Cardiff Metropolitan University

Systems Support Officer £34,804 - £39,152 per annum About the University. Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy. You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing. The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus. The campus has free access to bikes for staff, through the very popular  NextBike  scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the  Metrider  Bus services, which operates between campuses and other popular stops for students. About Information Services. As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales.  We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world. We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions. We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our  primary requirement is that you meet the essential criteria of the Job Description and Person Specification. About IT Infrastructure Services. This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University. The role. The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment. You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation. This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses. We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch. Process Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification. Closing date: 23 March 2020 For further information about this role and to apply please visit:  www.cardiffmet.ac.uk/jobs

Job Title:                    IT IS Networks Team Manager Department:               Library & Information Services, Information Services Division Location:                    Llandaff          Grade:                        7B                   Salary:                        £43,267 - £44,559 Tenure:                       Permanent Hours:                        37                    Accountable to:         IT Infrastructure Services Manager This job description is indicative, not prescriptive, and the balance of duties will be in accordance with the contract of employment. Role Summary: This is a key post that will contribute to the ambitions of the University’s Strategic Plan 2017/18 – 2022/23. Responsible to the IT Infrastructure Services Manager for the management of the Networks Team, in order to support and develop the communication infrastructure, telephony and IT security. Particularly, the post holder will be expected to ensure appropriate measures are in place to secure Cardiff Met’s services and data, and lead specific developments in line with business requirements and infrastructure roadmaps that require a high degree of co-ordination, technical involvement and expertise.   Principal Duties and Responsibilities: Provide leadership, coaching and mentoring to motivate, support, co-ordinate and prioritise the development and operational work of the Networks team.   Be the escalation point for IT security, telephony and communication infrastructure related issues.   Following Cardiff Met’s project management guidelines, responsible for managing and reporting on IT related projects and developments.   Closing date: 30 August 2019   For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs    

Job Title:                     IT IS Systems Support Officer Department:               Library & Information Services, Information Services Division Location:                     Llandaff                        Grade:                          6A/B                             Salary:                         £34,189 - £38,460 Tenure:                       Permanent Hours :                        37 Accountable to:         IT IS Systems Team Manager            Accountable for:        N/A       Role Summary: Responsible for the technical support, administration and development of the university’s local servers, communication systems and cloud based service provisions. Carrying out configuration, pro-active monitoring, maintenance, support and development tasks, as is necessary, to ensure their effective operation and availability. Principal Duties and Responsibilities: Acting as the technical design architect for one or more Cardiff Metropolitan University’s systems and infrastructure services. Designing and/or conducting architectural reviews on these and advising on technical requirements and service implications.  Producing computer programs and scripts to facilitate administration and maintenance of directory services and other infrastructure service and databases.  Liaising with schools and departments in conjunction with other L&IS staff. Participating in developments and projects groups to establish and evaluate business requirements and provide advice on technical implications.   Closing Date: 12.00 GMT on 28 January 2019 For further information about this role and to apply please visit:  www.cardiffmet.ac.uk/jobs

Job Title:                              CIS Analyst/Programmer    Department:                        Library and Information Services   Location:                             Llandaff Campus   Grade:                                   6AB Salary:                                  £34,189 - £38,460 per annum   Tenure:                                Permanent    Hours                                    37 hours per week   Accountable to:                 CIS Manager   Accountable for:                None   Role Summary: The post holder will be responsible for the full development lifecycle of application systems projects and existing system development from initial scope and requirements gathering, solution design and architecture through to full implementation and stakeholder acceptance.   In particular, provide high quality, professional and responsive support for the university's in-house, open source and bought-in information systems.   Principal Duties and Responsibilities These will include: Implement scalable, high quality, secure and high performance in-house applications through systems analysis, specifications, designing, programming, testing, deployment, user training and documentation; Undertake helpdesk support for supported applications to resolve any queries and problems, and liaising with software suppliers and users regarding their day-to-day system queries; Undertake applications set-up, customisation, deployment and maintenance of new and existing in-house, bought-in and open source applications;   Closing Date: 12.00 GMT on 19 October 2018 For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs

Job Title:                    IT IS Systems Support Officer Department:              Library & Information Services, Information Services Division Location:                    Llandaff                        Grade:                          6A/B                             Salary:                        £34,189 - £38,460 Tenure:                      Permanent Hours :                       37 Accountable to:        IT IS Systems Team Manager            Accountable for:       N/A       Role Summary: Responsible for the technical support, administration and development of the university’s local servers, communication systems and cloud based service provisions. Carrying out configuration, pro-active monitoring, maintenance, support and development tasks, as is necessary, to ensure their effective operation and availability. Principal Duties and Responsibilities: Acting as the technical design architect for one or more Cardiff Metropolitan University’s systems and infrastructure services. Designing and/or conducting architectural reviews on these and advising on technical requirements and service implications.  Producing computer programs and scripts to facilitate administration and maintenance of directory services and other infrastructure service and databases.  Liaising with schools and departments in conjunction with other L&IS staff. Participating in developments and projects groups to establish and evaluate business requirements and provide advice on technical implications.   Closing Date: 12.00 GMT on 19 October 2018 For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs

Job Title:                  IT IS Systems Team Manager   Post Number:          SI014XX   Department:              Library & Information Services, Information Services Division                        Location:                  Llandaff                                  Grade:                       7B                      Salary:                       £42,685 - £43,685   Tenure:                      Permanent   Hours:                        37           Accountable to:      IT Infrastructure Services Manager             Accountable for:     Systems TeamStaff   Role Summary:   The post will be responsible to the IT Infrastructure Services Manager for the support and development of systems related to the provision of network services. Particularly, the post holder will be expected to lead specific developments in line with the Cardiff Metropolitan University’s business requirements and server and storage strategies that require a high degree of co-ordination, technical involvement and expertise.   Principal Duties and Responsibilities:   Provide leadership, coaching and mentoring to motivate, support, co-ordinate and prioritise the development and operational work of the Systems team.   Be the escalation point for server and storage infrastructure related issues.   Following Cardiff Met’s project management guidelines, responsible for managing and reporting on IT related projects and developments.   Build and maintain positive individual and team working relationships both internal and external to Cardiff Met.   Closing Date: 03 October 2018   For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs