Thefutureworks

2 job(s) at Thefutureworks

Thefutureworks Scarborough, Yorkshire
12/03/2026
Seasonal
thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus. The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students. Main Duties and Responsibilities Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation Troubleshooting IT problems - fixing hardware or software issues Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable About You Technical understanding of connecting and troubleshooting PC's, laptops, and modern gadgets Diagnostic logic to identify the root cause of faults quickly Excellent face to face communication skills, able to reassure users while working on their equipment Additional information Hours 08:30 - 17:00 Monday to Friday with one hour lunch Location - Scarborough Temp to Perm opportunity At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.
Thefutureworks
07/10/2021
Full time
We are currently recruiting for a exciting new position of a Simulation Assistant to join the growing team based in Coventry. The centre is an advanced people training centre that has seen successful growth both in the range and volume business. As a result they are recruiting an assistant to help support and shape the operation in order to realise the considerable further potential which exists for this innovative facility. The aim of the Simulation Assistant Role is to support the centre management in technical support, sales, marketing and general commercial and admin functions required to operate the centre. This is a diverse role requiring an individual with a wide range of both technical and specialist non-technical skills to succeed in excelling both in engaging with the state-of-the-art technology used within the centre as well as performing business critical day-to-day activities. From a technical perspective, the successful candidate will be capable of, as well as having a strong ethos of learning to be able to install, configure, program, test and support the relevant technology and applicable simulation applications utilised at the centre. These skills will be required for, but not limited to: *Operation of the XVR On Scene, XVR Crisis Media Simulation Platforms *Design, build, program and configure simulation-based scenarios utilising the XVR Simulation platforms or others where applicable *Undertake 3D-Modelling and Artwork where required. *Understanding the technical capabilities of the simulation centre *Support and Maintain Audio/Visual (AV) systems as well as Windows and Mac OS computer systems utilised in the centre. From an admin perspective, the successful candidate will be capable of and able to demonstrate the ability: *To perform day-to-day admin office tasks *Maintain records, produce reports and use of appropriate business support systems *Support in Sales and Marketing and other day-to-day business activities. Non-technical skills such as communication, team working, time management, ability to adapt to change and flexibility are essential to succeed in this role. Furthermore, the successful candidate will strive to achieve high levels of customer satisfaction, excellent inter-personal skills, networking, team working as well as the ability to work independently where required. Stakeholder and client satisfaction are paramount to be effective in this role. The successful candidate will be able to demonstrate the desire for learning the specialist skills, through both on-the-job and formal training provided in order to develop the necessary qualities and capabilities required to succeed. If you feel you have the relevant base skills and experience, as well as the passion to develop and learn new, please submit your do not hesitate in applying