Proforest

IT Manager Position summary This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function within Proforest. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers. About Proforest Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil. Main Responsibilities: IT Strategy and security management Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data Develop a business continuity plan   System development Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions Review if existing systems are fit for purpose and implement improvements Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes   Capacity Building Develop a global team of IT power users to strengthen IT capacity in regional offices Develop guidance documents and training material. Provide training as required   Incident response, user support and maintenance Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards   Qualifications, experience and skills Professional IT qualification (e.g. computer science, network engineering, etc.) At least 3 years of relevant work experience in a similar role Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS Configuration and troubleshooting of laptop and desktop computers Microsoft environments, especially Office 365 ecosystem and Azure Database and Business Intelligence solutions Security infrastructure and cyber security best practices, including BCP and disaster recovery Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively A drive and desire for continuous professional development   Salary and practical details Salary range: £30,000-34,000 Location: Oxford, UK (although this position may be hosted in one of our overseas offices) Full time permanent position   To apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net Application deadline: 20 October 2019    

IT Support Officer Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills. About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses. Main Responsibilities Act as the first point of contact for staff and provide effective end-user support as required. Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business. Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service. Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language. Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required. Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc. Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security. Provide guidance and support to regional offices to improve their IT support capacity. Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap. Qualifications, experience and skills Graduate in computer science, network engineering or similar qualification At least 1 year of relevant work experience in a similar role in a medium size business IT environment Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology Strong knowledge of Microsoft Office 365 and Azure A good understanding of security infrastructure and systems would be an advantage Knowledge of configuring/supporting laptop and desktop computers Highly developed organisational skills including prioritisation, project management and time management A drive and desire for continuous professional development   Salary, location and contract type Salary:   25,000 – 28,000 dependent on experience Location:  Oxford Contract type:  Permanent, full-time How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net • Application deadline:   12 January 2018 • Phone interviews planned:   18 / 19 January 2018 • Final interview planned:  25 - 31 January 2018 Proforest is an equal opportunity employer.