Impress Solutions Ltd
Romford RM1 3JS, UK
20/04/2018
Full time
We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience.
You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications. You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.
You should have a passion for IT and how it makes a difference to the way people work. This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.
Skills and Experience (Required)
Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English
Skills and Experience (Preferred)
Server 2016 / 2012 / 2008
Windows 10/7/XP
Exchange
SQL
Sophos
WatchGuard
TeamViewer
Crystal Reports
Computer Science or another numerate degree
Responsibilities will typically include:
installing and configuring computer systems;
monitoring and maintaining computer systems and networks;
logging and managing support requests;
prioritising and managing several open cases at one time;
talking staff / clients through a series of actions - either face-to-face or over the telephone;
troubleshooting system problems and diagnosing and solving software faults;
finding solutions to problems;
escalating and managing issues through to resolution with the appropriate vendor;
distributing the latest software releases, service packs or patches to the appropriate customers;
providing support documentation, including procedural documentation;
following diagrams and written instructions to repair a fault or set up a system;
running network applications to support system and users;
supporting new applications;
setting up new users;
responding within agreed time limits to call-outs;
testing / evaluating new technology
About the role:
You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.