Elite Group
Chorley, Lancashire
Salary: £40,000 / yr, plus benefits Job Location: Chorley/Hybrid We are looking for an experienced Project Manager to drive the end to end delivery of customer solutions across Elite's portfolio of Cloud Communications, Unified Communications, Connectivity, and Contact Centre services. In this fast paced role, you will oversee multiple customer projects from initiation through to completion, ensuring delivery against agreed scope, timelines, budgets, and quality expectations. You will build strong relationships across customers, suppliers, and internal teams, collaborating with cross functional stakeholders to deliver seamless solutions and meaningful customer outcomes. A day in the life of a Project Manager looks a little like this: Manage projects from initiation through to successful completion and customer handover. Deliver projects within agreed scope, budget, timescales, and quality standards. Function as the primary customer contact throughout project delivery. Coordinate internal teams, suppliers, and third party partners. Produce and maintain project plans, RAID logs, and project documentation. Manage project risks, issues, dependencies and change requests. Monitor project budgets, billing milestones, and commercial performance. Facilitate project meetings and provide regular stakeholder reporting. Ensure compliance with company processes, governance standards, and GDPR requirements. Contribute to continuous improvement initiatives across the PMO and wider delivery function. Who we're looking for Experience delivering customer facing projects within a telecommunications, cloud communications, managed services, or technology solutions provider environment. Experience delivering Infrastructure, Connectivity, Cloud or Communications solutions. Proven ability to manage multiple concurrent projects of varying size and complexity. Experience collaborating with internal stakeholders, suppliers, and external customers. Experience managing project risks, issues, dependencies and change requests. Experience delivering projects against agreed budgets and deadlines. Strong stakeholder management and customer facing communication skills. Ability to manage multiple concurrent customer projects in a dynamic delivery environment. PRINCE2 Foundation or Practitioner qualification. Agile or Scrum certification. Knowledge of Mitel, Zoom, 8 8, Microsoft Teams or Contact Centre platforms. Experience within a Telecommunications, UCaaS, CCaaS or Managed Services Provider environment. Understanding of SIP, WAN, LAN, SD WAN, Connectivity and Cloud technologies. Experience supporting project governance within a PMO environment. Here's why you'll love working for us Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team's hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: Your Birthday off Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training - technical and management Achievement celebrations & rewards Medical schemes and cycle to work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! Equal Opportunity Elite Group is part of the New Technology Group - an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy notice here.
Salary: £40,000 / yr, plus benefits Job Location: Chorley/Hybrid We are looking for an experienced Project Manager to drive the end to end delivery of customer solutions across Elite's portfolio of Cloud Communications, Unified Communications, Connectivity, and Contact Centre services. In this fast paced role, you will oversee multiple customer projects from initiation through to completion, ensuring delivery against agreed scope, timelines, budgets, and quality expectations. You will build strong relationships across customers, suppliers, and internal teams, collaborating with cross functional stakeholders to deliver seamless solutions and meaningful customer outcomes. A day in the life of a Project Manager looks a little like this: Manage projects from initiation through to successful completion and customer handover. Deliver projects within agreed scope, budget, timescales, and quality standards. Function as the primary customer contact throughout project delivery. Coordinate internal teams, suppliers, and third party partners. Produce and maintain project plans, RAID logs, and project documentation. Manage project risks, issues, dependencies and change requests. Monitor project budgets, billing milestones, and commercial performance. Facilitate project meetings and provide regular stakeholder reporting. Ensure compliance with company processes, governance standards, and GDPR requirements. Contribute to continuous improvement initiatives across the PMO and wider delivery function. Who we're looking for Experience delivering customer facing projects within a telecommunications, cloud communications, managed services, or technology solutions provider environment. Experience delivering Infrastructure, Connectivity, Cloud or Communications solutions. Proven ability to manage multiple concurrent projects of varying size and complexity. Experience collaborating with internal stakeholders, suppliers, and external customers. Experience managing project risks, issues, dependencies and change requests. Experience delivering projects against agreed budgets and deadlines. Strong stakeholder management and customer facing communication skills. Ability to manage multiple concurrent customer projects in a dynamic delivery environment. PRINCE2 Foundation or Practitioner qualification. Agile or Scrum certification. Knowledge of Mitel, Zoom, 8 8, Microsoft Teams or Contact Centre platforms. Experience within a Telecommunications, UCaaS, CCaaS or Managed Services Provider environment. Understanding of SIP, WAN, LAN, SD WAN, Connectivity and Cloud technologies. Experience supporting project governance within a PMO environment. Here's why you'll love working for us Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team's hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: Your Birthday off Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training - technical and management Achievement celebrations & rewards Medical schemes and cycle to work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! Equal Opportunity Elite Group is part of the New Technology Group - an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy notice here.
Elite Group
Chorley, Lancashire
Technical Design Architect Salary: £55,000 - £65,000 / yr, plus benefits Location: Chorley, Lancashire (Hybrid) Job Overview The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group's technical authority, the TDA owns the design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operationally readiness. The role works closely with Sales, Delivery, Support, Suppliers and most importantly our customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes, the TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end. A Day in the Life Architect and oversee complex migrations and platform transitions. Act as technical authority throughout the customer journey. Engage directly with customers through workshops and technical meetings. Mentor and support Engineers as required. Act as a 4th line escalation point, liaising with customers and suppliers. Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with. Validate solution architecture, licensing, hardware and professional service volumes. Liaise with suppliers to ensure services are fit for purpose and correctly designed. Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required). Own and manage changes where design evolves, managing change control and limit scope creep. Manage technical escalations with vendors and suppliers as needed. Support development of the LLD and As built documentation ahead of service transition. Role Requirements Proven experience in a senior technical design or architecture role within B2B telecoms. Strong experience delivering UC and voice solutions in medium and enterprise environments. Experience with multi-vendor UC and hybrid environments. Exposure to connectivity, SIP, networking and security architecture. Current or recent certifications in Mitel and Zoom. Demonstrable experience translating customer goals into technical designs. Experience producing and owning High Level Designs and design governance. Strong stakeholder management across Sales, Delivery, Support and suppliers. Experience mentoring engineers and supporting delivery teams. Ability to act as a senior escalation point (4th line support). Strong understanding of licensing models, hardware, and professional services. Experience supporting large scale migrations and multi site deployments. ITIL aligned operational experience. Background in solutions architecture or senior pre sales engineering. Benefits 25 days holiday + bank holidays + 1 volunteering day Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training - technical and management Achievement celebrations & rewards Medical schemes and cycle to work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! Contact: , Elite Group is part of the New Technology Group - an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy noticehere.
Technical Design Architect Salary: £55,000 - £65,000 / yr, plus benefits Location: Chorley, Lancashire (Hybrid) Job Overview The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group's technical authority, the TDA owns the design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operationally readiness. The role works closely with Sales, Delivery, Support, Suppliers and most importantly our customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes, the TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end. A Day in the Life Architect and oversee complex migrations and platform transitions. Act as technical authority throughout the customer journey. Engage directly with customers through workshops and technical meetings. Mentor and support Engineers as required. Act as a 4th line escalation point, liaising with customers and suppliers. Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with. Validate solution architecture, licensing, hardware and professional service volumes. Liaise with suppliers to ensure services are fit for purpose and correctly designed. Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required). Own and manage changes where design evolves, managing change control and limit scope creep. Manage technical escalations with vendors and suppliers as needed. Support development of the LLD and As built documentation ahead of service transition. Role Requirements Proven experience in a senior technical design or architecture role within B2B telecoms. Strong experience delivering UC and voice solutions in medium and enterprise environments. Experience with multi-vendor UC and hybrid environments. Exposure to connectivity, SIP, networking and security architecture. Current or recent certifications in Mitel and Zoom. Demonstrable experience translating customer goals into technical designs. Experience producing and owning High Level Designs and design governance. Strong stakeholder management across Sales, Delivery, Support and suppliers. Experience mentoring engineers and supporting delivery teams. Ability to act as a senior escalation point (4th line support). Strong understanding of licensing models, hardware, and professional services. Experience supporting large scale migrations and multi site deployments. ITIL aligned operational experience. Background in solutions architecture or senior pre sales engineering. Benefits 25 days holiday + bank holidays + 1 volunteering day Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training - technical and management Achievement celebrations & rewards Medical schemes and cycle to work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! Contact: , Elite Group is part of the New Technology Group - an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy noticehere.
