Thrive

Thrive in Luton is looking for a Deployment Technician to manage network infrastructure for customers. This role involves utilizing firewalls and switches from Fortinet, Palo Alto, and Cisco, focusing on product evaluations and upgrades. The ideal candidate will have 1-3 years of networking experience and a Bachelor's degree. Responsibilities include troubleshooting, analyzing networks, and successful project completion, ensuring excellent communication and time management skills.

About Us Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Summary We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base in the Miami area. Systems Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Responsibilities Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Provide consulting to clients on certain applications, Thrives best practices and general computing processes. Provide escalated support, mentoring, and technical leadership to other engineers in the department. While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Requirements Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in a team environment as well as alone Preferred Requirements CompTIA Net + MCSE / MCITP: Server Administrator or above VCA/VCP

Position Overview As a member of the ThriveNetwork Deploymentteam, you will be responsible for the deployment of network infrastructure and services to Thrive's new and existing customers. You will be expected to utilize Thrive's primary networking solutions of Fortinet and Palo Alto firewalls, Cisco, Meraki and Extreme switching and Meraki and Ruckus wireless to optimize and secure customer environments. Work will entail product evaluations, upgrade implementations, network expansion, network monitoring and documentation. Additionally, you will be expected to follow established standards while also contributing to both new and established process improvement. Responsibilities Ability to handle diverse networking environments in a wide cross-section of business clients Analyze and document an unfamiliar network environment Coordinate with relevant teams in all aspects related to equipment installation, service testing and problem resolution Deploy and activate network solutions and internet circuits Troubleshoot networking level incidents and provide relevant information to escalation resources Work through the project process to drive deployments to a successful outcome Complete deployment activities work during scheduled maintenance windows Transition deployed service offerings to support team with all relevant documentation required for long term maintenance Escalate when necessary to senior engineer for further review/troubleshooting Communicate directly with customers regarding project plans, potential impact and testing procedures Demonstrate excellent time management skills to accomplish large projects Qualifications Minimum Enthusiastic and self-motivated individual with a team-first attitude 1-3 years Networking and Firewall experience Proficient with IPV4 protocols, VPN, TCP/IP and Next Generation Firewalls Knowledge and experience with Fortinet/Palo Alto/Meraki/Cisco/Ruckus/Extreme products Experience with Visio required Knowledge of monitoring tools (NAble, Solarwinds) preferred Excellent problem solver; able to prioritize and coordinate between multiple projects Experience troubleshooting network configuration and hardware issues Excellent written and oral communication skills Education Requirement Bachelor's Degree, Technical Degree or equivalent work experience Fortinet NSE4 or higher certification preferred

Position Summary At Thrive, a Systems Engineer will have responsibility for remote client support, including heavy interaction with end users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process. Primary Responsibilities Ability to handle diverse computing environments in a wide cross section of business environments. Analyze and document an unfamiliar client / server and network environment while assessing the quickest path to resolution. Perform rapid analysis of workstation / server level incidents and consistently demonstrate the ability to determine the root cause. Provide consulting to clients on certain applications, Thrives' best practices, and general computing processes. Troubleshoot and resolve high level workstation, server and network incidents while following Thrives' Standard operating procedures. Sets client expectations and provides regular updates/next steps appropriately throughout the troubleshooting process. Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents. Monitor the service desk service board for escalated service tasks: Prioritize tasks escalated from Technical Support Engineers Ensure that open service tasks are escalated and addressed appropriately from Technical Support Engineers Follow Thrives' best practices for escalating tasks from Technical Support Engineers Escalate when necessary to Systems Administrator for further review/troubleshooting. Communicate steps taken during troubleshooting and resolution through clear non-technical communication, or by utilizing the appropriate level of technical verbiage. Demonstrate the correct level of urgency while resolving client incidents. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Networked Printer Issues Any Incidents escalated from Technical Support Engineers Qualifications Basic Qualifications Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 4-6+ years desktop and/or server support experience Self motivated, has ability to work independently and in a team environment Experience troubleshooting network configuration and hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Is available to work after hours when necessary or for on call rotation if applicable Ability to follow previously documented process while notifying management of variables that have not been clarified Preferred Qualifications VMWare experience CompTia A+/Network+ MS-900: Office 365 Fundamentals Az-900: Azure Fundamentals MS-102: Microsoft 365 Administrator

Thrive is seeking a Systems Engineer to provide remote client support, engaging with end-users in various computing setups. This role involves taking escalation tickets, resolving technical incidents, and ensuring clear communication throughout the troubleshooting process. The ideal candidate will possess a Bachelor's degree or equivalent experience, strong problem-solving skills, and expertise in Microsoft technologies. Thrive supports a work environment committed to ongoing learning and career development.

Thrive is seeking a Systems Administrator to join the engineering team in Mansfield, United Kingdom. The role requires 6+ years of desktop and server support experience, focusing on network configuration troubleshooting and client interactions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a Bachelor's Degree or equivalent experience. Thrive promotes a collaborative work environment and offers ample growth opportunities, making it an excellent place to advance your IT career.

Thrive, a technology solutions provider based in Greater London, is seeking a dedicated IT Support Specialist. The role involves providing first-contact remote technical support, managing incidents, and ensuring outstanding customer service. Candidates should have 2-3 years of IT support experience and the ability to communicate technical issues clearly. Successful applicants will work within a dynamic environment and have opportunities to grow their skills while delivering world-class support.

About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview This role provides first contact remote technical support for network, server, and end user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end users across diverse computing environments and must clearly communicate technical issues to both technical and non technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world class support. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform first response and initial triage of customer issues, troubleshooting single user and system impacting incidents and accurately documenting all actions in Thrive's tools. Perform rapid analysis of workstation level incidents, identifying root causes and applying appropriate troubleshooting methodology. Ask clarifying questions to fully understand client concerns and escape issues to engineers when required due to time, complexity, or skill level. Manage the daily prioritization, coding, and routing of service incidents and requests. Follow Thrive's established best practices for task management. Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world class customer service. Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution. Required Qualifications 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line of business applications, including Office and Outlook configuration. Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals. Basic networking knowledge, including TCP/IP, DNS, and DHCP. Strong customer service focus with the ability to clearly communicate technical concepts to non technical users. Excellent written and verbal communication, documentation, and time management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on call rotations as required. Optional Qualifications Willingness to visit nearby client sites when necessary, with the understanding that on site visits may not always be required. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft 365 Fundamentals (MS-900) ITIL Foundation (v4)