Servest Group

Application Support Analyst Job Type: Full-time; Permanent Location: Bury St Edmunds Salary: £23,000-25,000 Per Annum DOE Benefits: 20 days’ holiday plus 8 Bank Holidays; AE Pension Servest Group is an expert in facilities management, creating environments which enable people to deliver exceptional experiences to help organisations be more efficient, effective and sustainable. With more than 20,000 people working across 7,000 client sites in the UK into a diverse range of sectors, so it’s not surprising that we’re looking for exceptional people to help us to continue our growth. We are recruiting for a dynamic, customer-focused Application Support Analyst to join our rapidly expanding Technology Team. Reporting to the Group Head of Applications, you will play a pivotal role in supporting and administering the Group CAFM system for the Servest FM division. The Applications Support Analyst will be responsible for working with the division to migrate and implement Concept for clients which are currently running on a legacy system. Sitting within our rapidly growing Technology team based at our offices on the outskirts of Bury St Edmunds, the analyst will follow best practice methodology throughout the Concept implementation process whilst ensuring that the system is configured suitably for the Servest FM division. This is a broad role which will see you interacting with stakeholders from across the business and is key to supporting our continued growth strategy. We are seeking candidates with a sound understanding of ITIL processes, particularly around incident and project management. You will be competent in a range of technologies, including Windows OS, SQL and VB alongside supporting and managing applications and databases. You will demonstrate a good understanding of the practical application of IT and its’ application in the business environment. Candidates with knowledge of the Concept CAFM system would be of express interest to us. Given the recent growth of our Technology team, we foresee opportunities for suitably experienced candidates to grow with us. Our preference is for candidates who demonstrate drive and ambition, enthusiasm and a passion for delivering results - above all, you will always look to exceed customer expectations and deliver a first-rate service to your internal customers. Primary Result Areas: Incident and Problem Management : Resolving incidents and problems associated with Servest’s standard applications and databases in accordance with IT Department processes, within agreed service levels Data Input and Analysis: Responsible for analysing and validating data before importing or transferring into business applications Development : Developing minor enhancements to existing applications or assisting with the configuration or setup of new implementations Reports / Data : Specifying appropriate reports using common reporting tools, ensuring appropriate reports are developed, tested and deployed to relevant users in accordance with IT Department processes, within agreed service levels Documentation : Producing and maintaining comprehensive documentation for all fixes, enhancements, interfaces, reports, etc.   Suitable candidates will possess the following skills, experience and personal qualities: Experienced in supporting and managing applications and databases Good understanding of IT and its’ application in the business environment An awareness of ITIL processes Experienced in managing and supporting applications and databases Competency in a range of current technologies, including but not limited to the MS product suite, SQL, VB The ability to plan and manage own workload within tight deadlines Outstanding attention to detail and a process-driven working style Strong interpersonal, communication and presentation skills Customer-focused, results driven with a desire to exceed expectations Ambitious, enthusiastic, team player Higher education level qualification preferred but not essential The hours of work are Monday to Friday, 09:00-17:30 though we require flexibility to meet the needs of the business and there may be a requirement for some ad hoc travel to other Servest sites across the UK. Candidates with experience of working in facilities management would be desirable but this is by no means essential.  The role includes a competitive salary with additional company benefits. This is a fantastic opportunity to gain practical experience in the application of new technologies in a rapidly growing, entrepreneurial organisation with ambitious growth strategies. We offer excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and share success. If you are interested in applying for this role and meet the above criteria, please apply online today. To find out more please visit us on www.servest.co.uk Servest is an equal opportunities employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age. Vacancy Reference : GRP-BSE-KS-1402 *** NO AGENCIES PLEASE ***

Application / Software Product Specialist Location: Bury St Edmunds, Suffolk Basic Salary: £27,500-£30,000 Per Annum, DOE Benefits:  20 days’ holiday plus 8 Bank Holidays; AE Pension; Opt-in Health Cash Plans Working Hours: Mon - Fri, 9.00am - 5.30pm Employment Status: Full-Time, Permanent Servest Group is an expert in facilities management, creating environments which enable people to deliver exceptional experiences to help organisations be more efficient, effective and sustainable. With more than 20,000 people working across 7,000 client sites in the UK into a diverse range of sectors, so it’s not surprising that we’re looking for exceptional people to help us to continue our growth. We are recruiting for a dynamic, customer-focused Application / Software Product Specialist to join our rapidly expanding Technology Team. Reporting to the Group Head of Applications, you will act as the expert in respect of key enterprise systems, with primary focus on our CAFM system (Concept) and our integration platform (Boomi). The Applications Support Analyst will be tasked with developing, testing and implementing change to our enterprise systems, ensuring that they are fit for purpose and enables our colleagues in their roles across the business to perform their duties and deliver to our customers in an environment which is enhanced by our IT offering. This is a comprehensive role which will see you interacting with stakeholders from across the business and is key to supporting our continued growth strategy. We are seeking candidates with a sound understanding of ITIL processes, particularly around project management. You will be experienced in the manipulation of SQL databases with familiarity of both back and front-end applications and will demonstrate a good understanding of the practical application of IT and its’ application in the business environment. Candidates with knowledge of the Concept CAFM system would be of particular interest to us. Our Technology Team is rapidly growing and as such, we foresee opportunities for suitably experienced candidates to grow with us. The most suitable candidates will demonstrate drive and ambition, enthusiasm and a passion for delivering results - above all, you will always look to exceed customer expectations and deliver a first-rate service to your internal customers. Primary Result Areas: • Changes / Development – Contributing to the design, specification and implementation of changes, upgrades and new applications required to support new or modified business processes; Assisting with the production and approval of functional specifications, liaising with software suppliers during development • Testing – specifying testing and data requirements for applications, validating and loading test data as appropriate; Co-ordinating and assisting users with user acceptance testing, working closely with the QA and Project Management teams • Continuous Improvement – Identifying areas for improvement or requiring remedial action across the product environment; Producing feasibility studies, carrying out impact analysis of potential solutions, running beta and pilot programs with early-stage products, software or services leading to an RFC or project proposal • Strategy – Assisting with the creation of short, mid and longer-term product roadmaps, working with other areas of the IT department to include all aspects of the technical environment; Regularly review existing products to ensure that Servest remains at the forefront of new and emerging technologies • Reviews / Audits - Conducting periodic reviews / audits of products and processes to ensure compliance with standards and correct usage in line with industry best practice, identifying and implementing corrective action where necessary • Programme Delivery Area – Contributing to the effective management and ongoing development of the Programme Delivery area by actively supporting the Development Services Manager in operational and strategic initiatives. Suitable candidates will possess the following skills, experience and personal qualities: • Experience of the application development lifecycle, including specification, development, testing and deployment • Highly competent in the manipulation of SQL databases • Good understanding of IT and its’ application in the business environment • Experience of ITIL working practices • Experience of working within a Prince2 Project Management environment • Experienced in creating technical strategies and roadmaps for an organisation or business unit • Ability to engage and obtain the confidence of project stakeholders • A strategic vision with the foresight to future-proof • The ability to plan and manage own workload within tight deadlines • Outstanding attention to detail and a process-driven working style • Strong interpersonal, communication and presentation skills • Customer-focused, results driven with a desire to exceed expectations • Ambitious, enthusiastic, team player with the ability to be adaptable, agile and innovative • Higher education level qualification preferred but not essential • Experience of using the Concept CAFM system would be highly desirable This role is to be based at our offices on the western outskirts of Bury St Edmunds. Occasionally, some ad hoc travel to other Servest sites across the UK may be required. The hours of work are Monday to Friday, 09:00-17:30 though we require flexibility to meet the needs of the business. Candidates with experience of working in facilities management would be desirable but this is not essential. The role includes a competitive salary with additional company benefits. This is a fantastic opportunity to undertake an influential role in a business which recognises the benefits and opportunities that appropriate IT infrastructures can bring and as such, invests heavily in new technologies and fully backs the teams’ growth and strategic ambitions. We offer excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and share success. Servest is an equal opportunities employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age. *** NO AGENCIES PLEASE ***