Thrive

8 job(s) at Thrive

Thrive
17/05/2026
Full time
A technology solutions provider seeks a Client Site Services Engineer based in London. The role entails providing technical support and problem resolution for client computers while ensuring effective documentation and troubleshooting. Ideal candidates should have at least 3 years of end-user support experience, including familiarity with Microsoft applications and CompTIA certifications. A proactive, customer-oriented attitude is critical to succeed in this dynamic environment.
Thrive
17/05/2026
Full time
Based 5x per week in London! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step by step solutions; clearly communicate technical solutions in a user friendly, professional manner; provide one on one end user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their clients by going on site to their locations, serving as deskside support and on site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third party vendors for warranty service repair and dispatch. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature Identifies, diagnoses, and resolves first level problems for end users of the workstations, laptops, terminal services and Citrix sessions, end user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call centre environment; communicates solutions to end users effectively Provides one on one end user problem resolution for client (PC) software and connectivity. Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required Sets up and assists in the configuration of end user PC desktop hardware, software and peripherals, both onsite and remotely Diagnoses and resolves end user network or local printer problems, PC hardware problems and basic server, e mail, Internet, VPN, and local area network access problems Coordinates timely repair of PC computer equipment covered by third party vendor maintenance agreements Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed Acts as remote hands for engineering staff onsite as needed Assists Network Technicians in creating materials for end user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2 3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer related problems; make the distinction between first and second level end user problems; identify, evaluate and solve end user workstation problems; support and train end users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner. Knowledge of Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Experience 3+ years providing end user support for current PC desktop and application software. 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment 3+ years providing end user support for current suite of Microsoft applications and management software 2+ years in providing support for end user 2+ years providing support for an enterprise level userbase in either the legal or financial services industries CompTIA A+ Certification or equivalent experience CompTIA Net+ Certification or equivalent experience Special Requirements Must be able to sit for prolonged periods of time in front of a computer Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking Must have excellent written and oral communication skills
Thrive Nottingham, Nottinghamshire
15/05/2026
Full time
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE Position Summary We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base. Systems Administrators have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Responsibilities Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Provide consulting to clients on certain applications, Thrives best practices and general computing processes. Provide escalated support, mentoring, and technical leadership to other engineers in the department. While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Qualifications Basic Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in a team environment as well as alone Preferred MS102: Microsoft 365 Administrator AZ800/801: Windows Server Hybrid Core Infrastructure MCSA: Server Administrator or above VCA/VCP
Thrive Mansfield, Nottinghamshire
15/05/2026
Full time
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE Position Summary We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base. Systems Administrators have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Responsibilities Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Provide consulting to clients on certain applications, Thrives best practices and general computing processes. Provide escalated support, mentoring, and technical leadership to other engineers in the department. While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Qualifications Basic Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in a team environment as well as alone Preferred MS102: Microsoft 365 Administrator AZ800/801: Windows Server Hybrid Core Infrastructure MCSA: Server Administrator or above VCA/VCP
Thrive Mansfield, Nottinghamshire
15/05/2026
Full time
A technology solutions provider in the UK is seeking a Systems Administrator to support clients remotely. This role involves managing network environments, troubleshooting incidents, and providing technical leadership to peers. The ideal candidate should have over 6 years of desktop and server support experience, excellent communication skills, and a Bachelor's degree or equivalent. This position offers opportunities for personal and professional growth in a collaborative work environment.
Thrive Nottingham, Nottinghamshire
15/05/2026
Full time
A technology solutions provider in the UK is seeking a Systems Administrator to support clients remotely. This role involves managing network environments, troubleshooting incidents, and providing technical leadership to peers. The ideal candidate should have over 6 years of desktop and server support experience, excellent communication skills, and a Bachelor's degree or equivalent. This position offers opportunities for personal and professional growth in a collaborative work environment.
Thrive Mansfield, Nottinghamshire
03/05/2026
Full time
About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview: Thrive is looking for a security engineer to join our Offensive Security team. This team focuses on advanced vulnerability management and Pentesting as a service and delivers strategic security insights to clients based on the findings of these services. This role will own the delivery of these services ensuring client satisfaction, timely and complete service delivery. The Manager will work closely with the team to ensure the services are being delivered to clients effectively, drive automation initiatives to help scale the services, and stay on top of industry's best practices as well as new features available from the tools. Additionally, the Manager will act as an escalation point for internal teams at Thrive and the primary security contact for these services for the clients. This leadership position requires a strategic thinker with a commitment to maintaining high security standards and fostering client trust in our cybersecurity capabilities. Primary Responsibilities: Execution and analysis of vulnerability scans and determining remediation steps Execution and analysis of Penetration Tests (manual and autonomous), writing reports, and delivery of reports to client stakeholders Lead client meetings, offering expert advice and guidance as needed Collaborate with clients to understand their business needs and requirements to best align remediation requirements to business outcomes Creation and ongoing upkeep of materials documenting our security processes, procedures, and technologies, along with the generation of automated reports for relevant stakeholders Update client Security presentations and discuss findings with our clients Maintain a leading edge on security events and techniques to keep our clients aware of new threats and attack techniques Other duties as required Qualifications: Solid understanding of network protocols, operating systems, application layer protocols, and security best practices Understanding cybersecurity threats, and experience with incident response standards and procedures Ability to communicate security information to non technical people Has a passion for Cyber Security Demonstrates comprehension of good security practices Knowledge of risk assessment tools, technologies and methods Knowledge of penetration testing methodologies, frameworks, and tools Required Skills: Ability to analyze a large amount of data from various sources and use this information to solve complex problems and make good decisions. Must be able to work effectively in a team environment and collaborate within the team and other stakeholders Excellent Written and Verbal Communication Skills Computer Networking & Security Vulnerability Discovery and Analysis Operating System Internals Familiarity with TCP/IP network protocols, application layer protocols (e.g., HTTP, SMTP, DNS, etc.) 3-5 years of experience executing penetration tests, writing reports and delivering report debriefs to clients Preferred Skills: Knowledge of common Windows and Linux/Unix system calls and APIs Working knowledge of pentesting tools, such as Burpsuite, Metasploit framework, Caido Knowledge of programming and/or scripting languages (i.e. Python) One or more of the following certifications or other relevant certifications: eJPT, PJPT, PenTest+, OSCP, GPEN, PNPT, CEH, Security+
Thrive Mansfield, Nottinghamshire
03/05/2026
Full time
Thrive is looking for a Security Engineer to join their Offensive Security team in Mansfield, England. This leadership role focuses on vulnerability management and penetration testing services, ensuring client satisfaction and effective service delivery. Candidates should have a solid understanding of network protocols and security practices, along with 3-5 years of relevant experience. Preferred skills include knowledge of pen-testing tools and certifications such as OSCP. Thrive offers a dynamic work environment that values professional growth.