Morris Sinclair Recruitment

1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What s on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years technical support experience Minimum 2 years customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.

IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We re Looking For We re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don t need to know everything we value curiosity, initiative, and a willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed).