Merseyside Police
Bootle, Merseyside
About the Role As an Administrative Support Officer, you will provide comprehensive administrative support for the ACPO Intruder Alarms Policy. You will manage large volumes of data, process applications, respond to enquiries, and ensure the accuracy of our Storm Alarm database, which contains over 35,000 alarm records. This is a role that requires precision, sound judgment, and excellent communication skills. You will work with alarm companies, members of the public, and internal police departments, providing clarity and reassurance while maintaining high service standards. Key Responsibilities Process all alarm applications for the Merseyside area, including calculating administration fees and using the BACs system. Maintain and update the Storm Alarm database, including mapping new alarm locations and producing warning, withdrawal, and reinstatement letters. Manage daily correspondence, issuing confirmation letters and renewal notices for Smoke Cloak, Lone Worker devices, and other alarm types. Respond to written and digital enquiries, drafting clear and professional letters and emails in line with ACPO policy. Conduct daily checks of alarm activations, determining whether activations are genuine or false, and updating the system accordingly. Handle telephone and email enquiries, providing accurate advice on ACPO policy and related procedures. Produce accurate monthly performance data and assist with alarm audits. Collate, verify, and prepare personal documents for vetting applicants from alarm companies. Provide short-term cover for the Management Support Team Leader, making informed decisions to maintain service continuity. Maintain high standards of data quality, information security, and information management in line with statutory requirements. Knowledge & Skills Required Knowledge of the ACPO Intruder Alarms Policy and its requirements. Understanding of alarm company processes and Force Control Room operations. Excellent administrative, organisational, and time-management skills. Experience using Storm, Storm Mapping, Microsoft Outlook, and Microsoft Excel. Strong written and verbal communication skills, able to explain decisions clearly and professionally. Ability to remain calm, patient, and reassuring when dealing with challenging enquiries. Accurate keyboard skills and attention to detail when handling high-volume information. JBRP1_UKTJ
About the Role As an Administrative Support Officer, you will provide comprehensive administrative support for the ACPO Intruder Alarms Policy. You will manage large volumes of data, process applications, respond to enquiries, and ensure the accuracy of our Storm Alarm database, which contains over 35,000 alarm records. This is a role that requires precision, sound judgment, and excellent communication skills. You will work with alarm companies, members of the public, and internal police departments, providing clarity and reassurance while maintaining high service standards. Key Responsibilities Process all alarm applications for the Merseyside area, including calculating administration fees and using the BACs system. Maintain and update the Storm Alarm database, including mapping new alarm locations and producing warning, withdrawal, and reinstatement letters. Manage daily correspondence, issuing confirmation letters and renewal notices for Smoke Cloak, Lone Worker devices, and other alarm types. Respond to written and digital enquiries, drafting clear and professional letters and emails in line with ACPO policy. Conduct daily checks of alarm activations, determining whether activations are genuine or false, and updating the system accordingly. Handle telephone and email enquiries, providing accurate advice on ACPO policy and related procedures. Produce accurate monthly performance data and assist with alarm audits. Collate, verify, and prepare personal documents for vetting applicants from alarm companies. Provide short-term cover for the Management Support Team Leader, making informed decisions to maintain service continuity. Maintain high standards of data quality, information security, and information management in line with statutory requirements. Knowledge & Skills Required Knowledge of the ACPO Intruder Alarms Policy and its requirements. Understanding of alarm company processes and Force Control Room operations. Excellent administrative, organisational, and time-management skills. Experience using Storm, Storm Mapping, Microsoft Outlook, and Microsoft Excel. Strong written and verbal communication skills, able to explain decisions clearly and professionally. Ability to remain calm, patient, and reassuring when dealing with challenging enquiries. Accurate keyboard skills and attention to detail when handling high-volume information. JBRP1_UKTJ
Merseyside Police
City, Liverpool
IT Network Engineer ICT Department Grade: Career Grade E-G (£33,603 - £54,696) Permanent Location: Force Headquarters, Liverpool, Merseyside About the Role We are seeking a skilled and motivated ICT Network Engineer to join our ICT Department. This is a full time, permanent position based at our Headquarters in Liverpool. As a member of the Technical Support Team, you'll operate at a third line level, providing expert support and driving improvements across our enterprise network infrastructure. You will play a key role in maintaining secure, resilient, and high performing network services that underpin critical policing operations. Working in a dynamic, fast paced environment, you will support a wide range of networking technologies including LAN, WAN, Wi Fi, and security platforms. Your expertise will contribute directly to ensuring operational effectiveness and service availability across the Force. This is a career graded position, offering a clear pathway for progression within our ICT Technical team. You will be appointed at a grade aligned to your skills and experience, with opportunities to advance as you develop deeper technical expertise and take on greater responsibility. You will have access to industry recognised training and certifications (including Fortinet), hands on experience with enterprise technologies, mentoring, and involvement in key projects within a collaborative, learning focused environment. The ideal candidate will have a strong passion for networking technologies, a commitment to continuous professional development, and the ability to apply structured problem solving skills in a complex technical environment. Key Responsibilities Manage the stability, performance, and security of enterprise network infrastructure Design, configure, and support LAN, WAN, WLAN, data centre environments and Internet connected services Support and maintain network security systems including firewalls, VPNs, and intrusion detection/prevention systems Monitor network performance and proactively identify and resolve issues Lead on the implementation and deployment of new network solutions and upgrades Troubleshoot and resolve third line network incidents and complex technical problems Collaborate with internal teams and external suppliers to ensure reliable service delivery Maintain network documentation, diagrams, technical standards and service contracts What We're Looking For Proven experience in enterprise network engineering or support, ideally with hands on Fortinet and HPE experience Strong knowledge of networking protocols (e.g. TCP/IP, VLAN, VxLAN, OSPF, BGP, BFD, STP, QoS, DNS, DHCP), and their use to optimise network reliability, availability and performance Experience with network hardware such as routers, switches, firewalls, and wireless controllers (HPE Aruba, Fortinet) Understanding of network security principles and best practices Experience supporting secure and highly available network environments Ability to troubleshoot complex network issues and produce root cause analysis, working with the wider team to recognise application issues and how network conditions could be contributing to an underlying cause Experience with application deployments that require low latency and prioritisation Familiarity with network monitoring and management tools Good communication skills and ability to work effectively with colleagues, suppliers and stakeholders Benefits 25 days annual leave plus 8 bank holidays pro rata, increasing to 30 days plus 8 bank holidays after 5 years full service Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary Access to on site gyms - HQ and OCC Option to become a member of the onsite unions Discounts from various retailers via the Blue Light Scheme Cycle to work scheme Tasker's Salary sacrifice car scheme Our Commitment to Diversity, Equality & Inclusion We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates. Our Outreach Team provides guidance and support for candidates from under represented groups. If you require reasonable adjustments, please let us know so we can support you. To learn more about available support, contact:
IT Network Engineer ICT Department Grade: Career Grade E-G (£33,603 - £54,696) Permanent Location: Force Headquarters, Liverpool, Merseyside About the Role We are seeking a skilled and motivated ICT Network Engineer to join our ICT Department. This is a full time, permanent position based at our Headquarters in Liverpool. As a member of the Technical Support Team, you'll operate at a third line level, providing expert support and driving improvements across our enterprise network infrastructure. You will play a key role in maintaining secure, resilient, and high performing network services that underpin critical policing operations. Working in a dynamic, fast paced environment, you will support a wide range of networking technologies including LAN, WAN, Wi Fi, and security platforms. Your expertise will contribute directly to ensuring operational effectiveness and service availability across the Force. This is a career graded position, offering a clear pathway for progression within our ICT Technical team. You will be appointed at a grade aligned to your skills and experience, with opportunities to advance as you develop deeper technical expertise and take on greater responsibility. You will have access to industry recognised training and certifications (including Fortinet), hands on experience with enterprise technologies, mentoring, and involvement in key projects within a collaborative, learning focused environment. The ideal candidate will have a strong passion for networking technologies, a commitment to continuous professional development, and the ability to apply structured problem solving skills in a complex technical environment. Key Responsibilities Manage the stability, performance, and security of enterprise network infrastructure Design, configure, and support LAN, WAN, WLAN, data centre environments and Internet connected services Support and maintain network security systems including firewalls, VPNs, and intrusion detection/prevention systems Monitor network performance and proactively identify and resolve issues Lead on the implementation and deployment of new network solutions and upgrades Troubleshoot and resolve third line network incidents and complex technical problems Collaborate with internal teams and external suppliers to ensure reliable service delivery Maintain network documentation, diagrams, technical standards and service contracts What We're Looking For Proven experience in enterprise network engineering or support, ideally with hands on Fortinet and HPE experience Strong knowledge of networking protocols (e.g. TCP/IP, VLAN, VxLAN, OSPF, BGP, BFD, STP, QoS, DNS, DHCP), and their use to optimise network reliability, availability and performance Experience with network hardware such as routers, switches, firewalls, and wireless controllers (HPE Aruba, Fortinet) Understanding of network security principles and best practices Experience supporting secure and highly available network environments Ability to troubleshoot complex network issues and produce root cause analysis, working with the wider team to recognise application issues and how network conditions could be contributing to an underlying cause Experience with application deployments that require low latency and prioritisation Familiarity with network monitoring and management tools Good communication skills and ability to work effectively with colleagues, suppliers and stakeholders Benefits 25 days annual leave plus 8 bank holidays pro rata, increasing to 30 days plus 8 bank holidays after 5 years full service Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary Access to on site gyms - HQ and OCC Option to become a member of the onsite unions Discounts from various retailers via the Blue Light Scheme Cycle to work scheme Tasker's Salary sacrifice car scheme Our Commitment to Diversity, Equality & Inclusion We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates. Our Outreach Team provides guidance and support for candidates from under represented groups. If you require reasonable adjustments, please let us know so we can support you. To learn more about available support, contact:
