Quadient
Guildford, Surrey
Business Development Manager - West Sussex At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description This senior field sales role is designed for high performing sales professionals who excel at creating opportunities, building value within existing accounts, and driving growth with net new prospects. You will engage customers across the full Quadient portfolio, delivering solutions that transform communication and digital workflows. This is a proactive, outbound focused position where account based thinking, team selling, and solution oriented engagement are critical for success. Our field sales professionals are focused, targeted, and relentless in driving revenue growth from high potential accounts, competitive customers, new to Quadient clients, and cross sell opportunities. The field sales team also plays a pivotal role in expanding solutions and generating new revenue within the inside sales customer base by positioning broader communication and digital transformation opportunities. This is a front line role with a clear mission: retain and grow our most valued commercial MAIL accounts, build a multi solution pipeline, and expand market share by working smarter and faster than the competition. If you thrive in a dynamic environment, love building relationships, and are passionate about driving results, this is your opportunity to make a significant impact. Your Role in Our Future Achieve and exceed targets: consistently deliver against quarterly and annual revenue goals through disciplined pipeline management and proactive selling. Retain & grow strategic accounts: proactively manage and expand relationships within our most valuable commercial MAIL clients, ensuring continued value and retention. Grow Quadient accounts: identify and sell into our top commercial MAIL accounts, focusing on non asset cross sell opportunities across digital, automation, and document solutions. Cross sell & expand wallet share: leverage your account base to identify and sell additional solutions across our broader portfolio-digital, document automation, and workflow tools. Hunt & acquire new logos: target net new business in the open market and aggressively pursue competitive displacement opportunities. Intelligent targeting: use data, insights, and market signals to prioritize accounts and personas. Engage third party partners: collaborate with approved solution providers to deliver specialist demos, expertise, and added value. Team selling: work as part of an account team-bringing in product experts, digital specialists, and partner contacts to create winning strategies. Operate as a territory CEO: own your territory, pipeline health, and results through insight driven planning and execution. Qualifications Proven success in B2B field sales, ideally in a solution led environment (communications, SaaS, workflow, or managed services). Demonstrated ability to grow existing accounts, win net new business, and drive cross sell. Experience selling to mid market and SMB, with comfort navigating multiple decision makers. Track record of strong pipeline generation and consistent over achievement. Strong understanding of account planning and consultative selling strategies. Familiarity with team based selling, CRM tools, and modern prospecting techniques. Benefits Flexible work: embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless learning: access global opportunities for growth through our 24/7 online learning platform. Inclusive community: join our Empowered Communities and engage in our Philanthropy program. Comprehensive rewards: enjoy competitive total rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for wellbeing: access our complimentary employee assistance program for mental health support. Quadient is an Equal Employment Opportunity Employer. : We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Business Development Manager - West Sussex At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description This senior field sales role is designed for high performing sales professionals who excel at creating opportunities, building value within existing accounts, and driving growth with net new prospects. You will engage customers across the full Quadient portfolio, delivering solutions that transform communication and digital workflows. This is a proactive, outbound focused position where account based thinking, team selling, and solution oriented engagement are critical for success. Our field sales professionals are focused, targeted, and relentless in driving revenue growth from high potential accounts, competitive customers, new to Quadient clients, and cross sell opportunities. The field sales team also plays a pivotal role in expanding solutions and generating new revenue within the inside sales customer base by positioning broader communication and digital transformation opportunities. This is a front line role with a clear mission: retain and grow our most valued commercial MAIL accounts, build a multi solution pipeline, and expand market share by working smarter and faster than the competition. If you thrive in a dynamic environment, love building relationships, and are passionate about driving results, this is your opportunity to make a significant impact. Your Role in Our Future Achieve and exceed targets: consistently deliver against quarterly and annual revenue goals through disciplined pipeline management and proactive selling. Retain & grow strategic accounts: proactively manage and expand relationships within our most valuable commercial MAIL clients, ensuring continued value and retention. Grow Quadient accounts: identify and sell into our top commercial MAIL accounts, focusing on non asset cross sell opportunities across digital, automation, and document solutions. Cross sell & expand wallet share: leverage your account base to identify and sell additional solutions across our broader portfolio-digital, document automation, and workflow tools. Hunt & acquire new logos: target net new business in the open market and aggressively pursue competitive displacement opportunities. Intelligent targeting: use data, insights, and market signals to prioritize accounts and personas. Engage third party partners: collaborate with approved solution providers to deliver specialist demos, expertise, and added value. Team selling: work as part of an account team-bringing in product experts, digital specialists, and partner contacts to create winning strategies. Operate as a territory CEO: own your territory, pipeline health, and results through insight driven planning and execution. Qualifications Proven success in B2B field sales, ideally in a solution led environment (communications, SaaS, workflow, or managed services). Demonstrated ability to grow existing accounts, win net new business, and drive cross sell. Experience selling to mid market and SMB, with comfort navigating multiple decision makers. Track record of strong pipeline generation and consistent over achievement. Strong understanding of account planning and consultative selling strategies. Familiarity with team based selling, CRM tools, and modern prospecting techniques. Benefits Flexible work: embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless learning: access global opportunities for growth through our 24/7 online learning platform. Inclusive community: join our Empowered Communities and engage in our Philanthropy program. Comprehensive rewards: enjoy competitive total rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for wellbeing: access our complimentary employee assistance program for mental health support. Quadient is an Equal Employment Opportunity Employer. : We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Position Summary The Technology Partner Alliances Lead is responsible for defining and executing Quadient Digital's global technology ecosystem and alliance strategy, ensuring external platforms, ISVs, hyperscalers, and AI partners extend product capabilities, accelerate product roadmap execution, and create durable competitive advantage. Reporting to the SVP, Product & R&D, this role operates at the intersection of product strategy, ecosystem design, and executive partnership. It drives build vs partner vs acquire decisions, leads co innovation programs that deliver differentiated capabilities, and positions Quadient's platforms as strategic hubs within priority ecosystems. The role is product led and strategic in nature, with close collaboration across Product Management, Product Marketing, R&D, Sales, and Corporate Development. This role leads a small, high impact global team focused on technology alliances, ecosystem enablement, and strategic governance. What you will do Define and own Quadient Digital's global technology ecosystem and alliance strategy, aligned with long term product vision and platform priorities. Identify, evaluate, and prioritize strategic technology partners across Customer Communications, Financial Automation, AI/ML, cloud platforms, security, data, and enterprise integrations. Lead global co innovation programs that deliver net new product capabilities, accelerate time to market, and materially differentiate Quadient's solutions. Represent Quadient in executive level partner roadmap discussions, innovation councils, and architectural forums. Define and govern joint GTM strategies with strategic partners that expand market reach and influence product packaging, positioning, and strategic pipeline creation. Shape Quadient's platform and ecosystem strategy by integrating external technologies, partner roadmaps, and market signals into multi year product planning. Act as a standing contributor to product portfolio and roadmap reviews, representing ecosystem driven opportunities, risks, and dependencies. Influence product strategy through insight on emerging technology trends, competitive ecosystems, and evolving customer expectations. Partner with Product Marketing and Commercial leadership to ensure ecosystem capabilities are reflected in value propositions, positioning, and field enablement. Collaborate with Engineering leadership to define scalable platform and integration standards, maintaining focus on product leverage and customer value. Operate as Quadient Digital's executive point of view on ecosystem strategy across Americas, Europe, and APAC. Advise Product, R&D, and Commercial leadership on ecosystem implications for regional strategies, regulatory environments, and market entry decisions. Ensure alignment between technology alliances, strategic accounts, and regional GTM priorities. Represent Quadient externally with senior partner executives, industry bodies, and strategic forums. Governance, Risk & Operational Leadership Lead strategic partner due diligence covering product fit, technical architecture, GTM alignment, data protection, security, and compliance. Ensure partnership agreements support product roadmaps, innovation velocity, certification requirements, and long term scalability. Establish governance models, KPIs, and lifecycle management practices for strategic technology partners. Negotiate complex strategic and technical partnership agreements in collaboration with Legal, Security, Product, R&D, and Corporate Development. Build and develop a high performing global alliances team, ensuring strong capability, accountability, and succession readiness. Channel Program Governance (Secondary Scope) Oversee global channel partner program governance, frameworks, and compliance. Ensure coherence between technology alliances and channel enablement needs, in partnership with Product Marketing and Sales Enablement. Maintain alignment between technology alliance strategy and channel program requirements. Note: This role does not own channel revenue, bookings, or broad commercial partner relationships. REQUIRED EDUCATION / QUALIFICATIONS / EXPERIENCE Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent professional experience. Senior leadership experience shaping global technology ecosystems within enterprise SaaS or platform based organizations. Proven track record in influencing product portfolio strategy, platform evolution, or inorganic growth through partnerships. Deep understanding of modern SaaS architectures, APIs, cloud ecosystems, and enterprise integration models. Strong executive communication skills with the ability to operate credibly with Product, R&D, Commercial, and Corporate Development leadership. Demonstrated ability to lead small, high impact global teams in complex and ambiguous environments. ADDITIONAL SKILLS Experience operating at the intersection of product strategy, technology platforms, and commercial execution. Background in Financial Automation, Customer Communications, AI enabled platforms, or enterprise SaaS ecosystems. Exposure to M&A due diligence and post acquisition integration from a product or ecosystem standpoint. Strong ability to translate complex ecosystem strategies into clear business and customer value narratives. Experience representing organizations in industry analyst and ecosystem forums. Additional Information Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in office work, on site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in person events. No matter where you work, you'll be part of a dynamic, people first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Position Summary The Technology Partner Alliances Lead is responsible for defining and executing Quadient Digital's global technology ecosystem and alliance strategy, ensuring external platforms, ISVs, hyperscalers, and AI partners extend product capabilities, accelerate product roadmap execution, and create durable competitive advantage. Reporting to the SVP, Product & R&D, this role operates at the intersection of product strategy, ecosystem design, and executive partnership. It drives build vs partner vs acquire decisions, leads co innovation programs that deliver differentiated capabilities, and positions Quadient's platforms as strategic hubs within priority ecosystems. The role is product led and strategic in nature, with close collaboration across Product Management, Product Marketing, R&D, Sales, and Corporate Development. This role leads a small, high impact global team focused on technology alliances, ecosystem enablement, and strategic governance. What you will do Define and own Quadient Digital's global technology ecosystem and alliance strategy, aligned with long term product vision and platform priorities. Identify, evaluate, and prioritize strategic technology partners across Customer Communications, Financial Automation, AI/ML, cloud platforms, security, data, and enterprise integrations. Lead global co innovation programs that deliver net new product capabilities, accelerate time to market, and materially differentiate Quadient's solutions. Represent Quadient in executive level partner roadmap discussions, innovation councils, and architectural forums. Define and govern joint GTM strategies with strategic partners that expand market reach and influence product packaging, positioning, and strategic pipeline creation. Shape Quadient's platform and ecosystem strategy by integrating external technologies, partner roadmaps, and market signals into multi year product planning. Act as a standing contributor to product portfolio and roadmap reviews, representing ecosystem driven opportunities, risks, and dependencies. Influence product strategy through insight on emerging technology trends, competitive ecosystems, and evolving customer expectations. Partner with Product Marketing and Commercial leadership to ensure ecosystem capabilities are reflected in value propositions, positioning, and field enablement. Collaborate with Engineering leadership to define scalable platform and integration standards, maintaining focus on product leverage and customer value. Operate as Quadient Digital's executive point of view on ecosystem strategy across Americas, Europe, and APAC. Advise Product, R&D, and Commercial leadership on ecosystem implications for regional strategies, regulatory environments, and market entry decisions. Ensure alignment between technology alliances, strategic accounts, and regional GTM priorities. Represent Quadient externally with senior partner executives, industry bodies, and strategic forums. Governance, Risk & Operational Leadership Lead strategic partner due diligence covering product fit, technical architecture, GTM alignment, data protection, security, and compliance. Ensure partnership agreements support product roadmaps, innovation velocity, certification requirements, and long term scalability. Establish governance models, KPIs, and lifecycle management practices for strategic technology partners. Negotiate complex strategic and technical partnership agreements in collaboration with Legal, Security, Product, R&D, and Corporate Development. Build and develop a high performing global alliances team, ensuring strong capability, accountability, and succession readiness. Channel Program Governance (Secondary Scope) Oversee global channel partner program governance, frameworks, and compliance. Ensure coherence between technology alliances and channel enablement needs, in partnership with Product Marketing and Sales Enablement. Maintain alignment between technology alliance strategy and channel program requirements. Note: This role does not own channel revenue, bookings, or broad commercial partner relationships. REQUIRED EDUCATION / QUALIFICATIONS / EXPERIENCE Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent professional experience. Senior leadership experience shaping global technology ecosystems within enterprise SaaS or platform based organizations. Proven track record in influencing product portfolio strategy, platform evolution, or inorganic growth through partnerships. Deep understanding of modern SaaS architectures, APIs, cloud ecosystems, and enterprise integration models. Strong executive communication skills with the ability to operate credibly with Product, R&D, Commercial, and Corporate Development leadership. Demonstrated ability to lead small, high impact global teams in complex and ambiguous environments. ADDITIONAL SKILLS Experience operating at the intersection of product strategy, technology platforms, and commercial execution. Background in Financial Automation, Customer Communications, AI enabled platforms, or enterprise SaaS ecosystems. Exposure to M&A due diligence and post acquisition integration from a product or ecosystem standpoint. Strong ability to translate complex ecosystem strategies into clear business and customer value narratives. Experience representing organizations in industry analyst and ecosystem forums. Additional Information Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in office work, on site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in person events. No matter where you work, you'll be part of a dynamic, people first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Quadient
Director of Product & Strategy, CXM Flex At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Quadient Digital powers mission critical customer communications for some of the world's largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements. Job Description The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient's on premise, self hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers - banks, insurers, healthcare providers, and public sector institutions - with demanding security, sovereignty, and operational requirements. This is a high impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI enabled capabilities for customers who run Inspire in their own data centers. Strategic Responsibilities Define and communicate the long term product vision for Quadient's on premise and customer hosted Inspire portfolio. Own a clear multi year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well defined migration paths to CXM SaaS (Evolve). Translate enterprise customer requirements - security, data sovereignty, regulatory residency, air gapped environments, FIPS/FedRAMP adjacent expectations - into differentiated product capabilities. Define the position and roadmap for AI enabled capabilities in on premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance. Monitor competitive dynamics in the CCM/CXM on premise market and position Quadient for sustained leadership. Represent Quadient's on premise CXM strategy externally with strategic customers, partners, and industry analysts. Lead M&A evaluations related to CXM. Own product P&L, with accountability for the financial outcomes of the portfolio. Lead and develop the on premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities. Partner with the CXM On Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long running production versions. Drive platform modernization initiatives - containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns - that work in both on premise and hybrid topologies. Define and operationalize the migration narrative and tooling that helps on premise customers progress to CXM SaaS at their own pace. Establish strong product management practices around backward compatibility, deprecation policy, and long term support commitments. Integrate insights from Customer Success, Professional Services, and Support into product prioritization. Business & Market Impact Protect and grow on premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals. Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high confidence renewal motions. Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on premise or hybrid deployment option. Strengthen Quadient's standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty sensitive segments. Qualifications + years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers. Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated communications domains. Proven experience managing the product lifecycle of a mature on premise or self hosted enterprise platform, including versioning, deprecation, and long term support. Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on prem, private cloud, hybrid), and security/compliance requirements. Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts. Exceptional executive communication and stakeholder leadership skills. Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred. Success in the Role Success in this role will be measured by the health of the on premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI enabled capabilities, the volume and quality of CXM Flex CXM SaaS migrations, and the development of a strong, focused Product Management team. Additional Information Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at Quadient is an Equal Employment Opportunity Employer. : We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Director of Product & Strategy, CXM Flex At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Quadient Digital powers mission critical customer communications for some of the world's largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements. Job Description The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient's on premise, self hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers - banks, insurers, healthcare providers, and public sector institutions - with demanding security, sovereignty, and operational requirements. This is a high impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI enabled capabilities for customers who run Inspire in their own data centers. Strategic Responsibilities Define and communicate the long term product vision for Quadient's on premise and customer hosted Inspire portfolio. Own a clear multi year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well defined migration paths to CXM SaaS (Evolve). Translate enterprise customer requirements - security, data sovereignty, regulatory residency, air gapped environments, FIPS/FedRAMP adjacent expectations - into differentiated product capabilities. Define the position and roadmap for AI enabled capabilities in on premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance. Monitor competitive dynamics in the CCM/CXM on premise market and position Quadient for sustained leadership. Represent Quadient's on premise CXM strategy externally with strategic customers, partners, and industry analysts. Lead M&A evaluations related to CXM. Own product P&L, with accountability for the financial outcomes of the portfolio. Lead and develop the on premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities. Partner with the CXM On Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long running production versions. Drive platform modernization initiatives - containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns - that work in both on premise and hybrid topologies. Define and operationalize the migration narrative and tooling that helps on premise customers progress to CXM SaaS at their own pace. Establish strong product management practices around backward compatibility, deprecation policy, and long term support commitments. Integrate insights from Customer Success, Professional Services, and Support into product prioritization. Business & Market Impact Protect and grow on premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals. Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high confidence renewal motions. Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on premise or hybrid deployment option. Strengthen Quadient's standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty sensitive segments. Qualifications + years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers. Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated communications domains. Proven experience managing the product lifecycle of a mature on premise or self hosted enterprise platform, including versioning, deprecation, and long term support. Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on prem, private cloud, hybrid), and security/compliance requirements. Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts. Exceptional executive communication and stakeholder leadership skills. Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred. Success in the Role Success in this role will be measured by the health of the on premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI enabled capabilities, the volume and quality of CXM Flex CXM SaaS migrations, and the development of a strong, focused Product Management team. Additional Information Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at Quadient is an Equal Employment Opportunity Employer. : We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.