Claranet Limited

Claranet is seeking a Level 3 Network Operations Engineer to deliver advanced operational support and lifecycle maintenance across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load balancing environments for regulated financial services clients. You will lead complex incident resolution, change execution, and performance optimisation, ensuring compliance with security and regulatory standards. The role emphasizes engineering excellence and governance.

About Claranet Founded at the beginning of the bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, delivering solutions across 11+ countries. At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. Working For Claranet We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary The Level 3 Network Operations Engineer delivers advanced operational support, configuration management, and lifecycle maintenance across the network estate for financial services clients. The role focuses on complex incident resolution, change execution, and performance optimisation for SDWAN, WAN, LAN/WLAN, VPN/SASE, and load balancing environments, ensuring all activities meet stringent regulatory, security, and compliance standards. Primary Purpose Provide expert technical leadership for diagnosing, resolving, and optimising complex network issues. Lead configuration management and compliance, support onboarding and automation initiatives, and drive continuous improvement within regulated environments. Duties and Responsibilities Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load balancing platforms, ensuring compliance with financial services regulations. Implement network configuration changes using approved templates and security baselines, maintaining audit trails. Validate device configurations, firmware posture, and compliance with golden standards and sector specific requirements. Support onboarding of new sites/services using Zero Touch Provisioning (ZTP) and Infrastructure as Code pipelines. Manage routing policies, QoS, wireless performance tuning, and load balancer configuration updates. Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met. Contribute to CMDB enrichment through topology validation and asset reconciliation. Support automated impact assessments and change risk analysis, with a focus on operational resilience. Participate in continuous service improvement (CSI) initiatives, such as monitoring optimisation and capacity analysis. Provide technical guidance and mentoring to Level 2 engineers. Financial Services & Regulatory Compliance Ensure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC). Maintain documentation and audit trails for all changes, incidents, and compliance activities. Support risk assessments, compliance reviews, and operational audits as required. Integrate regulatory requirements and security controls into network designs and operations. Governance & Reporting Maintain accurate incident, request, and change records in ServiceNow. Produce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performance. Support governance initiatives including process improvement, risk analysis, and post implementation reviews. Key Skills Advanced routing & switching (BGP/OSPF, ACLs, NAT) SDWAN technologies (e.g., Fortinet, Cisco) Wireless LAN operations and performance tuning Familiarity with F5 or equivalent load balancing platforms Exposure to automation or scripting (Python, Terraform, Ansible) Strong troubleshooting and analytical skills Experience with network compliance, configuration management, and infrastructure documentation Familiarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Position Specifications 4+ years' hands on experience in network engineering, including advanced support and implementation for regulated/financial environments Strong understanding of network principles, design, operational environments, and compliance requirements Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Fortinet / Netskope) Fluent written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive level stakeholders Behavioural Competencies - Organisational & Behavioural Fit Essential: 4+ years' hands on experience in network engineering, including advanced support and implementation for regulated/financial environments Strong understanding of network principles, design, operational environments, and compliance requirements Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Fortinet / Netskope) Fluent written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive level stakeholdersHighly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager) Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5) Experience with SolarWinds, Infoblox, Zero Touch Deployment, automation tools Critical Competencies - Technical Fit Personal Attributes: Technical leader and mentor, passionate about advanced troubleshooting and optimisation Strong compliance and risk awareness, with attention to regulatory detail Shift & Working Pattern Standard business hours, with participation in an on call rota as required Occasional weekend engineering coverage will be required, typically limited to a small number of planned weekends per year, to support business continuity, resilience testing, or disaster recovery activities

Essential Roles & Responsibilities Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing platforms, ensuring compliance with financial services regulations Implement network configuration changes using approved templates and security baselines, maintaining audit trails Validate device configurations, firmware posture, and compliance with golden standards and sector-specific requirements Support onboarding of new sites/services using Zero-Touch Provisioning (ZTP) and Infrastructure-as-Code pipelines Manage routing policies, QoS, wireless performance tuning, and load balancer configuration updates Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met Contribute to CMDB enrichment through topology validation and asset reconciliation Support automated impact assessments and change risk analysis, with a focus on operational resilience Participate in continuous service improvement (CSI) initiatives, such as monitoring optimisation and capacity analysis Provide technical guidance and mentoring to Level 2 engineers Financial Services & Regulatory Compliance Ensure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC) Maintain documentation and audit trails for all changes, incidents, and compliance activities Support risk assessments, compliance reviews, and operational audits as required Integrate regulatory requirements and security controls into network designs and operations Governance & Reporting Maintain accurate incident, request, and change records in ServiceNow Produce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performance Support governance initiatives including process improvement, risk analysis, and post-implementation reviews Key Skills Advanced routing & switching (BGP/OSPF, ACLs, NAT) SDWAN technologies (e.g. Fortinet, Cisco) Wireless LAN operations and performance tuning Familiarity with F5 or equivalent load-balancing platforms Exposure to automation or scripting (Python, Terraform, Ansible) Strong troubleshooting and analytical skills Experience with network compliance, configuration management, and infrastructure documentation Familiarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Behavioural Competencies - Organisational & Behavioural Fit Essential: 4+ years' hands-on experience in network engineering, including advanced support and implementation for regulated/financial environments Strong understanding of network principles, design, operational environments, and compliance requirements Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Fortinet / Netskope) Fluent written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive level stakeholders Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands-on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager) Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5) Experience with SolarWinds, Infoblox, Zero-Touch Deployment, automation tools Critical Competencies - General Fit Personal Attributes: Technical leader and mentor, passionate about advanced troubleshooting and optimisation Strong compliance and risk awareness, with attention to regulatory detail Shift & Working Pattern: Standard business hours, with participation in an oncall rota as required Occasional weekend engineering coverage will be required, typically limited to a small number of planned weekends per year, to support business continuity, resilience testing, or disaster recovery activities

Enterprise Business Development Director About Claranet Founded at the beginning of the bubble in 1996, Claranet has grown from an ISP in the UK to a leading business modernisation expert, delivering solutions across 11+ countries. We specialise in progressive technology solutions that help customers solve business challenges and create lasting impact. Position Summary As a Director in the Enterprise team, you will develop new logo customers in strategic industry verticals, identifying, nurturing, and closing growth opportunities across our full portfolio. You will serve as the primary point of contact, ensuring an excellent customer experience from lead to order, and collaborate with internal teams to grow Claranet's enterprise customer base. Responsibilities Build and nurture relationships with new logo customers in strategic verticals, ensuring exceptional service and seamless journeys. Identify new business opportunities across Claranet UK's portfolio using multiple channels, and collaborate with Sales, Marketing, and Bid Management to progress opportunities. Develop and maintain knowledge of industry trends and formulate Go to Market plans that demonstrate the path to achieving quota. Provide regular updates to the Director of Business Development on financial forecast, performance, customer satisfaction, and KPIs. Essential Competencies - Technical Fit Recognised authority in the industry, with comprehensive knowledge and experience. Proven ability to develop strategies that drive growth with new logo customers. Strong relationship management skills, delivering outstanding customer experiences. In depth knowledge of relevant industries and ability to stay current with market trends. Position Specifications Flexible and creative, willing to take considered risks. Inquisitive and persistent, able to hunt for new business opportunities. Adaptive, learning quickly in changing situations. Self motivated and able to work under pressure. Travel willing to different sites and locations on a weekly basis. Manages conflict and challenges constructively.

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet's Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet's strategy is to build long term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable, integrated, and defensible, supporting effective service management and regulatory compliance. Objectives & Key Results Establish and maintain a high-quality, authoritative CMDB Improve service stability, change success rates, and incident resolution through accurate asset configuration data Support operational resilience, dependency mapping, and risk management Maintain continuous audit readiness and regulatory assurance Duties and Responsibilities Own and govern the CMDB framework, policies, and operating models, ensuring configuration data is accurate, complete, and audit ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management by providing reliable configuration data and supporting root cause analysis, impact assessment, and rapid resolution Drive continual improvement of CMDB processes, data quality, and reporting, identifying and implementing enhancements to tooling, workflows, and data validation mechanisms Maintain detailed records of configuration activity and collaborate with technical, service, and customer teams to ensure right first time data entry, regular data updates, and high quality technical documentation Ensure CMDB practices support operational resilience, regulatory requirements (e.g., DORA, ISO 27001/20000, FCA, PRA), and audit readiness by maintaining robust controls and evidence Lead stakeholder engagement, including regular forums, workshops, and feedback sessions with technical, service, and executive stakeholders, providing guidance and challenging teams to improve configuration discipline Identify and deliver opportunities to enhance customer experience and service quality through improved technical data, proactive issue resolution, and support for new or enhanced products and services Financial Services & Regulatory Compliance Ensure CMDB practices align with financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, ISO 20000) Support operational resilience, dependency mapping, and service continuity requirements Maintain evidence and controls to support audits and regulatory scrutiny Collaborate with Risk, Quality, Security, and Compliance teams to ensure control effectiveness Governance & Reporting Produce CMDB quality reports, dashboards, and maturity assessments Track risks, issues, and improvement actions related to configuration management Provide reporting to service governance forums and senior leadership Support post incident and post change reviews with accurate configuration data Teams to Collaborate With Service Delivery & Managed Service Service Assurance & Major Incident Management Change, Problem & Release Management Infrastructure, Cloud, Network & Security Engineering Risk, Quality & Compliance Position Specifications Strong sense of ownership and accountability, taking responsibility for CMDB accuracy, quality, and outcomes across teams and suppliers Detail oriented and methodical, with a structured approach to data quality, documentation, and governance Calm and professional under pressure, particularly during audits, incidents, or service issues Effective stakeholder engagement, able to communicate clearly with technical teams and senior stakeholders Continuous improvement mindset, proactively identifying opportunities to improve processes, tooling, and ways of working Critical Competencies - Technical Fit Proven experience managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation, and stakeholder engagement skills, with proven ability to communicate effectively with both technical teams and senior management Experience supporting regulated or financial services customers, with a strong understanding of regulatory and audit requirements ITIL v4 certification and ability to produce high quality, audit ready documentation Flexible, detail oriented, and able to work under pressure, managing multiple priorities and resolving issues efficiently; willingness to travel to different sites as needed Fluent written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive level stakeholders Experience with operational resilience, DORA, or third party/supplier configuration management Familiarity with ISO 20000/27001 controls, MSP/SIAM environments, and previous ISP, managed service, or telecoms experience Relevant industry certifications or qualifications

Claranet limited is seeking an EU-C Specialist to provide technical leadership and governance at a financial services client's London site. The specialist will maintain a secure, scalable global endpoint environment through architectural assurance and strategic direction. This role requires a minimum of 7 years' experience in endpoint engineering, expertise with Microsoft Intune, and a strong background in security practices. A hybrid working model is offered.

The Role As a Enterprise - Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet's full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet's enterprise customer base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK's full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns Skills and Attributes You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate Demonstrable experience developing strategies to drive growth opportunities in new logo customers Strong relationship management skills, with proven success delivering excellent customer experience Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Manages conflict and challenges in an open and constructive manner Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page