Netwirking Ltd

Role: Junior Network Engineer Job Type: Full-time / Permanent Salary: £24,000 - £28,000 per year DOE Location: Remote / On the road (Ideally, East Midlands, East Anglia or South East) About: Our client is a dynamic company, established in 2013, known for its flexibility, reliability, and customer-centric approach. Join them to be a key player in maintaining their strong brand image. Responsibilities: -Implement, maintain, and support LAN, WAN, SD-WAN, and WLAN networks. - Handle Project Deployments and IT Support functions. Project Deployments: - Travel across the UK and mainland Europe for client site work. - Project tasks often occur during unconventional hours. - Typically, not more than 7 consecutive nights away. IT Support: - Remotely monitor, troubleshoot, and resolve network issues. - Provide on-site support, including prompt replacement of components. Work Hours: - Average 40 hours per week. - Follow a 4-week rotating schedule, including on-call weeks (1 in 4). - Flexibility required for project work and on-call duties. Location: - Remote working, home office, client sites and on the road. - A valid UK driving license needed. Qualifications and Skills: - SD-WAN (Silverpeak) - LAN (Juniper, Cisco, Meraki) - WLAN (Mist, Cisco, Meraki, Ubiquiti) - SECURITY (Fortigate) - Strong communication, attention to detail, analytical skills. - Experience in IT-related roles, understanding of network protocols. - Network certifications (CCENT, CCNA, CCNP) advantageous. Benefits: - Workplace pension scheme. - Company-branded vehicle and fuel card. - Comprehensive training program for industry qualifications. - Regular reviews and potential for salary increase. - Remote work flexibility. - Yearly bonus To join the team and make a significant impact as a Junior Network Engineer, apply now. Your expertise and dedication will contribute to our client's reputation and success in the industry.

£20,000-£25,000 per year Monday-Friday 8:30am-5pm Netwirking are working with a business based in Newcastle upon Tyne who are looking to add a IT Support Technician to their team. With over 30 years experience in their sector, they are looking for someone from a technical background who also possesses exceptional customer service skills. Key Responsibilities: Liaise directly with customers via phone and email to diagnose and resolve software issues Handle customer issues and queries, provide appropriate solutions within an appropriate time frame and follow up to ensure resolution Build sustainable relationships and trust with customers through interactive communication Go the extra mile to engage customers whilst representing the company in a positive and professional manner Ensuring KPI's are met and assist other members of the support team Identify reoccurring technical faults and provide recommendations to the Operations Manager About You: Previous software support experience is desirable Customer Service focussed Strong troubleshooting ability Highly motivated Excellent communication skills Strong time management skills Good documentation skills Able to work well as part of a team and individually Maintain awareness of new and emerging technologies