Bench IT

Desktop Support Engineer £38k + Benefits, London Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; Technical Skills & Competencies Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Laptop/Desktop builds and management Thin Client management Citrix: XenApp 7.x & Workspace/Receiver Zoom Mimecast iPhone configuration & management Polycom/Condeco Audio Visual management ServiceNow knowledge would be desirable Responsibilities & experience Strong experience as a Technical Support Engineer Strong communication and interpersonal skills Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology Capable of providing white glove VIP support Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Instructing users through a series of actions, either via phone, email or chat Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service Desktop Support Engineer £38k + Benefits, London

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance / Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London

IT Business Relationship Manager - London - (Professional Services) - £40,000 - 50,000 + benefits Leading professional services company is actively recruiting for an experienced Business Relationship Manager to join an expanding team, acting as a bridge between the IT service function and its customer base to ensure that IT services are understood and adopted and equally as important that new opportunities and challenges are understood and engaged back into the IT function. The role will also need to help the whole IT function understand the business fit and ensure the IT priorities and work is aligned to business priorities. The role will also involve working closely with innovation teams who are responsible for helping understand the business problems and offer innovative IT solutions. Responsibilities for the position of IT Business Relationship Manager - (BRM / TAX): - Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as BRM perspective. Consult with business unit's and capture and review IT usage, services, technology, digital, and department specific projects in order to identify, forecast and develop IT needs. Utilise the adoption and business change function to insure the IT solution and service(s) are embedded within the business unit. Requirements for the position of IT Business Relationship Manager -(BRM/ TAX): 2+ years experience in a BRM or similar role Track record in influencing change, both in leading proposals for new IT solutions and in positively influencing and changing user behaviour. Demonstrate extensive experience in the IT industry with expertise in areas of Business engagement including Project management and business analysis as well as BRM. A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives. Experience of working in professional services organisation, preferably partnerships. Any experience dealing with Tax stakeholders would be a benefit

Automation Support Engineers 3 vacancies: Junior (1 year experience) - up to 30k Intermediate (2 years' experience) - up to £ 40k London / remote Leading professional services industry is currently recruiting for some Automation Support Engineers to join their expanding team developing and supporting new and existing internally used AI (Artificial Intelligence) solutions. Across the wider team they are exploring RPA, BPM, NLP, ML, OCR, and AI technologies to deliver Automated solutions for our business streams. As an Automation Support Engineer / Automation Support Analyst you will be responsible for the day-to-day support of innovative, high quality Automation solutions. Through this role, you will have opportunities to extend your technical training and will give you the chance to work across a variety of Automation toolsets. The successful Automation Support Engineer / Automation Support Analyst will assist with: Providing incident and problem management support across existing Automation processes. improve methods of operation and enhance the quality of deliveries. To be part of the team governing the deployment of new Automated processes into Production. To administer access to Production accounts and Virtual Machines. To manage and optimise the schedule of our Automated processes. To be an evangelist for Automation and to help identify new Automation opportunities across the business. To work closely with the Automation Development team to ensure that processes are developed to the highest possible quality level. Liaise with 3rd Party suppliers in the event of any escalations required. To proactively identify potential risks and issues across existing Automation processes To help deliver small changes to existing Automated processes that require amendments. Essential experience for the Junior Automation Support Engineer / Automation Support Analyst ANY of the following - UiPath, ABBYY and Power Platform, Blue Prism, Automation Anywhere, Kofax Any knowledge of supporting the following tools would be advantageous (UiPath, ABBYY and Power Platform, Blue Prism, Automation Anywhere, Kofax or similar) Knowledge of the Software Delivery Lifecycle for IT projects Experience of working in Support role and with excellent troubleshooting skills Proven Customer Service experience and good communication skills with the ability to present technical details to a non- technical audience. Good written skills and with the ability to produce clear and concise documentation. The ability to work with a structured and methodical approach, combined with an enquiring mind. Any experience of support on both "On Premise" and "Cloud" infrastructure desirable. For the more experienced position Automation Support Engineer / Automation Support Analyst; the following experience would be essential: Adept with supporting Automation technology such as UiPath, ABBYY, Power Platform, Blue Prism, Automation Anywhere, Kofax or similar. Experience of the Software Delivery Lifecycle for an Automation project Experience of working in Support role and with excellent troubleshooting skills Proven Customer Service experience and good communication skills with the ability to present technical details to a non- technical audience. Good written skills and with the ability to produce clear and concise documentation. The ability to work with a structured and methodical approach, combined with an enquiring mind. Any experience of support on both "On Premise" and "Cloud" infrastructure desirable.