Focus Group

Focus Group is seeking an AI & Automation Manager to lead the operational adoption of AI and automation within Service Operations. This senior role will be responsible for improving efficiency and customer experience while managing the Automation Team. Candidates should have experience with AI tools, strong stakeholder management skills, and familiarity with ITIL processes. The position offers a hybrid working model with a competitive salary and benefits package.

AI & Automation Manager Location: Hybrid - HQ in Shoreham by Sea Reports to: Head of Proactive Services Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers. As we continue to scale, we're embedding AI and intelligent automation into Service Operations to improve efficiency and customer experience. We're seeking an AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations. This is a senior operational role focused on turning AI capability into business as usual outcomes. The Role You will: Own AI platform adoption and performance across Service Operations Lead governance and prioritisation of the automation programme Act as the operational lead for contact centre platform improvements Manage and develop the Automation Team Translate operational needs into clear priorities and requirements Track adoption, performance, and value, reporting to senior stakeholders What You'll Bring Essential: Experience managing AI and/or automation platforms in a commercial environment Hands on exposure to AI tools (e.g. ChatGPT, Copilot, Claude) Strong delivery, stakeholder management, and people leadership skills Ability to translate technical work into measurable business outcomes Working knowledge of ITIL and ITSM processes Desirable: MSP or B2B IT services experience Familiarity with Rewst, Power Automate, ServiceNow, or similar platforms Experience with AI enabled contact centre tooling What We Offer Competitive salary and benefits Ownership of AI and automation within Service Operations High visibility and influence across the business Collaborative, delivery focused culture Hybrid working with regular time at our Shoreham by Sea HQ

Cyber & IT Presales Consultant Remote (UK Midlands or South based) Up to £51,500 base / OTE £75,000 Shape the future of cyber security sales at one of the UK's fastest-growing tech businesses. Focus Group is a £300m-revenue, 1,300-strong technology services company - and we're on a serious growth trajectory. Backed by Hg Capital and valued at over $1bn, we serve 30,000 SME customers across the UK and are investing heavily in expanding our cyber security capability. This is a genuine opportunity to make your mark. The role We're looking for a Cyber Presales Consultant to join our growing Presales function. This is a predominantly cyber-focused role - if you live and breathe cyber security and love the buzz of translating complex technical solutions into compelling business cases, you'll thrive here. You'll be the technical authority in the sales process for cyber engagements - working alongside our Business Development Managers and Account Managers to scope, design and present cyber security solutions to prospects and existing customers. From discovery workshops and proposal development through to customer facing presentations, you'll own the technical narrative and help close deals. This isn't a back office role. You'll be customer facing, commercially minded, and central to Focus Group's presales centre of excellence in the MSP/MSSP market. What you'll be doing Running presales discovery calls and workshops to uncover security gaps, threat exposure, and compliance obligations. Designing technically accurate, commercially sound cyber proposals. Positioning the right solutions - whether that's MDR/EDR, SOC, vulnerability scanning, penetration testing, email security, identity protection, or compliance frameworks like Cyber Essentials, ISO 27001 or PCI DSS. Presenting confidently to both technical and non technical stakeholders. Supporting the wider sales team and mentoring less experienced presales colleagues as we scale. What we're looking for You'll have demonstrable experience in a cyber security presales, consultancy or technical advisory role - ideally within an MSP or MSSP. You'll be equally comfortable in a boardroom and on a technical deep diving call, with the communication skills to match. Familiarity with the Microsoft 365 and Defender suite, security awareness training, and key compliance frameworks is essential. Certifications such as CISSP, CISM, CompTIA Security+ or CySA+ are a bonus, as is knowledge of the MITRE ATT&CK framework. You'll be based in the UK Midlands or South, and comfortable with regular travel to customers and our offices - this role rewards those who build strong relationships in person. What's in it for you Up to £51,500 base salary with an OTE of £75,000. A remote first role with real flexibility. The chance to join a business that's genuinely scaling - with the investment, ambition and support to match. And a Presales team that's being built to be best in class. If you're ready to step into a role where your expertise shapes real outcomes for customers and fuels business growth, we'd love to hear from you.

A rapidly growing tech company in the UK is seeking a Business Development Executive to drive B2B sales. In this high-volume outbound calling role, you'll have a structured career pathway with opportunities for advancement. Ideal candidates are resilient, coachable, and motivated by performance with potential earnings of £30k in the first year. Fast progression to higher earning roles is expected within 12-24 months based on performance. Join a dynamic team and enjoy a strong company culture that promotes growth and success.

Technical Support Engineer - Cloud & AI Voice Systems Competitive Salary Cloud Communications Provider AI Voice Technology Remote Role Take ownership of cloud telephony and AI voice systems in a hands on technical role. You'll deliver expert remote support, configure cloud platforms, and ensure customers get seamless, reliable service-helping them get the most from their AI voice solutions. What You'll Do Remote Support & Troubleshooting Resolve customer issues across cloud telephony and AI voice platforms. Handle helpdesk calls, emails, and tickets with speed and clarity. Escalate complex cases while maintaining full ownership until resolution. Cloud & AI System Configuration Deploy and configure customer systems remotely, including users, call routing, and integrations. Set up and optimise AI voice agents and automated workflows. Test systems thoroughly and document all configurations. Customer Success & Training Provide proactive updates and maintain strong customer relationships. Deliver remote training and guidance for users of all technical levels. Create clear reports, documentation, and troubleshooting records. Collaboration & Continuous Improvement Work closely with engineering teams to improve systems and processes. Support ongoing enhancements to AI voice solutions Essential Skills & Experience Experience in technical, telecoms, or IT support roles. Knowledge of cloud telephony, VoIP, SIP, and call routing concepts. Strong troubleshooting and diagnostic skills. Confident in communicating with non technical users. Skilled at managing multiple support requests efficiently. Desirable Exposure to AI voice agents or conversational AI platforms. Experience configuring cloud or SaaS systems. Basic networking knowledge (IP, routers, firewalls). Personal Attributes Customer focused with a proactive, service driven mindset. Calm, methodical, and accountable problem solver. Works independently yet thrives in a collaborative, remote team. Eager to learn and embrace new technologies. Voice Connect is part of the Focus Group family, joining a network of innovative telecom and connectivity brands. This connection allows us to combine our expertise in cloud and AI voice systems with the scale, resources, and customer reach of one of the UK's leading connectivity groups

A leading tech scale-up in the UK is seeking an IT Account / Business Development Manager to drive consultative sales in IT solutions. You will work collaboratively in a pod structure to identify opportunities, build relationships, and close deals ranging from £10k-£100k+. The ideal candidate has extensive B2B sales experience and strong consultative selling skills. Focus Group offers competitive compensation between £65k-£80k OTE for the first year, with potential to earn £80k-£100k in the second year.

IT Account / Business Development Manager Consultative Solutions Closer £65-80k+ OTE Year 1 I £80k-£100k Year 2 Award-Winning Tech Scale-Up £1bn Valuation 30,000+ Customers Experienced B2B closer? We'll teach you IT - you bring the closing skills. The Opportunity Focus Group (£1bn valuation, 30,000+ customers) needs an IT Account / Business Development Manager to identify whitespace opportunities, build relationships across complex organizations, and close consultative IT deals within our customer pod structure. This is all about running a consultative sales process, qualifying opportunities and closing. Your pod generates opportunities - you qualify, shape solutions, and close. What You'll Do Conduct consultative discovery meetings and shape tailored IT solutions Navigate multi-stakeholder environments (IT managers, CTOs, CFOs) Build ROI business cases and close deals £10k-£100k+ Identify expansion opportunities within existing accounts Collaborate with pod on account strategy and shared revenue targets What We Need 2+ years consultative B2B sales with proven closing track record Experience closing deals £10k-£100k+ Multi-stakeholder selling experience Account growth capability Collaborative mindset Quick learner willing to develop IT knowledge Ideal Backgrounds: IT managed services, MSP, cyber security, cloud OR Telecoms, connectivity, unified comms, B2B SaaS, professional services (we'll develop your IT knowledge) We care more about consultative selling skills than IT expertise. About Focus Group £1bn valuation with backing from PE firm Hg 30,000+ customers across the UK 1,300+ employees across 20 offices Comprehensive IT & Comms provider: Managed services, cyber security, cloud, telecoms, mobile Award-winning employer (UK's Best 100 Companies to Work For) Aggressive growth trajectory through organic expansion and M&A Why Join as IT Account Manager? Focus on closing as opposed to prospecting: concentrate on what you do best Quality opportunities: Work leads from engaged Customer Engagement and BDM colleagues Pod support: Collaborative environment where you're never alone in complex deals Established accounts: Build on existing customer relationships and trust in Focus Group brand Clear ownership: Your accounts, your opportunities, your commission Winning formula: Pod structure proven to maximize account growth and customer satisfaction Close complex IT deals. Grow key accounts. Work in a winning pod. Apply now