Universal Business Team
Northampton, Northamptonshire
Business Development Manager (Remote - Midlands) Location: Remote (Midlands, UK) Salary: 60,000 - 65,000+ up to 15% bonus based on GP targets Additional benefits: Profit share bonus scheme + car allowance Type: Full-time Newly created role An established and growing UK business specialising in reusable transit packaging and goods handling solutions is seeking an experienced Business Development Manager to support its continued expansion. This newly created role will focus on developing new business within the pharmaceutical and automotive sectors, offering the successful candidate a high level of autonomy, ownership and the opportunity to play a key role in shaping future growth across strategically important markets. The business Our client is a well-respected UK-based provider of sustainable packaging and supply chain solutions, supporting customers across a wide range of industries. The business is known for delivering high-quality, durable products that improve operational efficiency, protect high-value goods and help customers reduce environmental impact. With sustainability at the core of its proposition, the company operates as a carbon-neutral organisation and offers an extensive portfolio of reusable packaging solutions, including plastic pallets, pallet boxes, containers, crates and bespoke solutions tailored to meet complex regulatory and operational requirements. There will be a requirement to travel once per month to the head office in Scotland for company meeting/events. The role The Business Development Manager will be responsible for driving new customer acquisition and building a strong pipeline of opportunities within the pharmaceutical and automotive sectors. Key responsibilities include: Proactively identifying and prospecting new customers through research, outbound activity and networking Developing a strong understanding of sector-specific challenges, regulations and packaging requirements Managing and progressing opportunities through the sales pipeline using CRM Arranging and conducting virtual and face-to-face meetings to present products and solutions Preparing tailored proposals and quotations in collaboration with marketing, operations and finance teams Supporting the smooth onboarding of new clients by working closely with internal stakeholders Representing the business at exhibitions, trade shows and industry events Reporting regularly on pipeline activity, wins and performance against targets Requirements Proven experience in B2B sales or business development Strong prospecting and lead-generation capability Excellent communication and relationship-building skills A consultative sales approach with the ability to understand customer needs and present value-led solutions Experience managing a structured sales pipeline A self-motivated, target-driven mindset with the ability to work remotely Willingness to travel occasionally for client meetings and industry events Experience selling into pharmaceutical, automotive or industrial sectors would be advantageous but is not essential. Benefits 60,000 - 65,000 per annum base salary Up to 15% bonus of salary linked to gross profit targets Profit share bonus scheme Car allowance Remote-based role with flexibility across the Midlands Opportunity to join a stable, growing business with a strong sustainability-driven proposition A role with genuine impact and long-term progression potential IND25
20/04/2026
Full time
Business Development Manager (Remote - Midlands) Location: Remote (Midlands, UK) Salary: 60,000 - 65,000+ up to 15% bonus based on GP targets Additional benefits: Profit share bonus scheme + car allowance Type: Full-time Newly created role An established and growing UK business specialising in reusable transit packaging and goods handling solutions is seeking an experienced Business Development Manager to support its continued expansion. This newly created role will focus on developing new business within the pharmaceutical and automotive sectors, offering the successful candidate a high level of autonomy, ownership and the opportunity to play a key role in shaping future growth across strategically important markets. The business Our client is a well-respected UK-based provider of sustainable packaging and supply chain solutions, supporting customers across a wide range of industries. The business is known for delivering high-quality, durable products that improve operational efficiency, protect high-value goods and help customers reduce environmental impact. With sustainability at the core of its proposition, the company operates as a carbon-neutral organisation and offers an extensive portfolio of reusable packaging solutions, including plastic pallets, pallet boxes, containers, crates and bespoke solutions tailored to meet complex regulatory and operational requirements. There will be a requirement to travel once per month to the head office in Scotland for company meeting/events. The role The Business Development Manager will be responsible for driving new customer acquisition and building a strong pipeline of opportunities within the pharmaceutical and automotive sectors. Key responsibilities include: Proactively identifying and prospecting new customers through research, outbound activity and networking Developing a strong understanding of sector-specific challenges, regulations and packaging requirements Managing and progressing opportunities through the sales pipeline using CRM Arranging and conducting virtual and face-to-face meetings to present products and solutions Preparing tailored proposals and quotations in collaboration with marketing, operations and finance teams Supporting the smooth onboarding of new clients by working closely with internal stakeholders Representing the business at exhibitions, trade shows and industry events Reporting regularly on pipeline activity, wins and performance against targets Requirements Proven experience in B2B sales or business development Strong prospecting and lead-generation capability Excellent communication and relationship-building skills A consultative sales approach with the ability to understand customer needs and present value-led solutions Experience managing a structured sales pipeline A self-motivated, target-driven mindset with the ability to work remotely Willingness to travel occasionally for client meetings and industry events Experience selling into pharmaceutical, automotive or industrial sectors would be advantageous but is not essential. Benefits 60,000 - 65,000 per annum base salary Up to 15% bonus of salary linked to gross profit targets Profit share bonus scheme Car allowance Remote-based role with flexibility across the Midlands Opportunity to join a stable, growing business with a strong sustainability-driven proposition A role with genuine impact and long-term progression potential IND25
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
10/04/2026
Full time
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
10/04/2026
Full time
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
Universal Business Team
Northampton, Northamptonshire
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
10/04/2026
Full time
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
Universal Business Team
Cheltenham, Gloucestershire
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
10/04/2026
Full time
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
10/04/2026
Full time
Salary: 40k - 45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide) An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement When not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processes About You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applications What's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemes If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25
Description Our client, a well established, reputable company based in Bedford is looking to recruit a Business Development Manager to join their team. This position requires an experienced Business Development Manager with a real passion for achieving sales targets. You will be responsible for generating new business achieving our ambitious growth targets owning the entire sales process from appointment creating to closing the sale. This position requires someone with a passion for sales and proven experience in delivering results. Main Duties: The main duties of this role are, but is not limited to: To generate new qualified appointments to sell our services actively cold calling prospective clients Conduct client visits identifying client needs and presenting our solutions Ensure that the pipeline is managed effectively ensuring that deals are closed successfully and there are sufficient opportunities to meet the new business expectations. Direct responsibility for sales generation with an individual sales target Increase sales across all potential sales streams. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional, and accurate. Ensure the CRM database is developed and maintained Requirements Experience of successfully delivering sales targets within a service led industry Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of personal computers, Excel, PowerPoint and computerized packages is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Salary- £39,000 plus Bonus Company Car Healthcare Cash Plan
01/09/2025
Full time
Description Our client, a well established, reputable company based in Bedford is looking to recruit a Business Development Manager to join their team. This position requires an experienced Business Development Manager with a real passion for achieving sales targets. You will be responsible for generating new business achieving our ambitious growth targets owning the entire sales process from appointment creating to closing the sale. This position requires someone with a passion for sales and proven experience in delivering results. Main Duties: The main duties of this role are, but is not limited to: To generate new qualified appointments to sell our services actively cold calling prospective clients Conduct client visits identifying client needs and presenting our solutions Ensure that the pipeline is managed effectively ensuring that deals are closed successfully and there are sufficient opportunities to meet the new business expectations. Direct responsibility for sales generation with an individual sales target Increase sales across all potential sales streams. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional, and accurate. Ensure the CRM database is developed and maintained Requirements Experience of successfully delivering sales targets within a service led industry Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of personal computers, Excel, PowerPoint and computerized packages is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Salary- £39,000 plus Bonus Company Car Healthcare Cash Plan
