Pertemps Lloyds

IT Service Desk Analyst Location: Leeds Pay Rate : £10.33ph Lloyds Banking Group is a leader of collaboration and puts team work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment. ROLE: Initially this position will be for 12 months however this is likely to be extended and LBG are looking for long term commitment. Working patterns Monday - Friday 07:00 - 19:00 and 1 in 5 Saturdays Shifts to be confirmed closer to start date 35 hours a week KEY RESPONSIBILITES: As an integral part of the organisation you will be responsible for: Providing 1st line support to business users across the network Reducing the number of incidents progressing to 2nd line support Remotely accessing users computers Resetting passwords Analysing situations and evaluating problems to come up with the best solution for the business and customer Managing the expectations of customers whilst having an empathetic understanding of their issue Providing training support to users at all levels within the business Providing a friendly yet professional level of customer service Answering calls and working on Online incidents to resolve IT issues Handling complaints sensitively and understandingly Working unsupervised to ensure that the businesses service levels agreements are met SKILLS: Excellent communication skills (both verbal and written) Passion for IT - ideally with an understanding of IT Service Desk processes and the importance of its role within a business Good knowledge of Microsoft/Excel Strong attention to detail A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments Flexibility and ability to learn new systems and pick up quickly WHAT'S IN IT FOR YOU? Paid training Great rates of pay The opportunity to work with some of the most influential and experienced managers in the banking industry If you are successful as an IT Service Desk Analyst you will be required to pass a CREDIT CHECK and DBS CHECK