection, deployment and maintenance of cleaning equipment including floor care machines, vacuum systems, pressure washers and specialised cleaning tools. Ensure all equipment is properly maintained, calibrated and operated safely. Evaluate new cleaning technologies and methodologies that could improve efficiency, reduce environmental impact or enhance cleaning outcomes. Chemical Management & Safety Manage the safe storage, handling and application of cleaning chemicals in strict compliance with safety data sheets and regulatory requirements. Ensure all cleaning staff are properly trained in chemical handling procedures and equipped with appropriate personal protective equipment. Maintain accurate chemical inventory records and coordinate with suppliers on product specifications and delivery schedules. Hygiene & Infection Control Implement and oversee enhanced cleaning and disinfection protocols, particularly in high touch areas, washrooms, food service areas and during health emergencies. Stay current with evolving hygiene standards and public health guidelines, adapting cleaning procedures as necessary. Coordinate with health and safety teams to ensure cleaning practices support overall facility hygiene objectives. Waste Management & Recycling Supervise waste collection, sorting and disposal operations to maintain clean, odour free environments while supporting sustainability initiatives. Monitor waste management contractor performance and ensure proper handling of different waste streams including general waste, recycling, confidential waste and specialised disposal requirements. Client Relations & Communication Serve as the primary point of contact for cleaning related concerns, responding promptly to service requests and occupant feedback. Communicate proactively about planned cleaning activities, temporary service modifications and any issues that might impact building operations. Develop positive relationships with facility managers, tenant representatives and building occupants through consistent, professional service delivery. Required Qualifications Education & Experience Minimum 3 5 years of experience in commercial cleaning operations with at least 2 years in a supervisory or management capacity. Demonstrated experience managing large scale cleaning contracts and leading cleaning teams in commercial or institutional environments. Technical Expertise Comprehensive knowledge of commercial cleaning methods, equipment and chemicals across diverse surface types and environments. Understanding of infection control protocols, BICS and environmental regulations affecting cleaning operations. Familiarity with green cleaning practices and sustainable cleaning product alternatives. Experience with cleaning management software and mobile applications for work order tracking and quality documentation. Leadership & Management Skills Proven ability to lead, train and motivate cleaning teams in demanding operational environments. Strong organisational skills with the ability to coordinate multiple cleaning activities simultaneously while maintaining quality standards. Experience conducting performance evaluations, managing disciplinary processes and implementing staff development programmes. Communication & Problem Solving Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders including cleaning staff, building occupants, contractors and senior management. Strong problem solving capabilities with a proactive approach to identifying and resolving cleaning challenges before they impact service quality. Customer service orientation with the ability to handle complaints professionally and implement effective solutions. Physical Requirements & Certifications Ability to perform physical inspections throughout multi story facilities, including climbing stairs and accessing all areas requiring cleaning oversight. Valid driver's licence may be required for travel between building areas or supply procurement. Working Conditions This is a hands on, site based position requiring daily presence during operational hours with flexibility to adjust schedules based on cleaning requirements and building activities. The role involves significant time walking throughout facilities, conducting inspections in various environments including kitchens and outdoor spaces. Occasional evening or weekend work may be required during deep cleaning projects, emergency cleaning situations or special events requiring enhanced cleaning support. Performance Metrics Success in this role is measured through cleaning quality scores, occupant satisfaction ratings, contractor performance metrics, budget adherence, safety incident rates and staff retention. Regular performance reviews will assess achievement of cleaning standards, effectiveness of team leadership, successful vendor management and contribution to overall facility operations excellence. Career Development This position provides excellent opportunities for advancement within facility management, with potential progression to senior facilities management roles, regional cleaning operations oversight or specialised positions in infection control, sustainability or facility operations management. The company supports professional development through industry training programmes, certification opportunities and continuing education in emerging cleaning technologies and methodologies.

Integral UK LTD is seeking a Technical Services Manager to oversee the operational services in Mechanical, Electrical, and public health systems within the Greater London area. This individual will ensure compliance with health and safety standards, manage performance metrics, and lead the technical team in delivering high-quality services. The ideal candidate will have a strong background in engineering management, possess industry-specific qualifications, and have at least 10 years of relevant experience. They will be instrumental in promoting a culture of safety and efficiency across all operations.

Integral UK LTD is seeking a Contract Delivery Manager to ensure effective engineering support across their portfolio in the Maidenhead area. You will manage multidisciplinary teams and drive operational excellence through effective client relationships, audit procedures, and compliance with Health and Safety. The ideal candidate must demonstrate strong experience in the Building Services industry, flexible management skills, and the ability to operate robust CAFM systems. Offering a dynamic role with the potential for significant professional development.

The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the WPM portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business. Responsibilities Manage the delivery of planned and reactive Hard FM services across all properties having total responsibility for operational performance (Direct labor and specialist Sub-Contractors), Health & Safety, Human Resource Management, meeting all quality & compliance standards and service level agreements to achieve targeted profitability. Review all existing site-specific policies and operational procedures (EOP, SOP) to ensure they fit with the value framework and make all necessary changes to ensure our operational delivery model is consistent with ISO 9001 standards and the requirements of our client(s). Develop and implement operational best practices and working initiatives. Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered. Effectively contribute to the completion of individual buildings Activity Calendar and significant building events. E.g. Annual black building tests, M&E audits, actions, and document review Proven track record of technical problem solving. Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience. Manage and monitor operational performance, providing formal monthly performance monitoring reports Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations. Act as Responsible Person Legionella (Water) Develop a Contract Risk Register to manage and monitor operational and commercial risks as they become known. OOH availability for Critical call out to support and guide if required Production of high-quality technical reports to support position statements in response to significant reactive breakdowns and/or client requests or when seeking additional expenditure approvals. Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc. which ensure that services are compliant with legislation and that contingency plans are in place. Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately. Ensure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure. Ensuring positive constructive relationships is developed based on a long-term partnership approach with the clients Lead in energy management for the portfolio at individual building level. Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on. To enhance the capability of existing buildings technology, contributing where required to the development of new SMART building technology platforms, and data analysis. Ensure the Client's assets operate at their optimum performance and that energy is closely managed and reported in accordance with building accreditations such as Nabers. Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out-of-hour services for occupier events and special projects. HSE and Compliance Role modelling HSE behaviors & best practice. Leading HSE culture throughout the team. Undertaking Site Safety Inspections and Audits in accordance with company standards. Accountability for team adherence to HSE legislation, process & policies (both Statutory & Company) for team, including accident investigation, reporting, risk assessments, audits Commercial Manage the P&L performance of the contract in a cost-effective manner, ensuring value for money is achieved across the board and profit targets are achieved, highlighting commercial areas of concern to the Account Director and Divisional Finance Director. Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimize aged debt and actively recovering WIP in line with agreed timescales. Fully understanding commercial contract & scope of service delivery within contract cost model. Ensure all invoices are submitted within the required timeframes (both internal and client) & extensions applied whenever necessary. Adhere to appropriate authority levels for all commercial activity. Working within agreed protocols for Small/Extra Works providing quotes for the consideration of the client to maximize the available opportunities for additional profitable revenue. Ensure Purchase Orders are issued to the contracted supply chain in a timely manner so that schedule and reactive services meet all operational demands in accordance with contract service level agreement. Manage supply chain invoice submissions in accordance with good commercial practice ensuring payments are only made when services have been delivered to the required standards Build cost books and follow the CRB process Qualifications Industry relevant qualifications Computer literate in CAFM, Word, Excel, Outlook Preferably equivalent to a minimum of 10 years' experience at technical engineering management level. National General Certificate in Occupational Safety and Health - accredited by NEBOSH or IOSH Proven track record of technical problem solving Ability to communicate technical subjects to non-technical customers and team members Ability to produce technical reports Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate All successful candidates must be able to pass a DBS check at JLL cost

Integral UK LTD is seeking a Soft Services Manager to lead cleaning operations at a flagship site in London. This role involves overseeing cleaning standards, managing staff, and maintaining strong vendor relationships. The ideal candidate has extensive experience in commercial cleaning, excels in leadership, and has a commitment to service excellence. The position requires a hands-on approach and offers great potential for career advancement within facility management.

Integral UK LTD is seeking a Technical Services Manager based in Southwark Street, Bankside, London. This pivotal role involves leading hard facilities management services across a corporate office portfolio while ensuring operational excellence and compliance with safety standards. The ideal candidate will hold a relevant technical qualification, have significant experience in a similar role, and possess strong leadership skills, ready to manage a dedicated team and engage with key stakeholders effectively.

Seeking a Technical Services Manager based in Southwark Street, Bankside. Role Purpose The Technical Services Manager is responsible for leading the delivery of all hard facilities management (FM) services across a landmark corporate office portfolio in London. This role is pivotal in ensuring a safe, compliant, and fully operational built environment. You will drive operational excellence, manage a dedicated technical team, and oversee specialist contractors to maintain the highest standards of service for our client, ensuring the resilience of their critical engineering systems and supporting their core business objectives. Key Responsibilities 1. Technical & Engineering Operations Oversee the delivery of all Planned Preventative Maintenance (PPM) and reactive maintenance for mechanical, electrical, plumbing (M&E), and building fabric assets. Ensure all critical systems-including HVAC, uninterruptible power supplies (UPS), generators, fire and life safety systems, and Building Management Systems (BMS)-are maintained to the highest standards of performance and reliability. Implement and manage a robust asset management strategy, including lifecycle planning and capital expenditure (CapEx) forecasting. Act as the primary technical authority on-site, providing expert guidance on complex engineering issues and leading troubleshooting efforts during incidents. 2. Compliance, Risk & Safety Management Guarantee 100% statutory and legislative compliance for all technical services, maintaining up-to-date records for auditing purposes. Champion a best-in-class health and safety culture, ensuring all work is conducted in accordance with JLL and client policies. Manage the contractor safety approval process, including the review of Risk Assessments and Method Statements (RAMS). Develop and maintain the site's business continuity and emergency response plans for all M&E-related scenarios. 3. Financial & Commercial Management Develop, manage, and report on the annual technical services budget, including operational expenditure and small project works. Provide accurate financial forecasting and variance analysis, identifying risks and opportunities for cost savings. Review and approve contractor proposals and invoices, ensuring value for money is achieved without compromising quality or safety. Identify opportunities for efficiency improvements and energy savings to support both financial and sustainability goals. 4. Team & Contractor Management Lead, mentor, and develop a team of on-site engineering technicians, promoting a culture of high performance, collaboration, and continuous improvement. Manage the procurement, onboarding, and performance of all specialist M&E service partners and subcontractors. Conduct regular performance reviews with key contractors to ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 5. Client & Stakeholder Management Serve as the main point of contact for the client on all technical service matters, building a strong, trust-based relationship. Produce and present clear, concise reports on technical performance, risks, budgets, and key initiatives to both client and JLL leadership. Collaborate effectively with other FM service lines (e.g., soft services, projects) to deliver a seamless and integrated workplace experience. Required Qualifications & Experience Essential: A recognized technical qualification in a relevant discipline, such as Mechanical Engineering, Electrical Engineering, or Building Services (e.g., HNC, HND, or Degree). Essential: A formal health and safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate). Experience: Proven experience as a Technical Services Manager, Engineering Manager, or similar role within a demanding corporate or critical environment in the UK. Technical Skills: In-depth knowledge of modern building services, M&E systems, BMS, and CAFM (Computer-Aided Facilities Management) systems. Leadership: Demonstrable experience leading and motivating in-house technical teams and managing third-party contractors. Financial Acumen: Strong experience with budget management, financial forecasting, and commercial negotiation. Communication: Excellent client-facing and communication skills, with the ability to articulate complex technical issues to a non-technical audience. Mindset: A proactive, problem-solving mindset with a strong commitment to quality, safety, and customer service. Location: On-site -London, GBR