Ecs Resource Group Ltd

Senior Project Support Engineer Hounslow: Full time on- site Rate: INSIDE IR(phone number removed) PD Contract Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineer, with detailed knowledge of overseeing the installing of structured cabling, physical infrastructure, and active network equipment is essential for this role. SMSTS/CSCS/ECS are required for the role (eligibility can be considered) Summary Manage H&S of site works Produce and maintain Project Plans Produce RAMS for installation activities Produce job packs and provide detailed information for internal engineers to complete surveys/installation works Ensure responsibilities under CDM regulations as Principal Designer, Principal Contractor, or Contractor are discharged effectively, with a focus on site management and activity reporting. Ensure all works are carried out in line with the directions/stipulations laid out within the Construction Phase Plan (CPP) Undertake operational inspections to ensure safe working practices are being adhered to and maintained Liaise with all required internal and external stakeholders to effectively obtain: Permit approvals, Project Requirements, Approvals/permissions for works to proceed Contractor management of 3rd party suppliers Collaborate with the Design team Design assurance (checking the implementation adheres to the design) Identify and highlight both H&S and implementation risks/issues to the Project Manager in a timely manner Quality assurance (ensuring installation works are installed to the correct standard) Maintain awareness of the critical operational environment in either Rail or Aviation Contribute to process improvements Qualifications Clear knowledge and experience of delivering IT infrastructure projects within challenging operational environments and with multiple stakeholders Management of cabling and physical infrastructure installation in challenging environments. Preferably has experience working in a Principal Contractor role Preferably has experience in rail or aviation, live high stakes environments Preferably has knowledge of network infrastructure Preferably has knowledge of MPLS solution rollouts or similar Can demonstrate knowledge of successfully managing a team Aviation or Rail experience is preferable but not essential Has a working knowledge of CDM 2015 ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Presales Consultant - Cyber Security Permanent position Salary - 50,000- 60,000 Remote working Are you a cyber security professional with strong technical insight and a passion for helping customers solve their most pressing security challenges? We're looking for a Presales Consultant (Cyber Security) to join our team and play a pivotal role in designing and presenting innovative solutions. This is an associate-level role, offering clear progression towards becoming a Presales Solution Architect as you grow your expertise and demonstrate capability. What You'll Be Doing Understanding customer requirements and scoping suitable solutions from our cyber security portfolio. Preparing proposals, technical designs, and solution documentation for bids and tenders. Supporting solution architects with presentations and client-facing materials. Collaborating with colleagues and partners to develop multi-discipline solutions. Producing accurate pricing and bills of materials for submissions. Staying up to date with industry developments and maintaining technical certifications. Ensuring compliance with security, governance, and health & safety policies. What We're Looking For Experience in the UK IT services market with an understanding of customer needs. Knowledge of industry best practices and solution design in cyber security. Experience contributing to proposals or technical bid responses. Strong written and verbal communication skills, plus the ability to present technical solutions clearly. Analytical thinking, adaptability, and the ability to work under pressure to meet deadlines. A collaborative, team-focused approach. Relevant technical qualifications. Experience in one or more of the following areas: MDR, EDR, XDR, NDR NGFW, IDS/IPS, WAF, SASE, SSE, NAC PAM, MFA, SSO, DLP, SIEM, SOAR Threat Intelligence, Incident Response, Pen Testing, Red Teaming Cloud security solutions (CASB, CNAPP, VM, DAST) Security awareness training, vCISO/vSM services, compliance frameworks (PCI, ISO, NIST, Cyber Essentials) Further information available upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Pre-Sales Consultant - Connectivity Permanent position Salary - (phone number removed) Remote working Are you passionate about shaping innovative connectivity solutions that help businesses thrive? We're looking for a driven Pre-Sales Consultant to join our team, playing a key role in aligning cutting-edge technology with customer needs. This is an exciting opportunity for someone with solid networking knowledge who's looking to develop their career, with a clear pathway to progress into a Pre-Sales Solution Architect role. What You'll Be Doing Understanding customer requirements and recommending best-fit connectivity solutions. Preparing proposals, technical designs, and supporting documentation for client submissions. Contributing to bids and tenders with solution design, pricing, and partner engagement. Collaborating with technical specialists on complex solutions. Assisting solution architects with presentation materials and documentation. Creating accurate pricing schedules for contracts. Staying up to date with evolving technologies and industry trends. What We're Looking For Strong knowledge of networking technologies and topologies (WAN / SD-WAN / LAN / WLAN / SASE). Experience delivering connectivity solutions in the UK IT services market. Industry-recognised accreditations (e.g., Fortinet, Extreme, Cisco). Excellent communication, presentation, and negotiation skills. Experience contributing to technical proposals or bid responses. A proactive, adaptable mindset and the ability to work collaboratively. Benefits Hybrid working - typically 3-4 days in the office, with flexibility to work from home. 25 days annual leave (rising to 28 with service). Private medical coverage, discounted health plans, and wellbeing support including an in-house Wellbeing Team. Virtual GP access, eye care scheme, and employee assistance programme. Further information available upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Account Manager Salary: 65k - 75k basic + 35k bonus + 6k Car allowance Location: Remote Personal Profile You will be responsible for developing strategic relationships within existing clients. You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client's business and to maximise the development of new business and retention of existing revenues. Key Responsibilities Client Awareness Using effective questioning and breadth of research to investigate and stay abreast of political, economic, social and industry specific trends (both telecoms and your clients' industries) Building Relationships Developing alliances and collaborative opportunities, presenting and demonstrating the benefits of mutual cooperation between Wavenet and your clients. Developing Solutions Getting to the bottom of issues, forming links between client events and the differing motivations of your client contacts to develop solutions that last and benefit all. Planning Development and ongoing use of account plans incorporating strategies for success. Interpretation of account revenue, data and trends to identify opportunities and threats. Sales Performance Consistently achieve a monthly sales target through the development of existing accounts. Desirable Criteria WLR/SIP/NGN and associated tariffing Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN) UCaaS/PBX CCaaS/Contact Centre Hosted Managed Services, Private Cloud, Public Cloud IT Services -MS365, security, backup, DR/DRaaS Mobile devices, voice and data composites ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Account Manager Salary: 55k - 65k basic + 15k bonus + 6k Car allowance Location: Remote Personal Profile You will be responsible for developing strategic relationships within existing clients. You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client's business and to maximise the development of new business and retention of existing revenues. Key Responsibilities Client Awareness Using effective questioning and breadth of research to investigate and stay abreast of political, economic, social and industry specific trends (both telecoms and your clients' industries) Building Relationships Developing alliances and collaborative opportunities, presenting and demonstrating the benefits of mutual cooperation between Wavenet and your clients. Developing Solutions Getting to the bottom of issues, forming links between client events and the differing motivations of your client contacts to develop solutions that last and benefit all. Planning Development and ongoing use of account plans incorporating strategies for success. Interpretation of account revenue, data and trends to identify opportunities and threats. Sales Performance Consistently achieve a monthly sales target through the development of existing accounts. Desirable Criteria WLR/SIP/NGN and associated tariffing Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN) UCaaS/PBX CCaaS/Contact Centre Hosted Managed Services, Private Cloud, Public Cloud IT Services -MS365, security, backup, DR/DRaaS Mobile devices, voice and data composites ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Talent Acquisition Partner - Solihull - Hybrid (3 Days Onsite, 2 Days from Home) - Salary: 30,000 - 35,000 Our Managed Services client is recruiting for a Talent Acquisition Partner to lead and evolve their recruitment function. This is a fantastic opportunity for a strategic and hands-on recruiter to join a growing business and make a real impact. Summary & Purpose of the Role: You will oversee the Talent Acquisition function by developing and implementing innovative recruitment strategies that deliver best-in-class service to both candidates and hiring managers. Responsible for the full end-to-end recruitment lifecycle, you'll manage recruitment data and insights, and partner with stakeholders across the business to ensure current and future talent needs are met effectively. This role requires adaptability and strong relationship-building skills, as you'll be working closely with various teams across the Group. We're looking for an ambitious, customer-centric individual with a proven track record in attracting top talent. Key Responsibilities: Lead and manage the Talent Acquisition function across the business. Develop and execute recruitment strategies aligned with business goals. Deliver a best-in-class experience for candidates and hiring managers. Analyse recruitment data and provide actionable insights. Build strong relationships with internal stakeholders to understand hiring needs. The Successful Candidate Will Have: Excellent communication and interpersonal skills. Strong analytical capability and attention to detail. A strategic mindset with the ability to balance tactical delivery. Confidence working independently and making decisions within a framework. Strong organisation and prioritisation skills. Proficiency in MS Office, ATS platforms (ideally Smart Recruiters), and recruitment technologies. A creative, solution-oriented approach to problem-solving. High level of integrity and discretion when handling confidential information. Ideally, a good understanding of the IT sector and related roles. CIPD Level 5 qualification (advantageous). ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Service Design Architect Location: Home-based (flexible working considered) Salary: 60,000 - 62,500 per annum plus car allowance and up to 10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design process and ensure solutions can be delivered effectively Produce documentation, proposals and commercial models for approval Manage risk, assumptions and service validation through to handover into operations Contribute to ongoing service development and cost modelling Skills and experience required Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth 100k- 10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional contracts and public sector procurement is an advantage ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Account Manager Location : Nationwide (One - Two Days per month in either London or Newark) Salary: 55,000 - 65,000 base + Double Salary OTE + car allowance My client is a leading Managed Services Provider delivering innovative solutions across cloud, connectivity, cybersecurity, and managed services. They support some of the UK's most critical sectors and offer strategic insight, technical excellence, and a consultative approach that puts the customer first. As an Account Manager, you'll take full ownership of a portfolio of high-value customers where you will build trusted relationships, driving growth, and deliver strong business outcomes. You'll be their go-to advisor, helping them navigate complex digital challenges with confidence. What You'll Be Doing Grow and develop customer accounts through strategic conversations and solution selling. Build long-term, trusted relationships with key stakeholders across your accounts. Understand each client's digital strategy and represent their needs across the business. Work closely with internal teams to ensure delivery, resolve issues, and identify new opportunities. Maintain accurate pipelines, forecasts, and account development plans in Salesforce. Lead regular account reviews, QBRs, and present opportunities internally and externally. Actively engage with vendors and partners to enhance value and drive growth. Your Impact Will Be Measured By: Hitting and exceeding revenue and growth targets. Maintaining high levels of client satisfaction and retention. Developing well-documented account plans and accurate forecasts. Leading successful proposals and complex bids. Contributing to team knowledge sharing and company initiatives. What You'll Bring: Proven experience in IT sales and corporate account management. Strong understanding of cloud, networking, cybersecurity, and UC&C. A track record of consistently hitting targets and expanding accounts. Skilled in building relationships, spotting opportunities, and driving value. Excellent communication and presentation skills, including C-level engagement. Comfortable working autonomously and managing your own time and pipeline. Proficient in Salesforce and Microsoft Office. Full UK driving licence and willingness to travel across the UK when needed Excellent communication skills, a sharp eye for detail, and the confidence to work independently and decisively. Presenting to senior stakeholders A full UK driving licence and the flexibility to travel when needed are essential. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Candidates MUST hold NPPV3 clearance Job Title: First Line Field Engineer - Windows 11 Upgrade Location: Exeter, Plymouth, or Dartmouth (field-based) Clearance Requirement: NPPV3 (must be in place before starting) Contract Type: Contract 4 Months About the Role: We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users. Key Responsibilities: Perform on-site Windows 11 upgrades on desktops and laptops. Provide first-line technical support to end users during and after upgrades. Diagnose and resolve hardware/software issues, escalating where necessary. Install and configure applications, ensuring compatibility with Windows 11. Maintain accurate records of issues, resolutions, and upgrade progress. Adhere to security, compliance, and organisational IT standards. Skills & Experience Required: Proven IT support or field engineering experience. Strong knowledge of Windows 10 and Windows 11 operating systems. Experience with troubleshooting hardware/software and basic networking. Excellent problem-solving and customer service skills. Ability to work independently across multiple sites. Valid NPPV3 security clearance (mandatory). Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth. Desirable: Experience with OS deployments and upgrade projects. Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune). Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Candidates MUST hold NPPV3 clearance Job Title: First Line Field Engineer - Windows 11 Upgrade Location: Exeter, Plymouth, or Dartmouth (field-based) Clearance Requirement: NPPV3 (must be in place before starting) Contract Type: Contract 4 Months About the Role: We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users. Key Responsibilities: Perform on-site Windows 11 upgrades on desktops and laptops. Provide first-line technical support to end users during and after upgrades. Diagnose and resolve hardware/software issues, escalating where necessary. Install and configure applications, ensuring compatibility with Windows 11. Maintain accurate records of issues, resolutions, and upgrade progress. Adhere to security, compliance, and organisational IT standards. Skills & Experience Required: Proven IT support or field engineering experience. Strong knowledge of Windows 10 and Windows 11 operating systems. Experience with troubleshooting hardware/software and basic networking. Excellent problem-solving and customer service skills. Ability to work independently across multiple sites. Valid NPPV3 security clearance (mandatory). Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth. Desirable: Experience with OS deployments and upgrade projects. Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune). Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: IT Infrastructure Engineer (Azure Migration & Deployment) Location: Watford (preferred) or Horsham Hybrid after probation (3 days onsite, 2 days work from home non-consecutive) Salary: Up to 55,000 Contract: Full-time, Permanent 3-Month Probation Overview We're looking for an experienced and versatile IT Infrastructure Engineer to join our growing team, supporting a key transformation project as we move core infrastructure from on-premise to Azure. This is a hands-on role suited to a senior third-line engineer with a broad IT background, strong server and networking expertise, and a keen interest in cloud technologies. Key Responsibilities Lead server deployments and manage enterprise storage infrastructure Assist with the migration of services and workloads from on-prem to Azure Work with VLANs, routing, and general networking at a high level Collaborate with group-level teams to align with mandated Azure deployment standards using Terraform and Azure DevOps Contribute to infrastructure automation and scripting as needed Troubleshoot complex issues across server, storage, and network layers Support a general IT environment, with involvement across infrastructure projects Required Experience Proven third-line IT support and infrastructure experience Strong understanding of servers, networking (including VLANs and routing), and storage systems Experience deploying and managing Azure environments (or AWS with willingness to cross-train) Familiarity with infrastructure-as-code tools such as Terraform Understanding of CI/CD concepts and tools like Azure DevOps Flexible, adaptable, and comfortable working in a generalist IT role Desirable Exposure to AWS, with an interest in developing Azure skills Previous experience in hybrid infrastructure environments Broad technical background across multiple IT domains Location & Working Arrangement Preferred base: Watford (some flexibility for Horsham-based candidates) Full-time onsite during 3-month probation Post-probation: Hybrid model - 2 days work from home per week (non-consecutive), subject to managerial discretion ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Data Cabling & Security Systems Engineer Location: Sunderland Job Type: Contract Day Rate: 200 - 250 per day Role Profile: We are seeking a skilled and self-sufficient Data Cabling & Security Systems Engineer to join our growing team. The ideal candidate will have experience in structured cabling and security systems, possess their own van and tools, and be comfortable working independently or as part of a small team on a variety of installation and maintenance projects across the UK. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Sales Specialist - Microsoft Cloud Location: Remote/Field Based Salary: 60k - 80k + Car + Double OTE Job Description The Microsoft Cloud Sales Specialist is an expert advisor on Microsoft Cloud and Modern Workplace portfolio, supporting the Sales Team as a consultant for both new logo and existing clients. As a Sales Specialist you will be responsible for driving the growth of the transactional base of the Microsoft Cloud portfolio and other associated cloud and consulting services, sourcing new business opportunities to sell to a target customer base in both private and public sector focusing on transformation - whether infrastructure, data or applications. Responsibilities To become a subject matter expert for all Microsoft's Cloud solutions, demonstrating product and industry credibility to customers and internal teams Consulting with customers to drive infra, data and app modernisation programs Consulting with customers to examine and promote AI and Fabric initiatives To secure support and funding from Microsoft and other partners where available for customer projects To work with Sales teams, business transformation and marketing to proactively identify Microsoft Cloud sales opportunities in the Wavenet account base and new accounts Expertise Microsoft 365 Microsoft Azure Microsoft Azure Migrate and other related technologies Reserved Instances Savings Plans CAF AMM ECIF Azure Accelerate 365 FastTrack ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Sales Specialist - Microsoft Cloud Location: Remote/Field Based Salary: 60k - 80k + Car + Double OTE Job Description The Microsoft Cloud Sales Specialist is an expert advisor on Microsoft Cloud and Modern Workplace portfolio, supporting the Sales Team as a consultant for both new logo and existing clients. As a Sales Specialist you will be responsible for driving the growth of the transactional base of the Microsoft Cloud portfolio and other associated cloud and consulting services, sourcing new business opportunities to sell to a target customer base in both private and public sector focusing on transformation - whether infrastructure, data or applications. Responsibilities To become a subject matter expert for all Microsoft's Cloud solutions, demonstrating product and industry credibility to customers and internal teams Consulting with customers to drive infra, data and app modernisation programs Consulting with customers to examine and promote AI and Fabric initiatives To secure support and funding from Microsoft and other partners where available for customer projects To work with Sales teams, business transformation and marketing to proactively identify Microsoft Cloud sales opportunities in the Wavenet account base and new accounts Expertise Microsoft 365 Microsoft Azure Microsoft Azure Migrate and other related technologies Reserved Instances Savings Plans CAF AMM ECIF Azure Accelerate 365 FastTrack ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

PLEASE NOTE THIS ROLE IS 2 DAYS ON SITE AND INSIDE IR35 Role: Mid/Senior Developer - Contract (Inside IR35) Location: Hybrid (2-3 days onsite in Warrington or York, rest remote) Duration: 6 months (likely extension) We are seeking an experienced Mid/Senior Developer to join a large digital experience programme. This is an exciting opportunity to contribute to the ongoing transformation of customer-facing applications, ensuring best practices in development and deployment are followed. Responsibilities: Support the transition from project-based delivery to product-focused development. Embed disciplined code promotion processes and improve CI/CD practices. Drive improvements in code quality and maintainability. Enhance application observability, including logging and monitoring. Provide technical guidance and advocate for best development practices. Essential Skills: Strong knowledge of JavaScript & TypeScript . Experience with Next.js and Node.js . Familiarity with Git flow branching strategy . Development experience with Azure Function Apps . Proficiency in GitHub Enterprise . Hands-on experience deploying and hosting apps in Azure . Agile/Scrum team experience. Strong documentation skills with Markdown . Desirable Skills: Infrastructure as Code (IaC) experience, ideally with Bicep . ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Programme Manager on a contract basis. The successful candidate will be working with a Telecoms end client across the mobile network programmes. Responsibilities: Lead the end-to-end delivery of the New Ways of Working transformation programme, ensuring strategic alignment to business objectives. Work closely with TSA/TSR teams to translate technical requirements into business outcomes. Partner with senior stakeholders across technology, operations, and product to design and implement sustainable organisational and cultural change. Develop programme governance, roadmaps, and delivery frameworks to ensure transparency and accountability. Manage budgets, risks, dependencies, and resource allocation to ensure successful programme execution. Coach and influence senior leaders and teams on agile practices, collaboration models, and performance-driven culture. Ensure measurable business outcomes are achieved, particularly around time-to-market, efficiency, and customer experience. Key Skills: Strong background in Telecom Solution Architecture (TSA) / Technical Solution Requirements (TSR) - Essential. Proven experience as a Programme Manager / Senior Programme Lead in telecoms or technology-led organisations. Track record of delivering large-scale change and transformation programmes (operating model, agile transformation, or ways of working). Excellent stakeholder management and communication skills, able to engage at C-suite and technical team level. Strong understanding of telecoms networks, IT systems, and service delivery models. Hands-on experience with Agile, SAFe, or other scaling frameworks desirable. Ability to manage multi-million-pound budgets and complex delivery portfolios. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed) , and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Account Manager - Team Leader Salary: 65k- 70k + double OTE Location: Newark or London (Hybrid x2 days) Role Profile We are seeking a highly motivated and experienced Account Manager Team Leader to join our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As the Team Leader, you will manage a team of Account Managers, providing coaching, guidance, and performance oversight while maintaining a personal portfolio of key accounts. You will play a pivotal role in driving customer satisfaction, retention, and upsell opportunities across our IT managed services portfolio. Experience Lead, mentor, and develop a team of Account Managers, ensuring they meet and exceed individual and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and growth strategies in line with company objectives. Track, analyse, and report on team performance, pipeline, and customer success metrics. Support the Head of Sales/Commercial Director in forecasting, reporting, and strategic planning. Foster a culture of continuous improvement, collaboration, and customer-first thinking within the Account Management team. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Senior Gaming Programmer Location: Remote Length: Permanent Salary: £50,000 - £55,000 Exciting opportunity to join an award winning and highly passionate Gaming company based in the Midlands. We are looking for a Senior Programmer who has vast experience in the Gaming industry and a proven track record applying C++ to games...... click apply for full job details