PHS Group Limited
Caerphilly, Mid Glamorgan
About The Role UX and CRO Specialist Location: Hybrid (3 days in a phs office) Reports to: Head of Marketing & Digital phs Group is looking for a skilled UX and CRO Specialist to improve the usability, design, and performance of our digital platforms - primarily the phs Group website and the myphs customer portal. This role blends UX design with conversion rate optimisation (CRO) to deliver intuitive experiences that increase engagement and drive measurable growth. It would be beneficial in your application to specify which CRO tools you are familiar with and your experience in this area, along with your experience of using VWO / GA4, or similar tools such as Optimizley or Convert. About the Role You'll lead end-to-end UX and CRO initiatives, working closely with internal teams including IT, Customer Services, Commercial Operations, Sales, and external agencies. Using tools such as VWO, GA4, Hotjar, and Looker Studio, you'll design experiments, analyse performance, and deliver data-driven improvements across all phs websites. Key Responsibilities User Experience Design Lead UX design projects across phs websites and digital platforms. Conduct user research, create wireframes, prototypes, and user journeys. Collaborate with PPC, SEO, developers, designers, and marketing stakeholders. Conversion Rate Optimisation Own and manage the CRO programme across digital touchpoints. Build and maintain a prioritised experimentation roadmap using PIE/ICE or similar. Design and execute A/B and multivariate tests via VWO. Develop hypotheses based on analytics (GA4, Looker Studio) and qualitative insights. Analyse results, identify significance, extract insights, and report learnings. Collaborate with sales and commercial teams to integrate Salesforce data. Performance Monitoring & Optimisation Monitor performance using VWO, Google Analytics, Hotjar, and similar tools. Identify optimisation opportunities and implement iterative improvements. Project Management Manage the UX roadmap for phs websites, myphs portal, and phs shop. Coordinate with marketing, IT, agencies (including Spindogs), VMO support, and sales teams. Provide regular updates to the Head of Marketing and Digital. Measures of Success Growth in digital qualified leads. Increased adoption and self-service usage of the myphs portal. Improved website conversion rates and engagement metrics. Delivery of UX projects on time with measurable improvements. Key Skills & Experience Strong experience in UX research and CRO, preferably in B2B. Expertise with VWO, GA4, and Looker Studio; Salesforce familiarity is a plus. Knowledge of A/B testing principles and prioritisation frameworks (PIE/ICE). Ability to combine quantitative and qualitative insights to form hypotheses. Experience with customer portals or similar digital tools. Knowledge of HTML/CSS/front-end principles (desirable). Strong analytical, problem-solving, communication and stakeholder engagement skills. Degree in Digital Marketing or related field; minimum 2 years in UX/CRO. What We Offer 23 days annual leave + bank holidays, holiday buy/sell scheme. phs Perks discounts, full training, ILM qualifications. Mon-Fri hours, no weekends, career development opportunities. Pension, life assurance, enhanced maternity/paternity. Free on-site parking and the opportunity to thrive in a market-leading company. If this sounds like the role for you, we'd love to receive your application. About phs phs Group, founded in 1963, is the leading provider of Hygiene Services in the UK, Spain and Ireland, serving over 120,000 customers across 300,000 locations. Our brands include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
About The Role UX and CRO Specialist Location: Hybrid (3 days in a phs office) Reports to: Head of Marketing & Digital phs Group is looking for a skilled UX and CRO Specialist to improve the usability, design, and performance of our digital platforms - primarily the phs Group website and the myphs customer portal. This role blends UX design with conversion rate optimisation (CRO) to deliver intuitive experiences that increase engagement and drive measurable growth. It would be beneficial in your application to specify which CRO tools you are familiar with and your experience in this area, along with your experience of using VWO / GA4, or similar tools such as Optimizley or Convert. About the Role You'll lead end-to-end UX and CRO initiatives, working closely with internal teams including IT, Customer Services, Commercial Operations, Sales, and external agencies. Using tools such as VWO, GA4, Hotjar, and Looker Studio, you'll design experiments, analyse performance, and deliver data-driven improvements across all phs websites. Key Responsibilities User Experience Design Lead UX design projects across phs websites and digital platforms. Conduct user research, create wireframes, prototypes, and user journeys. Collaborate with PPC, SEO, developers, designers, and marketing stakeholders. Conversion Rate Optimisation Own and manage the CRO programme across digital touchpoints. Build and maintain a prioritised experimentation roadmap using PIE/ICE or similar. Design and execute A/B and multivariate tests via VWO. Develop hypotheses based on analytics (GA4, Looker Studio) and qualitative insights. Analyse results, identify significance, extract insights, and report learnings. Collaborate with sales and commercial teams to integrate Salesforce data. Performance Monitoring & Optimisation Monitor performance using VWO, Google Analytics, Hotjar, and similar tools. Identify optimisation opportunities and implement iterative improvements. Project Management Manage the UX roadmap for phs websites, myphs portal, and phs shop. Coordinate with marketing, IT, agencies (including Spindogs), VMO support, and sales teams. Provide regular updates to the Head of Marketing and Digital. Measures of Success Growth in digital qualified leads. Increased adoption and self-service usage of the myphs portal. Improved website conversion rates and engagement metrics. Delivery of UX projects on time with measurable improvements. Key Skills & Experience Strong experience in UX research and CRO, preferably in B2B. Expertise with VWO, GA4, and Looker Studio; Salesforce familiarity is a plus. Knowledge of A/B testing principles and prioritisation frameworks (PIE/ICE). Ability to combine quantitative and qualitative insights to form hypotheses. Experience with customer portals or similar digital tools. Knowledge of HTML/CSS/front-end principles (desirable). Strong analytical, problem-solving, communication and stakeholder engagement skills. Degree in Digital Marketing or related field; minimum 2 years in UX/CRO. What We Offer 23 days annual leave + bank holidays, holiday buy/sell scheme. phs Perks discounts, full training, ILM qualifications. Mon-Fri hours, no weekends, career development opportunities. Pension, life assurance, enhanced maternity/paternity. Free on-site parking and the opportunity to thrive in a market-leading company. If this sounds like the role for you, we'd love to receive your application. About phs phs Group, founded in 1963, is the leading provider of Hygiene Services in the UK, Spain and Ireland, serving over 120,000 customers across 300,000 locations. Our brands include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
PHS Group Limited
Lancaster, Lancashire
PAT Tester - Lancaster Area A competitive base salary with fantastic overall earnings potential (based on weekly targets). We also offer overtime and weekend work which is readily available which is paid at a premium rate per test. We don't require our PAT engineers to be experienced, however an enthusiastic attitude to learn is required, we will provide all the training you need. We will provide you with a company vehicle which can be used for personal use if you opt into this and all the equipment that you need will be issued.What we offer at phs Compliance: A base salary of £25,494.48 with average earnings of circa up to £27,000 (base salary, overtime/weekends, and paid travel time over 60 minutes ). There is no cap on your earning potentials. Ongoing career development opportunities within the phs group. A company vehicle which you can use for personal usage if you opt into the scheme. Company Pension scheme is on offer but optional. 31 days holiday allowance (including statutory bank holidays). Full time permanent position (upon completion of probation). Trust pilot recognition scheme with a reward system. Scope to increase your knowledge through in house training (H&S). phs Perks (Partnership with Reward Gateway which includes discounts across major retailers). phs Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on our client's sites. In the main this will be achieved in normal working hours which is a 40-hr week on site but there may be occasions when there is a requirement to work out of hours dependent on the type of site and clients' requirements. The ideal candidate for a PAT Tester at phs will have: Full UK manual Driving License for a minimum of 12 months (Subject to insurance requirements), with a maximum of 6 points The flexibility to work outside core 9-5 hours and 8 hours on site. C&G 2377 qualification preferable but not essential due to full training provided. The ability to spend long periods of time completing manual work. Have the ability to adapt to different environments and customers on a daily basis. Basic IT, numeracy, literacy skills and good communications skills. A desire to pursue a career within an electrical industry. About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. phs compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PAT Tester - Lancaster Area A competitive base salary with fantastic overall earnings potential (based on weekly targets). We also offer overtime and weekend work which is readily available which is paid at a premium rate per test. We don't require our PAT engineers to be experienced, however an enthusiastic attitude to learn is required, we will provide all the training you need. We will provide you with a company vehicle which can be used for personal use if you opt into this and all the equipment that you need will be issued.What we offer at phs Compliance: A base salary of £25,494.48 with average earnings of circa up to £27,000 (base salary, overtime/weekends, and paid travel time over 60 minutes ). There is no cap on your earning potentials. Ongoing career development opportunities within the phs group. A company vehicle which you can use for personal usage if you opt into the scheme. Company Pension scheme is on offer but optional. 31 days holiday allowance (including statutory bank holidays). Full time permanent position (upon completion of probation). Trust pilot recognition scheme with a reward system. Scope to increase your knowledge through in house training (H&S). phs Perks (Partnership with Reward Gateway which includes discounts across major retailers). phs Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on our client's sites. In the main this will be achieved in normal working hours which is a 40-hr week on site but there may be occasions when there is a requirement to work out of hours dependent on the type of site and clients' requirements. The ideal candidate for a PAT Tester at phs will have: Full UK manual Driving License for a minimum of 12 months (Subject to insurance requirements), with a maximum of 6 points The flexibility to work outside core 9-5 hours and 8 hours on site. C&G 2377 qualification preferable but not essential due to full training provided. The ability to spend long periods of time completing manual work. Have the ability to adapt to different environments and customers on a daily basis. Basic IT, numeracy, literacy skills and good communications skills. A desire to pursue a career within an electrical industry. About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. phs compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PHS Group Limited
Edinburgh, Midlothian
PAT Tester - West Lothian A competitive base salary with fantastic overall earnings potential (based on weekly targets). We also offer overtime and weekend work which is readily available which is paid at a premium rate per test. We don't require our PAT engineers to be experienced, however an enthusiastic attitude to learn is required, we will provide all the training you need. We will provide you with a company vehicle which can be used for personal use if you opt into this and all the equipment that you need will be issued.What we offer at phs Compliance: A base salary of £25,494.48 with average earnings of circa up to £27,000 (base salary, overtime/weekends, and paid travel time over 60 minutes ). There is no cap on your earning potentials. Ongoing career development opportunities within the phs group. A company vehicle which you can use for personal usage if you opt into the scheme. Company Pension scheme is on offer but optional. 31 days holiday allowance (including statutory bank holidays). Full time permanent position (upon completion of probation). Trust pilot recognition scheme with a reward system. Scope to increase your knowledge through in house training (H&S). phs Perks (Partnership with Reward Gateway which includes discounts across major retailers). phs Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on our client's sites. In the main this will be achieved in normal working hours which is a 40-hr week on site but there may be occasions when there is a requirement to work out of hours dependent on the type of site and clients' requirements. The ideal candidate for a PAT Tester at phs will have: Full UK manual Driving License for a minimum of 12 months (Subject to insurance requirements), with a maximum of 6 points The flexibility to work outside core 9-5 hours and 8 hours on site. C&G 2377 qualification preferable but not essential due to full training provided. The ability to spend long periods of time completing manual work. Have the ability to adapt to different environments and customers on a daily basis. Basic IT, numeracy, literacy skills and good communications skills. A desire to pursue a career within an electrical industry. About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. phs compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PAT Tester - West Lothian A competitive base salary with fantastic overall earnings potential (based on weekly targets). We also offer overtime and weekend work which is readily available which is paid at a premium rate per test. We don't require our PAT engineers to be experienced, however an enthusiastic attitude to learn is required, we will provide all the training you need. We will provide you with a company vehicle which can be used for personal use if you opt into this and all the equipment that you need will be issued.What we offer at phs Compliance: A base salary of £25,494.48 with average earnings of circa up to £27,000 (base salary, overtime/weekends, and paid travel time over 60 minutes ). There is no cap on your earning potentials. Ongoing career development opportunities within the phs group. A company vehicle which you can use for personal usage if you opt into the scheme. Company Pension scheme is on offer but optional. 31 days holiday allowance (including statutory bank holidays). Full time permanent position (upon completion of probation). Trust pilot recognition scheme with a reward system. Scope to increase your knowledge through in house training (H&S). phs Perks (Partnership with Reward Gateway which includes discounts across major retailers). phs Shop (Discount on household consumables). A 24-hour wellbeing helpline. A day in the life of a PAT Tester at phs: Traveling to customer sites to carry out Portable Appliance testing. Completing tests on portable appliances within our customers premises. Complete and produce results daily which meet the requirements and quality standards of clients and external accrediting bodies. Representing phs Compliance, offering positive customer service and being the face of the company. As a Test Engineer you will be required to ensure that a professional service is delivered in a safe and timely manner on our client's sites. In the main this will be achieved in normal working hours which is a 40-hr week on site but there may be occasions when there is a requirement to work out of hours dependent on the type of site and clients' requirements. The ideal candidate for a PAT Tester at phs will have: Full UK manual Driving License for a minimum of 12 months (Subject to insurance requirements), with a maximum of 6 points The flexibility to work outside core 9-5 hours and 8 hours on site. C&G 2377 qualification preferable but not essential due to full training provided. The ability to spend long periods of time completing manual work. Have the ability to adapt to different environments and customers on a daily basis. Basic IT, numeracy, literacy skills and good communications skills. A desire to pursue a career within an electrical industry. About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. phs compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
