Travail Employment Group : Burgess Hill

2nd Line Support Engineer £25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required The Role A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on-premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation-focused improvements across the business. Resolve escalated technical issues across server, cloud, and network environments Use scripting tools to automate tasks and improve internal workflows Assist in maintaining internal security and compliance frameworks Support the implementation and ongoing management of industry standards Manage and optimise remote monitoring and management tools Troubleshoot and support telephony and connectivity issues Contribute to infrastructure projects and improvements Maintain accurate documentation and audit records Review technical trends and contribute to service improvements Support the wider technical team with complex troubleshooting Requirements The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable. This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst. Company Information You will be joining a forward-thinking, security-minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged. Package £25,000 - £32,000 Discretionary bonus scheme 28 days holiday including bank holidays Pension scheme Ongoing training and certification support Modern technical environment with focus on automation Permanent contract Own transport required Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Job Title: Data Systems Manager Salary: £31,000 - £38,000 per annum Location: Burgess Hill Duration: Permanent Hours: Monday to Friday, 8am - 5pm, 40 hours per week Benefits: 25 days holiday (plus bank holidays), Free lunch every day, Free Parking, Company pension We are delighted to be exclusively working with our prestigious educational client in their search for a Data Systems Manager to join their busy support team. This is an exciting role for someone who has a solid understanding of custom report witing using SQL server report services, and a proactive approach with an excellent ability to manage duties and workload. This role will be vital in working with key colleagues to oversee, develop and maintain the use of data, providing clear and concise information reports and to ensure the data runs are accurate and on time. The Role: Develop the current MIS System (iSAMS) and oversee its supporting systems and services Provide support to all staff to facilitate their use of iSAMS Provide advice and input to the school's overall systems strategy Maintain a working knowledge of any systems linked to iSAMS, to ensure smooth integration between them Maintain a clear understanding of GDPR Develop and support the various workflows in place for the Admissions team Undertake all necessary preparatory and provision of the MIS system for each academic year Provide the export of data required by internal sources and external organisations Maintain report formats and templates using Visual Studio and SQL Audit and document the system configuration, to ensure correct allocation of functions and permissions Be first point of support for the iSAMS and associated services, liaising with users and providers on any errors, development requests, or problems encountered Undertake the induction of training new staff in the use of the MIS System, including creating appropriate training materials The Person: Previous experience in a similar role Strong IT skills on a range of systems, including Microsoft Office Knowledge of iSAMS is desirable but not essential Excellent interpersonal and communication skills Ability to work well in a team, and independently using own initiative A flexible and adaptable approach with the ability to prioritise duties Strong attention to detail Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.