CMA CGM (UK) Shipping Limited

CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving over 450 ports across five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division, CMA CGM AIR CARGO, the Group continually innovates to offer customers a comprehensive and increasingly efficient range of shipping, land, air, and logistics solutions. The Group demonstrated its commitment to technological innovation and advancements. Led by Rodolphe Saadé, the company has strategically invested in technology to enhance its operations and maintain its competitive edge in the industry. CMA CGM has embraced digital transformation by integrating advanced technologies into its shipping and logistics processes. The Group's smart shipping initiatives leverage big data, artificial intelligence (AI), and the Internet of Things (IoT) to optimize vessel operations, improve fuel efficiency, and reduce carbon emissions. These technologies enable real-time monitoring and predictive maintenance, ensuring that the fleet operates at peak performance. To drive continuous innovation, CMA CGM has established several innovation centers and formed strategic partnerships with technology leaders. Among these are collaborations with Zebox, a leading startup incubator, and Google, a technology giant. These partnerships are focused on developing cutting-edge solutions that address the evolving needs of the shipping and logistics industry. Collaborations with tech companies and startups enable CMA CGM to stay at the forefront of technological advancements and implement innovative solutions across its operations. Operating in 170 countries with a network of more than 450 offices and 800 warehouses, the Group employs over 160,000 people globally, including 4,500 in Marseilles, where its head office is located. The Europe Regional Office oversees 31 countries in Europe, managing over 90 offices and more than 3,200 employees. YOUR ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting over 500 users both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure comprises several physical servers that host approximately 30 virtual servers, with off-site replication. WHAT YOU'LL BE DOING Ensuring all requests and incidents within the Global Helpdesk system Manage UK & Ireland support queues Create and maintain a customer focused IT support environment Provide an effective L2 Helpdesk service to employees (in person / remotely) Create and maintain a good relationship with Global L1 Helpdesk Organise UK IT Team resources, ensuring sufficient shift coverage to support business operations Provide Active Directory support Provide PC/Laptop support (hardware and software) Support all CMA-CGM applications (including subsiduaries) Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing. Provide timely and effective technical support of computers, servers and mobile devices Provide a secure and reliable electronic environment. Monitor daily backup procedures ensuring compliance Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices) Occasional travel to other European offices could be a possability Key Performance Indicators Significant IT support experience in a business IT environmentKnowledge of Microsoft Windows 11 & Server 2019 / 2022Knowledge of Active Directory / DNS / DHCPGreat customer service and IT troubleshooting skillsAttention to detailAbility to work on own initiative and as part of a teamExcellent time management skillsKnowledge of VM Ware hosting Environments desirable Additional Information This role will require occasional travel within the UK and possibly Europe. Profile and Required Skills Microsoft Windows (Clients) -Windows 11 Microsoft Windows 2019 / 2022 Server Knowledge of Active Directory Administration Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365 / Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software / Spam / Phishing awareness etc ) Practical and Technical Knowledge Microsoft Windows operating systems Active Directory / DNS / DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!

CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE Proactively configure and administrate the UK VM Ware Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and Escalate faults accordingly and ensure that SLA's and KPI's are adhered to. Provide L2 / L3 Support and technical guideance to the UK IT support team. The company also has a balanced approach to cloud computing so this role will also assist with Cloud computing, so this is a great oppertunity for someone with AWS Cloud skills or a desire to progress their IT skills into Cloud computing. The UK IT team is also part of a larger Europe Regional IT team who help govern and assist other countries in the region. This role has the possibility to assist in the Europe region from time to time so UK and Europe travel maybe required periodically. RESPONSIBILITIES Build and Maintain servers in a Virtual Environment Provide 2nd and 3rd line support to ensure smooth IT operations across multiple client environments. Support and maintain the cloud environment for application servers Pro-actively monitor and administrate the Server Infrastructure and Virtual Environment Manage and support Active Directory environment for the UK & Ireland Collaborate with clients and internal teams to plan and implement system upgrades, migrations, and new technologies. Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing. Provide technical guidance & support to IT projects Support and maintain the DR / Backup Infrastructure, including daily checks and test DR processes. Adhere to corporate IT security standards KEY PERFORMANCE INDICATORS Provide a working Production environment with the emphasis on minimal downtime Produce proper and thorough documentation Conform to Head Office and Local Blueprints & Standards Provide timely and effective technical support of servers, infrastructure, hardware and software Provide a secure and reliable electronic environment Ensure Redundancy and Resilience for the Server Infrastructure Environment Ensure the Backup Infrastructure is working, reliable and effective Additional Information This role will require occasional travel within the UK and possibly Europe. PROFILE AND REQUIRED SKILLS Microsoft Windows Server 2019 / 2022 VM Ware Environments NAS storage environments Knowledge of Cloud computing (AWS / Azure) Active Directory / DNS / DHCP etc. Knowledge of Veeam backup solution - desirable Ability to work effectively both as part of a team and independently. PRACTICAL AND TECHNICAL KNOWLEDGE Microsoft Windows operating systems Active Directory / DNS / DHCP etc. Virtual environments (VMWare and Hyper V) AWS cloud computing advantageous. Knowledge of backup / snapshot technologies Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies QUALIFICATIONS Educated to degree level / IT qualification or equivalent Server support experience in a networked IT environment accepted Microsoft and/or VMware Certification - desirable AWS Certification - desirable WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!