Thefutureworks

We are recruiting for an Operations Systems Co-Ordinator to support the effective administration, maintenance, and continuous improvement of operational systems and technology across the business. This role is ideal for a technically minded administrator or systems support professional who enjoys problem-solving, supporting users, and improving processes. The successful candidate will play a key role in ensuring operational systems function efficiently and effectively, helping deliver excellent service to both internal and external customers. The position involves providing helpdesk support, system administration, user training, reporting, testing, and acting as a super user across multiple operational systems. Due to location own transport desirable. Key Responsibilities Systems Support & Helpdesk Administration Provide first-line support for operational systems, investigating, replicating, and resolving user issues. Escalate technical or business-critical issues to third-party suppliers and internal management when required. Liaise with external software providers to monitor and progress outstanding issues. Test fixes and system changes before releasing them back to users. Identify opportunities for system improvements and more efficient ways of working. Become a super user across multiple operational systems. User Training & Support Deliver webinars, drop-in sessions, group training, and one-to-one support for internal and external users. Create user guides, training documentation, videos, and e-learning materials. Monitor recurring issues and develop training solutions to reduce repeat queries. Data & Reporting Produce and maintain reports using Report Builder and Power BI. Support users with reporting queries and improve data accessibility and usability. System Testing & Administration Test system enhancements, updates, bug fixes, and new functionality accurately. Communicate upcoming system changes and updates to users. Carry out general systems administration, including setting up and maintaining data and system items with a high level of accuracy. Compliance & Data Integrity Ensure confidentiality, integrity, and security of all data in line with GDPR, ISO9001, and company policies. Maintain quality standards and accuracy across all tasks and system processes. Skills & Experience Required Essential Skills Strong problem-solving and troubleshooting abilities. Excellent written and verbal communication skills. Strong organisational and administrative skills with the ability to prioritise workloads effectively. Good technical aptitude and confidence working with systems and software. Ability to build positive working relationships with users, colleagues, and third-party suppliers. Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Project. Ability to work proactively and independently while managing multiple priorities 25 days' annual leave which increases with length of service - Hybrid working options available (2 days in office) - Defined contributory pension schemes - Employee assistant scheme (health assured) - Hapi - employee benefits and wellbeing platform giving access to exclusive perks and discounts - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Free parking - Free drinks New office refurb

We are currently recruiting for a exciting new position of a Simulation Assistant to join the growing team based in Coventry. The centre is an advanced people training centre that has seen successful growth both in the range and volume business. As a result they are recruiting an assistant to help support and shape the operation in order to realise the considerable further potential which exists for this innovative facility. The aim of the Simulation Assistant Role is to support the centre management in technical support, sales, marketing and general commercial and admin functions required to operate the centre. This is a diverse role requiring an individual with a wide range of both technical and specialist non-technical skills to succeed in excelling both in engaging with the state-of-the-art technology used within the centre as well as performing business critical day-to-day activities. From a technical perspective, the successful candidate will be capable of, as well as having a strong ethos of learning to be able to install, configure, program, test and support the relevant technology and applicable simulation applications utilised at the centre. These skills will be required for, but not limited to: *Operation of the XVR On Scene, XVR Crisis Media Simulation Platforms *Design, build, program and configure simulation-based scenarios utilising the XVR Simulation platforms or others where applicable *Undertake 3D-Modelling and Artwork where required. *Understanding the technical capabilities of the simulation centre *Support and Maintain Audio/Visual (AV) systems as well as Windows and Mac OS computer systems utilised in the centre. From an admin perspective, the successful candidate will be capable of and able to demonstrate the ability: *To perform day-to-day admin office tasks *Maintain records, produce reports and use of appropriate business support systems *Support in Sales and Marketing and other day-to-day business activities. Non-technical skills such as communication, team working, time management, ability to adapt to change and flexibility are essential to succeed in this role. Furthermore, the successful candidate will strive to achieve high levels of customer satisfaction, excellent inter-personal skills, networking, team working as well as the ability to work independently where required. Stakeholder and client satisfaction are paramount to be effective in this role. The successful candidate will be able to demonstrate the desire for learning the specialist skills, through both on-the-job and formal training provided in order to develop the necessary qualities and capabilities required to succeed. If you feel you have the relevant base skills and experience, as well as the passion to develop and learn new, please submit your do not hesitate in applying